Chadee v. Ocwen Loan Servicing, LLC
Filing
13
ORDER granting 6 Motion to Dismiss for Failure to State a Claim. The Clerk is directed to enter judgment in favor of Defendant and then to close the case. Signed by Judge Susan C Bucklew on 3/17/2017. (JMM)
UNITED STATES DISTRICT COURT
MIDDLE DISTRICT OF FLORIDA
TAMPA DIVISION
VICTOR CHADEE,
Plaintiff,
v.
Case No.: 8:17-cv-3 T-24 TBM
OCWEN LOAN SERVICING, LLC,
Defendant.
______________________________/
ORDER
This cause comes before the Court on Defendant Ocwen Loan Servicing, LLC’s
(“Ocwen”) Motion to Dismiss. Doc. 6. Plaintiff Victor Chadee opposes the motion. Doc. 7. As
explained below, Counts I and II are dismissed for failure to allege a concrete injury, and Count
III is dismissed as abandoned. Accordingly, for the reasons that follow, Ocwen’s Motion to
Dismiss is GRANTED.
I.
Background
Chadee brings this action alleging Ocwen violated the Real Estate Settlement Procedures
Act, 12 U.S.C. § 2601 et seq. (“RESPA”), by failing to respond in a timely or adequate manner
to a written Request for Information (“RFI”). On February 11, 2016, Ocwen received the RFI
from Chadee’s counsel, Korte & Wortman, P.A. (“Korte & Wortman”). Exs. J, K, Doc. 2-1 at
144–49. The RFI states, in pertinent part:
[T]he borrower is concerned with the manner in which the loan
modification application/submission was handled and reviewed.
Additionally, the borrower believes that certain fees are being
wrongfully assessed with respect to the loan account and demands a
full accounting for all fees being charged to the account along with
an explanation for why such fees are being charged to the account.
1
Ex. J, Doc. 2-1 at 144. It goes on to demand seventeen varied items of information. Ex. J, Doc.
2-1 at 144–45.
In a letter dated March 4, 2016, Ocwen responded to the RFI by, in part, explaining that
its response was limited to the servicing of Chadee’s loan;1 providing the name, address, and
phone number of the owner of the loan;2 articulating a detailed explanation of the fees and
expenses assessed on the loan;3 relaying its internal requests for additional information
responsive to Chadee’s letter;4 and (by separate mailing) forwarding a payment history.5 Korte &
Wortman received the letter and payment history on March 10, 2016. Exs. L, M, Doc. 2-1 at
151–63.
On March 5, 2016, Ocwen sent Korte & Wortman, among other things, a copy of
Chadee’s mortgage,6 copies of invoices for broker’s price opinions,7 a copy of Chadee’s note,8
and copies of invoices for property inspections.9 Korte & Wortman received these documents on
March 9, 2016. Ex. N, Doc. 2-2 at 4.
Despite its receipt of this information and documentation, Korte & Wortman prepared a
Notice of Error (“NOE”) that stated, in part: “[T]his office previously sent a Request for
Information on behalf of the borrower regarding the loan. We are unsure as to whether you have
1
“Section 2605(e) of the Real Estate Settlement Procedures Act (RESPA) requires that Ocwen
respond to ‘qualified written requests’, as defined by that section, regarding ‘information relating to the
servicing of such loan’, 12 U.S.C. § 2605(e)(1)(A). Further, the information we provide in relation to
your request is limited only to the servicing of your account and is not required to extend to loan
origination.” Ex. L, Doc. 2-1 at 152.
2
“We are the servicer of the loan, not necessarily the owner of the loan. We are servicing the loan
for the C-BASS Mortgage Loan Asset-Backed Certificates, Series 2006-RP2, 60 Livingston Ave EMMN-WS3D, St. Paul, MN 55107 and phone: (800) 934-6802.” Ex. L, Doc. 2-1 at 153.
3
Ex. L, Doc. 2-1 at 153–54.
4
Ex. L, Doc. 2-1 at 153–54.
5
Ex. M, Doc. 2-1 at 158–63, Doc. 2-2 at 1.
6
Ex. N, Doc. 2-2 at 5–11.
7
Ex. N, Doc. 2-2 at 12–21, 26–27.
8
Ex. N, Doc. 2-2 at 22–25.
9
Ex. N, Doc. 2-2 at 115–49.
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received our client’s request.” Ex. O, Doc. 2-2 at 151. Ocwen received this NOE on May 16,
2017. 10 Ex. O, Doc. 2-2 at 152–54. Next, Korte & Wortman sent a second NOE that stated, in
part:
[T]his office previously sent a Request for Information on behalf of
the borrower regarding the loan and requesting contact information
for the current owner and/or assignee of the loan. Based on review
of our records, and in violation of 12 U.S.C. Section 2605(k)(1)(D),
you have failed to provide all relevant contact information for the
owner and/or assignee of this loan.
Ex. P, Doc. 2-2 at 156. The second NOE was mailed to Ocwen on August 8, 2016. Ex. P, Doc. 22 at 157. Then, Korte & Wortman sent a third NOE that stated, in part:
This office previously sent a Request for Information on behalf of
the borrower regarding the loan. The letter was received by the
bank/servicer on or around February 11, 2016.
In this request, we asked for:
(1) 17 items, please see the copy of the original request
attached hereto as Exhibit “A”.
Please let this letter serve as a reminder that, to date, you have failed
to respond to the following:
(1) Any of the requested documents in #1-4, 15-17.11
10
It is impossible to say when Korte & Wortman prepared this first NOE because it—like all of
Korte & Wortman’s correspondence attached to Chadee’s complaint—was both unsigned and undated.
The Court is puzzled by the fact that a firm seemingly so focused on timeliness routinely fails to date its
professional correspondence.
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Items 1–4 and 15–17 requested the following:
“l.
All correspondence from your Company, any subsidiaries or prior servicers for this Loan
following any loss mitigation applications/submissions related to this Loan which were sent to the
borrower from January 10, 2014 to present.
2.
Any and all proof of mailings for the correspondence identified in response to Request #1 above,
including but not limited to: fed ex tracking numbers, certified mail receipts, and/or a correspondence log
showing the date each such correspondence was sent.
3.
All correspondence from your Company, any subsidiaries or prior servicers for this Loan related
to borrowers’ rights to appeal denials of a loan modification which were sent to the borrower from
January 10, 2014 to present.
4.
Any and all proof of mailings for the correspondence identified in response to Request #3 above,
including but not limited to: fed ex tracking numbers, certified mail receipts, and/or a correspondence log
showing the date each such correspondence was sent.
15.
Any and all proof(s) of payment(s) for any [broker’s price opinions] charged to the account since
January 10, 2014.
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Based on review of our records, and in violation of 12 C.F.R.
Section 1024.36(d)(2)(i)(B) you have failed to timely provide a
sufficient written response to the Request.
Ex. Q, Doc. 2-2 at 159. The third NOE was mailed to Ocwen on November 17, 2016. Ex. Q,
Doc. 2-2 at 160.
Chadee sued Ocwen in the Circuit Court of the Thirteenth Judicial Circuit in and for
Hillsborough County, Florida on December 6, 2016. Doc. 1. In his three-count complaint,
Chadee alleged Ocwen violated RESPA and its implementing regulation, 12 C.F.R. § 1024 et
seq. (“Regulation X”). Specifically, in Count I, Chadee alleged Ocwen failed to acknowledge
receipt of Chadee’s RFI within the five-day time period set forth in 12 C.F.R. § 1024.36(c), in
violation of 12 U.S.C. § 2605(k); in Count II, Chadee alleged Ocwen failed to provide the
contact information for the owner of Chadee’s mortgage loan within the ten-day time period set
forth in 12 C.F.R. § 1024.36(d)(2)(i)(A), in violation of 12 U.S.C. § 2605(k); and in Count III,
Chadee alleged Ocwen failed to respond adequately to Chadee’s RFI as required by 12 C.F.R. §
1024.36(d)(2)(i)(B), in violation of 12 U.S.C. § 2605(k). Docs. 2, 7. For these alleged violations,
Chadee seeks less than $100.00 in actual damages, plus attorneys’ fees, in addition to statutory
damages pursuant to 12 U.S.C. § 2605(f) for what he alleges to be Ocwen’s “pattern of disregard
to the requirements imposed upon [it] by Federal Reserve Regulation X.” Doc. 2 at 11.
Ocwen timely removed the case to this Court on January 3, 2017, Doc. 1, and it now
moves to dismiss.
II.
Standard of Review
16.
All correspondence, not previously provided in response to Requests 1, 3, 5 or 8, from your
Company, any subsidiaries or prior servicers for this Loan which were sent to the borrower from January
10, 2014 to present. If there is no other correspondence in your possession, please state ‘None’.
17.
The identity, address and telephone number of the current owner or assignee of this Loan.”
Ex. J, Doc. 2-1 at 144–45.
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A court considering a motion to dismiss must view the complaint in the light most
favorable to the plaintiff. See Murphy v. FDIC, 208 F.3d 959, 962 (11th Cir. 2000) (citing Kirby
v. Siegelman, 195 F.3d 1285, 1289 (11th Cir. 1999)). Federal Rule of Civil Procedure 8(a)(2)
requires a complaint to contain a short and plain statement of the claim showing the pleader is
entitled to relief in order to give the defendant fair notice of what the claim is and the grounds
upon which it rests. Bell Atl. Corp. v. Twombly, 550 U.S. 544, 555 (2007) (citation omitted).
Although Rule 8 does not require a claimant to set out in detail the facts upon which he bases his
claim, “it demands more than an unadorned, the-defendant-unlawfully-harmed-me accusation.”
Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009) (citation omitted).
To survive a motion to dismiss, a complaint must allege sufficient facts, accepted as true,
to state a plausible claim for relief. Id. If those well-pleaded facts “do not permit the court to
infer more than the mere possibility of misconduct,” the complaint stops short of showing the
plaintiff is entitled to relief. Id. at 679. While a court must assume that all of the factual
allegations in the complaint are true, that assumption is inapplicable to legal conclusions, id. at
678, and a court “may dismiss a complaint on a dispositive issue of law.” Acosta v. Campbell,
309 F. App’x 315, 318 (11th Cir. 2009) (per curiam).
The standard on a Rule 12(b)(6) motion is not whether the plaintiff will ultimately prevail
on his or her theories, but whether the allegations are sufficient to allow the plaintiff to conduct
discovery in an attempt to prove the allegations. See Jackam v. Hosp. Corp. of Am. Mideast, Ltd.,
800 F.2d 1577, 1579 (11th Cir. 1986). The door to discovery will not open for a plaintiff “armed
with nothing more than conclusions,” Iqbal, 556 U.S. at 678–79, and dismissal is proper when
“no construction of the factual allegations will support the cause of action.” Marshall Co. Bd. of
Educ. v. Marshall Co. Gas Dist., 992 F.2d 1171, 1174 (11th Cir. 1993). Furthermore, “courts
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may infer from the factual allegations in the complaint ‘obvious alternative explanation[s],’
which suggest lawful conduct rather than the unlawful conduct the plaintiff would ask the court
to infer.” Am. Dental Ass’n v. Cigna Corp., 605 F.3d 1283, 1290 (11th Cir. 2010) (quoting Iqbal,
556 U.S. at 682) (alteration in original).
III.
Discussion
Ocwen argues dismissal is appropriate because Chadee has failed to allege actual
damages. It specifically contends that it was obliged to respond only to those requests for
information that related to the servicing of Chadee’s loan, and Chadee had received all of the
information he requested that was related to loan servicing well before Korte & Wortman mailed
even the first NOE. Consequently, Ocwen asserts, Chadee seeks redress for a violation of a
statutory procedural requirement—essentially, timeliness—which, under recent Supreme Court
case law, may not result in concrete harm. Ocwen also argues that Chadee’s alleged injury is not
fairly traceable to Ocwen’s conduct because Chadee incurred his alleged damages—less than
$100.00 in postage plus attorneys’ fees related to the preparation and sending of the three
NOEs—well after Ocwen had provided the requested information, and therefore, he did so on his
own initiative.
Chadee responds that he does have a concrete, though intangible, injury under RESPA
because Ocwen’s untimely and inadequate response to the RFI constituted a statutory violation
that deprived Chadee of needed information. Relying on the policy considerations underpinning
RESPA, Chadee argues “damages borne of having to file a subsequent NOE is sufficient to
articulate a damages pleading.” Doc. 7 at 5. Chadee does not address Ocwen’s argument
regarding the adequacy of Ocwen’s response (i.e., its obligation to respond only to those requests
for information that related to the servicing of Chadee’s loan), nor does he confront Ocwen’s
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assertions regarding the timing of the NOEs (i.e., that Chadee incurred all of his alleged damages
after Korte & Wortman had already received the information requested in the RFI that related to
loan servicing).
A.
Count III: Adequacy
In Count III, Chadee alleges Ocwen’s response to his RFI was inadequate. An RFI must
request information “related to the servicing of a loan” to trigger the mortgage loan servicer’s
obligations under RESPA. See Hudgins v. Seterus, Inc., 192 F. Supp. 3d 1343, 1348–49 (S.D.
Fla. 2016). Under RESPA,
The term “servicing” means receiving any scheduled periodic
payments from a borrower pursuant to the terms of any loan . . . and
making the payments of principal and interest and such other
payments with respect to the amounts received from the borrower as
may be required pursuant to the terms of the loan.
12 U.S.C. § 2605(i)(3). “Information related to loan servicing includes information about the
receipt of periodic payments or the amounts of such payments.” Hudgins, 192 F. Supp. 3d at
1349 (citation and internal quotation marks omitted). Inquiries related to loan creation or
modification do not qualify as requests related to the servicing of a loan. Sirote v. BBVA
Compass Bank, 857 F. Supp. 2d 1213, 1221–22 (N.D. Ala. 2010), aff’d, 462 F. App’x 888 (11th
Cir. 2012).
Ocwen maintains its substantive response to Chadee’s RFI was sufficient. In support,
Ocwen refers to the numerous documents attached to Chadee’s complaint and argues it was
required to respond only to those of Chadee’s inquires that related to loan servicing. Ocwen
acknowledges Korte & Wortman’s contention in the third NOE that Ocwen had failed to respond
to the requests for information and documents in items 1–4 and 15–17,12 but it maintains it was
12
Supra n.11.
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not required to respond to items 1–4 and 15–16 because those requests did not relate to the
servicing of Chadee’s loan. Instead, it argues, those requests for information related to loan
modification. Doc. 6 at 10–11. Furthermore, with respect to item 17, Ocwen provided
information regarding the current owner of Chadee’s loan in its March 4, 2016 response to the
RFI.
Chadee has failed entirely to respond to this argument for dismissal or, indeed, to explain
how the response was in any way inadequate. Although Chadee has made conclusory allegations
that Ocwen’s response was inadequate, the exhibits attached to Chadee’s complaint suggest the
opposite. And when allegations in a pleading conflict with the exhibits attached, the exhibits
control. Crenshaw v. Lister, 556 F.3d 1283, 1292 (11th Cir. 2009) (per curiam) (citations
omitted). The Court construes Chadee’s failure to present a contrary argument as his
abandonment of his claim of inadequacy. Accordingly, the Court grants Ocwen’s motion to
dismiss as to Count III.
B.
Counts I and II: Timeliness
In Counts I and II, Chadee alleges Ocwen did not respond to the RFI in a timely manner,
as required by Regulation X. Specifically, Chadee alleges Ocwen violated Regulation X—and,
by extension, RESPA—by failing to acknowledge his RFI within five days (Count I) and by
failing to provide contact information for the owner of Chadee’s mortgage loan within ten days
(Count II). But the documents attached to Chadee’s complaint establish that Ocwen did
acknowledge the RFI and provide contact information for the owner of Chadee’s mortgage loan,
albeit not within the time frames prescribed by Regulation X. Consequently, Counts I and II can
be reduced to claims that Ocwen provided adequate acknowledgement and notice in an untimely
manner.
8
Ocwen argues dismissal of Counts I and II is appropriate because the late receipt of this
information did not cause Chadee any actual damages. Instead, Chadee’s claimed damages were
incurred when Korte & Wortman dispatched the NOEs. But the NOEs were sent well after Korte
& Wortman had already received the requested information.
Regulation X imposes three deadlines on loan servicers that are relevant to this case.
Upon receipt of a borrower’s request for information, a loan servicer must (1) within five
business days, acknowledge receipt of that request, 12 C.F.R. § 1024.36(c); (2) within ten
business days, provide the borrower with the identity, address, and other relevant contact
information for the owner or assignee of the mortgage loan, 12 C.F.R. § 1024.36(d); and (3)
within thirty business days, conduct a reasonable search for the requested information, providing
the borrower with a written notification stating the servicer has determined that the requested
information is unavailable to the servicer, providing the basis for the servicer’s determination,
and providing contact information for further assistance, 12 C.F.R. § 1024.36(d). Aggrieved
borrowers may seek actual damages “as a result of” the loan servicer’s failure, and “any
additional damages . . . in the case of a pattern or practice of noncompliance.” 12 U.S.C. §
2605(f)(1).
Chadee has not stated any factual basis for actual damages incurred “as a result of”
Ocwen’s conduct. Chadee argues “damages borne of having to file a subsequent NOE is
sufficient to articulate a damages pleading.” Doc. 7 at 5 (emphasis added). But he has not
established there was ever a need to file the NOEs here. The only actual damages Chadee claims
are related to the drafting and mailing of his various NOEs, all of which were prepared and
dispatched months after Korte & Wortman had already received Ocwen’s substantive response to
the RFI. Because Korte & Wortman had already received all of the information Chadee
9
requested related to servicing before the NOEs were mailed, there was no need to mail the
NOEs—certainly no need that arose “as a result of” Ocwen’s conduct.
Consequently, drawing all inferences in favor of Chadee, it is evident that the expenses
incurred in preparing and sending the NOEs were not causally linked to Ocwen’s conduct. See
Pimental v. Ocwen Loan Servicing, LLC, 2016 WL 6678523, at *3 (S.D. Fla. Nov. 8, 2016); see
also Meeks v. Ocwen Loan Servicing, LLC, __ F. App’x __, 2017 WL 782285, at *2 n.3 (11th
Cir. 2017) (per curiam) (affirming in the alternative because the plaintiff “did not suffer any
compensable damages from [the loan servicer’s] alleged violation” and stating: “[W]e agree with
the district court that [the plaintiff’s] counsel’s NOE appeared to ‘falsely question[] the
servicer’s receipt in order to create a claim for damages.’”)
This conclusion is bolstered by the Supreme Court’s reasoning in Spokeo, Inc. v. Robins,
__ U.S. __, 136 S. Ct. 1540 (2016) as revised (May 24, 2016). In Spokeo, the Supreme Court
addressed the injury-in-fact requirement of Article III standing as it applies to the vindication of
statutory rights. The Court explained:
Congress’ role in identifying and elevating intangible harms does
not mean that a plaintiff automatically satisfies the injury-in-fact
requirement whenever a statute grants a person a statutory right and
purports to authorize that person to sue to vindicate that right.
Article III standing requires a concrete injury even in the context of
a statutory violation. For that reason, [the plaintiff] could not, for
example, allege a bare procedural violation, divorced from any
concrete harm, and satisfy the injury-in-fact requirement of Article
III.
Id. at 1549; see also Nicklaw v. Citimortgage, Inc., 839 F.3d 998, 1003 (11th Cir. 2016) (“[T]he
requirement of concreteness under Article III is not satisfied every time a statute creates a legal
obligation and grants a private right of action for its violation. A plaintiff must suffer some harm
or risk of harm from the statutory violation to invoke the jurisdiction of a federal court.”) (citing
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Spokeo, 136 S. Ct. at 1550). Applying that analysis to this case, the Court concludes that Chadee
has failed to allege a concrete injury to establish Article III standing and that Counts I and II
should be dismissed.13
IV.
Conclusion
Given the foregoing, the Court finds Chadee’s allegations of inadequacy are belied by the
documents attached to his complaint, and it concludes that his allegations of a bare procedural
violation of untimeliness are insufficient to establish a concrete injury—and, by extension,
Article III standing. Accordingly, it is ORDERED AND ADJUDGED that Ocwen’s Motion to
Dismiss (Doc. 6) is GRANTED. The Clerk is directed to enter judgment in favor of Ocwen and
then to close the case.
DONE AND ORDERED at Tampa, Florida, this 17th day of March, 2017.
Copies to:
Counsel of Record
13
The Eleventh Circuit recently postulated that, under 12 U.S.C. § 2605(f)(1)(B), “a plaintiff
cannot recover [‘additional’] pattern-or-practice damages in the absence of actual damages.” Renfroe v.
Nationstar Mortg., LLC, 822 F.3d 1241, 1247 n.4 (11th Cir. 2016). Chadee has not suffered a concrete
injury in fact. So, based on the dicta from Renfroe—in addition to the analysis set forth in Spokeo—
Chadee cannot assert a claim for statutory damages here.
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