Laurie Munning v. The Gap, Inc. et al

Filing 56

ORDER Granting in Part and Denying in Part 44 Defendants' Motion to Dismiss Plaintiff's First Amended Complaint. Signed by Judge Thelton E. Henderson on 2/24/17. (tehlc2, COURT STAFF) (Filed on 2/24/2017)

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1 2 UNITED STATES DISTRICT COURT 3 NORTHERN DISTRICT OF CALIFORNIA 4 LAURIE MUNNING, 5 Case No.16-cv-03804-TEH Plaintiff, 6 v. 7 THE GAP, INC., et al., 8 ORDER GRANTING IN PART AND DENYING IN PART DEFENDANTS’ MOTION TO DISMISS PLAINTIFF’S FIRST AMENDED COMPLAINT Defendants. 9 On January 9, 2017, Defendants filed a motion to dismiss Plaintiff’s First Amended 10 United States District Court Northern District of California 11 Complaint (“Mot.”) (ECF No. 44). Plaintiff timely opposed the motion (“Opp’n”) (ECF 12 No. 47) and Defendants timely replied (“Reply”) (ECF No. 48). The Court heard oral 13 arguments on the motion on February 13, 2017. After carefully considering the parties’ 14 written and oral arguments, the Court GRANTS IN PART and DENIES IN PART 15 Defendants’ motion for the reasons set forth below. 16 I. BACKGROUND The following factual allegations are taken from Plaintiff’s First Amended 17 18 Complaint (“FAC”), unless otherwise stated, and are therefore accepted as true for the 19 purposes of this motion. See Bell Atlantic Corp. v. Twombly, 550 U.S. 544, 555–56 20 (2007). Defendants are for-profit entities that sell apparel and other personal items in retail 21 22 stores and online. Plaintiff Laurie Munning is a citizen of New Jersey. In March 2016, 23 Plaintiff purchased three clothing items from the Defendants’ websites: one pair of swim 24 trunks from the Gap Factory retail website, and one dress and one sweater from the Banana 25 Republic Factory website.1 Each of these items was advertised as being on sale.2 For 26 example, the price of the swim trunks appeared as follows: 27 1 28 The Gap Factory and Banana Republic Factory websites (www.gapfactory.com and www.bananarepublicfactory.com, respectively) allow a consumer to browse and select items from 1 $24.99 32% off 2 Now $16.99 Plaintiff alleges the prices she paid for the three products remained unchanged for the 4 entire week following her purchase. One month after her purchase, the price of the swim 5 trunks slightly increased to $17.99, while the price of the dress still remained unchanged.3 6 Consequently, the Plaintiff alleged “upon information and belief” that the three items she 7 purchased “were never sold or offered for sale at the non-discounted, base prices listed on 8 Defendants’ websites . . . . Rather, the items were always sold and offered for sale at a 9 price at or near the purported ‘sale’ price that Plaintiff paid.” Moreover, Plaintiff alleges 10 these actions were part of a “uniform policy” and “systematic scheme” which Defendants 11 United States District Court Northern District of California 3 knowingly implemented to defraud purchasers. 12 Plaintiff brought this putative class action against Defendants challenging the 13 Defendants’ advertising, marketing, and sales practices on the online Gap Factory and 14 Banana Republic Factory store websites. Plaintiff initially brought eleven claims for relief 15 against the Defendants: (1) Violations of State Consumer Protection Statutes; (2) Violation 16 of the California Legal Remedies Act (“CLRA”); (3) Violation of the California Unfair 17 Competition Law (“UCL”); (4) Violation of California’s False Advertising Law (“FAL”); 18 (5) Violation of the New Jersey Consumer Fraud Act (“NJCFA”); (6) Violation of the New 19 Jersey Truth in Consumer Contract, Warranty, and Notice Act (“TCCWNA”); (7) Breach 20 of Contract; (8) Breach of Contract under Implied Covenant of Good Faith and Fair 21 Dealing; (9) Breach of Express Warranty; (10) Unjust Enrichment; and (11) Negligent 22 Misrepresentation. 23 Ruling on the Defendants’ first motion to dismiss, this Court dismissed claims 1, 8, 24 10, and 11, with prejudice. See ECF No. 29 (“Order”) at 27. In the same Order, the Court 25 also dismissed the following claims without prejudice: Claims 2, 5, 6, and claims for 26 27 28 both websites and to pay for the products in a single transaction. 2 The swimming trunks were priced at $16.99 (32% off); the sweater was priced at $45.98 (16% off); and the dress was priced at $44.98 (50% off). 3 Plaintiff did not mention if the price of the sweater changed at this point in time. 2 1 restitution and injunctive relief. Id. Since then, Plaintiff amended her complaint, see ECF 2 No. 41, and Defendants filed a second motion to dismiss, ECF No. 44. 3 In the present motion, Defendants seek to dismiss Claim 2 – a violation of the 4 CLRA; Claim 5 – a violation of the NJCFA; Claim 6 – a violation of the TCCWNA; and 5 Plaintiff’s claims for equitable remedies, including restitution and injunctive relief. Mot. 6 at 1:9–14. 7 II. LEGAL STANDARD 1. Federal Rules of Civil Procedure 12(b)(6) and 9(b) 9 Dismissal is appropriate under Rule 12(b)(6) when a plaintiff's allegations fail “to 10 state a claim upon which relief can be granted.” Fed. R. Civ. P. 12(b)(6). Specifically, a 11 United States District Court Northern District of California 8 plaintiff must plead “enough facts to state a claim to relief that is plausible on its face.” 12 Bell Atlantic Corp. v. Twombly, 550 U.S. 544, 570 (2007). “The plausibility standard is 13 not akin to a ‘probability requirement,’ but it asks for more than a sheer possibility that a 14 defendant has acted unlawfully.” Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009). “A claim 15 has facial plausibility when the plaintiff pleads factual content that allows the court to draw 16 the reasonable inference that the defendant is liable for the misconduct alleged.” Id. 17 In ruling on a motion to dismiss, a court must “accept all material allegations of fact 18 as true and construe the complaint in a light most favorable to the non-moving party.” 19 Vasquez v. L.A. Cty., 487 F.3d 1246, 1249 (9th Cir. 2007). Courts are not “bound to accept 20 as true a legal conclusion couched as a factual allegation.” Iqbal, 556 U.S. at 678 (citation 21 omitted). Dismissal of claims that fail to meet this standard should be with leave to 22 amend, unless it is clear that amendment could not possibly cure the complaint's 23 deficiencies. Steckman v. Hart Brewing, Inc., 143 F.3d 1293, 1296, 1298 (9th Cir. 1998). 24 In addition, fraud claims are subject to a heightened pleading standard. “In alleging 25 fraud or mistake, a party must state with particularity the circumstances constituting fraud 26 or mistake. Malice, intent, knowledge, and other conditions of a person's mind may be 27 alleged generally.” Fed. R. Civ. P. 9(b). Allegations of fraud must state “the who, what, 28 when, where, and how” of the misconduct charged, as well as “what is false or misleading 3 1 about a statement, and why it is false.” Vess v. Ciba-Geigy Corp. USA, 317 F.3d 1097, 2 1106 (9th Cir. 2003) (citation omitted). Such allegations must be “specific enough to give 3 defendants notice of the particular misconduct which is alleged to constitute the fraud 4 charged so that they can defend against the charge and not just deny that they have done 5 anything wrong.” Kearns v. Ford Motor Co., 567 F.3d 1120, 1124 (9th Cir. 2009) 6 (citation omitted). 7 III. DISCUSSION 8 9 1. Plaintiff has a Valid CLRA Claim Initially, Defendants argued in their briefs that Plaintiff’s CLRA claim should be dismissed because Plaintiff did not file a venue affidavit as required by section 1780(d) of 11 United States District Court Northern District of California 10 the CLRA. Mot. at 14:16–18. Plaintiff, however, has since filed a venue affidavit 12 pursuant to the statute. See ECF No. 46. Also, during oral arguments, Defendants agreed 13 they were no longer contesting this claim. Accordingly, Defendants’ motion to dismiss 14 Plaintiff’s CLRA claim is DENIED. 15 16 2. Plaintiff has Sufficiently Stated an NJCFA Claim To state a valid NJCFA claim, a plaintiff must allege sufficient facts to demonstrate: 17 (1) unlawful conduct; (2) an ascertainable loss; and (3) a causal relationship between the 18 defendant’s unlawful conduct and plaintiff’s ascertainable loss. Int’l Union of Operation 19 Eng’rs Local No. 68 Welfare Fund v. Merck & Co., Inc., 192 N.J. 372, 389 (2007). In 20 addition, the Supreme Court of New Jersey has clarified that the NJCFA is remedial 21 legislation that should be “construe[d] liberally to accomplish its broad purpose of 22 safeguarding the public.” Furst v. Einstein Moomjy, Inc., 182 N.J. 1, 11–12 (2004). 23 Previously, the Court found Plaintiff sufficiently pled the “unlawful conduct” 24 element of her NJCFA claim. See Order at 11:5–9 (“By alleging that products on 25 Defendants’ websites listed crossed-out prices followed by a percentage discount and a 26 new price, Plaintiff has provided enough facts such that it is plausible a reasonable 27 consumer could view the prices as being deceptive.”). Ultimately, however, the Court 28 dismissed Plaintiff’s NJCFA claim finding that Plaintiff “failed to plead an ascertainable 4 1 loss” because her complaint merely stated a conclusory allegation that she had suffered an 2 ascertainable loss, and because she was unable to show her loss was ‘quantifiable or 3 measurable, rather than merely theoretical.’” Id. at 13:14–14:1. An ascertainable loss occurs when “a consumer receives less than what was 5 promised.” Arcand v. Brother Int’l. Corp., 673 F. Supp. 2d 282, 300 (D.N.J. 2009) 6 (citation omitted). The NJCFA “does not require that the [ascertainable] loss be monetary 7 nor that it [] be plead beyond a reasonable degree of certainty”, id., however, New Jersey 8 courts require “the consumer to quantify the difference in value between the promised 9 product and the actual product received.” Lieberson v. Johnson & Johnson Consumer 10 Cos., Inc., 865 F. Supp. 2d 529, 541 (D.N.J. 2011). There are generally two methods 11 United States District Court Northern District of California 4 through which a plaintiff may show an ascertainable loss: (1) the benefit-of-the-bargain 12 rule, or (2) the out-of-pocket rule.” Dicuio v. Brother Int’l Corp., 2012 U.S. Dist. LEXIS 13 112047, at *19 (D.N.J. Aug. 9, 2012). The out-of-pocket rule “applies when a plaintiff can 14 demonstrate that he paid money, and is now, out-of-pocket,” and the benefit-of-the-bargain 15 rule applies when a plaintiff “seeks to recoup what it will cost him to replace what he 16 reasonabl[y] believed he was purchasing.” Id. at 19–20. 17 Defendants suggest that Plaintiff has not succeeded in amending her claims to show 18 an ascertainable loss because she “pleads no new facts in the FAC to establish [it].” Reply 19 at 2. While it appears true that Plaintiff has not pleaded any new facts, she clearly has 20 amended her pleading to attempt to show how her loss was quantifiable. Compare ECF 21 No. 1-1 (“Complaint”) ¶ 159 (merely alleging Plaintiff “suffered an ascertainable loss of 22 money”), with FAC ¶¶ 152–61 (explaining the amount of her ascertainable loss). 23 Additionally, Defendants claim Plaintiff cannot show an ascertainable loss under either the 24 out-of-pocket or benefit-of-the-bargain method. Id. The Court turns to address whether 25 Plaintiff’s allegations support an ascertainable loss. 26 27 a. Plaintiff Has Sufficiently Alleged an Ascertainable Loss Under the Outof-Pocket Method 28 5 Plaintiff argues she has shown she suffered an out-of-pocket loss because her FAC 1 plainly states she paid Defendants $107.95 “in reliance on the false statements made by 3 Defendants, and that she would not have paid Defendants any money but for those false 4 statements.” Opp’n at 8:12–16 (citing FAC ¶ 159). In support of this assertion, Plaintiff 5 cites three cases: Lee v. Carter-Reed Co., LLC, 203 N.J. 496, 528 (2010) (finding an out- 6 of-pocket loss where plaintiff purchased bottles of “worthless” dietary supplement pills); 7 Hammer v. Vital Pharm., Inc., 2012 U.S. Dist. LEXIS 40632, at *23–24 (D.N.J. 2012) 8 (finding an out-of-pocket loss where plaintiff purchased a “dietary supplement” that 9 contained synthetic compound, and where plaintiff stated he would not have purchased the 10 product but for seller’s misrepresentations); and Brother, 2012 U.S. Dist. LEXIS 112047, 11 United States District Court Northern District of California 2 at *24 (finding an out-of-pocket loss where plaintiffs expended funds to purchase 12 additional color toner cartridges to replace non-exhausted cartridges and where plaintiffs 13 stated they would not have purchased them but for seller’s misrepresentations). Defendants, on the other hand, argue Plaintiff has not shown an out-of-pocket loss 14 15 because, unlike the plaintiffs in Lee and Hammer who alleged the products they purchased 16 were worthless, Plaintiff has not alleged that the products she received were worthless. 17 Reply at 3:14–16. Yet, while these two cases could be distinguishable on that point, 18 Defendants failed to adequately address Brother, 2012 U.S. Dist. LEXIS 112047, at *19, 19 where the court found the plaintiffs had sufficiently pled an out-of-pocket loss despite the 20 purchased toner cartridges having no defects. In other words, Brother supports Plaintiff’s 21 proposition that an out-of-pocket loss can occur even where a plaintiff is misled into 22 purchasing something of value.4 In light of the instruction that the NJCFA “be construed 23 liberally to accomplish its broad purpose of safeguarding the public,” Furst, 182 N.J. at 11, 24 25 26 27 28 4 Defendants also attempted to distinguish Brother by asserting that the Third Circuit eventually found that the plaintiffs failed to prove they suffered an ascertainable loss under the NJCFA. See DiCuio v. Brother Int’l Corp., 653 F. App’x 109, 112–14 (3d Cir. 2016). While the court did eventually find that the plaintiffs in that case failed to prove an ascertainable loss, this does not preclude the Court from finding that the Plaintiff here sufficiently pled an ascertainable loss. 6 1 the Court finds Plaintiff has sufficiently alleged an ascertainable loss under the out-of- 2 pocket rule. 3 Because the Court finds Plaintiff has sufficiently alleged an ascertainable loss 4 through the out-of-pocket method, the Court need not, and does not, analyze whether 5 Plaintiff plausibly showed an ascertainable loss under the benefit-of-the-bargain rule. 6 b. Plaintiff has Sufficiently Pled the Causal Relationship Element 7 As stated above, the third element of the NJCFA requires a causal relationship 8 between the defendant’s unlawful conduct and plaintiff’s ascertainable loss. Here, 9 Plaintiff asserts she “would not have made any purchase from Defendants’ website at all on the day in question but for the false promise by Defendants that she was receiving 11 United States District Court Northern District of California 10 discounted merchandise . . . .” FAC ¶ 159. Thus, this element is satisfied. 12 13 14 15 Accordingly, because Plaintiff satisfies the elements of an NJCFA claim, Defendant’s motion to dismiss this claim is DENIED. 3. Plaintiff has Sufficiently Alleged a TCCWNA Claim In order to bring a claim under the New Jersey TCCWNA, a plaintiff must show: 16 (1) the plaintiff is a consumer; (2) the defendant is a seller; (3) the defendant gives or 17 displays any written consumer notice or sign; and (4) the notice or sign includes a 18 provision that violates any clearly established legal right of a consumer or responsibility of 19 a seller.” See Watkins v. DineEquity, Inc., 591 F. App’x 132, 135 (3d Cir. 2014). 20 Previously, the Court dismissed Plaintiff’s TCCWNA claim, finding that Plaintiff failed to 21 demonstrate a violation of a “clearly established legal right.” Order at 14:17–19. 22 Defendants argue Plaintiff’s TCCWNA claim still cannot survive a motion to 23 dismiss because she has failed to establish a predicate violation of a clearly established 24 right. See Reply at 5:6–8:7. However, as stated above, Plaintiff has sufficiently alleged a 25 violation of the NJCFA. See supra Section III.2. Although Plaintiff failed to expressly 26 mention an alleged violation of the NJCFA in support of her TCCWNA claim, see FAC ¶¶ 27 162–170, Plaintiff incorporated the violation by reference, see id. ¶ 162. Thus, Plaintiff’s 28 NJCFA claim may serve as the predicate violation for a TCCWNA claim. See Neilson v. 7 1 Union Bank of Cal., N.A., 290 F. Supp. 2d 1101, 1143–44 (C.D. Cal. 2003) (allowing 2 earlier incorporated factual allegations to support a later claim). Because “New Jersey courts have held that a [NJ]CFA violation constitutes a 3 4 violation of a ‘clearly established legal right’ for TCCWNA purposes,” Martina v. LA 5 Fitness Intern., LLC, No. 12-2064(WHW), 2012 WL 3822093, at *4 (D.N.J. Sept. 4, 6 2012), the Court finds Plaintiff has a valid TCCWNA claim.5 See also Dugan v. TGI 7 Friday’s, Inc., No. L-0126-10, 2011 WL 5041391, at *8 (N.J. Super. Ct. App. Div. Oct. 8 25, 2011) (finding a sufficient allegation of the NJCFA supports a potential violation of the 9 TCCWNA); Bosland v. Warnock Dodge, Inc., 933 A.2d 942, 949 (N.J. Super. Ct. App. 10 Div. 2007) (same). Accordingly, Defendant’s motion to dismiss Plaintiff’s TCCWNA claim is United States District Court Northern District of California 11 12 DENIED. 4. Availability of Equitable Relief 13 Lastly, Defendant’s seek dismissal of Plaintiff’s claims for equitable remedies for 14 15 three main reasons. First, Defendant’s argue Plaintiff has no claim for restitution “because 16 she alleges no facts that the clothing she purchased was worth less than what she paid.” 17 Reply at 9:4–6. Second, Defendant’s argue Plaintiff has no standing to pursue injunctive 18 relief because “she now has knowledge of the alleged deceptive practice and will not suffer 19 any ‘irreparable injury.’” Id. at 9:6–8. And third, Defendants argue Plaintiff cannot seek 20 equitable relief “because she may have an adequate remedy at law and her claims for 21 equitable relief rely on the same facts as her claims for damages.” Id. at 9:8–10. Because 22 the Court’s conclusion on Defendant’s third argument may render the first and second 23 argument moot, the Court turns to address it first. 24 25 26 27 28 5 During oral arguments, Defendants suggested that even if the Court were to find Plaintiff adequately pleaded an NJCFA claim – which the Court has – the NJCFA claim would not support a TCCWNA claim because the Third Circuit explained in Watkins v. DineEquity, Inc., 591 F. App’x 132, 135 (3d Cir. 2014) that the TCCWNA “cover[s] only the inclusion of illegal provisions, and not omissions.” But this argument is wide of the mark because Plaintiff’s NJCFA claim alleges that Defendants affirmatively misrepresented product prices. See, e.g., FAC ¶¶ 141, 146. In sum, Plaintiff’s TCCWNA claim does not entirely rely on alleged omissions. 8 a. Plaintiff’s Claims for Equitable Damages Are Precluded Here 1 The Supreme Court has stated “it is axiomatic that a court should determine the 2 3 adequacy of a remedy in law before resorting to equitable relief.” Franklin v. Gwinnett 4 Cty. Pub. Sch., 503 U.S. 60, 75–76 (1992); accord Mort v. United States, 86 F.3d 890, 892 5 (9th Cir. 1996). Consequently “[a] plaintiff seeking equitable relief in California must 6 establish that there is no adequate remedy at law available.” Philips v. Ford Motor Co., 7 No. 14-cv-02989-LHK, 2015 WL 4111448, at *16 (N.D. Cal. July 7, 2015). Indeed, 8 several courts in this district have barred claims for equitable relief – including claims for 9 violations of California consumer protection statutes – at the motion to dismiss stage where plaintiffs have alleged other claims presenting an adequate remedy at law. See, e.g., 11 United States District Court Northern District of California 10 Zapata Fonseca v. Goya Foods Inc., No. 16-cv-02559-LHK, 2016 WL 4698942, at *7 12 (N.D. Cal. Sept. 8, 2016) (dismissing claims for equitable relief under the CLRA, UCL, 13 and FAL because plaintiff pled five other claims which presented her an adequate remedy 14 at law); Moss v. Infinity Ins. Co., No. 15-cv-03456-JSC, 2016 WL 3753109, at *7 (N.D. 15 Cal. July 14, 2016) (dismissing UCL claim where plaintiff had an adequate remedy at law 16 in her other claims, including a breach of contract claim); Gardner v. Safeco Ins. Co. of 17 Am., No. 14-cv-02024, 2014 WL 2568895, at *7–8 (N.D. Cal. June 6, 2014) (same). It 18 matters not that a plaintiff may have no remedy if her other claims fail. Rhynes v. Stryker 19 Corp., No. 10–5619 SC, 2011 WL 2149095, at *4 (N.D. Cal. May 31, 2011) (“Where the 20 claims pleaded by a plaintiff may entitle her to an adequate remedy at law, equitable relief 21 is unavailable.”).6 22 6 23 24 25 26 27 28 There are also some cases supporting Plaintiff’s argument that she can seek both equitable relief under the UCL and money damages at the same time. However, the Court finds these cases to be unpersuasive. While the court in Allied Grapes Growers v. Bronco Wine Co. 203 Cal. App. 3d 432, 453–54 (1988) rejected a defendant’s argument that the plaintiff was not entitled to obtain equitable relief under the UCL where there was an adequate remedy at law, this case is directly contrary to more recent case law on the same issue. See, e.g., Prudential Home Mortgage Co., Inc. v. Sup. Ct., 66 Cal. App. 4th 1236, 1249–50 (1998) (holding statutory relief under the UCL “is subject to fundamental equitable principles, including inadequacy of the legal remedy.”). Plaintiff also cited several cases for the proposition that she can seek restitution under the UCL while seeking damages for her breach of contract of breach and breach of express warranty claims. See Opp’n at 22:5–21 (citing Ewert v. Ebay, Inc. 2010 WL 4269259 (N.D. Cal. Oct. 25, 2010); In re Facebook PPC Adver. Litig., 2010 U.S. Dist. LEXIS 87769 (N.D. Cal. Aug. 25, 2010; Boland, 9 1 Here, the parties do not dispute that the UCL and FAL provide for only equitable 2 relief. See Duttweiler v. Triumph Motorcycles (Am.) Ltd., No. 14-cv-04809-HSG, 2015 3 WL 4941780, at *8 (N.D. Cal. Aug. 19, 2015). But Defendants argue Plaintiff’s claims for 4 equitable relief must be dismissed because Plaintiff is entitled to an adequate legal remedy. 5 That is, because the Court has found Plaintiff has sufficiently pleaded claims for breach of 6 contract and breach of express warranty – which allow her to recover damages – 7 Defendants argue Plaintiff cannot seek restitution or injunctive relief under the UCL or 8 FAL. See Reply at 12:18–13:2. In light of the numerous legal authorities stated above, the 9 Court GRANTS Defendants’ motion to dismiss Plaintiff’s claims for equitable relief, including Plaintiff’s UCL and FAL claims.7 Because no amendment can cure this 11 United States District Court Northern District of California 10 deficiency, the claims are dismissed WITH PREJUDICE. 12 IV. CONCLUSION 13 For the reasons discussed above, the Court GRANTS Defendants’ Motion WITH 14 PREJUDICE as to Plaintiff’s claims for equitable relief, including Plaintiff’s UCL and 15 FAL claims; and DENIES Defendants’ motion as to Plaintiff’s CLRA, NJCFA, and 16 TCCWNA claims. 17 18 IT IS SO ORDERED. 19 20 21 Dated: 2/24/17 _____________________________________ THELTON E. HENDERSON United States District Judge 22 23 24 25 26 27 28 Inc. v. Rolf C. Hagan (USA) Corp., 685 F. Supp. 2d 1094, 1110 (E.D. Cal. 2010); Jefferson v. Chase Home Fin., 2007 U.S. Dist. LEXIS 94652 (N.D. Cal. Dec. 14, 2007)). But these cases did not directly address the pertinent issue: whether a plaintiff can seek equitable relief when the plaintiff has an equitable remedy at law. Lastly, although the court in James v. UMG Recordings, 2011 U.S. Dist LEXIS 126221, at *17 n. 3 (N.D. Cal. 2011) allowed the plaintiffs to seek equitable relief under the UCL while seeking damages for a breach of contract claim, it did so in a footnote, without citing any case law. 7 Even though the Court allowed Plaintiff’s UCL and FAL claims to survive Defendants’ first motion to dismiss, see Order at 10:4–12:2, the Court is persuaded by Defendants’ arguments regarding equitable remedies that these statutory claims warrant dismissal in the present order. 10

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