Martin v. First Advantage Background Services Corp. et al
Filing
66
MEMORANDUM OF LAW & ORDER. IT IS HEREBY ORDERED that First Advantage Background Services' Motion for Summary Judgment 43 is GRANTED in part and DENIED in part; the motion is GRANTED with respect to Counts I, II, III, VIII, IX, X, and XI; the motion is DENIED with respect to Counts IV, VI, and VII.(Written Opinion). Signed by Chief Judge Michael J. Davis on 3/25/14. (GRR)
UNITED STATES DISTRICT COURT
DISTRICT OF MINNESOTA
MAHLON MARTIN,
Plaintiff,
v.
MEMORANDUM OF LAW & ORDER
Civil File No. 11-3357 (MJD/LIB)
FIRST ADVANTAGE BACKGROUND
SERVICES CORP.,
Defendant.
Daniel Gray Leland and Joni M. Thome, Baillon Thome Jozwiak & Wanta,
Counsel for Plaintiff.
Debra L. Weiss and Jenny L. Sautter, Meagher & Greer; Jason A. Spak, Picadio
Sneath Miller & Norton, Counsel for Defendant First Advantage Background
Services, Corp.
I.
INTRODUCTION
This matter is before the Court on Defendant First Advantage Background
Services’ Motion for Summary Judgment [Docket No. 43]. The Court heard oral
argument on October 22, 2013.
Because the Court concludes that there is a genuine dispute of material fact
regarding whether Defendant reasonably responded to Plaintiff’s initial dispute
1
of his background report, the Court grants in part and denies in part Defendant’s
Motion for Summary Judgment.
II.
BACKGROUND
A.
Factual Background
1.
Mahlon Martin’s 1997 Offense
In 1997, Mahlon Martin (“Plaintiff”), was arrested when a sheriff’s uniform
was found in his car. (Leland Decl., Docket No. 54, Martin Dep. 84:12-85:24.)
Police charged Plaintiff with a felony as a result. (Martin Dep. 86:9-14.) Plaintiff
pled guilty to the charge of impersonating a police officer, which is a
misdemeanor. (Martin Dep. 87:2-9.) The Ramsey County court suspended
Plaintiff’s sentence and required him to serve a year of unsupervised probation.
(Martin Dep. 84:4-8; 87:2-16.) If Plaintiff completed probation successfully, the
court would dismiss the case. (Martin Dep. 87:2-16.) Plaintiff completed
probation without incident, and the court dismissed the matter in 1998 as a
result. (Martin Dep. 89:15-90:23.) However, the matter was not expunged at that
time. (Martin Dep. 17:7-21.)
2.
Wells Fargo and the SAFE Act
In 2008, the United States Congress enacted the Secure and Fair
Enforcement for Mortgage Licensing Act (the “SAFE Act”). 12 U.S.C. § 5101
2
(2008). The SAFE Act required mortgage originators to provide FBI background
check results and general criminal history reports to a nationwide mortgage
registry. Id. § 5104(a). As an employer of mortgage originators, Wells Fargo was
required under the SAFE Act to ensure that its mortgage originators underwent
the background check process; if it did not do this, Wells Fargo could not
continue employing the mortgage originators. 12 C.F.R. § 208.103(a)(2) (2010).
Pursuant to Section 19 of the Financial Institutions Reform, Recovery and
Enforcement Act of 1989 (“FIRREA”), Wells Fargo could not employ a mortgage
originator who had been convicted of a crime involving dishonesty. 12 U.S.C. §
1829(a)(1) (2011). However, FIRREA provides a “de minimis” exception to this
rule for certain types of crimes; an individual could nonetheless remain
employed if they (i) had committed only one offense; (ii) that offense was
punishable by a fine of less than $1,000 and a jail term of less than one year, and
no jail time was served; (iii) any sentence was entered at least five years before
the individual began working; and (iv) the offense did not involve a banking
institution. (Spak Decl., Ex. D, Gates Dep. 31:17-32:16; Ex. D-12, 63 Fed. Reg.
66,187, 66,185 (Dec. 1, 1998).) Wells Fargo began screening its employees in
January 2011 to comply with the SAFE Act. (Gates Dep. 9:16-20; 28:8-23.) It
3
hired Defendant First Advantage Background Services (“First Advantage”) to
provide reports needed for the screening process. (O’Connor Decl., Docket No.
29, ¶¶ 3-4; Ex. K, at 1-2.)
3.
Plaintiff’s Employment with Wells Fargo
Plaintiff was hired by Wells Fargo as a Collector in August 2009. (Martin
Dep. 20-21.) Plaintiff then worked for Wells Fargo as a Telesales Specialist from
October 2010 to February 2011. (Martin Dep. 28-30, 32, 194:14-18; Spak Decl., Ex.
C-9, at MM 157.) A Telesales Specialist is a type of mortgage loan originator who
takes mortgage applications and negotiates terms of loans. (Martin Dep. 28-30,
32, 194:14-18; Spak Decl., Ex. C-9, at MM 157.) Plaintiff served in this position
until he was terminated in February 2011. (Martin Dep. 194:14-18.)
4.
Defendant Prepares the Report on Plaintiff
Before 2011, Plaintiff had undergone two initial background checks with
Wells Fargo, and neither resulted in termination of his employment. (Martin
Dep. 241:4-242:24.) Between October 2010 and February 2011, Plaintiff was told
that he had to submit to a background check in order for Wells Fargo to comply
with the SAFE Act. (Martin Dep. 32.) Plaintiff consented to allowing Defendant
to check his background and provide Wells Fargo with a report. (Martin Dep.
4
32:14-33:3; Spak Decl., Exs. C-11, C-12.) Around January 2011, Wells Fargo
actually began the process of screening its employees to comply with the SAFE
Act. (Gates Dep., at 9:6-9:20.)
Defendant then prepared a background report on Plaintiff. (Broom Decl.,
Docket No. 47, ¶¶ 16-17; Ex. A, at FABSC 13.) The FBI report obtained by
Defendant yielded no information regarding the disposition of a 1997 Ramsey
County, Minnesota assault charge matching Plaintiff’s fingerprints. (Broom Decl.
¶¶ 16-17; Ex. A, at FABSC 13.) Therefore, under its contract with Wells Fargo,
Defendant was required to investigate Plaintiff’s underlying court records to
address the FBI’s missing information. (See Broom Decl. ¶¶ 6, 16-17; Ex. B, at
FABSC 58; Ex. C, at FABSC 323.)
Specifically, Defendant’s contract with Wells Fargo required that, if the
FBI’s records were incomplete, then Defendant would supplement their report
by contacting courts and obtaining records to complete the information
provided. (Broom Decl. ¶¶ 6, 8; O’Connor Decl., Ex. K, at FABSC 62, 83.) This
process is called “rap sheet reconciliation.” (O’Connor Decl., Ex. K, at FABSC 62,
83.) When conducting rap sheet reconciliation, Defendant uses trained fourmember teams who consult court records or equally credible sources, enter
5
information into a computer system to prepare the final report, and consult one
another and a manager about their work, which is checked before the final report
is created. (Broom Decl. ¶¶ 11-12, 14-15.) With this process, Defendant’s reports
are accurate more than 99.975% of the time. (O’Connor Decl. ¶¶ 4-7.)
Defendant performed rap sheet reconciliation on Plaintiff’s FBI record.
(Broom Decl. ¶ 17.) On January 21, 2011, team members requested Plaintiff’s
criminal records from the Ramsey County courthouse by mail. (Broom Decl. ¶
18; Ex. D, at FABSC 54.) Sometime thereafter, Defendant received Plaintiff’s
records, and the records showed that no charges had been filed against Plaintiff
for aggravated assault. (See Broom Decl. ¶¶ 19-21.) However, the records also
showed that Plaintiff had been arrested for impersonating an officer and charges
had been filed for that offense. (Broom Decl. ¶¶ 19-21.)
A First Advantage team-member then input the information into
Defendant’s computer system, and another employee checked the entry. (Broom
Decl. ¶¶ 19, 21.) The final First Advantage Report (the “Report”) appeared as
follows:
COURT SERVICES
COMMENTS: Criminal court records were researched in RAMSEY
County, MN, with the following results obtained:
6
COURT
DATE
RESULTS
:
:
:
RAMSEY DISTRICT – (F&M)
1/12/1985 – 1/12/2011
RECORDS FOUND
CASE NUMBER
Type
Date Filed
Charge
Offense Date
Arrest Date
Disposition
Sentence
:
:
:
:
:
:
:
:
62-TX-97-041983
MISDEMEANOR
6/27/1997
IMPERSONATING A OFFICER
5/29/1997
10/9/1998 GUILTY
GUILTY: 09/15/1997
JAIL: 1 YEAR
PROBATION: 1 YEAR/ UNSUPERVISED
NOTE: CASE DISMISSED 10/09/1998
(Broom Decl., Ex. A, at FABSC 4.) Defendant believed that this information was
accurate. (Broom Decl. ¶ 23; O’Connor Decl. ¶ 8.) At his deposition, Plaintiff
agreed that the majority of this report was correct, but the sentence “JAIL: 1
YEAR” was incorrect. (Martin Dep. 96-101, 106-07.) Plaintiff also stated that use
of the phrase “Sentence . . . GUILTY” on the Report was also incorrect, but he did
not explicitly state that any other portion of the Report was inaccurate. (Martin
Dep. 106-07.) After the Report was created, “at or around” February 1, 2011, the
official court records that were used to make the Report were not filed or stored
for future reference due to an apparent employee mistake. (Leland Decl., Ex. 13,
Interrog. Answer No. 3.)
7
5.
Plaintiff’s Termination
Upon reviewing the Report, Wells Fargo decided that it could not continue
to employ Plaintiff because he had committed a dishonesty crime. (Gates Dep.
38:14-39.) Wells Fargo also concluded that the de minimis exception did not
apply to Plaintiff because the penalty associated with his dishonesty crime (one
year in jail) was too severe to meet the exception. (Gates Dep. 38:14-39.) Wells
Fargo also determined that Plaintiff did not meet the de minimis exception
because it seemingly applied Texas law by mistake (due to the “TX” in the case
number listed in the Report: “62-TX-97-041983”) and concluded that the
maximum fine under Texas law was too high to meet de minimus criteria.
(Gates Dep. 5:24-6:2, 42-44; Spak Decl., Ex. D-3, at WF 865.)
Plaintiff’s supervisor, Kai Larson, met with Plaintiff on February 4, 2011
and notified him that his employment was being terminated. (Martin Dep. 38:1525.) Larson gave Plaintiff a letter during their meeting, which stated:
As discussed in our conversation on 02/04/2011, your background
was recently screened/rescreened in order to meet S.A.F.E. Act
requirements. As a result of the background screening, a record was
found making you ineligible for employment with Wells Fargo. Due
to this, your employment has been terminated effective 02/04/2011.
8
(Leland Decl., Ex. 4.) The letter also stated that Plaintiff could call Tami
Burnham, an Employee Relations Consultant at Wells Fargo, if he had questions
about his termination. (Leland Decl., Burnham Dep. 7:5-6; Leland Decl., Ex. 4.)
6.
Plaintiff’s Two Disputes of the Report
On February 4, 2011, the same day Plaintiff was terminated, Plaintiff
contacted Burnham, as the letter indicated. (Martin Dep. 40.) Burnham told
Plaintiff that he had been terminated because of a 1997 charge for impersonating
an officer. (Leland Decl., Burnham Dep. 12-13.) Plaintiff then visited the Ramsey
County courthouse and received a copy of his court records. (Martin Dep. 1213.) The records provided:
CASE CHARGES
Ct
Statute
Type
Description
Disposition
1
609.475
Charging
Impersonating
Officer
...
Dismissed
TERMS OF DISPOSITION OR SENTENCE: COUNT 1
Ct
1
Offense
Statute
Date
05/29/1997 609.475
Description
Offense Disposition
Impersonating
Officer
Dismissed
9
(Leland Decl., Ex. 8.) The records went on to state in the “Comments” section:
“PG-STAY IMP 1 YR CT-1) NO S/S. VACATE & DISM IF NO VIOL FOUND
PKW.” (Leland Decl. Ex. 8.)
At the courthouse that day, Plaintiff applied to have his record for
impersonating an officer expunged. (Martin Dep. 17:16-18, 40, 43, 62; Spak Decl.
C-3, C-14.) On February 7, 2011, Plaintiff faxed his court records to Burnham.
(Leland Decl., Ex. 10; Martin Dep. 41, 53.) Burnham informed Plaintiff that the
termination could not be overturned. (Martin Dep. 53-54.) Plaintiff then had an
expungement hearing at the Ramsey County courthouse on April 20, 2011, and
the court ordered that Plaintiff’s record be expunged. (Martin Dep. 62-64.)
On April 22, 2011, Plaintiff faxed a dispute form about the Report to
Defendant. (Martin Dep. 67-68.) The form required Plaintiff to provide the case
number of the disputed information. (Spak Decl., Ex. C-25.) The form then
provided a prompt that read: “Please provide a description of the information
that you are disputing referencing case numbers as necessary.” (Spak Decl., Ex.
C-25.) Plaintiff answered this by writing: “The charge with for impersonating
officer was vacated & dismiss [sic] by the Ramsey County court’s citation
#97920613 court file #632-TX-97-041983.” (Spak Decl., Ex. C-25.)
10
To avoid undue delay in addressing disputed reports that could contain
hundreds of lines of information, Defendant requires its employees who review
disputes to reinvestigate the precise issue disputed. (Webb Decl., Docket No. 48,
¶¶ 5-7.) A First Advantage employee used this approach in addressing
Plaintiff’s dispute and determined that:
The consumer disputed case 62-TX-97-041983 claiming the case was
dismissed. We reported this case as being dismissed on 10/9/1998.
There will be no change to our reports . . . as the information is
correct per the consumer.
(Webb Decl. ¶¶ 5-7, Ex. J.) During his deposition, Plaintiff was asked whether
this determination by Defendant was unreasonable, and Plaintiff responded that
it was not unreasonable. (Martin Dep. 221-25.)
Plaintiff filed suit against Defendant and Wells Fargo in October 2011.
(See Notice Removal, Docket No. 1.) In February 2012, Plaintiff sent Defendant a
second dispute form. (Martin Dep. 75-77; Spak Decl., Ex. C-28.) The second
dispute form was more detailed, and disputed whether Plaintiff had been
convicted of impersonating an officer, whether he had been sentenced to one
year in jail, and whether his record had been expunged. (Martin Dep. 75-77;
Spak Decl., Ex. C-28.) A First Advantage employee responded to this dispute by
requesting new court records, and the employee was told that there were no
11
records for the offense because the matter had been expunged. (Webb Decl., Ex.
J.) Accordingly, Defendant then deleted the impersonating an officer offense
from the Report. (Webb Decl, Exs. I, J.)
B.
Procedural History
On October 20, 2011, Plaintiff filed a lawsuit in Hennepin County District
Court against First Advantage and then-defendant Wells Fargo. On November
16, 2011, the case was removed to this Court. Plaintiff’s Amended Complaint
[Docket No. 32] alleged Count I: Failure to Follow Reasonable Procedures to
Assure Maximum Possible Accuracy in Violation of the Fair Credit Reporting
Act (“FCRA”) (against Defendant First Advantage); Count II: Failure to Follow
Strict Procedures for Use of Public Record Information in Violation of FCRA
(against Defendant First Advantage); Count III: Failure to Comply with
Obsolescence Requirements of FCRA (against Defendant First Advantage);
Count IV: Failure to Follow Procedures in Case of Disputed Accuracy in
Violation of FCRA (against Defendant First Advantage); Count V: Failure to
Provide Pre-Adverse Disclosures in Violation of FCRA (against then-defendant
Wells Fargo); Count VI: Violation of the Accuracy Requirements of the
Minnesota Business Screening Services Act (“MBSSA”) (against Defendant First
Advantage); Count VII: Failure to Correct and Delete Inaccurate Records in
12
Violation of MBSSA (against Defendant First Advantage); Count VIII:
Defamation (against Defendant First Advantage); Count IX: Negligence (against
Defendant First Advantage); Count X: Negligence Per Se (against Defendant First
Advantage); and Count XI: Tortious Interference with Contractual Relations
(against Defendant First Advantage).
On January 9, 2014, as a result of the parties’ stipulation, Wells Fargo was
dismissed as a party to this action. [Docket No. 65] Defendant First Advantage
has moved for summary judgment on all claims against it. [Docket No. 43]
III.
DISCUSSION
A.
Summary Judgment Standard
Summary judgment is appropriate if, viewing all facts in the light most
favorable to the non-moving party, there is no genuine dispute as to any material
fact, and the moving party is entitled to judgment as a matter of law. Fed. R. Civ.
P. 56(a); Celotex Corp. v. Catrett, 477 U.S. 317, 322-23 (1986). The party seeking
summary judgment bears the burden of showing that there is no disputed issue
of material fact. Celotex, 477 U.S. at 323. “A dispute is genuine if the evidence is
such that it could cause a reasonable jury to return a verdict for either party; a
fact is material if its resolution affects the outcome of the case.” Amini v. City of
13
Minneapolis, 643 F.3d 1068, 1074 (8th Cir. 2011) (citing Anderson v. Liberty
Lobby, Inc., 477 U.S. 242, 248, 252 (1986)).
To defeat summary judgment, the nonmovant “must do more than simply
show that there is some metaphysical doubt as to the material facts, and must
come forward with specific facts showing that there is a genuine issue for trial.”
Wood v. SatCom Mktg., LLC, 705 F.3d 823, 828 (8th Cir. 2013).
B.
FCRA Claims Regarding Regulation of Consumer Reports
The Court grants Defendant’s motion for summary judgment as to Counts
I through III. The first three Counts of Plaintiff’s Amended Complaint allege that
First Advantage violated aspects of FCRA that regulate consumer reports. Those
counts, more specifically, are Count I: Failure to Follow Reasonable Procedures
to Assure Maximum Possible Accuracy in Violation of FCRA; Count II: Failure to
Follow Strict Procedures for Use of Public Record Information in Violation of
FCRA; and Count III: Failure to Comply with Obsolescence Requirements of
FCRA. Defendant argues that these claims fail as a matter of law because the
Report is not a “consumer report” under FCRA, and therefore, FCRA does not
apply.
The Court agrees. FCRA does not apply here because the Report is exempt
from FCRA pursuant to 15 U.S.C. § 1681a(y), which explains that a report is
14
exempt if it concerns “suspected misconduct related to employment” or
“compliance with . . . laws and regulations.” Here, the Report was made to
comply with the SAFE Act, as evidenced by Plaintiff and Wells Fargo employees.
(See, e.g., Broom Decl. ¶ 5; Burnham Dep. 9-10, 51-52; Gates Dep. 21-22; Martin
Dep. 32, 61, 121.) Furthermore, this Court noted that, “[i]f . . . the exemption
applies . . . Counts I, II, III, and V cannot succeed . . . .” (Order, Docket No. 31, at
8.) For these reasons, the Court grants summary judgment with respect to these
Counts, which are dismissed with prejudice.
While Plaintiff disputes whether the Report was really meant to comply
with the SAFE Act, upon review of the record, the Court find that this dispute is
not genuine. The evidence adequately shows that the Report was made in an
effort to comply with federal law. Accordingly, the exemption from FCRA
applies, and the claims alleged in Counts I through III must fail.
C.
FCRA and MBSSA Claims Regarding Correcting the Error
The Court denies Defendant’s motion for summary judgment with respect
to Counts IV and VII, as there is a genuine dispute of material fact as to the
reasonableness of Defendant’s response to Plaintiff’s dispute. Counts IV and VII
of Plaintiff’s Amended Complaint allege that Defendant violated aspects of
FCRA and MBSSA when it did not correct the error in the Report after Plaintiff
15
disputed it. Counts IV and VII, respectively, allege Failure to Follow Procedures
in Case of Disputed Accuracy in Violation of FCRA and Failure to Correct and
Delete Inaccurate Records in Violation of MBSSA. As an initial note, the parties
do not present arguments about whether the Report is a “consumer report”
regarding this FCRA claim because the relevant section of FCRA here applies to
a broader category of “communications.” See 15 U.S.C. §§ 1681a(y), 1681i. The
FCRA provision relevant to Count IV only applies to “consumer files,” which can
contain merely “communications.” See id. § 1681i. Therefore, that § 1681i of
FCRA applies to the Report is undisputed, and although the FCRA claims
alleged in Counts I through III are dismissed, the FCRA claim in Count IV
remains viable.
Defendant argues that Counts IV and VII fail as a matter of law because
First Advantage’s failure to correct an error on the Report was not unreasonable
given the lack of information provided on Plaintiff’s dispute form. Defendant
argues that its investigation was reasonable because the dispute was short, and
therefore, the investigation could be short as well. Defendant asserts that
relevant case law does not require reporting agencies to consult court records
when addressing every dispute, and the reinvestigation methods used for
16
Plaintiff’s particular dispute were reasonable based on the information provided.
Defendant also notes that Plaintiff himself admitted that Defendant’s response to
his dispute was reasonable.
The Court concludes that a reasonable jury could find that Defendant’s
reinvestigation was not reasonable, despite the dispute’s brevity and despite
Plaintiff’s “admission” that the investigation was reasonable. Accordingly,
summary judgment is denied with respect to these counts, which will now be
discussed in turn.
1.
Count IV: Failure to Follow Procedures in Case of Disputed
Accuracy in Violation of FCRA
The Court concludes that a reasonable jury could find that Defendant
violated both FCRA and MBSSA by not adequately reinvestigating the Report
after Plaintiff submitted his dispute. FCRA requires that reporting agencies
respond to disputes by “review[ing] and consider[ing] all relevant information
submitted by the consumer . . . .” 15 U.S.C. § 1681i(a)(4). Additionally, an
agency must “conduct a reasonable reinvestigation to determine whether the
disputed information is inaccurate and record the current status of the disputed
information . . . .” Id. § 1681i(a)(1)(A).
17
There is an interaction between FCRA and MBSSA. MBSSA provides that,
“[a] business screening service in compliance with the applicable provisions of
[FCRA] is considered to be in compliance with this section.” Minn. Stat. §
332.70(5)(b) (citations omitted). The result of this is that, if Defendant complied
with FCRA, it automatically complied with MBSSA.
Defendant argues that it complied with FCRA in conducting a reasonable
reinvestigation after Plaintiff disputed the Report. Defendant concludes that its
reinvestigation was reasonable for three reasons: (1) Plaintiff testified that the
reinvestigation was not unreasonable; (2) the statutory text of FCRA shows that
the reinvestigation was reasonable; and (3) the relevant case law provides that
Defendant’s reinvestigation was reasonable.
First, Defendant recognizes that Plaintiff testified to the reasonableness of
the reinvestigation conducted by Defendant. Defendant points out that Plaintiff
stated this on the record:
Q. Was it unreasonable for First Advantage to say since you said the
case had been dismissed and our report said the case was dismissed,
we’ll just keep the report the same? Was that an unreasonable
decision?
...
A. No.
18
...
Q. Okay. So in other words, First Advantage’s decision was not
unreasonable?
...
A. From what I wrote down, I would say no, it was not unreasonable.
(Martin Dep. 223:16-25 (objections in between answers and re-reading of the
question have been omitted).) Because of this testimony, Defendant argues that
Plaintiff cannot assert a violation of FCRA or MBSSA.
The Court concludes that Defendant’s argument here is unpersuasive.
While Plaintiff has admitted that Defendant’s reinvestigation efforts were “not
unreasonable,” a reasonable juror could give his statement little weight, simply
because Plaintiff is a layperson. Plaintiff is not necessarily aware of what
“reasonableness” means in this context, especially because there was no mention
in the deposition of the delineation between reasonable and unreasonable
conduct in this situation as established by authoritative case law. Plaintiff’s
statement, then, is merely a factor in assessing the claim, but it should not be
dispositive due to the legal nature of the term “reasonable” here and the
considerations of case law about which Plaintiff was unaware. It would be
reasonable, therefore, for a jury to accord Plaintiff’s statement little weight.
19
Second, Defendant argues that it complied with the statutory text, which
only requires that an agency “review and consider all relevant information
submitted by the consumer . . . with respect to such disputed information.” 15
U.S.C. § 1681i(a)(4). Here, Defendant points out that Plaintiff’s dispute only
stated that “[t]he charge . . . for impersonating officer was vacated & dismiss [sic]
by the Ramsey County court . . . .” (Spak Decl., Ex. C-25.) Defendant argues
that, because its employee reviewed the report and noted that it already said
“DISMISSED 10/09/1988,” there were no discrepancies with Plaintiff’s dispute,
and therefore, no changes needed to be made. Defendant argues that this
decision considered the information submitted by Plaintiff, which merely stated
that his case had been dismissed, nothing further.
Defendant also acknowledges that Plaintiff submitted a second dispute on
February 20, 2012, and this second dispute was more detailed. In response to the
second dispute, Defendant corrected the Report to reflect that Plaintiff’s record
had been expunged.
The Court concludes that these points do not prevent a reasonable jury
from finding for Plaintiff. Considering the statutory text, a reasonable juror
could conclude that, despite the dispute form’s apparent consistency with the
20
Record, more of a reinvestigation should have taken place with respect to the
portion of the Record that was raised on the dispute form. A reasonable jury
could find that more should have been done to “review and consider all relevant
information submitted by the consumer . . . with respect to such disputed
information.” 15 U.S.C. § 1681i(a)(4). Simply matching the dispute with the
record does not necessarily equate to review and consideration of the disputed
information. The act of filing a dispute suggests that something is wrong, and
jury could reasonable conclude that Defendant’s employees should have done a
bit more to confirm that nothing disputed was incorrect on the Record.
This point is made clear in addressing Defendant’s final argument about
case law. Defendant argues that, according to case law, it did not need to
reexamine Plaintiff’s court records in response to his short dispute. Defendant
raises several cases by United States Courts of Appeals for the First, Fourth,
Seventh, Eighth, and Ninth Circuits. The Eighth Circuit case, Anderson v. EMC
Mortgage Corp., provides the rule that “[b]ecause a furnisher’s obligation to
conduct a reasonable investigation arises when it receives a notice of dispute
from a CRA [credit reporting agency], it need investigate only ‘what it learned
about the nature of the dispute from the description in the CRA’s notice of
21
dispute.’” Anderson v. EMC Mortg. Corp., 631 F.3d 905, 908 (8th Cir. 2011)
(citation omitted). Anderson cites the Seventh Circuit’s decision in Westra v.
Credit Control of Pinellas, 409 F.3d 825 (7th Cir. 2005), which held that a
reporting agency’s investigation was reasonable, “given the scant information it
received regarding the nature of [the plaintiff’s] first dispute.” Id. at 827. The
Seventh Circuit affirmed summary judgment for the defendant based on this
reasoning.
Defendant argues that these cases show that its reinvestigation of the
Report was reasonable and adequate under FCRA because a reasonable
investigation has been interpreted to be an investigation addressing the precise
issues raised in a dispute—in this case, whether the charge was dismissed.
Accordingly, Defendant argues that the Court should grant summary judgment
in its favor on the FCRA and MBSSA claims.
The Court concludes that, even after considering these two cases, a
reasonable jury could conclude that Defendant’s reinvestigation was not
reasonable under FCRA. These cases merely hold that a consumer reporting
agency only need to reinvestigate precisely what was disputed. These cases do
not necessarily provide that a reporting agency does not need to revisit court
22
records if information in a dispute matches information in the agency records. A
reasonable juror could conclude that, under FCRA and the case law, more should
have been done here—specifically, Defendant should have reassessed Plaintiff’s
court records after receiving his first dispute.
Notably, Westra provides the rule that, “[w]hether a defendant’s
investigation is reasonable is a factual question normally reserved for trial;
however, summary judgment is proper if the reasonableness of the defendant’s
procedures is beyond question.” Id.; see also Meyer v. F.I.A. Card Servs., N.A.,
780 F. Supp. 2d 879, 883 (D. Minn. 2011) (JRT/SER) (“[Q]uestions regarding the
reasonableness of an investigation are best for a jury to determine.”). The Court
concludes that Defendant’s reasonableness is not “beyond question” here.
Furthermore, Defendant’s argument that Plaintiff’s dispute was short does
not necessarily excuse Defendant for what may be considered a cursory
reinvestigation, especially because the “Notice of Consumer Dispute” form filled
out by Plaintiff was tailored in such a way that it encouraged short responses.
For example, the form contained a prompt that read: “Please indicate the
screening elements that contain information you wish to dispute the accuracy
and/or completeness of that appears in your consumer report.” (Spak Decl., Ex.
23
C-25, at FABSC 25.) Plaintiff responded to this prompt by writing down the case
number of his 1997 arrest. (Spak Decl., Ex. C-25, at FABSC 25.)
Additionally, the second part of the form asked the consumer to “provide
a description of the information that you are disputing.” (Spak Decl., Ex. C-25, at
FABSC 25.) Plaintiff answered in the manner prompt required—by describing
the information. A description of information is not necessarily as lengthy or
comprehensive as an explanation for why that information is wrong. The Court
finds it compelling that Defendant did not delve deeper into information
provided on a form designed to require little information.
It is also compelling that Defendant did not re-request official court
records despite the fact that it lost its original copy of Plaintiff’s records. A jury
could reasonably conclude that, at the very least, Defendant should have checked
the court records in response to his dispute in order to conduct a reasonable
reinvestigation. For these reasons, the Court concludes that there is a genuine
dispute as to whether Defendant acted reasonably in response to Plaintiff’s
dispute, and Plaintiff’s FCRA reinvestigation claim should be reserved for trial.
Summary Judgment on Count IV is therefore denied.
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2.
Count VII: Failure to Correct and Delete Inaccurate Records
in Violation of MBSSA
Because a reasonable juror could conclude that Defendant did not
necessarily comply with FCRA regarding reinvestigation, liability under MBSSA
is also possible. The Court concludes that the same reasons a jury could find that
Defendant did not comply with FCRA also apply to the issue of whether
Defendant complied with MBSSA.
MBSSA provides that, when faced with a dispute about a record, a
reporting agency must “review and consider all relevant information submitted
by the subject of the record with respect to the disputed record to determine
whether the record maintained by the screening service accurately reflects the
content of the official record, as maintained by the official government
custodian.” Minn. Stat. § 332.70(3)(a). Defendant has not shown that, upon
receiving the dispute, it actually determined whether the Report accurately
reflected the content of Plaintiff’s court records; Defendant admittedly lost those
records, and it did not re-request official records once it received the dispute. A
reasonable jury could also conclude that Defendant should have done something
more (e.g., revisiting court records) in addressing the dispute, regardless of its
25
length, in order to meet the MBSSA requirements.
For these reasons, the Court
denies summary judgment with respect to Count VII.
D.
Count VI: Violation of the Accuracy Requirements of the MBSSA
The Court denies Defendant’s motion for summary judgment with respect
to Count VI.
Pursuant to MBSSA,
A business screening service must only disseminate a criminal
record that reflects the complete and accurate record provided by
the source of the data. A complete and accurate record is a record
that has:
(1) been updated within 30 days of its receipt; or
(2) been verified with the source of the data within the
previous 90 days as being up-to-date.
Minn. Stat. § 332.70(2).
Defendant argues that it is not liable under the statute because it based the
Report on current official court records, i.e., information that was updated within
30 or 90 days. Indeed, Defendant has cited sufficient evidence in the record to
indicate that it consulted up-to-date and accurate court records. Defendant
based the Report on new, up-to-date information that it used within ten days of
receipt; Defendant requested the court records between January 19 and January
21, 2011, and it created the Report on January 31, 2011. (See Broom Decl. ¶¶ 18,
22.)
26
While this is true, the Court concludes that the relevant MBSSA provision
still requires disseminated records to “reflect[]” those court records. Defendant
has not shown that the Report reflected court records; in fact, the record indicates
that the Report did not reflect the information provided in the court records, and
was therefore inaccurate. Accordingly, viewing the evidence in the light most
favorable to Plaintiff, the Court concludes that a reasonable jury could find for
Plaintiff on Count VI.
Accordingly, the Court concludes that Defendant has failed to demonstrate
its compliance with this provision of MBSSA, and summary judgment on Count
VI is denied.
E.
Count VIII: Defamation
The Court grants Defendant’s motion for summary judgment with respect
to Count VIII, Plaintiff’s defamation claim, because the evidence shows that the
Report was privileged.
To succeed on a claim for defamation, a plaintiff must prove “that the
alleged defamatory statement (1) was communicated to someone other than the
plaintiff, (2) was false, and (3) tended to harm the plaintiff’s reputation and lower
[him] in the estimation of the community.” Chambers v. Travelers Cos., 668 F.3d
559, 564 (8th Cir. 2012). The parties agree that the elements of defamation are
27
established here. (See First Advantage’s Reply, Docket No. 57, at 2 (“First
Advantage concedes that Martin has established the elements of a claim for
defamation.”).) However, Defendant raises the defense of privilege.
The Court concludes that the record establishes the defense of privilege,
and the defamation claim therefore fails as a matter of law. Privilege is a defense
to defamation, and if it is successful, a plaintiff can only prevail if he shows that
the defendant acted with actual malice in publishing the information. Chambers,
668 F.3d at 564. The existence of privilege is also a matter of law for the court to
decide. Id. Alleged defamatory statements are privileged if they are provided
on a proper occasion, for a proper purpose, and on probable cause. See id.
Furthermore, statements are privileged if they “should be encouraged despite
the risk that the statements might be defamatory.” Bol v. Cole, 561 N.W.2d 143,
149 (Minn. 1997).
As the alleged defamatory statement, the Report was privileged because it
was provided on a proper occasion, for a proper purpose, and on probable cause.
Addressing the first two prongs, the Report was made on a proper occasion for a
proper purpose because Congress has encouraged statements like the Report by
passing the SAFE Act to require employers like Wells Fargo to obtain such
28
reports and by exempting those reports from FCRA liability through 15 U.S.C. §
1681a(y). This conclusion is consistent with the holding in McBride v. Sears,
Roebuck & Co., 235 N.W.2d 371, 374 (Minn. 1975), where the court determined
that “[c]ommunications between an employer’s agents made in the course of
investigating or punishing employee misconduct are made upon a proper
occasion and for a proper purpose, as the employer has an important interest in
protecting itself and the public against dishonest or otherwise harmful
employees.” There is also support in the case of Thompson v. Olsten Kimberly
Qualitycare, 33 F. Supp. 2d 806, 816 (D. Minn. 1999), which provides that
“[c]ourts have applied the qualified privilege defense to protect statements made
by employers in the context of investigating employee misconduct, on the
ground that the employer’s interest in protecting itself and the public from
harmful employees is important.” The rationale demonstrated by these cases
applies to the Report because it was made in the context of Wells Fargo’s
investigation of Plaintiff. While Wells Fargo’s investigation was not one of
Plaintiff’s misconduct on the job, the investigation was still driven by the
predominate purpose of protecting the company and the public from dishonest
29
practices by an employee. Therefore, the Court concludes that the Report was
created on a proper occasion with a proper purpose.
Finally, to address the third prong of the privilege test, the Report was
supported by reasonable cause. For statements to be privileged, they must be
“supported by reasonable or probable cause,” which can be determined by
examining “the precise nature and extent of the investigation [of] the facts
supporting the defamatory allegations.” Rudebeck v. Paulson, 612 N.W.2d 450,
454 (Minn. Ct. App. 2000). The Report was supported by reasonable cause
because (1) it was based on actual court records requested by Defendant’s
employees; (2) it was double-checked for accuracy; and (3) Defendant’s reports
are accurate more than 99.975% of the time. While the Report was itself
inaccurate, there was reasonable cause for its inaccuracy. For example, the
Report was not unreasonable in stating that Plaintiff was guilty or that he was
sentenced to probation because, while these are errors, Plaintiff did plead guilty
and he served one year of unsupervised probation. Even the one year jail
sentence erroneously included on the Report had a basis in the court records,
which provided “STAY IMP 1 YR.” These errors, thus, arose as reasonable
mistakes, as they were grounded in parallels from the court records.
30
Additionally, there is no evidence of malice here. Accordingly, the Court
concludes that the Report was privileged and therefore grants summary
judgment on the defamation claim.
F.
Other Tort Claims
Counts IX, X, and XI of Plaintiff’s Amended Complaint allege various tort
claims against Defendant: negligence, negligence per se, and tortious interference
with contractual relations. The Court grants Defendant’s motion for summary
judgment as to these Counts.
The Court considers each of these Counts without deciding whether they
are parallel actions. See Wirig v. Kinney Shoe Corp., 461 N.W.2d 374, 379 (Minn.
1990) (“[W]e hold that a sexual harassment action brought pursuant to the
MHRA does not bar a parallel action for common law battery . . . Although we
decide parallel actions can be maintained, we do not uphold double recovery for
the same harm.”). However, the Court notes that the privilege defense to
Plaintiff’s defamation claim also applies to the other tort claims alleged in Counts
IX through XI. “Absolute privilege also bars claims sounding in defamation—
that is claims where the injury stemmed from and grew out of the defamation.”
See MSK EyEs, Ltd. v. Wells Fargo Bank, NA, 546 F.3d 533, 544 (8th Cir. 2008)
(citation omitted). “In Minnesota, a plaintiff cannot elude the absolute privilege
31
by relabeling a claim that sounds in defamation.” Id. (citing Pinto v.
International Set Inc., 650 F. Supp. 306, 309 (D. Minn. 1986)). Accordingly,
Plaintiff’s tort claims fail for the same reason his defamation claim fails.
1.
Count IX: Negligence
Plaintiff’s negligence claim fails as a matter of law. Plaintiff argues that
Defendant was negligent in its preparation and distribution of the Report. (Am.
Compl. Docket No. 32, ¶ 102.) To prevail on a negligence claim, a plaintiff must
show “(1) the existence of a duty of care; (2) a breach of that duty; (3) an injury;
and (4) the breach of the duty being the proximate cause of the injury.” MSK
EyEs, 546 F.3d at 545 (citation omitted). The Eighth Circuit stated that it knows
“of no authority holding a company has a duty to its clients to maintain accurate
internal data,” and that “retention of inaccurate data was not the proximate
cause of Appellant’s alleged injury; if anything, disclosure of the information to
third parties produced the alleged injury.” Id.
Therefore, here, Defendant’s mere preparation of the Report breached no
duty. Plaintiff’s injury was instead caused by the communication of the Report
by Defendant to Wells Fargo. Accordingly, Plaintiff cannot prove proximate
cause without relying on the same facts as the defamation claim. The alleged
32
negligent conduct here stems from the same conduct that formed the basis of the
defamation claim. Therefore, Plaintiff has “inappropriately dressed their
defamation claim in the garb of negligence.” Id. Because the Court grants
summary judgment on the defamation claim based on privilege, it grants
summary judgment with respect to the negligence claim as well.
2.
Count X: Negligence Per Se
The Court concludes that the negligence per se claim fails as a matter of
law as well. This claim, however, duplicates Counts IV and VII, asserting that
Defendant breached a statutory standard of care from FCRA and MBSSA when it
failed to correct, delete, or modify the inaccurate information in the Report after
receiving Plaintiff’s dispute. See 15 U.S.C. § 1681i; Minn. Stat. § 332.70. Plaintiff
also alleges that Defendant breached the statutory duties in FCRA and MBSSA
regarding dissemination of inaccurate reports (Am. Compl. ¶ 109.)
The Court concludes that the negligence per se claim fails as a matter of
law. Plaintiff asserts that Defendant is negligent per se for violating MBSSA and
FCRA. “When negligence per se is appropriate, showing a violation of a statute
substitutes for plaintiff’s required showing of duty and breach.” Mine v. Federal
Home Loan Mortg. Corp., No. 13-220, 2013 WL 2443852, at *4 (D. Minn. June 5,
33
2013). “[N]ot every violation of a statute constitutes negligence.” In re Prof’l Fin.
Mgmt., Ltd., 692 F. Supp. 1057, 1065 (D. Minn. 1988) (citing Johnson v. Farmers &
Merchs. State Bank of Balaton, 320 N.W.2d 892 (Minn. 1982)). Negligence per se
statutes typically provide for a private right of action or are safety statutes, “for
which the per se negligence doctrine is more typically appropriate.” Id.
Assuming without deciding that MBSSA and FCRA are negligence per se
statutes, MSK EyEs is instructive. Insofar as Plaintiff alleges that Defendant was
negligent by “disseminating inaccurate information” under FCRA or MBSSA,
this claim faces the same fatal flaw as the negligence claim because it merely
“dresse[s] [Plaintiff’s] defamation claim in the garb of negligence.” MSK EyEs,
546 F.3d at 545. Plaintiff cannot elude the privilege defense for this aspect of the
claim, and therefore, the allegation that Defendant was negligent by
communicating the report fails as a matter of law.
With respect to the Defendant’s remaining potential breach of the
MBSSA’s duty to correct inaccurate information in response to a dispute, the
Court concludes that this claim in negligence per se fails as a matter of law
because the element of causation is insufficiently established. Plaintiff’s alleged
injury is “humiliation, emotional distress, loss of income and benefits, attorneys’
34
fees and costs, and other serious damages.” (Am. Compl. ¶ 112.) Plaintiff has
failed to show that Defendant’s reinvestigation of the Report after Plaintiff
submitted his first dispute form caused these injuries. These injuries were
proximately caused, rather, by the initial communication of the Report, which
was privileged; the mere “retention of inaccurate data was not the proximate
cause of [Plaintiff’s] alleged injury.” See MSK EyEs, 546 F.3d at 545.
Accordingly, the Court concludes that Plaintiff’s negligence per se claim
fails as a matter of law, and summary judgment is granted with respect to Count
X.
3.
Count XI: Tortious Interference with Contractual Relations
Finally, Plaintiff’s tortious interference claim also fails. Plaintiff alleges
that, by communicating inaccurate information in the Report, Defendant
“intentionally procured Wells Fargo’s breach of [employment] contract with
Plaintiff.” (Am. Compl. ¶ 116.) “[W]hen the same defamation forms the basis of
both a tortious interference and defamation claim, the tortious interference claim
is encompassed by the defamation claim. Hence, respondents cannot sustain
their separate tortious interference claims.” Am. Iron & Supply Co. v. Dubow
35
Textiles, No. C1-98-2150, 1999 WL 326210, at *5 (Minn. Ct. App. May 25, 1999)).
Privilege, therefore, applies as a defense to this claim.
Furthermore, the evidence shows that the element of intent is missing from
this claim. A tortious interference claim is defeated if intent is not proven. Witte
Transp. Co. v. Murphy Freight Lines, Inc., 193 N.W.2d 148, 151-52 (Minn. 1971).
Plaintiff has offered no evidence that Defendant intended to interfere with
Plaintiff’s contractual relationship with Wells Fargo. (See Martin Dep. 115:18116:9). Accordingly, the Court concludes that Plaintiff’s tortious interference
claim fails as a matter of law, and summary judgment is granted as to Count XI.
Accordingly, based on all the files, records, and proceedings herein,
IT IS HEREBY ORDERED that First Advantage Background Services’
Motion for Summary Judgment [Docket No. 43] is GRANTED in part and
DENIED in part; the motion is GRANTED with respect to Counts I, II, III,
VIII, IX, X, and XI; the motion is DENIED with respect to Counts IV, VI,
and VII.
Dated: March 25, 2014
s/ Michael J. Davis
Michael J. Davis
Chief Judge
United States District Court
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