Raymundo v. ACS State and Local Solutions Inc.

Filing 39

ORDER DENYING MOTION TO COMPEL ARBITRATION AND TO STAY ACTION by Judge William Alsup [denying 33 Motion for Leave to File; denying 5 Motion to Compel; denying 16 Motion to Compel]. (whasec, COURT STAFF) (Filed on 5/16/2013)

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1 2 3 4 5 6 IN THE UNITED STATES DISTRICT COURT 7 FOR THE NORTHERN DISTRICT OF CALIFORNIA 8 9 MARILOU RAYMUNDO, 11 For the Northern District of California United States District Court 10 12 13 Plaintiff, No. C 13-00442 WHA v. 14 ACS STATE & LOCAL SOLUTIONS, INC. and DOES 1 through 50, inclusive, 15 Defendants. ORDER DENYING MOTION TO COMPEL ARBITRATION AND TO STAY ACTION / 16 17 INTRODUCTION 18 Plaintiff filed this action against her former employer, alleging discrimination and 19 20 21 wrongful termination. Defendant moved to compel arbitration. The motion is DENIED. STATEMENT Plaintiff Marilou Raymundo worked for defendant ACS State & Local Solutions, Inc., 22 from 2007 to 2011. In May 2011, she was terminated for excessive absenteeism. The complaint 23 alleges that her absenteeism was due to her severe asthma. Plaintiff filed this action in state 24 court in December 2012, and defendant removed here based on diversity jurisdiction. Plaintiff 25 asserts various state law employment discrimination claims. 26 Defendant then moved to compel arbitration and to dismiss, or as an alternative to 27 dismissal, to stay the action pending arbitration. The parties dispute whether plaintiff signed 28 the arbitration agreement. By earlier order, the Court ordered discovery and permitted parties 1 to submit additional evidence and briefing to address the issue (Dkt. No. 30). Both sides spurned 2 the opportunity. The Court also requested that the parties be prepared to discuss at the hearing 3 the issue of arbitration fees due from the employee (Dkt. No. 32). 4 After the hearing, defendant moved for leave to file a second declaration from Jamie Son. 5 Because this declaration should have been filed with the opening brief, so as to give the other 6 side a fair opportunity to respond, defendant’s motion for leave to file the declaration is DENIED. 7 ANALYSIS 8 Arbitration agreements are governed by the Federal Arbitration Act. The judge’s role if it does, (2) whether the agreement encompasses the dispute at issue. If both of these are true, 11 For the Northern District of California under the FAA is limited to determining: (1) whether a valid agreement to arbitrate exists, and 10 United States District Court 9 then the FAA requires the judge to enforce the arbitration agreement according to its terms. 12 Lifescan, Inc. v. Premier Diabetic Servs., Inc., 363 F.3d 1010, 1012 (9th Cir. 2004). 13 1. EXISTENCE OF ARBITRATION AGREEMENT. 14 The parties dispute whether plaintiff agreed to arbitrate her employment claims according 15 to defendant’s Dispute Resolution Program (“DRP”). Defendant argues that plaintiff agreed to 16 arbitrate her claims when she initialed an agreement to arbitrate in her employment application, 17 when she signed an acknowledgment of the employee handbook, which referenced the DRP, 18 and when she completed employee training that incorporated an explanation of the DRP. 19 Plaintiff contends that, “I do not recognize [the DRP agreement], and I do not recall ever 20 seeing it in the application process. The same is true for the ‘E-Signature’ and other documents 21 [defendant] submitted to the Court” (Dkt. No. 23-1 at 2). Defendant has submitted paperwork 22 that plaintiff did, in fact, initial the agreement (Dkt. No. 17 Exh. A-2). Defendant also submitted 23 affidavits stating that the computer-based program for completing an employment application 24 did not automatically enter the applicant’s initials (Dkt. No. 18 ¶ 9). The evidence shows 25 without dispute that plaintiff electronically signed the documents containing arbitration 26 provisions. Plaintiff’s only response is that she does not now recall doing so. This is not a 27 denial. The mere fact that plaintiff does not remember signing the documents is insufficient 28 in the face of concrete evidence that she did initial the agreement. 2 1 A prior order gave both parties an opportunity to take discovery on this issue. 2 Plaintiff could have taken discovery to show that the computer application program was 3 faulty or that the signed documents were otherwise false or contrived. Plaintiff spurned that 4 opportunity. On the record established here, this order finds that defendant has proven that 5 plaintiff signed the arbitration agreement. 6 2. VALIDITY OF ARBITRATION AGREEMENT. 7 Under the FAA, general state contract law applies to determine whether an agreement 8 to arbitrate is valid and enforceable. Ingle v. Circuit City Stores, Inc., 328 F.3d 1165, 1170 9 (9th Cir. 2003). The parties do not dispute that California is the relevant state law. Plaintiff 11 For the Northern District of California United States District Court 10 offers numerous defenses to the validity of the arbitration agreement, as discussed below. A. Whether the Agreement Was an Illusory Promise. 12 Plaintiff contends that because the defendant employer could unilaterally modify the 13 DRP, the agreement was an illusory promise. Plaintiff relies on California authority for this 14 proposition, citing Sparks v. Vista Del Mar Child and Family Services, 207 Cal. App. 4th 1511, 15 1523 (2012). Our court of appeals, however, has interpreted an arbitration agreement under 16 California law and specifically refrained from finding that the employer’s right to unilaterally 17 modify or terminate the arbitration agreement rendered the agreement illusory; rather, the 18 unilateral modification provision was held to be substantively unconscionable. Ingle, 328 F.3d 19 at 1179 n.23. “District courts are bound by the law of their own circuit.” Hasbrouck v. Texaco, 20 Inc., 663 F.2d 930, 933 (9th Cir. 1981). As such, this order must analyze the effect of the 21 unilateral modification provision under the substantively unconscionable analysis set forth by 22 our court of appeals in Ingle, as discussed below. Contrary to plaintiff’s assertion, however, the 23 arbitration agreement may not be deemed to have been an illusory promise. 24 25 26 27 28 B. Whether the Agreement Was Unconscionable. Under California law, procedural and substantive unconscionability: must both be present in order for a court to exercise its discretion to refuse to enforce a contract or clause under the doctrine of unconscionability. But they need not be present in the same degree. Essentially a sliding scale is invoked which disregards the regularity of the procedural process of the contract formation, that creates the terms, in proportion to the greater harshness or 3 1 2 unreasonableness of the substantive terms themselves. In other words, the more substantively oppressive the contract term, the less evidence of procedural unconscionability is required to come to the conclusion that the term is unenforceable, and vice versa. 3 Armendariz v. Found. Health Psychcare Servs. Inc., 24 Cal. 4th 83, 114 (2000) (citation and 4 quotations omitted). This order finds that the arbitration agreement is both procedurally and 5 substantively unconscionable. 6 (1) Procedural Unconscionability. 7 Procedural unconscionability refers to oppression or surprise. Armendariz, 24 Cal. 4th 8 at 114. Plaintiff contends that various aspects of the arbitration agreement were procedurally 9 unconscionable. This order finds that some aspects of the agreement rendered it procedurally 10 First, plaintiff contends that the arbitration agreement was unconscionable because For the Northern District of California United States District Court unconscionable. 11 12 plaintiff did not knowingly waive her statutory rights. This order disagrees. The DRP explicitly 13 referenced “allegations of: discrimination based on . . . disability” (Dkt. No. 17 Exh. A-1 § 2 D). 14 Plaintiff’s reliance on Renteria v. Prudential Insurance Co. of America, 113 F.3d 1104, 1105 15 (9th Cir. 1997), is misplaced because the agreement there was more vague than the agreement 16 at issue here. In Renteria, the agreement only stated that disputes were to be arbitrated and 17 did not even reference the general term “employment” to put employees on notice that their 18 employment-related claims were included. Moreover, plaintiff’s own authorities show 19 that California law only requires a knowing waiver for sexual harassment claims and not for 20 claims under California’s Fair Employment and Housing Act. Delmore v. Ricoh Ams. Corp., 21 667 F. Supp. 2d 1129, 1139 (N.D. Cal. 2009) (Judge Claudia Wilken) (citing Brookwood v. Bank 22 of Am., 45 Cal. App. 4th 1667, 1674–75 (1996)). Plaintiff’s alleged failure to knowingly waive 23 her statutory claims when she signed the arbitration agreement did not render the agreement 24 unconscionable. 25 Second, this order agrees that the arbitration agreement was a contract of adhesion. 26 Contracts of adhesion are at least somewhat procedurally unconscionable under California law. 27 Bridge Fund Capital Corp. v. Fastbucks Franchise Corp., 622 F.3d 996, 1004 (9th Cir. 2010); 28 Davis v. O’Melveny & Myers, 485 F.3d 1066, 1073 (9th Cir. 2007), abrogated by on different 4 1 grounds Kilgore v. KeyBank, Nat’l Ass’n, 673 F.3d 947, 960 (9th Cir. 2012); accord Gentry v. 2 Superior Court, 42 Cal. 4th 443, 469 (2007), overruled on other grounds by AT&T Mobility 3 LLC v. Concepcion, 131 S. Ct. 1740, 1750 (2011); Vasquez v. Greene Motors, Inc., 214 Cal. 4 App. 4th 1172, 1183 (2013). The arbitration agreement was part of an online employment 5 application, and plaintiff signed the agreement even before working for or interviewing for a 6 position. Defendant admits in its declaration that an employee cannot complete the application 7 without agreeing to the arbitration agreement (Dkt. No. 18 ¶ 9). The arbitration agreement was 8 a contract of adhesion and non-negotiable. Defendant does not dispute that the agreement was 9 non-negotiable, only contending that this fact does not render the agreement unenforceable. Defendant is correct that an arbitration agreement that was a contract of adhesion does not per se 11 For the Northern District of California United States District Court 10 render the agreement unenforceable, but adhesion does demonstrate that the agreement was at 12 least somewhat procedurally unconscionable. 13 Third, plaintiff contends that the failure to attach the DRP to the agreement was 14 procedurally unconscionable, but this order disagrees. The arbitration agreement plaintiff signed 15 had a hyperlink to the DRP and stated that applicants should “Please Print the DRP and review 16 it. Keep a copy for your files” (Dkt. No. 17 Exh. A-2). Plaintiff also contends that she was not 17 bound by the DRP because it was not separately signed, but plaintiff’s authority for this 18 proposition is inapposite. In Romo v. Y-3 Holdings, Inc., 87 Cal. App. 4th 1153, 1160 (2001), 19 the contract specifically provided that the arbitration agreement would be separately signed. 20 As it was not, the court found the agreement was unenforceable. Here, there is no evidence 21 that the parties contemplated requiring a separate signature on the DRP. This order finds that 22 the DRP was “attached” to her employment application, and the arbitration agreement was not 23 procedurally unconscionable for this reason. 24 Fourth, this order agrees with plaintiff that the failure to have attached the relevant rules 25 from the two possible arbitration associations was procedurally unconscionable. Our court of 26 appeals has found that when rules are not attached, procedural unconscionability is injected. 27 Pokorny v. Quixtar, Inc., 601 F.3d 987, 997 (9th Cir. 2010); accord Sparks, 207 Cal. App. 4th at 28 1523; Zullo v. Superior Court, 197 Cal. App. 4th 477, 486 (2011); Trivedi v. Curezo Tech. Corp., 5 1 189 Cal. App. 4th 387, 393 (2010) (collecting decisions). In the face of these decisions, 2 defendant cites one contrary decision. Wilson v. United Health Group, Inc., No. 2:12-cv-01349- 3 MCE-JFM 2012 WL 6088318, *4 (E.D. Cal. Dec. 6 2012) (Judge Morrison England, Jr.). In the 4 instant action, the online application did not even supply a hyperlink to the relevant rules from 5 the arbitration agency, and instead imposed the burden on the applicant to track them down. 6 Defendant’s late-filed declaration asserted that the internal DRP Rules were available via the 7 hyperlink and on the company’s intranet (Dkt. No. 33-1 at 3). We will take for granted the 8 contention by defendant in its late filing that the hyperlink led to the DRP. Nonetheless, that 9 would not save if from unconscionability. The DRP contained 35 provisions and covered nine-pages (Dkt. No. 21-1). While the DRP supposedly trumped the rules from the arbitration 11 For the Northern District of California United States District Court 10 agency, it would have been impossible for an employee to see what arbitration rules were since 12 the JAMS and AAA rules were not appended or accessible via hyperlink. Considering authority 13 from our court of appeals and the great weight of the state-law authority, this order finds that 14 failing to append or link to the JAMS and AAA rules added procedural unconscionability. 15 Fifth, compounding the foregoing is the inconsistent interpretation of the DRP Rules 16 given by defendant itself to the exact same wording. The DRP provided, in relevant part, (Dkt. 17 No. 21-1 at 23, 27–28, 30): 18 3. Initiation of the Mediation and Arbitration Processes 19 20 21 22 * * B. Proceedings may be initiated by an Employee or Applicant by serving a written request to initiate proceedings on the Company’s Dispute Resolution Plan Administrator. The Company will promptly forward any properly served request it has received to AAA or JAMS. 23 24 * * * * 24. Communications with the AAA or JAMS and the Company 25 A. 26 27 28 Any Party may communicate with AAA by contacting: American Arbitration Association, Employment Department 1750 Galleria II Tower 13455 Noel Road 6 1 2 Dallas, Texas 75240 (800) 426-8792 Fax: (972) 490-9008 3 Or with JAMS by contacting: 4 JAMS Dallas 8401 N. Central Expressway Suite 610 Dallas, TX 75225 (800) 352-5267 Phone: (214) 744-5267 Fax: (213) 720-6010 5 6 7 8 B. Any Party may notice, serve or communicate with the Company by contacting: 9 Dispute Resolution Plan Administrator 2828 N. Haskell Dallas, Texas 75204 11 * For the Northern District of California United States District Court 10 * * * * 12 32. Fees and Expense 13 * 14 15 16 17 18 19 20 21 22 E. The Employee or Applicant shall pay a $50 fee if he or she initiates mediation and $100 if he or she initiates arbitration. If the employee participates in mediation and pays the $50 fee, he or she will only have to pay an additional $50 to initiate arbitration. Otherwise, Employee/Applicant Parties shall not be responsible for payment of fees and expenses of proceedings under these Rules including required travel of an arbitrator or a mediator, expenses of an arbitrator, mediator, AAA or JAMS, and the cost of any proof produced at the discretion of an arbitrator. Either the Plan Administrator or the Arbitrator or the AAA or JAMS may consider a claim of financial hardship related to paying the fee(s) and may waive the fee, in which case it will be paid b the Company. In 2006, in another ACS case, Judge Claudia Wilken examined these same provisions in 23 the same agreement. There, ACS asserted that “[n]othing in the plan authorized [the plaintiff] 24 to submit her claims directly to an arbitration agency” (Luafau v. ACS, No. 06-cv-347-CW 25 (Judge Claudia Wilken), Dkt. No. 45-5). There, defendant ACS went so far as to challenge 26 that plaintiff’s choice of AAA when the DRP administrator chose JAMS instead (id. at 6). 27 Finally, there, defendant ACS did not discuss whether the employee had to pay the employer 28 the filing fee although it cited a decision regarding the issue (Luafau, No. 06-cv-347-CW, Dkt. 7 1 No. 33-8). Judge Wilken adopted defendant’s understanding of the DRP and stated that 2 “[b]ecause [the plaintiff] failed to serve her request on the DRP Administrator, Plaintiff did not 3 comply with the DRP.” Luafau v. ACS, No. 06-cv-347-CW, 2006 WL 2619365, *3 (N.D. Cal. 4 Sept. 12, 2006). Judge Wilken also accepted that defendant was able to choose the arbitration 5 agency, as opposed to the employee. Id. at *4. 6 In the present case, however, defendant has interpreted the same language exactly the 7 opposite. Here, defendant contends that “[e]mployees and/or applicants often also initiate 8 arbitration by submitting a written request for arbitration directly to AAA or JAMS” (Dkt. 9 No. 33-1 at 3). This is in direct contrast to defendant’s argument in the action before Judge Wilken. Additionally, defendants now contend that “[t]he employee has the option of selecting 11 For the Northern District of California United States District Court 10 either AAA or JAMS to administer the arbitration proceedings” (ibid.). This is the exact 12 opposite of before. Finally, at our hearing, defendant’s counsel stated that the employer 13 “hand[s] over the one hundred dollars from the plaintiff to JAMS” (Tr. 20). In a late-filed 14 declaration, however, defendant contends that “the agency submits an invoice to both parties 15 for the party’s portion of the arbitration fees” (Dkt. No. 33-1 at 3). Defendant’s inconsistent 16 interpretation of the arbitration procedure demonstrates that the whole matter is a trap for the 17 unwary used to entangle employees in a web of ever-shifting “rules.” 18 Thus, to summarize, taking into account the procedural shortfalls, this order finds the 19 arbitration agreement was procedurally unconscionable because the agreement was a contract 20 of adhesion, because defendant did not provide or link the rules from the arbitration agency, 21 and because defendant has applied the DRP inconsistently. 22 23 (2) Substantive Unconscionability. Substantive unconscionability concerns how one-sided the bargain is. Armendariz, 24 24 Cal. 4th at 114. An arbitration agreement that lacked mutuality without a reasonable 25 justification is sufficient to establish substantive unconscionability. Id. at 117–18. Plaintiff 26 offers several reasons why the arbitration agreement was substantively unconscionable, but this 27 order finds that requiring the employee to pay the employer to initiate arbitration is sufficient to 28 find the agreement unenforceable. 8 1 Our court of appeals has found that a fee, even one that is less than the filing fee in court, unconscionable. Circuit City Stores, Inc. v. Mantor, 335 F.3d 1101, 1107–08 (9th Cir. 2003) 4 (citing Ingle, 328 F.3d at 1177). Here the defendant’s internal rules under the DRP provided that 5 “[t]he Employee or Applicant shall pay . . . $100 if he or she initiates arbitration” (Dkt. No. 24-1 6 at ¶ 32(E)). This rule was silent as to whether the employee’s fee would be applied by the 7 employer to the arbitration agency. In turn, this raised a further question. Assuming as true 8 defendant’s assertion that employees may file directly with the arbitration agency to initiate 9 a claim, there would have been no reason to require the employee to give any money to the 10 employer; presumably, the employee would have already paid the fee to initiate arbitration. 11 For the Northern District of California that an employee must pay to the employer in order to initiate arbitration was substantively 3 United States District Court 2 This fee provision was and remains substantively unconscionable. Because this provision is 12 sufficient to render the agreement unconscionable, this order does not reach plaintiff’s 13 contentions that other provisions of the agreement are unconscionable, including defendant’s 14 ability to unilaterally modify the contract. 15 (3) Sliding Scale. 16 Here, the procedural unconscionability was substantial because the agreement was 17 a contract of adhesion, failed to attach the rules, and has been interpreted inconsistently by 18 defendant. Substantively unconscionable was significant because the employee is required to 19 pay the employer to initiate a claim. Thus, the arbitration agreement was unconscionable. 20 21 C. Severability of Unconscionable Provision. California Civil Code Section 1670.5(a) “appears to give a trial court some discretion as 22 to whether to sever or restrict the unconscionable provision or whether to refuse to enforce the 23 entire agreement. But it also appears to contemplate the latter course only when an agreement 24 is ‘permeated’ by unconscionability.” Armendariz, 24 Cal. 4th at 124. The factors that guide 25 courts on when to refuse to enforce the agreement are: (1) the number of unconscionable 26 provisions such that unconscionability permeates the entire agreement, and (2) whether it is 27 possible to strike out the unconscionable provision without resorting to rewriting the agreement. 28 Ibid. “[S]everance is not mandatory and its application in an individual case must be informed 9 1 by equitable considerations.” Marathon Entm’t, Inc. v. Blasi, 42 Cal. 4th 974, 992 (2008). 2 Severing provisions is appropriate “to avoid an inequitable windfall or preserve a contractual 3 relationship where doing so would not condone illegality.” Ibid. 4 Here, it is not possible to sever the unconscionable provision because defendant has been 5 inconsistent in interpreting the agreement. There is no guarantee that defendant would abide 6 by the interpretations it has asserted in this action. In other words, severing the unconscionable 7 provision would not ensure that defendant will eschew other interpretations in the arbitration 8 proceeding or with other employees. No party would receive an inequitable windfall if the 9 arbitration agreement was unenforceable. This order finds that equitable considerations do not support severance, and the entire arbitration agreement is unenforceable. 11 For the Northern District of California United States District Court 10 12 CONCLUSION Defendant’s motion to compel arbitration is DENIED 13 14 IT IS SO ORDERED. 15 16 17 18 Dated: May 16, 2013. WILLIAM ALSUP UNITED STATES DISTRICT JUDGE 19 20 21 22 23 24 25 26 27 28 10

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