Apple Inc. v. Samsung Electronics Co. Ltd. et al

Filing 389

Declaration of Russell Wilkins in Support of #258 Opposition/Response to Motion, filed bySamsung Electronics America, Inc., Samsung Electronics Co. Ltd., Samsung Telecommunications America, LLC. (Related document(s) #258 ) (Maroulis, Victoria) (Filed on 11/9/2011)

1 QUINN EMANUEL URQUHART & SULLIVAN, LLP
Charles K. Verhoeven (Bar No. 170151)

2

[e-mail]

50 California Street, 22nd Floor
3 San Francisco, California 94111
Telephone: [phone]
4 Facsimile: (415) 875~6700
M

5 Kevin P.B. Johnson (Bar No. 177129)
keviniohnson(iVt'luinnemal1uel.com
6 Victoda F. MaroUlis·(Bar No. 202603)
victoriamal'[e-mail]
th
7 555 Twin Dolphin Drive, 5 Floor
Redwood Shores. California 94065-2139
8 Telephone: [phone]
w

9

Facsimile: [phone]

Michael T. Zeller (Bar No. 196417)
10 [e-mail]
865 S. Figueroa St.~ 10th Floor
11 Los Angeles. California 90017
Telephone: [phone]
12 Facsimile: [phone]
Attorneys for SAMSUNG ELECTRONICS CO.,
LTD., SAMSUNG ELECTRONICS AMERICA,
14 INC. and SAMSUNG
TELECOMMUNICATIONS AMERICA, LLC
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UNITED STATES DISTRICT COURT

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NORTHERN DISTRICT OF CALIFORNIA~ SAN JOSE DIVISION

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19 APPLE INC., a California corporation~

CASE NO.

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DECLARATION OF RUSSELL WILKINS

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Plaintiff,

ll-cv·01846~L:HK

PUBLIC REDACTED VERSION

VS.

22 SAMSUNG ELECTRONICS CO.> LTD.~ a
Korean business elltity~ SAMSUNG
23 ELECTRONICS AMERICA, INC., aNew
York corporation; SAMSUNG
24 TELECOMMUNICATIONS AMERrCA~
LLC, a Delaware limited liability company,
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Defendant.

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Case No. 11.cy-01846-l.HK

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I, Russell Wilkins, do hereby declare as follows:

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I am Senior Manager of Samstmg's Voice of 'the Customer (Voe) Department at

Samsung Telecommunications Amerioa, LLC ("STA"). I have been employed by STA since

4 2003. I oversee all of the call centers that service Samswlg's U.S. mobile products. I have
5 personal knowledge of the matters set forth herein, and if called as a witness, I could and would
6 testify competently as follows.
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2.

STA operates call centers which offer product support and receive feedback from

8 customers regardil~g Samsung's products.
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3.

I understand that ill this litigation, Apple has asked Samsung to produce "any

17 instances of consumer confusion in which Samsung was made aware that a person confused an
18 Apple product for a Product at Issue, or a Product at Issue for an Apple produce'

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It would be very difficult and time-consl:uning to attempt to search for and locate

20 docUlllents responsive to this request.
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Ca.~e

No. ll-cv-018t.l6-LHK

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For example. it is

14 possible that Samsung customers may have contacted the call centers to conU11t;mt on how they
15 disliked their previous Apple product, hut enjoy using their SamSlUlg product. This would not be
16 responsive to Apple)s requests, because the

conSl;~lUer

is not expressing any confusion as to the

17 source of the product he or she was calling about.
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Case No. l1-cv-01846-LHK

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I declare 1..Il1der the penalty of perjury that the forgoing is tru.e and correct to the best of my
knowledge.

EXeCl.lted this 26th day of September, 2011 1 at Colorado Springs/ Colorado.

~~--~
Russell Wilkins

1
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GENERAL ORDER ATTESTATION
I, Victoria Maroulis, am the ECF user whose ID and password are being used to file the

 foregoing document. I hereby attest pursuant to General Order 45.X.B. that concurrence in the
 electronic filing of this document has been obtained from Russell Wilkins.



/s/ Victoria Maroulis

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02198.51855/4440478.2

Case No. 11-cv-01846-LHK
WILKINS DECL. ISO SAMSUNG’S OPP. TO APPLE’S MOTION TO COMPEL