Williamson v. Travelport, LP et al

Filing 24

OPINION AND ORDER granting Defendant's Motion to Dismiss Plaintiff's Amended Complaint 19 , denying as moot Plaintiff's Request for Oral Argument on her Response in Opposition to Defendants' Motion to Dismiss Plaintiff's Amended Complaint 21 and dismissing this action. Signed by Judge William S. Duffey, Jr on 1/10/18. (ddm)

IN THE UNITED STATES DISTRICT COURT
FOR THE NORTHERN DISTRICT OF GEORGIA
ATLANTA DIVISION
ANGELA HENDERSON
WILLIAMSON, on behalf of herself
and all others similarly situated
Plaintiff,
v.

1:17-cv-406-WSD

TRAVELPORT, LP & GALILEO &
WORLDSPAN U.S. LEGACY
PENSION PLAN,
Defendants.

OPINION AND ORDER
This matter is before the Court on Defendant Travelport, LP, and Galileo &
Worldspan U.S. Legacy Program Plan’s (collectively, “Defendants”) Motion to
Dismiss Plaintiff’s Amended Complaint [19] (“Motion to Dismiss”). Also before
the Court is Plaintiff’s Request for Oral Argument on her Response in Opposition
to Defendants’ Motion to Dismiss Plaintiff’s Amended Complaint [21] (“Motion
for Oral Argument”).

I.

BACKGROUND
A.

Facts

This action arises from Defendants’ alleged violations of the Employee
Retirement Income Security Act (“ERISA”), 29 U.S.C. §§ 1001, et seq. Plaintiff
asserts, on behalf of herself and others similarly situated to her, that Travelport, LP
(“Travelport”) wrongfully denied her pension benefits under the Galileo &
Worldspan U.S. Legacy Plan based on miscalculations. She asserts, on behalf of
herself only, that Defendants failed to produce certain documents supporting the
calculation of her benefits.1
1.

The Parties and the Plan

On or about September 4, 1968, Plaintiff began working as a stewardess for
United Airlines, Inc. (“UAL”). (Amended Complaint [16] (“Am. Comp.”) ¶ 12).
During her time at UAL, she also worked as a ticket reservation agent and
technical support agent. (Id.). Plaintiff was continuously employed with UAL
until approximately June 30, 1988, when “certain UAL employees, Plaintiff among
them, were transferred to . . . Covia [Corporation (“Covia”)].” (Id. ¶ 13). Plaintiff
1

Travelport, LP, as discussed further below, is the result of various mergers
and ownership changes. While it is not entirely clear, it appears that United Air
Lines, Inc. transitioned some of its business to Covia Corporation, then to Apollo
Travel Services Partners, then to Galileo International, LLC, and finally to
Travelport, LP. ([16] at ¶¶ 13-16; see also [19.1] at 9-10, n.1; [4.1] at 8-9).
2

worked for Covia until approximately December 31, 1992. (Id.). “On or about
January 1, 1993, Plaintiff’s employment was transferred to Apollo Travel Services
Partners [(“Apollo”)], which upon information and belief was a successor by
mergers and name changes to Covia.” (Id. ¶ 15). Plaintiff’s last day of
employment with Apollo was May 6, 1997. (Id. ¶ 21).
Plaintiff alleges that she was a pension plan participant during the entirety of
her employment with UAL, Covia, and Apollo—approximately twenty-eight (28)
years. (Id. ¶ 21). Plaintiff first participated in the UAL Non-Union Ground
Employees’ Retirement Plan. (Id. ¶ 12; see also [4.2]). Plaintiff then participated
in the Covia Pension Plan. (Id. ¶ 14; see also [4.3]). Plaintiff finally participated
in the Galileo International Employees Pension Plan. (Id. ¶ 15; see also [4.4]).
Plaintiff states that the Galileo International Employees Pension Plan was later
amended and restated as the Galileo & Worldspan U.S. Legacy Pension Plan [4.1]
(the “Plan”), which Plaintiff asserts is now the “operative plan” governing her
pension benefits. (Id. ¶ 16, 20; see also [4.1] at 9).
The Plan is an employee pension plan sponsored and administered by
Travelport within the meaning of ERISA, 29. U.S.C. § 1002(2)(A). (Galileo &
Worldspan U.S. Legacy Pension Plan Summary Plan Description [4.6] (“Summary
Plan Description”) at 32). It applies to any employee terminating employment “on

3

or after January 1, 1997,” which includes Plaintiff. ([4.1] at 9). The Plan is funded
by Travelport contributions, which are determined by the Plan’s actuary. (Id.).
Plan participants are not themselves permitted to make contributions. (Id.).
The Plan is a “non-integrated defined benefit pension plan,” and the terms
and details for determining benefits are outlined in the Plan. ([4.1] at 8). The Plan
states that “Normal Retirement Benefits” are calculated using the following
formula: “1.6% of your monthly Final Average Compensation multiplied by
Months of Benefit Service divided by 12.” ([4.1] at 29). “Final Average
Compensation” is defined as:
[T]he highest monthly average of a Participant’s Compensation
attributable to the sixty (60) consecutive Months of Service occurring
during the last one-hundred twenty (120) Months of Service of
employment with the Employer; provided, however, that if a
Participant has fewer than sixty (60) Months of Service with the
Employer, such Participant’s Final Average Compensation shall be
determined by dividing the total Compensation for all Months of
Service during his period of employment by the number of such
Months of Service. With respect to a Participant who becomes
Disabled, Final Average Compensation shall be determined as of his
date of Disability.
([4.1] at 16). The Plan includes in its “Benefit Service” definition the following:
“(b) Prior Plan Participant. A Participant who was in [a] Prior Plan2 shall be
credited with months of Benefit Service equal to the number of Months of Service
2

In this case, Plaintiff participated in Prior Plans and this definition credits
her for her prior participation.
4

for benefit accrual purposes that were standing to his credit under the Prior Plan as
of December 31, 1992.” ([4.1] at 12).
The Summary Plan Description provides that, when a Plan participant
decides to retire and receive payments, he or she may contact the Travelport
Retirement Benefits Center (“TRBC”) to start the plan benefit process. ([4.6] at
20). The Employee Benefits Committee (the “Committee”) is responsible for the
day-to-day operations of the Plan. (Id. at 32). The Plan states that the Committee
“shall have the discretionary authority to determine eligibility for Plan benefits and
to construe and interpret the terms of the Plan, including the making of factual
determinations, and the decision thereon of the Committee shall be final and
conclusive and binding upon all persons to the extent permitted by law.” ([4.1] at
62). If a Plan participant disagrees with a determination regarding his or her
benefits or other rights under the Plan, the Plan provides that he or she may file a
claim following the procedures outlined in the Plan. ([4.1] at 65).
2.

Plaintiff’s Request for Documents Substantiating Her Pension
Benefits

Plaintiff alleges that, in anticipation of her December 1, 2011, “normal”
retirement date, she contacted Travelport about the process for making a claim for

5

pension benefits under the Plan.3 ([16] ¶ 25). Plaintiff alleges that, starting in
mid-2011, she spoke with several individuals concerning how to apply for her
pension benefits under the Plan. ([16] ¶ 26). She asserts that she spoke, or
otherwise corresponded with, Russell Ferrante (“Ferrante”) of Travelport, Don
Johnson (“Johnson”) of TRBC, Jennifer Lansing McGrath (“McGrath”) of TRBC,
and Douglas Neu (“Neu”), Travelport’s in-house lawyer. ([16] ¶ 18, 26). Plaintiff
acknowledges she was provided with a number of documents regarding the Plan,
but claims she was not provided with any “documents or backup regarding the
underlying figures used to calculate . . . the Final Average Compensation” that
applied to her. (Id. ¶¶ 33-34).
Plaintiff also alleges she requested, orally and in writing, documents
supporting the benefits that she would receive. She asserts that she received the
following responses to her document requests, on the dates indicated:
 February 9, 2012: Ferrante provided to Plaintiff her Early Retirement
Letter supplied to Plaintiff on October 15, 1999, but without the
“Administrative Worksheet” that was initially attached in 1999. ([16]
¶ 29).
3

Plaintiff comments she inquired about making a claim for pension benefits
in October 1999, when she was considering early retirement, and was supplied on
October 15, 1999, with an Early Retirement Letter (the “October 15th Letter”) and
an “Administrative Worksheet” regarding the benefits that she was entitled to
receive if she retired early and what she would receive if she retired at her
“normal” retirement age. ([16] ¶¶ 22-23).
6

 February 10, 2012: Plaintiff orally requested “the plan documents
containing the formulas referred to in the October [15th] [] Letter,
historical documents relating to the plan and any changes made to the
plans or formulas over the years, documents relating to the corporate
history and documents relating to the calculation of the amount of the
benefits, and Plaintiff’s attendance records during her employment.”
([16] ¶ 31).
 February 17, 2012: Neu provided Plaintiff with the current Legacy
Plan, the then-current Summary Plan Description, and a 1994 draft of
the Summary Plan Description for the 1993 predecessor Galileo
International plan. He also provided in narrative form some
additional information. ([16] ¶ 34).
 April 12, 2012: Plaintiff’s counsel orally requested, without specifics,
documents demonstrating that the calculation of monthly pension
benefits was correct. ([16] ¶ 35).
 April 18, 2012: Neu provided Plaintiff with another copy of the
October 15th Letter, “this time with the Administrative Worksheet
and the benefit calculation contained therein (the computational
formula in which was [sic] supposed to be drawn from the Legacy
Plan, Section 6.02 and related Definitions.” ([16] ¶ 36).
 August 21, 2012: Plaintiff sent Travelport an email stating, “By five
o’clock p.m. on Tuesday, August 28th, you will physically deliver to
me, in hard copy (no emails with attachments or the like) ALL of the
materials that I have previously requested. Those will include every
document, plus sworn statements from witnesses with personal
knowledge explaining or supplying facts as to which testimony would
be necessary, which you would present in court to prove conclusively
the amount of Mrs. Williamson’s pension.” ([4.13] at 3; see also [16]
¶ 145).
 August 27, 2012: Neu responded with a computer printout containing
“some additional ‘Pensionable Earnings History,” “some computer
7

numbers concerning ‘Total Benefit Service,’” and “a copy of a
November 15, 1990, letter to Plaintiff from UAL, allegedly regarding
the amount of pension benefits she had accrued while a UAL
employee.” Neu stated: “Travelport has complied fully with ERISA’s
requirements for the provision of documentation to a participant, and,
in fact, has gone beyond the law’s requirements in order to assist
Plaintiff.” ([4.14] at 2; see also [16] ¶ 42).
 August 27, 2012: TRBC sent Plaintiff a Pension Modeling Statement.
([16] ¶ 46).
 October 9, 2012: Plaintiff’s counsel sent, by email, a request seeking
the computational formula used to arrive at each annual earnings
figure for the years 1987 to 1996, with underlying computations for
each year, and copies of original documents. ([4.16]; see also [16] ¶
145).
 October 22, 2012: Neu responded by letter stating: “We are not going
to turn over any additional documents. . . . We are confident we have
met and exceeded the requirements of the law to provide [Plaintiff]
with documentation to explain the calculation of her pension benefit.”
([4.17]; see also [16] ¶ 48).
 January 23, 2014: Plaintiff submitted an “extensive written letter”
directly to TRBC making what appears to be the same request made in
her October 9, 2012, letter. ([4.18] see also [16] ¶ 50).
 March 3, 2014: TRBC responded to Plaintiff’s January 23, 2014,
request reiterating that it was not obligated to provide Plaintiff’s
earnings history. The letter states: “Travelport has provided you with
all the required data elements needed to understand the Plan’s
calculation of your accrued month benefit calculation and has fully
complied with ERISA’s requirements for the provision of documents
to a participant.” ([4.19] at 2).

8

 May 20, 2014: Plaintiff’s counsel submitted a written request, with
accompanying documentation, to commence receipt of the undisputed
amount of Plaintiff’s monthly pension payments. ([4.20])
 July 9, 2014: Plaintiff’s counsel wrote Travelport: “I now find it
necessary to investigate and demand backup for the other calculation
contained in the spurious worksheet—my Months and Years of
Benefit Service.” ([4.22] at 3).4
Plaintiff claims that, upon providing TRBC with her W-2 Forms “going
back decades,” TRBC “tacitly admitted” in a letter to Plaintiff dated June 2, 2014,
that it used an incorrect earnings amounts in computing her Final Average
Compensation. ([16] ¶ 52-54; see also [4.21]). TRBC updated Plaintiff’s earnings
accordingly—adjusting the amount from $77,973.57 to $82,111. (Id. ¶ 52-54; see
also [4.21]). Plaintiff contends that despite TRBC’s “updating” her earnings,
TRBC’s “new” calculation improperly calculated her “Months of Benefit Service,”
“Pre Age 25,” and “Months of Service.” (Id. ¶¶ 56-87).
Plaintiff alleges she filed, in May 2015, a claim to receive the undisputed
amount of her pension benefits with the understanding that her pension payment
would be without prejudice to her continuing to dispute the accuracy of the
4

Approximately one year later, on March 4, 2015, Travelport provided
Plaintiff, allegedly for the first time, with one of the Covia pension plans, the UAL
Plan, the 1993 and 1997 Galileo International plans, the 1993 Galileo International
Plan Summary Plan Description, and an additional copy of the Plan. Plaintiff
states that “[f]or reasons that were not clear,” Plaintiff did not actually receive
those documents until July 13, 2015.” ([16] at ¶ 93).
9

“Months of Benefit Service,” “Pre Age 25,” and “Months of Service” amounts.
(Id. ¶¶ 94-95).
In mid-June 2015, Plaintiff allegedly began receiving her undisputed
monthly pension benefits. (Id. ¶ 96). On August 8, 2015, Plaintiff submitted a
Claim Letter for the additional, disputed monthly pension benefits. Plaintiff
argued in the Claim Letter that she was entitled to $629.53 per month—
approximately $144.18 more than the Plan’s $485.35 per month calculation.
(Id. ¶ 97; see also [4.33] at 2).
On December 7, 2015, Travelport, through its Employee Benefits
Committee (the “Committee”), denied Plaintiff’s claim for additional pension
benefits. (Id. ¶ 99). Travelport determined that: (1) Plaintiff was not entitled to
service credit for Plaintiff’s first year of service (while she was age 21);
(2) Plaintiff was not entitled to an additional 12 months in the Months of Benefit
Service calculation; and (3) Plaintiff’s pension benefit was required to be offset by
an annuity purchased by UAL to cover benefits accrued as of July 1, 1985. ([4.33]
at 5-7). Plaintiff appealed the decision. (Id. ¶ 101). On August 2, 2016, the
Committee denied the appeal. (Id. ¶ 104; see also [4.38]).
B.

Procedural History

On February 1, 2017, Plaintiff filed her Complaint, and on May 9, 2017,

10

Plaintiff filed her First Amended Complaint [16] (“Am. Compl.”). In this action,
Plaintiff seeks, on behalf of herself, and all others similarly situated: (1) a
declaratory judgment pursuant to 29 U.S.C. § 1132(a)(1)(B) finding that their
pension benefits were wrongfully calculated (Counts I and VI); (2) damages
pursuant to 29 U.S.C. § 1132(a)(1)(B) in the amount of those pension benefits
allegedly wrongly withheld based on alleged improper calculations (Counts II and
VII); (3) a finding that Defendants breached their fiduciary duties under ERISA
(Counts IV and VIII); and (4) attorney’s fees plus prejudgment interest pursuant to
29 U.S.C. § 1132(g). Plaintiff also seeks, pursuant to 29 U.S.C. § 1132(c), on her
behalf only, penalties for Defendants’ alleged failure to provide her with
documents required to be provided to Plan participants.
On June 8, 2017, Defendants filed their Motion to Dismiss. Defendants seek
dismissal of the Amended Complaint on the grounds that (1) it is an improper
shotgun pleading in violation of Rule 8(a) and Rule 10(b) of the Federal Rules of
Civil Procedure; (2) Plaintiff lacks any plausible document disclosure penalty
claim because she timely received all documents to which she was entitled under
ERISA; (3) Plaintiff failed to plead a plausible benefits claim under
Section 502(a)(1)(B) of ERISA, and she may not bring suit under Section
502(a)(3) because her benefits claim under Section 502(a)(1)(B), if successful,

11

provides her with complete relief; and (4) Plaintiff’s breach of fiduciary duty claim
is barred by the statute of limitations and statute of repose, and, in any event, the
duty she alleges is not imposed by statute. ([19.1]).5
II.

DISCUSSION
A.

Legal Standard

On a motion to dismiss pursuant to Rule 12(b)(6) of the Federal Rules of
Civil Procedure, the Court must “assume that the factual allegations in the
complaint are true and give the plaintiff[] the benefit of reasonable factual
inferences.” Wooten v. Quicken Loans, Inc., 626 F.3d 1187, 1196 (11th Cir.
2010). “‘[U]nwarranted deductions of fact’ are not admitted as true.” Aldana v.
Del Monte Fresh Produce, N.A., 416 F.3d 1242, 1248 (11th Cir. 2005) (quoting
S. Fla. Water Mgmt. Dist. v. Montalvo, 84 F.3d 402, 408 n.10 (11th Cir. 1996)).
The Court also is not required to accept conclusory allegations and legal
conclusions as true. See Am. Dental Ass’n v. Cigna Corp., 605 F.3d 1283, 1290
(11th Cir. 2010) (construing Ashcroft v. Iqbal, 556 U.S. 662 (2009); Bell Atl.
Corp. v. Twombly, 550 U.S. 544 (2007)).
“To survive a motion to dismiss, a complaint must contain sufficient factual

5

On June 22, 2017, Plaintiff filed her Motion for Oral Argument, requesting,
pursuant to Local Rule 7.1E, N.D.Ga., an oral argument to further assist the Court
in determining whether to grant or deny Defendants’ Motion to Dismiss.
12

matter, accepted as true, to ‘state a claim to relief that is plausible on its face.’”
Iqbal, 556 U.S. at 678 (quoting Twombly, 550 U.S. at 570). Mere “labels and
conclusions” are insufficient. Twombly, 550 U.S. at 555. “A claim has facial
plausibility when the plaintiff pleads factual content that allows the court to draw
the reasonable inference that the defendant is liable for the misconduct alleged.”
Iqbal, 556 U.S. at 678 (citing Twombly, 550 U.S. at 556). This requires more than
the “mere possibility of misconduct.” Am. Dental, 605 F.3d at 1290 (quoting
Iqbal, 556 U.S. at 679). The well-pled allegations must “nudge[] their claims
across the line from conceivable to plausible.” Id. at 1289 (quoting Twombly, 550
U.S. at 570).
B.

Analysis
1.

Document Disclosure Penalty Claim

Plaintiff alleges that Defendants failed to provide her with documents she
claims were Plan documents required to be provided under ERISA.
([16] ¶¶ 142-51). Section 1024 of ERISA states that “[t]he administrator shall,
upon written request of any participant or beneficiary, furnish a copy of the latest
updated summary plan description, and the latest annual report, and terminal
report, the bargaining agreement, trust agreement, contract, or other instruments
under which the plan is established or operated.” 29 U.S.C. § 1024(b)(4). Section

13

1132(c) provides the enforcement mechanism for this document requirement:
Any administrator . . . who fails or refuses to comply with a request
for any information which such administrator is required by this
subchapter to furnish to a participant or beneficiary (unless such
failure or refusal results from matters reasonably beyond the control
of the administrator) by mailing the material requested to the last
known address of the requesting participant or beneficiary within 30
days after such request may in the court's discretion be personally
liable to such participant or beneficiary in the amount of up to $100 a
day from the date of such failure or refusal, and the court may in its
discretion order such other relief as it deems proper.
29 U.S.C. § 1132(c).
Defendants assert that they promptly complied with Plaintiff’s requests for
Plan documents under ERISA—even though Plaintiff failed to meet the
requirement to submit written requests for them. ([19.1] at 11-15). The Amended
Complaint and exhibits show that when Plaintiff made her first request for
documents,6 Defendants, on February 17, 2012, provided Plaintiff with the current
Plan, the then-current Summary Plan Description, a 1994 draft of the Summary
Plan Description for the 1993 predecessor Galileo International plan, and a
narrative with additional information. ([16] ¶ 34). Upon a further oral request,
Defendants, within six days of the request, provided to Plaintiff, the
“Administrative Worksheet and the benefit calculation contained therein (the
6

This request apparently was made verbally during a telephone conference.
([16] ¶ 32).
14

computational formula in which was [sic] supposed to be drawn from the Legacy
Plan.” ([16 ¶ 36).
Over the course of the next two years, Plaintiff made four written requests
for historical earnings statements, original documents, and underlying
computations for each annual earnings figure for the years 1987 to 1996. Plaintiff,
on one occasion, even made the following demand:
By five o’clock p.m. on Tuesday, August 28th, you will physically
deliver to me, in hard copy (no emails with attachments or the like)
ALL of the materials that I have previously requested. Those will
include every document, plus sworn statements from witnesses with
personal knowledge explaining or supplying facts as to which
testimony would be necessary, which you would present in court to
prove conclusively the amount of Mrs. Williamson’s pension.
([4.13] at 3; see also [16] ¶ 145). Defendants, to accommodate these demands,
provided the requested additional back-up documentation always noting for
Plaintiff they had fully complied with the requirements under ERISA to provide
certain Plan documents and were providing the additional information to respond
Plaintiff’s demands. ([4.14]; [4.17]; [4.19]; [16] ¶¶ 42, 46, 48). For example, six
days after Plaintiff’s first written request, Defendants provided a computer printout
containing “some additional ‘Pensionable Earnings History,” “some computer
numbers concerning ‘Total Benefit Service,’” and “a copy of a November 15,

15

1990, letter to Plaintiff from UAL, allegedly regarding the amount of pension
benefits she had accrued while a UAL employee.” ([4.14] at 2; see also [16] ¶ 42).
ERISA requires a pension plan administrator to provide certain specified
documents to its plan participants. ERISA does not require a plan administrator to
provide each and every original document from a plan participant’s employment
history that are demanded by a participant to be provided. See, e.g., Ferree v. Life
Ins. Co. of N. Am., No. 1:05-CV-2266-WSD, 2006 WL 2025012, at *3-4 (N.D.
Ga. July 17, 2006) (rejecting the plaintiff’s claim for document penalties based on
request for “[d]ocuments demonstrating compliance with the administrative
process or safeguards[,]” “[r]eports of consultants and reviewers[,]” and
“[d]ocuments that constitute a statement of policy or guidance with respect to the
plan.”). Section 1132(c), by its plain language, imposes a sanction for an
administrator’s failure or refusal to provide information “which [the] administrator
is required by this subchapter to furnish to a participant or beneficiary.”
29 U.S.C. § 1132(c). The Section’s phrase “by this subchapter” (i.e., ERISA)
applies only to an administrator’s failure or refusal to provide the documents
identified in Section 1024, namely “the latest updated summary plan description,
and the latest annual report, any terminal report, the bargaining agreement, trust
agreement, contract, or other instruments under which the plan is established or

16

operated.” See 29 U.S.C. § 1024(b)(4). Section 1024 did not require Defendants
to provide the historical, original documents underlying a pension benefit
calculation that Plaintiff demanded be provided.
Plaintiff argues this Court should look to decisions from other courts to
require Defendants to produce documents other than those identified in Section
1024 if the documents are relied on to determine a plan participant’s current rights
under a plan. See, e.g. Hartman v. Dana Holding Corp, 978 F. Supp. 2d 957, 968
(N.D. Ind. 2013) (“The Seventh Circuit has nonetheless recognized that a plan
participant would be entitled to outdated plan documents where a claims
administrator expressly relied on such documents because, under those
circumstances, the participant would need to have access to [the outdated
documents] in order to understand what the claims administrator [was] doing and
to effectively assert his rights under the plan.”) (internal quotation marks omitted).
Hartman, unsurprisingly, focuses on the requirement under ERISA to provide Plan
documents. Plaintiff does not cite any controlling law in the Eleventh Circuit that
the documents she demanded were required to be produced to Plaintiff
under § 1024(b)(4). Here, Plaintiff does not allege that Plaintiff was denied any
particular historical plan documents or Summary Plan Descriptions. Plaintiff,
instead, only broadly asserts in her Amended Complaint that she was not provided

17

with “relevant documents, including but not limited to Plan documents.”
([16] ¶ 146). Her Amended Complaint, including documents attached to it, alleges
that Plaintiff was given historical plans and Summary Plan Descriptions and
various other records not required by ERISA because Defendants sought to assist
Plaintiff in understanding the calculations supporting her monthly pension benefits.
She acknowledges she was given: (i) the Summary Plan Description for the 1993
predecessor Galileo International Employees Pension Plan, which described the
Benefit Service under the UAL Plan, (ii) an Early Retirement Letter with an
attached Administrative Worksheet detailing Plaintiff’s benefit calculation, (iii) a
November 15, 1990 letter, from the Manager of Pension Plans at Covia explaining
the transfer of benefit from the UAL Plan, (iv) a listing of Plaintiff’s months of
pension service under the UAL Plan when she transferred to Covia, and (v) a
Pension Benefit Modeling Statement. (See, e.g., [4.8]; [4.11]; [4.14]).
On March 4, 2015, Defendants provided even further documentation,
including a copy of the outdated versions of a Covia pension plan. ([16] at ¶ 93).
That Plaintiff did not receive each and every original, historical record or value
supporting her current benefits calculation does not support that she is entitled to
statutory penalties here. The record clearly shows Defendants provided the
documents required by ERISA and Defendants otherwise accommodated

18

Plaintiff’s repeated requests for information to substantiate Plaintiff’s monthly
pension benefit calculation, even though these documents were not required under
ERISA to be provided. Based on the Amended Complaint allegations, and the
reasonable inferences taken from them, Plaintiff fails to state a claim for statutory
penalties under 29 U.S.C. § 1132(c) for a violation of 29 U.S.C. § 1024(b)(4).
If Plaintiff now attempts to assert she is entitled to document penalties based
on some duty founded on something other than the requirements of ERISA, this
claim also fails. Plaintiff states (i) she “timely requested all documents relevant to
her claim,” (ii) “the Plan documents were not all of the documents ‘under which
the Plan is administered’ pursuant to 29 U.S.C. § 1024(b)(4),”7 and (iii) “the Plan
Administrator has refused to this day to produce all of the foregoing responsive
documents.” ([16] ¶ 147). “The source of the [] Defendants’ obligation to provide
Plaintiff copies of documents ‘relevant’ or ‘pertinent’ to her claim” simply is not
among ERISA’s statutory requirements. Brucks v. Coca-Cola Co., 391 F. Supp.
7

It is undisputed that Plaintiff was provided with the current Plan and
Summary Plan Description and additional underlying documentation from
previous plans. A review of the Amended Complaint and exhibits shows that
Plaintiff did not request any of the other documents required to be produced by the
statute. Even if, for example, she was not provided with a bargaining agreement or
trust agreement, that “failure” does not support that statutory document penalties
be imposed. Instead, Plaintiff requested documents outside those required by the
statutory language of 29 U.S.C. § 1024(b)(4). To the extent Plaintiff is now
seeking statutory document penalties for documents that she never requested, the
Court holds that she is not entitled to those penalties.
19

2d 1193, 1211 (N.D. Ga. 2005); see also 29 U.S.C. § 1024(b)(4). Any obligation
to provide claims-related documents must arise under federal regulation. See
29 C.F.R. § 2560.503-1(h)(2)(iii) (2001).8 This regulation does not provide for
strict liability for violation of the regulation and does not impose a per-diem fine.
See id. (“[A] claimant shall be provided, upon request and free of charge,
reasonable access to, and copies of, all documents, records, and other information
relevant to the claimant’s claim for benefits. Whether a document, record, or other
information is relevant to a claim for benefits shall be determined by reference to
paragraph (m)(8) of this section.”).
29 C.F.R. § 2560.503-1(m)(8), in relevant part, provides that “[a] document,
record, or other information shall be considered ‘relevant’ to a claimant’s claim if
such document, record, or other information[:]
(i) Was relied upon in making the benefit determination;
(ii) Was submitted, considered, or generated in the course of making
the benefit determination, without regard to whether such document,
record, or other information was relied upon in making the benefit
determination;

8

The controlling regulation here is the version amended as of July 9, 2001.
The next amendment occurred in December 2016—well after Plaintiff submitted
her Claim Letter seeking her additional, disputed pension benefits. See 29 C.F.R.
§ 2560.503-1(h)(2)(iii) (2016).
20

(iii) Demonstrates compliance with the administrative processes and
safeguards required pursuant to paragraph (b)(5) of this section in
making the benefit determination . . . .”
The Committee Denial Letter, dated December 7, 2015, states that the Committee
relied upon, in making Plaintiff’s final benefits determination: (i) Plan documents;
(ii) Summary Plan Descriptions; (iii) Covia Pension Asset Transfer File; (iv)
Employment records reflecting hours of service; (v) Payroll records reflecting
compensation; (vi) Benefit Calculation Worksheets; and (vii) Social Security
Earnings. ([4.33] at 3). The record shows that Plaintiff was in fact provided these
documents. (See supra 6-9).
Plaintiff, moreover, does not cite, and the Court is unaware of, any decision
from the Eleventh Circuit addressing whether a failure to provide documents
“relevant” to a claim for benefits under 29 C.F.R. § 2560.503-1(h)(2)(iii)
constitutes a failure to provide information “required by this subchapter” under
Section 1132(c). Two courts in this District have declined to award statutory
penalties under 29 U.S.C. § 1132(c)(1) for a violation of one of the provisions of
29 C.F.R. § 29560.503-1. See, e.g., Brucks, 391 F. Supp. at 1211-12 (“In the
absence of Eleventh Circuit authority on this issue, the Court declines to rewrite
Section 1132(c) to authorize statutory penalties against an administrator for failure
to provide documents other than those identified in the statute itself.”);

21

Montgomery v. Metropolitan Life Ins. Co., 403 F. Supp. 2d 1261, 1266 (N.D. Ga.
2005) (“Without clear Eleventh Circuit precedent mandating the award of statutory
penalties for a violation of the regulation in question, this court is unwilling to
exercise any discretion it might have to award statutory penalties for a violation of
29 C.F.R. § 29560.503-1(h)(2)(iii).”). Plaintiff fails to state a claim for statutory
penalties under 29 U.S.C. § 1132(c) based on the violations of
29 C.F.R. § 29560.503-1(h)(2)(iii) she alleged.
Plaintiff also alleges she is entitled to statutory penalties based on a violation
of ERISA Section 209(a), 29 U.S.C. § 1059(a). This provision, however, imposes
a duty on employers to maintain records on employees and to furnish to benefit
plans the information needed for the plans’ fulfillment of their reporting duties.
29 U.S.C. § 1059(a); see also Cent. States, Se. & Sw. Areas Pension Fund v. Cent.
Transp., Inc., 472 U.S. 559, 573 (1985). The provision does not entitle participants
or beneficiaries to those records, and there is no private right of action to enforce
Section 1059(a). Kifafi v. Hilton Hotels Retirement Plan, 616 F. Supp. 2d 7, 37
(D.D.C. 2009). Assuming Plaintiff seeks statutory penalties under
29 U.S.C. § 1059(a), Plaintiff fails to state a claim.
2.

Benefits Claim Under Section 502(a)(1)(B) of ERISA

22

Plaintiff also asserts, on behalf of herself and others similarly situated to her,
a claim under ERISA § 502(a)(1)(B), 29 U.S.C. § 1132(a)(1)(B), for additional
pension benefits, either past or future, alleging that Defendants miscalculated her
monthly pension benefit payment. ERISA § 502(a)(1)(B) provides: “A civil action
may be brought by a participant or beneficiary . . . to recover benefits due to him
under the terms of his plan, to enforce his rights under the terms of the plan, or to
clarify his rights to future benefits under the terms of the plan.”
29 U.S.C. § 1132(a)(1)(B).
ERISA does not specify standards for judicial review of a plan
administrator’s benefits determination. The Supreme Court, however, has
articulated a judicial review framework, which the Eleventh Circuit has refined
into a six-part test. Blankenship v. Metro. Life Ins. Co., 644 F.3d 1350, 1354
(11th Cir. 2011); see also Slakman v. Administrative Committee of Delta Air
Lines, Inc., 660 F. App’x 878, 879-80 (11th Cir. 2016). The test requires:
1. Apply the de novo standard to determine whether the claim
administrator’s benefits-denial decision is “wrong” (i.e., the court
disagrees with the administrator’s decision); if it is not, then end
the inquiry and affirm the decision.
2. If the administrator’s decision in fact is “de novo wrong,” then
determine whether he was vested with discretion in reviewing
claims; if not, end judicial inquiry and reverse the decision.

23

3. If the administrator’s decision is “de novo wrong” and he was
vested with discretion in reviewing claims, then determine whether
“reasonable grounds” support it (hence, review his decision under
the more deferential arbitrary and capricious standard).
4. If no reasonable grounds exist, then end the inquiry and reverse the
administrator’s decision; if reasonable grounds do exist, then
determine if he operated under a conflict of interest.
5. If there is no conflict, then end the inquiry and affirm the decision.
6. If there is a conflict, the conflict should merely be a factor for the
court to take into account when determining whether an
administrator’s decision was arbitrary and capricious.
Blankenship, 644 F.3d at 1355 (quotation omitted).9
The Court first conducts a de novo “review [of] the administrator’s decision
for correctness, based upon the evidence before the administrator at the time of its
benefits decision.” Slakman, 660 F. App’x at 881; see also
Melech v. Life Ins. Co. of N. Am., 739 F.3d 663, 672 (11th Cir. 2014). Taking all
9

The Court may, at the motion to dismiss stage, engage in this six-part test,
and consider the Plan language as well as a Committee Denial Letter attached to a
plaintiff’s complaint. Doing so does not convert a motion to dismiss into one for
summary judgment. That is, “[a] document attached to a motion to dismiss may be
considered by the court without converting the motion into one for summary
judgment only if the attached document is: (1) central to the plaintiff’s claim; and
(2) undisputed.” Slakman, 660 F. App’x at 880-81 (finding that the district court
did not err by engaging in the six-part test because it properly evaluated the
plaintiff’s factual allegations and accepted them as true in light of the pension plan
language submitted as part of his complaint); see also Horsley v. Feldt, 304 F.3d
1125, 1134 (11th Cir. 2002). The documents the Court considers here are both
central to Plaintiff’s claim for wrongful denial of benefits and undisputed.
24

of Plaintiff’s alleged facts as true, in light of the Plan language submitted as part of
the Amended Complaint, the Court finds the Plan administrator’s decision on
Plaintiff’s claim is not wrong.
Plaintiff appears to assert in her Amended Complaint that Defendants
improperly denied her credit for, or otherwise miscalculated: (1) Plaintiff’s first
year of service (the “pre-age 25” amount); (2) Plaintiff’s months of service in the
UAL Plan; and (3) an offset in the amount payable to Plaintiff as an annuity
purchased by UAL to cover accrued benefits under the UAL Plan. ([16] at 20-30).
Plaintiff is not entitled to credit for her first year of service. Section 3.01 of
the Plan states:
Each eligible Employee shall become a Participant in the Plan as of the later
of January 1, 1997 or the first Entry Date coinciding with or next following
the date they have:
(a) attained age 21;
(b) completed one (1) year of Service; and
(c) Effective April 30, 2003, new participation in the Plan shall cease,
and no person shall become a Participant. Notwithstanding the
foregoing, effective as of January 1, 2008, a Former Worldspan Plan
Participant whose accrued benefit in the Worldspan Plan was merged
into this Plan on or about January 1, 2008, shall become a Participant
in the Plan on January 1, 2008, but in no event shall such individual
be entitled to any benefits under this Plan, except those benefits set
forth in Appendix C.

25

([4.1] at 23). Despite this language, Plaintiff alleges the 2009 Summary Plan
Description contains the following provision: “If you were employed by United
Airlines between the ages of 21 and 25, you will be credited with one month of
Benefit Service for each month of employment with United Airlines that you
completed between ages 21 and 25.” ([4.6] at 39). The Committee, in its Denial
Letter, stated that the Plan governs the pre-age 25 period determination, not the
Summary Plan Description. ([4.33] at 5). The Committee also pointed out that the
Summary Plan Description upon which Plaintiff relied included the same
eligibility language10 stated in the Plan also requiring completion of one year of
service before being considered a Plan participant. ([4.6] at 7).

10

You are only eligible to participate in this Merged Plan if you were a former
Galileo Pension Plan Participant. No employee of Galileo or any of its affiliated
companies which had adopted the Galileo Pension Plan who had not become a
Participant in the Galileo Pension Plan prior to April 30, 2003 will be a Participant
in this Merged Plan. You were eligible to participate in the Galileo Pension Plan if
you:
 Were hired before April 30, 2003 by Galileo or any of its affiliated
companies which had adopted the Galileo Pension Plan, and
 Had met the age and service requirements for the Galileo Pension Plan,
meaning:
- You were a Regular Full-Time Employee or a Regular Part-Time
Employee of Galileo or any of its affiliated companies which had
adopted the Galileo Pension Plan,
- You had reached age 21, and
- You had completed on Year of Service.
([4.6] at 7).
26

The Eleventh Circuit has held that, where a conflict arises between a pension
plan and the Summary Plan Description, a plaintiff must prove reliance on the
Summary Plan Description. Heffner v. Blue Cross and Blue Shield Alabama, 443
F.3d 1330, 1343 (11th Cir. 2006); see also Branch v. G. Bernd Co., 955 F.2d 1574,
1579 (11th Cir. 1992). Plaintiff has not made a claim that she either relied upon
the Summary Plan Description, or that she even read the Summary Plan
Description before she filed her claim. The Court defers to the general eligibility
language in the Plan, which plainly states that Plaintiff must reach age 21 and
complete one year of service prior to being considered a Plan participant—the
same requirement that is in the Summary Plan Description. The Committee’s
decision was not de novo wrong.
Plaintiff next disputes the Committee’s decision regarding whether she is
entitled to additional “Months of Service” credit for her service with United
Airlines, Inc. from November 1977 through June 30, 1988. She argues she is
entitled to credit for twelve additional months of service—apparently because she
was not provided with “relevant source” documents substantiating why Defendants
reduced her months of service credit. ([16] ¶ 107). Plaintiff argues that she should
not be required to “just ‘trust’” computer printouts provided by Defendants. (Id.).
The Committee’s Denial Letter states that, “[u]pon [Plaintiff’s] transfer to

27

Covia from United Air Lines on July 8, 1988, [she] was credited with one hundred
eighty-seven (187) months of participation service or 15.5833 years of
participation, as reported by the administrator of the UA[L] [] Plan.” ([4.33] at 5).
The Denial Letter notes further that Plaintiff was provided with a Covia Pension
Asset Transfer File reflecting her participation data as reported by the
administrator of the UAL Plan. (Id. at 6). The Denial Letter concludes that
Plaintiff’s demand that Defendants “preserv[e] underlying ‘source documents’ for
decades,” such as W-2 Forms, is “unworkable and burdensome.” (Id.).
Plaintiff’s primary contention here focuses on Defendants’ refusal to
produce certain “relevant source documents.” As discussed in Section II.B.1,
above, Defendants’ refusal to provide “relevant source documents” such as W-2
Forms, is not required by ERISA. The Committee states in the Denial Letter that
the twelve-month reduction in Plaintiff’s months of service while at United
Airlines, Inc. was reported by the UAL Plan administrator when Plaintiff
transferred to Covia in 1988, and that Plaintiff was notified of this information at
that time. ([4.33] at 5-6). Plaintiff does not claim that she did not receive this
information, nor why or how she believes the Committee improperly concluded
that she is not entitled to the additional twelve months of service credit. For
example, Plaintiff fails to point to a term or condition of the Plan suggesting that

28

the Committee failed to comply with that term or condition in calculating her
months of service at United Airlines, Inc. Plaintiff simply disputes the
Committee’s refusal to provide her with what she calls “relevant source
documents” so that she can substantiate the reduction. Plaintiff does not advance
any substantive argument other than that she believes she is entitled to certain
documents that this Court has already held she is not entitled to receive—implying
that if she had the documents she could confirm her entitlement. It is the Plan
administrator’s duty to implement the Plan. It did so here, and the Court finds that
the Committee’s decision denying Plaintiff’s document claim and her contention
the calculation may be inaccurate was not de novo wrong.
Finally, Plaintiff claims she is entitled to an additional amount of “Months of
Service” for her Covia employment. Section 4.01 of the Plan is instructive. It
states, in relevant part:
Employees who were hired by the Employer from contiguous service
with United Air Lines shall be credited with service as follows:
(a) Participants in Prior Plans of December 31, 1992. If such
Employee participated in the Prior Plan and remained an Employee
as of January 1, 1993, his service credits under this Plan as of
January 1, 1993 shall equal the service standing to his credit for
eligibility, vesting and benefit accrual purposes, respectively,
under the Prior Plan as of December 31, 1992.
([4.1] § 4.01). Section 4.01 is modified by Section 6.04 of the Plan, which states:

29

Any benefits payable under this Plan shall be reduced by any portion
of the benefits payable under the UA[L] [] Plan to the extent that
Months of Service and Final Average Compensation under this Plan
are also used to determine such Participant’s accrued benefit under the
[UAL] [] Plan.
([4.1] § 6.04).
Plaintiff does not once refer to Section 6.04 in her Amended Complaint, and
it appears that she asks the Court to consider only Section 4.01 in determining
whether she is entitled to the additional credit. Plaintiff conclusorily states that the
UAL annuity is irrelevant. ([16] ¶ 81). The Committee’s Denial Letter states that
the Plan provides that “the UA[L] [] Plan is recognized for determining the amount
of [Plaintiff’s] benefits under the Plan, but overlapping service is offset by the
amount of [Plaintiff’s] benefits payable under the UA[L] [] Plan.” ([4.33] at 7).
The Denial Letter further states that the Committee determined an “offset in the
amount that is payable to [Plaintiff] under an annuity purchased by United Air
Lines to cover accrued benefits as of July 1, 1985.” (Id.). Considering the entirety
of the Plan language, and Plaintiff’s failure to allege support for a contrary
interpretation, the Court cannot conclude that the Plan language is ambiguous or
that the Plan language was unfairly or improperly applied. The Court holds that
the Committee’s decision was not de novo wrong.

30

The Court notes that Plaintiff’s allegations challenging the Committee’s
denial of additional pension benefits are legally and factually deficient. Despite
the Plan’s plain language, Plaintiff advances only conclusory allegations and
immaterial facts, which confuse her arguments. Plaintiff does not dispute the
terms or language of the Plan. Plaintiff in fact admits, in her initial
communications prior to filing her Claim Letter with the Committee, that TRBC
“cited all of the sections necessary to reach the proper resolution of the question.”
([16] ¶ 86). Plaintiff does not sufficiently allege why she believes the Committee’s
calculations or interpretations are wrong. Aside from alleging that the
Committee’s Denial Letter “totally ignored Plaintiff’s alternate demand for
additional documents contained in the Claim Letter,” and that the Committee took
additional time to respond to her appeal “without specifying the grounds,” Plaintiff
does not advance any facts or arguments to support that the Committee’s decision
was unreasonable, an abuse of discretion, or de novo wrong. Plaintiff’s conclusory
claim that that “[t]he foregoing violation was a de novo wrong and/or abuse of
discretion” is not enough. ([16] ¶¶ 136, 140). Plaintiff focuses only on
communications between herself and TRBC employee Jennifer LansingMcGrath—communications that occurred before she filed her Claim Letter with
the Committee for the additional, disputed benefits.

31

Considering the Amended Complaint and the attached exhibits, the Court
does not conclude that the Plan administrator’s decisions were de novo wrong.
The Committee, as evidenced in its Denial Letter, reviewed a proper set of
documents and correspondence to reach its conclusion. ([4.33] at 3-4). The
Committee addressed each of Plaintiff’s concerns, referred to those sections of the
Plan controlling those concerns, and explained how those sections governed the
ultimate calculation of Plaintiff’s monthly pension benefit payment.
The Court, taking all of Plaintiff’s assertions as true, reviewing the Plan
language and the Committee’s Denial Letter, end its inquiry here, and finds in
favor of the Plan administrator. Melech, 739 F.3d at 672-73. Plaintiff has failed to
assert a claim for wrongful denial of benefits under Section 502(a)(1)(B) of
ERISA.
3.

Breach of Fiduciary Claim

Plaintiff next asserts a claim for breach of fiduciary duties under
29 U.S.C. § 1132(a)(3). Plaintiff alleges that Defendants failed to warn Plaintiff
that they were not maintaining records, or that she needed to maintain her own
records, failed to maintain pertinent documents, and failed to provide documents in
accordance with the language of the Plan. ([16] ¶¶ 152-156). Section 1132(a)(3)
permits beneficiaries to bring suit “(A) to enjoin any act or practice which violates

32

any provision of this subchapter or the terms of the plan, or (B) to obtain other
appropriate equitable relief (i) to redress such violations or (ii) to enforce any
provisions of this subchapter or the terms of the plan.” The Supreme Court has
described § 502(a)(3) as a “safety net, offering appropriate equitable relief for
injuries caused by violations that § 502 does not elsewhere adequately remedy.”
Varity Corp. v. Howe, 516 U.S. 489, 512 (1996); see also Cotton v. Massachusetts
Mut. Life Ins. Co., 402 F.3d 1267, 1276 (11th Cir. 2005). The Eleventh Circuit
has held that a plaintiff who has an “available” claim under another subsection of
§ 502(a) cannot proceed under § 502(a)(3), “and, moreover, that ‘the availability of
an adequate remedy under the law . . . does not mean, nor does it guarantee, an
adjudication in one’s favor.’” Id. (quoting Katz v. Comprehensive Plan of Group
Insurance, 197 F.3d 1084, 1089 (11th Cir. 1999).
Here, Plaintiff has an “available” claim under § 502(a)(1)(b). That she has
failed to allege a claim upon which relief may be granted under § 502(a)(1)(b) is
irrelevant for purposes of determining whether she may also assert a claim
pursuant to § 502(a)(3). Cotton, 402 F.3d at 1276 (“In other words, a plaintiff who
can state a cognizable claim under either (a)(1)(b) or (a)(2) may not also rely on
the (a)(3) ‘safety net’ even if he is ultimately unable to prevail under both (a)(1)(b)
and (a)(2).”). Plaintiff has failed to state a claim for breach of fiduciary duty.

33

4.

Attorney’s Fees under Section 1132(g)

Section 1132(g) authorizes the Court, in its discretion, to award reasonable
attorney’s fees and costs in an ERISA action. 29 U.S.C. § 1132(g)(1). Having
determined that Defendants’ Motion to Dismiss is granted with respect to
Plaintiff’s other claims, the court finds that Defendants’ Motion to Dismiss is also
be granted as to her claim for attorney’s fees.
III.

CONCLUSION11
Accordingly, for the foregoing reasons,
IT IS HEREBY ORDERED that Defendant’s Motion to Dismiss Plaintiff’s

Amended Complaint [19] is GRANTED
IT IS FURTHER ORDERED that Plaintiff’s Request for Oral Argument
on her Response in Opposition to Defendants’ Motion to Dismiss Plaintiff’s
Amended Complaint [21] is DENIED AS MOOT.
11

Plaintiff’s Complaint is an impermissible “shotgun pleading” that fails to
meet the requirements of Rule 8 of the Federal Rules of Civil Procedure, and
dismissal is warranted on this basis alone. The sixty-two page Amended
Complaint alleges 120 paragraphs of facts. All of the counts, except the count
seeking statutory penalties for Defendants’ alleged failure to produce certain
documents, allege and incorporate the Amended Complaint’s very large, general
fact section. As a result, it is nearly impossible to determine which facts support
which counts. Anderson v. District Bd. of Trustees of Cent. Fla. Comm. College,
77 F.3d 364, 366 (11th Cir. 1996) (dismissing the plaintiff’s because it was
“virtually impossible to know which allegations of fact . . . intended to support
which claim[s] for relief.”). The Court has, nonetheless, considered and decided
Defendants’ Motion to Dismiss.
34

IT IS FURTHER ORDERED that this action is DISMISSED.

SO ORDERED this 10th day of January, 2018.

35