Roca Labs, Inc. v. Consumer Opinion Corp. et al

Filing 220

ORDER granting Consumer Opinion Corp.'s 148 and Opinion Corp.'s 173 Motion for Summary Judgment, and denying Roca Lab, Inc.'s Partial Motion for Summary Judgment 172 . See Order for details. Signed by Judge Virginia M. Hernandez Covington on 10/21/2015. (DRW)

UNITED STATES DISTRICT COURT
MIDDLE DISTRICT OF FLORIDA
TAMPA DIVISION
ROCA LABS, INC.,
Plaintiff,
v.

Case No. 8:14-cv-2096-T-33EAJ

CONSUMER OPINION CORP. and
OPINION CORP.,
Defendants.
_____________________________/
ORDER
This cause comes before the Court on cross-motions for
summary judgment. Plaintiff Roca Labs, Inc. moves for partial
summary

judgment

as

to

Counts

I

and

II

of

the

Amended

Complaint, as well as to all eight affirmative defenses pled
by Defendants Consumer Opinion and Opinion Corp. (Doc. # 172).
Consumer Opinion and Opinion Corp. filed a joint response in
opposition (Doc. # 187), and Roca filed a reply (Doc. # 194).
Consumer Opinion and Opinion Corp. move for summary judgment
on all claims brought against them by Roca. (Doc. ## 148,
173). Roca filed a response to both (Doc. ## 186, 189).
Consumer Opinion and Opinion Corp. each filed a reply (Doc.
## 192, 193). All cross-motions for summary judgment are now
ripe for this Court’s review.

1  

I.

Background
This action was originally filed by Roca in the Circuit

Court of the 12th Judicial Circuit, in and for Sarasota
County, Florida on August 8, 2014. (Doc. # 1-1). Consumer
Opinion Corp. and Opinion Corp. timely removed to this Court
on August 26, 2014, on the basis of diversity jurisdiction.
(Doc. # 1).
The Amended Complaint contains 11 counts. (Doc. # 114).
The counts are listed below:
Count I: violation of FDUPTA against Consumer
Opinion;
Count II: violation of FDUPTA against Opinion
Corp.;
Count III: tortious interference with a contractual
relationship against Consumer Opinion;
Count IV: tortious interference with a contractual
relationship against Opinion Corp.;
Count V: tortious interference with prospective
economic relationship against Consumer Opinion;
Count VI: tortious interference with prospective
economic relationship against Opinion Corp.;
Count
VII:
defamation
for
statements
on
pissedconsumer.com against Consumer Opinion;
Count
VIII:
defamation
for
statements
on
pissedconsumer.com against Opinion Corp.;
Count IX: defamation for statements on Twitter
against Consumer Opinion;
Count X: defamation for statements on Twitter
against Opinion Corp.; and
Count XII:1 declaratory relief against Consumer
Opinion and Opinion Corp.
(Doc. # 114).

1

The Amended Complaint skips from Count X to Count XII.
2  

Consumer

Opinion2

pissedconsumer.com.

and

(Doc.

Opinion

##

148

at

Corp.
3;

operate

186

at

9).

Pissedconsumer.com is a website where third parties can make
posts, i.e., comments, concerning their experiences with a
product or service, as well as read others’ posts. (Doc. ##
114 at ¶ 28; 148-2 at ¶ 8). Pissedconsumer.com has a webpage
just

for

Roca,

which

labs.pissedconsumer.com.

See

addition

the

to

displaying

is
(Doc.
posts

found
#

114

at
at

www.roca¶

concerning

164).
Roca,

In
the

information contained from those posts is summarized into
statistics. (Doc. ## 148-2 at ¶ 10; 189-2 at 208:1-209:18).
Based on the Amended Complaint and Consumer Opinion and
Opinion Corp.’s Answer, it is undisputed that a third party
must

go

through

a

multistep

process

to

post

on

pissedconsumer.com. (Doc. ## 114 at ¶ 44; 117 at ¶ 44). In
Step 1 the third party accesses pissedconsumer.com. (Doc. ##
114 at ¶ 46; 117 at ¶ 46). In Step 2 the third party selects
the “Submit Complaint” button. (Doc. ## 114 at ¶ 47; 117 at
¶ 47). In Step 3 the third party writes the post’s title and

2

Consumer Opinion also advances the argument it is an
incorrect party to this action. However, the Court need not
address that argument because, even under Roca’s theory——
i.e., Consumer Opinion is merely a holding company and agent
of Opinion Corp.——summary judgment in favor of Consumer
Opinion is appropriate, as explained below.  
3  

body. (Doc. ## 114 at ¶ 49; 117 at ¶ 49). In Step 4 the third
party

fills

out

additional

information,

such

as

contact

information, whether she or he is “pissed” or “pleased,” the
reason for being “pissed” or “pleased,” and the dollar amount
of the loss suffered. (Doc. ## 114 at ¶ 50; 117 at ¶ 50). The
third

party

is

free

to

pick

“None

of

the

above”

when

describing the reason for being “pissed” or “pleased” and may
then describe the problem in her or his own words. (Doc. #
114 at ¶ 50) (screenshots); (Doc. # 117 at ¶ 50). The final
steps

are

all

optional.

(Doc.

#

114

at

¶¶

51–53)

(screenshots); (Doc. # 117 at ¶¶ 51-53).
Furthermore, posts from pissedconsumer.com were posted
to Twitter. (Doc. ## 148-2 at ¶¶ 11-13; 186-3 at 262, 282,
288-290; 189-2 at 262, 282, 288-290). Randomly selected posts
from pissedconsumer.com were tweeted from a related Twitter
page; the tweets contained a link to the related post on
pissedconsumer.com. See (Doc. # 148-2 at ¶¶ 10-14); see also
(Doc. # 186-3 at 288-290). Other than trimming the posts from
pissedconsumer.com in length to fit within Twitter’s 140
character limit, no substantive alterations were made to the
posts-turned-tweet. (Doc. # 148-2 at ¶ 14).
To provide a sample of the complained of posts, such
posts include: “This product sucks. It’s expensive, horrible
4  

to drink & doesn’t do nothing”; “This business is a total
fraud. BEWARE!”; “Roca Labs – Got scammed and sick from this
JUNK”; “The Company is full of lies and deceit”; and “Roca
Labs – Don’t buy anything from Roca Lab they just sell a
regular shake they are stealing your money.” (Doc. # 114 at
¶ 147). Some of the complained of tweets include: “@RocaLabs
Don’t buy anything from Roca Labs they just sell a regular
shake”; “Doesn’t Work!!! I can’t believe I really thought
this would work! Save your money”; and “WILL NOT PROCESS
PROMISED REFUND, LIED TO BY CUSTOMER SERVICE AGENTS REGARDING
PROMISED REFUND.” (Doc. # 114 at ¶ 154); see also (Doc. #
114-1 at 39–75) (providing full list of complained of posts
and tweets).
II.

Legal Standard
Summary judgment is appropriate “if the movant shows

that there is no genuine dispute as to any material fact and
the movant is entitled to judgment as a matter of law.”

Fed.

R. Civ. P. 56(a). A factual dispute alone is not enough to
defeat a properly pled motion for summary judgment; only the
existence of a genuine issue of material fact will preclude
a grant of summary judgment. Anderson v. Liberty Lobby, Inc.,
477 U.S. 242, 247-48 (1986).
An issue is genuine if the evidence is such that a
5  

reasonable jury could return a verdict for the non-moving
party. Mize v. Jefferson City Bd. of Educ., 93 F.3d 739, 742
(11th Cir. 1996) (citing Hairston v. Gainesville Sun Publ’g
Co., 9 F.3d 913, 918 (11th Cir. 1993)). A fact is material if
it may affect the outcome of the suit under the governing
law. Allen v. Tyson Foods, Inc., 121 F.3d 642, 646 (11th Cir.
1997). The moving party bears the initial burden of showing
the court, by reference to materials on file, that there are
no genuine issues of material fact that should be decided at
trial. Hickson Corp. v. N. Crossarm Co., Inc., 357 F.3d 1256,
1260 (11th Cir. 2004) (citing Celotex Corp. v. Catrett, 477
U.S. 317, 323 (1986)). “When a moving party has discharged
its burden, the non-moving party must then ‘go beyond the
pleadings,’ and by its own affidavits, or by ‘depositions,
answers

to

interrogatories,

and

admissions

on

file,’

designate specific facts showing that there is a genuine issue
for trial.” Jeffery v. Sarasota White Sox, Inc., 64 F.3d 590,
593-94 (11th Cir. 1995) (citing Celotex, 477 U.S. at 324).
If there is a conflict between the parties’ allegations
or evidence, the non-moving party’s evidence is presumed to
be true and all reasonable inferences must be drawn in the
non-moving party’s favor. Shotz v. City of Plantation, Fla.,
344 F.3d 1161, 1164 (11th Cir. 2003). If a reasonable fact
6  

finder evaluating the evidence could draw more than one
inference from the facts, and if that inference introduces a
genuine issue of material fact, the court should not grant
summary judgment. Samples ex rel. Samples v. City of Atlanta,
846 F.2d 1328, 1330 (11th Cir. 1988) (citing Augusta Iron &
Steel Works, Inc. v. Emp’rs Ins. of Wausau, 835 F.2d 855, 856
(11th Cir. 1988)).
consists

of

conclusional

However,

nothing

if

“more

allegations,”

the

than

summary

non-movant’s
a

response

repetition

judgment

is

of

his

not

only

proper, but required. Morris v. Ross, 663 F.2d 1032, 1034
(11th Cir. 1981).
III. Analysis
A.

Admission-By-Default Argument

The Court finds Roca’s admission-by-default argument
(Doc. # 172 at 2-7), unpersuasive. Federal Rule of Civil
Procedure 36 provides, in part, that matters set forth in a
request for admission are deemed admitted unless, “within 30
days after service of the request, the party to whom the
request is directed serves . . . a written answer or objection
. . . . A shorter or longer time for responding may be
stipulated to under Rule 29 or be ordered by the court.”
In

Laborer’s

Pension

Fund

v.

Blackmore

Sewer

Construction, Inc., 298 F.3d 600, 605 (7th Cir. 2002), the
7  

district court set a discovery deadline of November 30. Id.
The

defendant

served

the

plaintiff

with

a

request

for

admission pursuant to Rule 36(a) on November 25. Id. The
plaintiff failed to respond in any manner and, yet, filed a
motion for summary judgment. Id. The district court found the
request for admission was untimely served and granted summary
judgment in plaintiff’s favor without considering plaintiff’s
failure to respond to the request for admission. Id.
On

appeal,

the

Seventh

Circuit

affirmed.

Id.

Specifically, the court rejected the defendant’s admissionby-default

argument

because

the

Federal

Rules

of

Civil

Procedure provide that a district court may set a discovery
deadline. Id. By serving the request for admission on such a
date that would not allow a response before the discovery
deadline lapsed, the defendant failed to comply with the
court’s order. Id. at 605-06. Thus, the district court was
free to disregard the plaintiff’s failure to respond when
ruling on the motion for summary judgment. Id. at 606.
Similarly, this Court set a discovery deadline of June
15, 2015, and ordered discovery requests be served “so that
the

Rules

allow

for

a

response

prior

to

the

discovery

deadline.” (Doc. # 49 at 1, 3). Despite approximately 6
months’ notice the discovery deadline would lapse on June 15,
8  

2015,

Roca

nevertheless

served

its

First

Request

for

Admissions on May 16, 2015. (Doc. # 172-1 at ¶¶ 4-5). Consumer
Opinion and Opinion Corp. were entitled to 33 days to respond.
Fed. R. Civ. P. 5(b)(2)(C), 6(d), 36(a)(3); U.S. Dist. Court,
Middle Dist. of Fla., ADMINISTRATIVE PROCEDURES FOR ELECTRONIC FILING
IN

CIVIL

AND

CRIMINAL CASES, II(B)(4) (Revised ed. Mar. 15, 2007)

(stating “For purposes of computation of time pursuant to the
applicable rules, electronic service is service by mail”);
Smith v. Wal-Mart Stores, Inc., No. 1:11-cv-226-MP-GRJ, 2012
WL 1155667, at *1 (N.D. Fla. Apr. 4, 2012) (recognizing that
3 day extension period under Rule 6 applies to request for
admission

served

by

mail).

Consumer

Opinion

and

Opinion

Corp.’s response would have been due on June 18, 2015, which
was past the deadline set by this Court. Thus, Roca’s First
Request for Admission was untimely. See also Jinks-Umstead v.
England, 227 F.R.D. 143, 153 (D.D.C. 2005) (finding, but for
new extension of time, requests for admission served 20 days
before the modified discovery deadline untimely).
Furthermore, as the proponent of its First Request for
Admission, the duty to comply with, or seek modification of,
this Court’s Case Management and Scheduling Order fell on
Roca. In other words, it was Roca’s responsibility to ensure
its First Request for Admission was timely served or to seek
9  

some form of relief from the discovery deadline set by this
Court. Although Roca sought an extension of time, it was only
“for the limited purposes of completing the depositions at
issue.” (Doc. # 169 at 6); see also (Doc. # 165 at ¶ 5).
Moreover,
untimely

this
service

limited
of

extension

Roca’s

First

was

sought

Request

for

after

the

Admission.

Compare (Doc. ## 143, 165), with (Doc. # 172-1 at ¶¶ 4-5).
Roca also did not move to shorten the time period for Consumer
Opinion and Opinion Corp. to serve their responses to the
First Request for Admission, or compel responses.3
District courts have broad discretion to enforce their
scheduling orders and manage their dockets. Chudasama v.
Mazda Motor Corp., 123 F.3d 1353, 1366 (11th Cir. 1997);
Chrysler Int’l Corp. v. Chemaly, 280 F.3d 1358, 1360 (11th
Cir. 2002). Accordingly, as the court in Laborers’ Pension

3

The parties were twice placed on notice that advocacy does
not include game playing. (Doc. # 162 at 3) (reminding counsel
“that [a]dvocacy does not include ‘game playing’” (quoting
Pesaplastic, C.A. v. Cincinnati Milacron Co., 799 F.2d 1510,
1522-23 (11th Cir. 1986))); (Doc. # 184 at 5) (stating “The
Court admonishes the parties and counsel that ‘game playing’
will not be tolerated”). “When a party . . . uses [Rule 36]
. . . with the wild-eyed hope that the other side will fail
to answer and therefore admit essential elements . . ., the
rule’s time-saving function ceases . . . .” Perez v. MiamiDade Cty., 297 F.3d 1255, 1268 (11th Cir. 2002). Thus, the
Court resolves the issue of timeliness by adhering to the
Federal Rules of Civil Procedure and the Case Management and
Scheduling Order.
10  

Fund did not deem untimely requests for admission admitted,
this Court will not deem Roca’s First Request for Admission
admitted by default.
Roca also asserts Consumer Opinion and Opinion Corp.
admit they authored the complained of reviews because they
pled the affirmative defense of qualified privilege. (Doc. #
172 at 13). A review of Rule 8 shows this argument to be
specious. Rule 8(d)(3) provides “A party may state as many
separate

claims

or

defenses

as

it

has,

regardless

of

consistency.” Thus, Consumer Opinion and Opinion Corp.’s
pleading of qualified privilege does not affect the pleading
of immunity under Section 230 of the CDA.
As such, the bases asserted in Roca’s Motion for Partial
Summary Judgment as to Consumer Opinion and Opinion Corp.’s
First Affirmative Defense, i.e. Section 230 immunity, (Doc.
# 172 at 12–13), are obviated. Therefore, the Court denies
Roca’s Motion for Partial Summary Judgment as to Consumer
Opinion and Opinion Corp.’s First Affirmative Defense.
B.

Immunity Under the Communications Decency Act

The Communications Decency Act (CDA) grants immunity to
providers and users of an interactive computer service. 47
U.S.C. § 230(c) (2014). Section 230(c) provides:

11  

(c)

Protection for “Good Samaritan” blocking and
screening of offensive material
(1) Treatment of publisher or speaker
No provider or user of an interactive computer
service shall be treated as the publisher or
speaker of any information provided by
another information content provider.
(2) Civil liability
No provider or user of an interactive computer
service shall be held liable on account of—
(A) any action voluntarily taken in good
faith
to
restrict
access
to
or
availability of material that the provider
or user considers to be obscene, lewd,
lascivious, filthy, excessively violent,
harassing, or otherwise objectionable,
whether
or
not
such
material
is
constitutionally protected; or
(B) any action taken to enable or make
available to information content providers
or others the technical means to restrict
access to material described in paragraph
(1).

Id.
“Interactive

computer

service”

is

defined

as

“any

information service, system, or access software provider that
provides or enables computer access by multiple users to a
computer server . . . .” Id. at § 230(f)(2). In contrast, an
“information content provider” is “any person or entity that
is responsible, in whole or in part, for the creation or

12  

development of information provided through the Internet or
any other interactive computer service.” Id. at § 230(f)(3).
An interactive computer service provider or user may claim
immunity only with respect to information provided by another
information content provider. Carafano v. Metrosplash.com,
Inc., 339 F.3d 1119, 1123 (9th Cir. 2003). But an entity can
be both a service provider or user and an information content
provider. Fair Housing Council of San Fernando Valley v.
Roommates.com, LLC, 521 F.3d 1157, 1162 (9th Cir. 2008) (en
banc). The “critical issue is whether . . . [the service
provider or user] acts as an information content provider
with respect to the information” at issue. Carafano, 339 F.3d
at 1125 (citation and quotation marks omitted).
Websites

that

allow

third

parties

to

make

posts

regarding a product or service, regardless of whether the
post is made anonymously or under a pseudonym, have been held
to be interactive computer services. Regions Bank v. Kaplan,
No. 8:12-cv-1837-T-17MAP, 2013 WL 1193831, at *18 (M.D. Fla.
Mar. 22, 2013) (stating “A ‘provider’ of an interactive
computer service includes websites that host third-party
generated content . . .”); Directory Assistants Inc. v.
Supermedia, LCC, 884 F. Supp. 2d 446, 451 (E.D. Va. 2012)
(citing Global Royalties, Ltd. v. Xcentric Ventures, LLC, 544
13  

F. Supp. 2d 929, 932 (D. Ariz. 2008); Whitney Info. Network,
Inc. v. Xcentric Ventures, LLC, No. 2:04-cv-47-FtM-34SPC,
2008

WL

450095

(M.D.

Fla.

Feb.

15,

2008))

(internal

parentheticals omitted).
Furthermore, the CDA preempts any inconsistent state or
local law. 47 U.S.C. § 230(e)(3). “The majority of ‘federal
circuits have interpreted the CDA to establish broad federal
immunity to any cause of action that would make service
providers liable for information originating with a thirdparty user of the service.’” Almeida v. Amazon.com, Inc., 456
F.3d 1316, 1321 (11th Cir. 2006) (quoting Zeran v. Am. Online,
Inc., 129 F.3d 327 (4th Cir. 1997)). The Supreme Court of
Florida has also recognized the broad preemptive effect of
the CDA. Doe v. Am. Online, Inc., 783 So. 2d 1010, 1018 (Fla.
2001)

(stating

“We

specifically

concur

that

section

230

expressly bars ‘any actions’ . . .”).
Claims

for

tortious

interference

with

a

business

relationship and defamation have been held to be preempted by
Section 230 of the CDA. See, e.g., Ben Ezra, Weinstein, and
Co., Inc. v. Am. Online Inc., 206 F.3d 980, 986 (10th Cir.
2000) (holding AOL immune from defamation claim); Directory
Assistants, 884 F. Supp. 2d at 450 (recognizing the “CDA
precludes

liability

for

defamation,
14  

[and]

tortious

interference

with

business

expectancy”);

Whitney

Info.

Network, Inc. v. Verio, Inc., No. 2:04-cv-462-FtM-29-SPC,
2006 WL 66724, at *3 (M.D. Fla. Jan. 11, 2006) (holding
tortious

interference

defamation

claims

with

business

preempted).

Section

relationship
230

also

and

provides

immunity from injunctive and declaratory relief. Ben Ezra,
Weinstein, and Co., 206 F.3d at 983-86; Medytox Solutions,
Inc. v. Investorshub.com, Inc., 152 So. 3d 727, 731 (Fla. 4th
DCA 2014).
To enjoy immunity under Section 230, the following are
required: “(1) defendant be a service provider or user of an
interactive computer service; (2) the cause of action treats
a defendant as a publisher or speaker of information; and (3)
a

different

information

content

provider

provided

the

information.” Verio, 2006 WL 66724, at *2.
i.

Service provider or user

The Court first addresses whether Consumer Opinion and
Opinion Corp. are service providers or users of an interactive
computer

service.

Roca

argues

that

Consumer

Opinion

and

Opinion Corp. are information content providers because they
(a)

tweeted

Twitter;

and

portions
(b)

of

posts

created

on

content

pissedconsumer.com
by

summarizing

via
data

submitted to pissedconsumer.com into statistical form. (Doc.
15  

## 186 at 9–14; 189 at 9–14). The Court addresses each
argument in turn.
a.

Tweeting of certain posts

Roca argues that because (I) posts on pissedconsumer.com
must be shortened in length to fit within Twitter’s 140
character limit and (II) a handle4 is added to the tweet,
Consumer Opinion and Opinion Corp. are information content
providers. (Doc. ## 186 at 13–14; 189 at 13–14).
(I)

Trimming of posts’ length

However, “[L]awsuits seeking to hold a service provider
liable

for

its

exercise

of

a

publisher’s

traditional

functions——such as deciding whether to publish, withdraw,
postpone or alter content——are barred.” Dowbenko v. Google
Inc., 582 Fed. Appx. 801, 805 (11th Cir. 2014) (quoting Zeran,
129 F.3d at 330) (alterations original). Furthermore, “A
website operator who edits user-created content——such as by
. . . trimming for length——retains his immunity . . . provided
that

the

edits

are

unrelated

to

the

illegality.”

Roommates.com, 521 F.3d at 1169; see also Zeran, 129 F.3d at

4

A “handle” is used to identify a particular user on Twitter
and is formed by placing the @ symbol next to a username. A
handle can be used to mention another user, send another user
a message, or link the tweet to another user’s profile.
Twitter, The Twitter Glossary, https://support.twitter.com
(last visited September 30, 2015).
16  

330. Section 230 also “precludes liability for exercising the
usual prerogative of publishers to choose among proffered
material . . . .” Batzel v. Smith, 333 F.3d 1018, 1031 (9th
Cir. 2003).
Additionally, reposting allegedly defamatory comments
authored by third parties does not preclude Section 230
immunity. In Doe v. Friendfinder Network, Inc., 540 F. Supp.
2d 288, 295-96 (D.N.H. 2008), the plaintiff sued a defendant
because a forged profile was created on its website. Id. at
292. The defendant also reposted a portion of the profile,
known as “teaser,” to unaffiliated websites. Id. at 291. The
plaintiff sued for defamation and the defendant asserted
Section 230 immunity. Id. at 293-94. The court reasoned
Section 230 “immunity depends on the source of the information
in the allegedly tortious statement, not on the source of the
statement itself.” Id. at 295 (emphasis original). Thus,
because a third party provided the information from which the
profile and teaser were derived, the defendant was immune
notwithstanding the reposting of alleged defamatory material.
See id. at 295-96.
Here,

as

in

Friendfinder

Network

where

a

defendant

reposted portions of alleged defamatory comments authored by
third parties, Consumer Opinion and Opinion Corp. reposted
17  

portions of posts made on pissedconsumer.com via Twitter.
Consumer Opinion and Opinion Corp. have shown through record
evidence that the posts were authored by third parties and
trimmed in length to turn them into tweets. (Doc. ## 148-2 at
¶¶ 10-14). For example, one post reads, “Roca Labs – Don’t
buy anything from Roca Lab they just sell a regular shake
they are stealing your money” and the tweet reads, “@RocaLabs
Don’t buy anything from Roca Labs they just sell a regular
shake.” (Doc. ## 114 at ¶¶ 147, 154; 114-1 at 41, 52). Another
post, authored by username “PERCEPTION IS IN THE EYES OF THE
CONSUMER !” has a title that reads “Roca Labs deceptive and
unethical.” (Doc. # 114-1 at 61). The related tweet reads
“Roca Labs deceptive and Unethical comments – Written by: >
PERCEPTION IS IN THE EYES OF THE CONSUMER ! show comment
tinyurl.com/bg8dbku.” (Id. at 46).
Trimming the posts in length to fit within Twitter’s
character limit and tweeting a “teaser” or preview of posts
do not preclude Consumer Opinion and Opinion Corp. from
asserting

Section

230

immunity,

because

the

underlying

information was provided by a third party. Dowbenko, 582 Fed.
Appx. at 805; Roommates, 521 F.3d at 1169. Further, Roca’s
arguments to the contrary (Doc. ## 186 at 12–14; 189 at 12–
14), do not convince the Court that Consumer Opinion and
18  

Opinion Corp. are information content providers. Therefore,
as in Friendfinder Network, Section 230 immunity applies.
(II) Addition of handles and links
Roca

argues

the

addition

of

a

handle,

which

reads

“@rocalabs” or “@pissedconsumer,” and the bolding of a word
preclude Section 230 immunity. (Doc. ## 186 at 13-14; 189 at
13-14). Roca further asserts linking tweets to the respective
posts on pissedconsumer.com precludes Section 230 immunity.
See (Doc. # 114 at ¶ 76).
On

these

Roommates.com,
Roommates.com

points,
521

F.3d

determined

the
at

Court

1169.

the

finds

Although

website

at

instructive
the

issue

court
to

be

in
an

information content provider, the court provided an example
of

when

a

website

would

not

be

an

information

content

provider. Id. The court stated:
A website operator who edits user-created content—
such as by correcting spelling, removing obscenity
or trimming for length—retains his immunity for any
illegality in the user-created content, provided
that the edits are unrelated to the illegality.
However, a website operator who edits in a manner
that contributes to the alleged illegality—such as
by removing the word “not” from a user’s message
reading “[Name] did not steal the artwork” in order
to transform an innocent message into a libelous one—
is directly involved in the alleged illegality and
thus not immune.

19  

Id. In other words, a service provider loses immunity when it
substantively alters third-party content or becomes directly
involved in the alleged illegality.
Here, the addition of a handle that reads “@rocalabs” or
“@pissedconsumer” and a link to the tweets is a far cry from
the example provided in Roommates.com where the statement was
altered from “[Name] did not steal the artwork” to “[Name]
did steal the artwork.” Similarly, bolding a word does not,
in this case, substantively alter the content of the tweet so
as to constitute content creation. See Dowbenko, 582 Fed.
Appx. at 805.
With respect to the addition of links to the tweets,
providing links to negative costumer-review posts does not
preclude Section 230 immunity. For example, in Directory
Assistants, several defamatory posts about the plaintiff were
placed on a consumer-review website. 884 F. Supp. 2d at 447.
The

defendant

then

forwarded

links

to

those

allegedly

defamatory comments via email to a prospective client of the
plaintiff. Id. at 447, 452. The plaintiff sued for tortious
interference with a business expectancy and the defendant
asserted Section 230 immunity. Id. at 450. The court found
forwarding links to negative posts did not constitute content

20  

creation and therefore the defendant was immune under Section
230. Id. at 452.
Similarly, here, the record evidence shows links were
added to the tweets in question. (Doc. ## 148-2 at ¶ 13; 1863 at 282:23-25). Just as in Directory Assistants, where the
defendant forwarded links to alleged defamatory comments,
Consumer Opinion and Opinion Corp. provided links to the
complained of posts. (Doc. # 148-2 at ¶ 13). Distributing a
link

via

Twitter

is

materially

indistinguishable

from

forwarding a link via email in that both methods do not
substantively alter the content of the posts. Thus, as in
Directory Assistants, Section 230 immunity applies.
b.

Data manipulation and summarization

Roca further argues that by utilizing search engine
optimization and providing statistics of the information
contained in the third parties’ posts, Consumer Opinion and
Opinion Corp. created data. (Doc. ## 186 at 6; 189 at 6-7).
These arguments are unavailing.
Search engine optimization does not vitiate immunity
under Section 230 of the CDA. In Dowbenko, the plaintiff
alleged

Google

published

a

defamatory

article

about

the

plaintiff on a website. Id. at 803. Google allegedly used
algorithms

to

manipulate

its

search

21  

results

causing

the

article to appear directly below the plaintiff’s own website
in Google searches. Id. The district court granted Google
immunity and the Dowbenko court affirmed, holding that search
engine optimization does not preclude Section 230 immunity.
Id. at 805. The court also held that a service provider’s or
user’s refusal or failure to remove defamatory comments does
not preclude Section 230 immunity. Id.
In
source

addition,

“Section

230

immunity

depends

on

the

of

the

information

in

the

allegedly

tortious

statement,

not

the

of

the

statement

itself.”

Friendfinder

Network,

source
540

F.

Supp.

2d

at

295

(emphasis

original); see also Almeida, 456 F.3d at 1321 (noting Section
230 precludes liability for information originating from
third parties). In determining whether a service provider or
user is, in fact, an information content provider, courts
have adopted a material contribution test. Jones v. Dirty
World Entm’t Recordings LLC, 755 F.3d 398, 410 (6th Cir.
2014).

Under

the

material

contribution

test,

a

service

provider or user becomes an information content provider when
it is “responsible for what makes the displayed content
allegedly unlawful.” Id.
Gentry v. eBay, Inc., 121 Cal. Rptr. 2d 703 (Cal. Ct.
App. 4th Dist. 2002), provides an apt analog. In that case,
22  

plaintiffs sued eBay for failing to provide certificates of
authenticity for goods auctioned on eBay. Id. at 707-09. The
plaintiffs further pled that eBay was not entitled to immunity
under Section 230 because eBay purportedly created content by
using a color-coded star system. Id. at 717. The star system
worked as follows: a user who received a specified number of
reviews would have a star placed next to their user name and
the star itself was color coded to indicate the amount of
positive feedback received by that user. Id. The Gentry court
found that the color-coded stars were simply a representation
of information submitted by third parties and therefore found
eBay immune under Section 230. Id. at 717-18.
As

in

Gentry,

where

a

service

provider

summarized

information submitted by third parties by way of a colorcoded

star

system,

here

data

on

pissedconsumer.com

was

“modified by Opinion [Corp.]” to present the statistics of
the data in numerical form. (Doc. ## 186-3 at 213:22-24; 1892

at

213:22-24).

Further

similar

to

Gentry,

where

the

underlying information was submitted by third parties, here
the underlying information was submitted by third parties.
(Doc. ## 148-2 at ¶¶ 10; 189-2 at 208:1-209:22). Thus,
Consumer Opinion and Opinion Corp.’s manipulation of the data

23  

so as to display it in statistical form does not preclude
Section 230 immunity.
In sum, Roca’s arguments on the issue of whether Consumer
Opinion and Opinion Corp. are information content providers
are unpersuasive. Accordingly, the Court determines that
Consumer Opinion and Opinion Corp. are service providers or
users of an interactive computer service. The Court now
addresses the remaining two elements of establishing immunity
under Section 230 of the CDA.
ii.

The causes of action treat the defendants as
a publisher or speaker of information

In addition, to claim immunity under Section 230 of the
CDA, the causes of action asserted by Roca must treat Consumer
Opinion and Opinion Corp. as the publishers or speakers of
the complained of information. Verio, 2006 WL 66724, at *2.
In its Amended Complaint, Roca brings claims for tortious
interference and defamation. (Doc. # 114 at 47-69). Roca also
seeks declaratory relief. (Id. at 69-73).
In Directory Assistants, the court addressed the very
issue of whether tortious interference and defamation are
claims preempted by Section 230 of the CDA. To be sure, the
court stated that when a “consumer review website is found to
be a service provider and not an information content provider,

24  

the CDA precludes liability for defamation [and] tortious
inference with business expectancy . . . because the owner of
the site did not contribute to the allegedly fraudulent nature
of the comments at issue.” Directory Assistants, 884 F. Supp.
2d at 450; see also Verio, 2006 WL 66724, at * 3 (holding
tortious interference with business relationship preempted).
These types of claims are preempted because they treat the
defendant as the publisher or speaker, which is proscribed by
Section 230. Ben Ezra, Weinstein, and Co., 206 F.3d at 986.
Furthermore, Section 230 provides immunity from declaratory
relief. Id. at 983-86; Medytox Solutions, 152 So. 3d at 731.
Therefore, because the causes of action brought by Roca——
namely, defamation, tortious interference, and declaratory
relief——seek

to

hold

Consumer

Opinion

and

Opinion

Corp.

liable as the publisher or speaker of the complained of
information, the second element is satisfied.
iii. A different information
provided the information

content

provider

Finally, to enjoy immunity under Section 230 of the CDA,
a different information content provider must have provided
the complained of information. Verio, 2006 WL 66724, at *2.
On this point, Roca argues Consumer Opinion and Opinion Corp.
created the complained of content because of Steps 3 and 4 of

25  

the posting process utilized by pissedconsumer.com. The Court
finds Roca’s argument unpersuasive. First, it is notable that
another court has determined pissedconsumer.com not to be an
information

content

provider.

Ascentive,

LLC

v.

Opinion

Corp., 842 F. Supp. 2d 450, 476 (E.D.N.Y. 2011).
Second,
materially

Roca’s
contributed

argument
to

the

that

pissedconsumer.com

complained

of

posts

is

unavailing. Roca argues that Consumer Opinion and Opinion
Corp.

are

information

content

providers

because

pissedconsumer.com’s posting process uses drop down menus and
radio buttons (Doc. ## 186 at 11; 189 at 11). Roca continues
by stating that regardless of whether a third party is
“pissed” or “pleased,” the post shows up as a complaint. (Doc.
## 186 at 11–12; 189 at 11-12). Roca also argues Consumer
Opinion and Opinion Corp. are information content providers
because companies can pay to have testimonials placed on
pissedconsumer.com. (Doc. ## 186 at 12; 189 at 12).
Courts, however, have held such processes do not turn a
service provider into an information content provider. For
example,

in

Xcentric

Ventures

the

complaint

brought

a

defamation claim arising from comments left on a consumercomplaint website. 2008 WL 450095, at *9. The plaintiff argued
that because the website provided categorical descriptions
26  

from which a third party could select, the website was an
information content provider. Id. The court rejected that
argument reasoning the website provided multiple descriptions
and

the

website’s

operators

did

not

participate

in

the

selection of descriptions. Id. at *10. Rather, the third
parties selected the descriptions. Id. Accordingly, the court
found that Section 230 immunity applied to the website. Id.
at *12.
As

in

Xcentric

Ventures,

where

third

parties

could

select from a range of options, posters to pissedconsumer.com
are offered a range of options in Steps 3 and 4. (Doc. ## 114
at 49-53; 117 at 49-53). Pissedconsumer.com even allows third
parties to describe the problem in their own words. (Doc. ##
114 at 50; 117 at 50). Furthermore, as in Xcentric Ventures,
the record establishes the posts on pissedconsumer.com are
authored by third parties. (Doc. 148-3 at ¶ 10).
The Court also summarily rejects Roca’s argument that
Consumer Opinion and Opinion Corp. are information content
providers because companies can pay to have testimonials
placed on pissedconsumer.com. Dowbenko, 582 Fed. Appx. at 805
(stating

“[L]awsuits

liable for . . .

seeking

to

hold

a

service

provider

deciding whether to publish . . . content

. . . are barred”); Batzel, 333 F.3d at 1031 (stating Section
27  

230 immunity “precludes liability for exercising the usual
prerogative of publishers to choose among proffered material
. . .”). Accordingly, the third element is satisfied.
Therefore, the Court grants summary judgment in favor of
Consumer Opinion as to Counts III, V, VII, and IX. Likewise,
the Court grants summary judgment in favor of Opinion Corp.
as to Counts IV, VI, VIII, and X. The Court also grants
summary judgment in favor of Consumer Opinion and Opinion
Corp. as to Count XII.
C.

FDUTPA

In Counts I and II of the Amended Complaint, Roca brings
FDUTPA claims against Consumer Opinion and Opinion Corp.,
respectively. (Doc. # 114 at 33, 40). There is a split in
authority on whether a FDUTPA claim may be brought in the
absence of a consumer relationship between a plaintiff and a
defendant. See Kertesz v. Net Transactions, Ltd., 635 F. Supp.
2d 1339, 1350 (S.D. Fla. 2009) (noting split in authority).
However, the Court need not weigh-in on this issue to resolve
the pending cross-motions for summary judgment.
To prevail on its FDUTPA claims, Roca must show (1) a
deceptive act or unfair practice; (2) causation; and (3)
actual damages. Virgilio v. Ryland Grp., Inc., 680 F.3d 1329,
1338 n.25 (11th Cir. 2012) (quoting Rollins, Inc. v. Butland,
28  

951 So. 2d 860, 869 (Fla. 2d DCA 2006)). Roca’s chosen theory
of causation is that consumers have allegedly refused to buy
Roca’s

products

because

of

the

reviews

posted

on

pissedconsumer.com, and Consumer Opinion and Opinion Corp.
would not remove those reviews. (Doc. ## 172 at 10; 186 at
19; 189 at 19). In other words, Roca seeks to impose liability
under FDUTPA because of (1) the effect of third parties’ posts
on pissedconsumer.com and (2) Consumer Opinion and Opinion
Corp.’s refusal or failure to remove those posts. Yet, that
is exactly the type of liability the CDA precludes.
As noted by the Eleventh Circuit in Dowbenko, an operator
of a website “enjoys complete immunity [under the CDA] from
any action brought against it as a result of the postings of
third party users of its website.” 582 Fed. Appx. at 805
(quoting Giordano v. Romeo, 76 So. 3d 1100, 1102 (Fla. 3d DCA
2011)). In addition, “[L]awsuits seeking to hold a service
provider liable for its exercise of a publisher’s traditional
editorial functions——such as deciding whether to publish [or]
withdraw . . . content——are barred.” Id. (quoting Zeran, 129
F.3d at 330) (first alteration original); see also Doe, 783
So. 2d at 1018. Thus, to hold Consumer Opinion and Opinion
Corp. liable for their refusal or failure to remove thirdparty content or the effect of third parties’ posts would run
29  

afoul of Section 230 of the CDA. Therefore, the Court grants
summary judgment in favor of Consumer Opinion and Opinion
Corp. as to Counts I and II, respectively.
Accordingly, it is
ORDERED, ADJUDGED, and DECREED:
(1)

Consumer Opinion Corp.’s Motion for Summary Judgment,
(Doc. # 148), is GRANTED.

(2)

Roca Lab, Inc.’s Daubert Motion (Doc. # 171) is DENIED
AS MOOT.

(3)

Roca Lab, Inc.’s Motion for Partial Summary Judgment
(Doc. # 172) is DENIED.

(4)

Opinion Corp.’s Motion for Summary Judgment (Doc. # 173)
is GRANTED.

(5)

Consumer Opinion Corp. and Opinion Corp.’s Motion in
Limine (Doc. # 190) is DENIED AS MOOT.

(6)

Roca Lab, Inc.’s Motion in Limine (Doc. # 191) is DENIED
AS MOOT.

(7)

Consumer Opinion Corp. and Opinion Corp.’s Motion to
Supplement the Record (Doc. # 207) is DENIED AS MOOT.

(8)

Consumer Opinion Corp. and Opinion Corp.’s Motion to
Stay Case in Light of FTC Prosecution of Plaintiff (Doc.
# 208) is DENIED AS MOOT.

30  

(9)

The parties’ Joint Motion to Adjourn Deadlines Related
to Final Pretrial Obligations (Doc. # 218) is DENIED AS
MOOT.

(10) The Clerk is directed to enter judgment in favor of
Consumer Opinion Corp. and Opinion Corp., and close this
case.
DONE and ORDERED in Chambers in Tampa, Florida, this
21st day of October, 2015.

Copies: All Counsel of Record

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