Mandel v. Associated Collection Service Incorporated

Filing 37

ORDER, Plaintiff's Partial Motion for Summary Judgment 31 related to Count III of the Complaint is granted as to liability; the Court will proceed to trial as to damages related to Count III of the Complaint; the remaining Counts in the Compla int (Counts I and II) shall proceed to trial; on or before 4/17/15, the parties shall each file supplemental briefing as to whether Plaintiff's remaining claims should proceed to a bench trial or to a jury trial under Ninth Circuit law. Signed by Magistrate Judge John Z Boyle on 3/31/15. (REW)

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1 WO 2 3 4 5 6 IN THE UNITED STATES DISTRICT COURT 7 FOR THE DISTRICT OF ARIZONA 8 9 Michael Mandel, No. CV-13-02100-PHX-JZB Plaintiff, 10 11 v. 12 ORDER Associated Collection Service Incorporated, 13 Defendant. 14 15 Pending before the Court is Plaintiff’s Motion for Partial Summary Judgment on 16 Count III of her Complaint, in which she alleges that Defendant violated section 17 1692e(16) of the Fair Debt Collection Practices Act (“FDCPA”). (Doc. 31.) For the 18 reasons below, the Court will grant Plaintiff’s Motion. 19 I. Background1 20 Defendant is a debt collection agency that attempted to collect a debt allegedly 21 owed by Plaintiff. (Doc. 33 at 2.) On April 8, 2013, Defendant sent Plaintiff an “Asset 22 Investigation Notice” stating that because Plaintiff has not agreed to pay his debt, 23 Defendant “has no other option than to do an asset investigation.” (Doc. 1 ¶ 14; Doc. 1- 24 2.) Further, Defendant included the following text at the top of its letter: 25 26 1 27 28 Defendant did not file with its Response a Statement of Controverting facts as required by Rule 56.1 of the Local Rules of Civil Procedure. Further, in its Response, Defendant does not dispute any of the assertions in Plaintiff’s Statement of Facts. (Doc. 33 at 2.) The Court therefore assumes that Defendant does not dispute any of the facts included in Plaintiff’s Statement of Facts. See LRCiv 56.1. ASSOCIATED COLLECTION SERVICE, INC Affiliated with Trans Union Credit 1 2 Id. 3 On October 15, 2013, Plaintiff filed his Complaint, asserting in Count III that by 4 including “Affiliated with Trans Union Credit” at the top of its letter to Plaintiff, 5 Defendant “falsely represent[ed] or impl[ied] that Defendant operates or is employed by a 6 consumer reporting agency” in violation 15 U.S.C. § 1692e(16).2 (Doc. 1 ¶¶ 14, 16, 23.) 7 Plaintiff now seeks summary judgment on this claim. II. 8 Legal Standards a. The FDCPA 9 10 The FDCPA is a remedial statute designed to “eliminate abusive debt collection 11 practices by debt collectors, to insure that those debt collectors who refrain from using 12 abusive debt collection practices are not competitively disadvantaged, and to promote 13 consistent State action to protect consumers against debt collection abuses.” 15 U.S.C. § 14 1692. The FDCPA regulates the conduct of debt collectors, imposing affirmative 15 obligations and prohibiting abusive practices. See 15 U.S.C. §§ 1692 –1692p. 16 The FDCPA does not ordinarily require proof of an intentional violation and is a 17 strict liability statute. See McCollough v. Johnson, Rodenburg & Lauinger, LLC, 637 18 F.3d 939, 948 (9th Cir. 2011). Moreover, even a single violation of the act is sufficient to 19 support liability. See Taylor v. Perrin, Landry, deLaunay & Durand, 103 F.3d 1232, 20 1238 (5th Cir. 1997). Although the Federal Trade Commission (“FTC”) is empowered to 21 enforce the FDCPA, 15 U.S.C. § 1692l, aggrieved individuals are also authorized to bring 22 suit under this statute. See Camacho v. Bridgeport Fin., Inc., 523 F.3d 973, 978 (9th Cir. 23 2008) (noting that the FDCPA is a fee shifting statute to encourage private enforcement 24 of the law). 25 To prevail on his § 1692e claim, Plaintiff must establish that: (1) he is a consumer 26 as defined in 15 U.S.C. § 1692a(3); (2) Defendant is a debt collector as defined in 15 27 28 2 The parties do not dispute that Trans Union Credit is a “Consumer Reporting Agency” as defined by 15 U.S.C. § 1681a(f). (Doc. 31 at 4; Doc. 33.) -2- 1 U.S.C. § 1692a(6); and (3) Defendant engaged in any act or omission in violation of the 2 FDCPA. See Isham v. Gurstel, Staloch & Chargo, P.A., 738 F. Supp. 2d 986, 991-92 (D. 3 Ariz. 2010) (discussing the FDCPA). The parties do not dispute that Plaintiff is a 4 consumer and that Defendant is a debt collector under the FDCPA. (Doc. 32 ¶¶ 1-2; Doc. 5 33 at 2.) However, as set forth below, the parties dispute whether Defendant’s conduct 6 violated the FDCPA. 7 8 9 b. Claims Under 15 U.S.C. § 1692e 15 U.S.C. § 1692e provides the following: 11 A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section: 12 .... 13 (16) The false representation or implication that a debt collector operates or is employed by a consumer reporting agency as defined by section 603(f) of this Act [15 USCS § 1681a(f)]. 10 14 15 16 “Whether conduct violates [§] 1692e . . . requires an objective analysis that takes 17 into account whether the ‘least sophisticated debtor would likely be misled by a 18 communication.’” Donohue v. Quick Collect, Inc., 592 F.3d 1027, 1030 (9th Cir. 2010) 19 (quoting Guerrero v. RJM Acquisitions LLC, 499 F.3d 926, 934 (9th Cir. 2007)); see also 20 Swanson v. S. Or. Credit Serv., Inc., 869 F.2d 1222, 1227 (9th Cir. 1988). “The ‘least 21 sophisticated debtor’ standard is ‘lower than simply examining whether particular 22 language would deceive or mislead a reasonable debtor.’” Gonzales v. Arrow Fin. Servs., 23 LLC, 660 F.3d 1055, 1061-62 (9th Cir. 2011). “Most courts agree that although the least 24 sophisticated debtor may be uninformed, naive, and gullible, nonetheless her 25 interpretation of a collection notice cannot be bizarre or unreasonable.” Evon v. Law 26 Offices of Sidney Mickell, 688 F.3d 1015, 2017 (9th Cir. 2012). In the Ninth Circuit, a 27 debt collector’s liability under § 1692e of the FDCPA is a question of law. Gonzales, 28 LLC, 660 F.3d at 1061 n.4 (“Because liability under § 1692e is an issue of law, Arrow’s -3- 1 argument that this court should remand for a jury trial on liability necessarily fails. We 2 recognize that in other circuits, whether a communication is likely to mislead the least- 3 sophisticated debtor is an issue of fact.”). 4 Further, “[t]he purpose of [1692e] is to prevent debt collectors from coercing 5 payments from debtors by falsely leading them to believe that the failure to pay the debt 6 will adversely affect the debtor’s credit rating and ability to obtain credit.” Pettit v. 7 Retrieval Masters Ceditor Bureau, Inc., 211 F.3d 1057, 1060 (7th Cir. 2000). A “debt 8 collection letter is deceptive when it can be reasonably read to have two or more different 9 meanings, one of which is inaccurate.” Gonzales, 660 F.3d at 1062 (citation omitted). 10 “[A] consumer possesses a right of action even where the defendant’s conduct has not 11 caused him or her to suffer any pecuniary or emotional harm.” Tourgeman v. Collins Fin. 12 Servs., 755 F.3d 1109, 1117 (9th Cir. 2014). “An FDCPA plaintiff need not even have 13 actually been misled or deceived by the debt collector’s representation; instead, liability 14 depends on whether the hypothetical ‘least sophisticated debtor’ likely would be misled.” 15 Id. at 1117-18. 16 Finally, “[i]n assessing FDCPA liability, [the Ninth Circuit Court is] not 17 concerned with mere technical falsehoods that mislead no one, but instead with genuinely 18 misleading statements that may frustrate a consumer’s ability to intelligently choose his 19 or her response.” Donohue, 592 F.3d at 1034. In other words, a debt collector’s false or 20 misleading representation must be “material” in order for it to be actionable under the 21 FDCPA. Id. at 1033. “The purpose of the FDCPA, ‘to provide information that helps 22 consumers to choose intelligently,’ would not be furthered by creating liability as to 23 immaterial information because ‘by definition immaterial information neither contributes 24 to that objective (if the statement is correct) nor undermines it (if the statement is 25 incorrect).’” Id. (quoting Hahn v. Triumph P’ships LLC, 557 F.3d 755, 757-58 (7th Cir. 26 2009)). Thus, “false but non-material representations are not likely to mislead the least 27 sophisticated consumer and therefore are not actionable under [section] 1692e.” Id. 28 -4- 1 III. Analysis 2 In his Motion, Plaintiff argues that “an unsophisticated consumer may . . . 3 reasonably believe that by using ‘Affiliated with Trans Credit Union’ in its letterhead, 4 Defendant operates or is employed by a consumer reporting agency.” (Doc. 31 at 5.) 5 Plaintiff further contends that Defendant is admittedly not affiliated with Trans Credit 6 Union based on its response to Plaintiff’s Interrogatory No. 21 and, therefore, 7 Defendant’s use of the phrase “Affiliated with” is false. (Id. at 6.) 8 that as a matter of law, the language in Defendant’s letter does not falsely imply that 9 Defendant operates or is employed by a credit reporting agency. Defendant asserts Alternatively, 10 Defendant asserts that even if false, Defendant’s representation or implication is not 11 material. (Doc. 33 at 1-2.) The Court addresses these arguments below. 12 a. Defendant’s Relationship with Trans Union Credit 13 First, Plaintiff contends that the phrase “Affiliated with Trans Union Credit” in 14 Defendant’s letter has different potential meanings, at least one of which is false. (Doc. 15 31 at 5-6.) Plaintiff propounded the following Interrogatory on Defendant: 16 17 18 21. Is Defendant affiliated with any other organization (e.g., common ownership, parent companies, overlapping offices or managers or common facilities or employees)? If so, describe the affiliation and identify the participants. 19 Plaintiff asserts, and Defendant concedes, that Defendant responded “none” to this 20 Interrogatory. (Doc. 32 ¶ 6; Doc. 33-1 ¶ 3.) 21 Declaration by President and Collection Manager Marilyn Hamilton, which alleges that 22 Defendant responded “none” to the at-issue Interrogatory because “Plaintiff specifically 23 defined the term affiliated with as meaning ‘common ownership, parent companies, 24 overlapping offices or managers or common facilities or employees.’” (Doc. 33-1 ¶ 3.) 25 The Court notes that Plaintiff’s Interrogatory includes examples of affiliations, but does 26 not define “affiliated with” to only include those examples. Regardless, there is no 27 dispute that Defendant does not have common ownership, a parent company, or 28 overlapping offices, managers, common facilities, or employees with any other -5- With its Response, Defendant presents a 1 organization, including Trans Union Credit. (Id.) 2 Rather, Defendant defines its relationship with Trans Union Credit as a “vital 3 business relationship,” giving Defendant “the right to obtain consumer credit information 4 (such as [Plaintiff’s] credit bureau report) from and report consumer credit information 5 (such as the debt [Plaintiff] owes to its client) to Trans Union Credit.” (Doc. 33 at 4; 6 Doc. 33-1 ¶ 2.) 7 Credit,” Defendant claims, Trans Credit Union “required a field representative to go to 8 [Defendant’s] office and verify [Defendant] was a bona fide debt collection agency and 9 an ongoing business concern that had a right (permissible purpose) under federal and 10 state laws to obtain credit bureau reports on consumers absent their consent.” (Doc. 33-1 11 ¶ 2.) “Prior to establishing [this] business relationship with Trans Union 12 Defendant further asserts that it “identifies this vital business relationship to 13 debtors by disclosing that it is ‘affiliated with Trans Credit Union.’” (Id. ¶ 3.) Defendant 14 does not argue or provide any evidence that its relationship with Trans Union Credit, 15 which is tenuous at best, is any different than the relationship Trans Union Credit has 16 with every other debt collection agency, i.e., that Defendant has a special contractual 17 relationship with Trans Union Credit that other debt collectors do not enjoy. 18 19 b. Defendant’s use of the phrase “Affiliated with” has at least one meaning that does not accurately describe Defendant’s relationship with Trans Union Credit. 20 In determining whether Defendant violated the FDCPA, the Court must determine 21 the likely meaning, as understood by the least sophisticated debtor, of the phrase 22 “Affiliated with” as used in Defendant’s April 8, 2013 letter. The term “affiliated” is not 23 specifically defined by the FDCPA. Blacks’ Law Dictionary generally defines the term 24 “affiliate” as: “A corporation that is related to another corporation by shareholdings or 25 other means of control; a subsidiary, parent, or sibling corporation.” Black’s Law 26 Dictionary (9th ed. 2009). A similar definition has also been used by the Ninth Circuit 27 Court in the context of evaluating claims under the Telephone Consumer Protection Act, 28 47 U.S.C. § 227: -6- The term “affiliate” carries its own, independent legal significance. “Affiliate refers to a ‘corporation that is related to another corporation by shareholdings or other means of control . . . .’” Delaware Ins. Guar. Ass’n v. Christiana Care Health Servs., Inc., 892 A.2d 1073, 1077 (Del. 2006) (quoting Black’s Law Dictionary 59 (7th ed. 1999)). The plain and ordinary meaning of “affiliate” supports this definition as “a company effectively controlled by another or associated with others under common ownership or control.” Webster’s Third New International Dictionary 35 (2002). The record confirms that Nextones neither owns nor controls Simon & Schuster, nor can Nextones be considered a Simon & Schuster subsidiary. In fact, the record shows no direct contractual relationship between Nex-tones and Simon & Schuster. 1 2 3 4 5 6 7 8 9 Satterfield v. Simon & Schuster, Inc., 569 F.3d 946, 955 (9th Cir. 2009); see also 10 Gammon v. GC Servs. Td. P’ship, 27 F.3d 1254, 1257 (7th Cir. 1994) (“‘Affiliate’ is 11 defined as ‘signifying a condition of being united; being in close connection, allied, 12 associated, or attached as a member or branch.’ Black’s Law Dictionary 58 (6th ed. 13 1990).”). 14 Defendant argues that the definition of the term “affiliate” is not instructive here 15 because Defendant’s letter uses the phrase “Affiliated with.” (Doc. 33 at 3-4.) 16 Defendant further argues that Plaintiff fails to present any evidence that use of the 17 specific phrase “Affiliated with” means anything more than “a business relationship 18 with.” (Id.) 19 Defendant’s argument that the definition of “affiliate” does not relate to the phrase 20 “Affiliated with” is without merit. The terms “affiliate” and “affiliated” are different 21 forms of the same word, and the substantive meaning of the terms is the same. Further, 22 Defendant fails to cite to any authority that the phrase “Affiliated with” means the kind of 23 relationship that Defendant has with Trans Credit Union—a general “business 24 relationship” wherein Defendant is able to report credit information to, and pull credit 25 information from, Trans Union Credit. To the contrary, as detailed above, Ninth Circuit 26 authority and common usage indicate that the phrase means “a company effectively 27 controlled by another or associated with others under common ownership or control.” 28 Here, there is no dispute that this definition does not accurately describe Defendant’s -7- 1 relationship with Trans Union Credit. 2 “affiliated with” can also mean a more informal business relationship, Defendant’s 3 statement would still be misleading because it has two different meanings, one of which 4 is not accurate here. Accordingly, the phrase “Affiliated with” as used in Defendant’s 5 letter has at least one meaning that does not accurately describe Defendant’s relationship 6 with Trans Union Credit. 7 (Doc. 32 at 2; Doc. 34.) Further, even if 8 c. Defendant’s use of the phrase “Affiliated with” falsely represents or implies that Defendant operates or is employed by a consumer reporting agency. 9 Defendant further argues that summary judgment in Plaintiff’s favor is not 10 appropriate because the phrase “Affiliated with,” even if false, does not mean that 11 Defendant operates or is employed by a consumer reporting agency. (Doc. 33 at 4-5.) 12 Specifically, Defendant argues that “[b]y using affiliated with in [§ 1692e(1)] and 13 operates and employed by in [§ 1692(16)], [C]ongress is presumed to have employed 14 different meanings for the words,” and “a debt collection agency is put on notice that [] 15 the use of that word ‘affiliated’ when describing a relationship with a credit reporting 16 agency is fundamentally different in nature than describing the relationship as one where 17 the debt collection agency operates or is employed by a credit reporting agency.” (Doc. 18 33 at 5.) 19 The Court disagrees. First, although the phrase “Affiliated with” may be more 20 general and ambiguous than the terms “operates” or “employed by,” by its legal or 21 common usage definition detailed above, “affiliated with” represents or implies “a 22 company controlled by another or associated with others under common ownership or 23 control.” 24 Defendant either operates or is employed by Trans Union Credit based on Defendant’s 25 use of the phrase “Affiliated with” in its letter. Therefore, the least sophisticated debtor could reasonably believe that 26 Likewise, Congress’ interpretations of the meanings of the relevant terms are not 27 dispositive here. As discussed at length above, the applicable standard is whether the 28 least sophisticated debtor would likely be misled by the statement. Further, even if -8- 1 Congress intended the at-issue phrases to have different meanings, Defendant fails to 2 provide any support for the assertion that Defendant can escape liability under 1692e by 3 using the more ambiguous phrase “Affiliated with” instead of more specifically stating 4 “operates or employed by.” The Ninth Circuit Court has made clear that a debt collector 5 cannot escape liability under the FDCPA for a misleading statement just because the 6 language it used is conditional or ambiguous. Gonzales, LLC, 660 F.3d at 1062 (“Arrow 7 is also correct that faced with ambiguous language, an unusually savvy consumer (such 8 as Gonzales) would seek clarification of whether his debt could be reported. We are not, 9 however, to read the language from the perspective of a savvy consumer, and consumers 10 are under no obligation to seek explanation of confusing or misleading language in debt 11 collection letters.”). 12 Defendant further argues that any ambiguity as to “whether Defendant operates or 13 is employed by a consumer reporting agency” is resolved by reading the letter in its 14 entirety, including: (1) a statement at the bottom of the letter that “[t]his is an attempt to 15 collect a debt by a debt collector and any information obtained will be used for that 16 purpose”; and (2) a statement in the body of the letter that Defendant will be conducting 17 an asset investigation that may include, among other things, a credit bureau inquiry. 18 (Doc. 33 at 6-7.) Defendant cites Pettit, 211 F.3d at 1061, to support this argument. 19 The Court finds that even when reading the letter as a whole, Defendant’s 20 statement is misleading. Importantly, the facts in Pettit are distinct from the facts here. 21 In Pettit, the Court addressed the issue of whether the debt collector’s name indicated that 22 the collector was actually itself a credit bureau. Id. at 1061. Here, Defendant’s use of the 23 phrase “Affiliated with” could reasonably be interpreted by the least sophisticated debtor 24 to mean that Defendant operates or is employed by a consumer reporting agency, even if 25 Defendant is still a separate entity. Therefore, Defendant’s statements indicating that it is 26 a separate entity from a credit reporting bureau does not rectify the misrepresentation. 27 See Gonzales, 660 F.3d at 1062. 28 Accordingly, the Court finds that Defendant’s use of the phrase “Affiliated with -9- 1 Trans Union Credit” falsely represents or implies that Defendant operates or is employed 2 by a consumer reporting agency in violation of 15 U.S.C. § 1692e(16). d. Defendant’s false representation or implication is material. 3 4 Finally, Defendant argues that even if false, the misrepresentation or implication is 5 not material and, therefore, Defendant is not liable under the FDCPA. The Court again 6 disagrees. 7 The Ninth Circuit Court’s treatment of the facts in Donohue, a case cited by 8 Defendant, is instructive here. 9 collector’s Complaint violated 1692e because the Complaint stated that: 10 In that case, the court held that the defendant debt 13 Donohue owed an interest payment of $32.89 calculated by applying 12% annual interest to the principal owed. That statement is not entirely accurate. $32.89 is actually comprised of two components: $24.07 in pre-assignment finance charges assessed by Children’s Choice and calculated at the rate of 1.5% per month, and $ 8.82 in post-assignment interest calculated at an annual rate of 12%. 14 592 F.3d at 1032. The Court found that the inaccurate representation was not material 15 because the total debt owed was accurately stated in the Complaint; it was just the label 16 for at least one of the two sums comprising the total debt that was technically incorrect. 17 Id. at 1034. The Court held that even if the Complaint had separated the amount into 18 interest and finance charges, the Court could “conceive of no action Donohue could have 19 taken that was not already available to her on the basis of the information in the 20 Complaint.” Id. 11 12 21 Here, in contrast, Defendant’s statement may frustrate a consumer’s ability to 22 intelligently choose his or her response because it potentially misleads a consumer into 23 believing that Defendant shares control or ownership with a consumer reporting agency. 24 Such a misleading statement is prohibited by the Act. 25 Tourgeman, 755 F.3d at 1121 (“Unlike mislabeling portions of a total debt as principal 26 rather than interest—literally false, but meaningful only to the ‘hypertechnical’ reader”— 27 factual errors that “could easily cause the least sophisticated debtor to suffer a 28 disadvantage in charting a course of action in response to the collection effort,” are - 10 - 15 U.S.C. § 1692e(16); 1 material.). Further, as was the case in Gammon, 27 F.3d at 1257, the language in 2 Defendant’s letter “appears to be cleverly drafted in order to insinuate what obviously 3 cannot be stated directly. It is difficult to imagine what end [Defendant] intended to 4 accomplish with its statement other than the intimidation of unsophisticated consumers 5 with the power of having [a consumer reporting agency] in its corner, or at least at its 6 disposal.” Additionally, one of the purposes of the FDCPA is to “insure that those debt 7 collectors who refrain from using abusive debt collection practices are not competitively 8 disadvantage.” 15 U.S.C. § 1692e. Defendant’s conduct here appears to seek such an 9 impermissible advantage in violation of the FDCPA. 10 In support of its argument that the false representation or implication is not 11 material, Defendant relies on Ms. Hamilton’s statement in her Declaration that she “does 12 not recall a single occasion where a debtor inquired whether Associated Collection 13 Service, Inc. operates or is employed by Trans Union Credit.” (Doc. 33 at 4.) This fact, 14 even if true, does not show that Defendant’s misleading language here is immaterial to 15 the least sophisticated debtor. Further, Defendant’s argument that the statement is not 16 material because “‘it is a well-known fact, recognized by all consumers, regardless of the 17 degree of their sophistication, that a failure to pay one’s bills will affect his ability to 18 obtain credit in the future’” is without merit. (Doc. 33 at 6.) Defendant’s assertion does 19 not address the specific issue here—whether Defendant’s statement would mislead the 20 unsophisticated debtor. The Ninth Circuit has made clear that misleading representations 21 that could impact the consumer’s decision-making process are material. See Tourgeman, 22 755 F.3d at 1121. Here, Defendant’s statement “could easily cause the least sophisticated 23 debtor to suffer a disadvantage in charting a course of action in response to the collection 24 effort.” Id. Therefore, Defendant’s false representation or implication is material. 25 Accordingly, 26 IT IS ORDERED that Plaintiff’s Partial Motion for Summary Judgment (Doc. 27 31) related to Count III of the Complaint is granted as to liability. The Court will proceed 28 to trial as to damages related to Count III of the Complaint. - 11 - 1 IT IS FURTHER ORDERED that the remaining Counts in the Complaint 2 (Counts I and II) shall proceed to trial. Plaintiff has demanded a jury trial on the 3 remaining Counts, which each allege violations of 15 U.S.C. § 1692e, and the parties’ 4 briefing on Plaintiff’s Partial Summary Judgment Motion indicates that they believe 5 Plaintiff’s claims should proceed to a jury trial. However, the Ninth Circuit Court has 6 held that a debt collector’s liability under § 1692e of the FDCPA is a question of law. 7 Tourgeman, 755 F.3d at 1119; Gonzales, 660 F.3d at 1061 n.4 (“Because liability under § 8 1692e is an issue of law, Arrow’s argument that this court should remand for a jury trial 9 on liability necessarily fails. We recognize that in other circuits, whether a 10 communication is likely to mislead the least-sophisticated debtor is an issue of fact.”). 11 Accordingly, on or before April 17, 2015, the parties shall each file supplemental 12 briefing as to whether Plaintiff’s remaining claims should proceed to a bench trial or to a 13 jury trial under Ninth Circuit law. 14 Dated this 31st day of March, 2015. 15 16 17 18 Honorable John Z. Boyle United States Magistrate Judge 19 20 21 22 23 24 25 26 27 28 - 12 -

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