Ashcraft v. Welk Resort Group, Corp. et al

Filing 154

ORDER. IT IS ORDERED that Ashcraft's motion for summary judgment 130 and Experian's motion for summary judgment 134 are GRANTED in part: Ashcraft can proceed on his claims that Experian negligently violated §§ 1681e and 1681i when it prepared the May 2016 consumer (reinvestigation) report with a patently wrong status date. Ashcraft cannot proceed on his theories that reviewing county recorder's records is a reasonable procedure for a CRA to perform on these facts or that he suffered an adverse credit event because of Experian's inaccurate reporting. The motions are DENIED in all other respects. IT IS FURTHER ORDERED that this case is REFERRED to the magistrate judge for a MANDATORY SETTLEMENT CONFERENCE. The parties' obligation to file their joint pretrial order is STAYED until 10 days after that settlement conference. Signed by Judge Jennifer A. Dorsey on 3/12/2021. (Copies have been distributed pursuant to the NEF - HAM)

1

UNITED STATES DISTRICT COURT

2

DISTRICT OF NEVADA

3 John E. Ashcraft,
4

Case No.: 2:16-cv-02978-JAD-NJK

Plaintiff

5 v.

Order Granting in Part Cross-motions for
Summary Judgment

6 Welk Resort Group, Corp. et al.,
[ECF Nos. 130, 134]
7

Defendants

8

Plaintiff John E. Ashcraft contends that consumer reporting agency (CRA) Experian

9 Information Solutions, Inc. violated the Fair Credit Reporting Act (FCRA), 15 U.S.C. §§ 1681–
10 1681x , and Nevada’s consumer-reporting statutes when it failed to reasonably reinvestigate
11 Ashcraft’s dispute about his account with Welk Resort Group, Corp. and later reported
12 inaccurate information about that account. 1 Ashcraft’s first claim for relief implicates two
13 provisions of the FCRA: § 1681i(a)’s requirement that CRAs reinvestigate the accuracy of
14 information in a consumer’s file upon receiving a consumer’s dispute notice and § 1681c(a)(5)’s
15 mandate that adverse items of information cannot be reported beyond seven years. Ashcraft’s
16 second claim implicates § 1681e(b)’s mandate that CRAs use reasonable procedures to ensure
17 maximum possible accuracy of the consumer-credit information that they obtain. 2 Ashcraft’s
18 third claim alleges that Experian violated NRS 598C.160(1)’s requirement that CRAs
19
1

20

2

ECF No. 78 (first amended complaint).

Ashcraft’s first two claims vaguely allege that “[t]he foregoing acts and omissions constitute
numerous and multiple willful, reckless[,] or negligent violations of the FCRA, including but not
21
limited to each and every one of the above-cited provisions of the FCRA, 15 U.S.C. § 1681.”
ECF No. 78 at ¶¶ 132, 136. The only differences are that the second claim is alleged on behalf
22
of Ashcraft and one of the putative subclasses, and it falls under a heading stating that it arises
only under § 1681e(b). Compare id. at ¶¶ 131–34, with id. at ¶¶ 135–39. Thus, I construe
23
Ashcraft’s second claim as alleging only violations of § 1681e(b), and I construe his first claim
as alleging violations of §§ 1681i and 1681c.

1 reinvestigate the accuracy of information that has been disputed by a consumer. And his fourth
2 claim seeks declarations that Experian violated § 1681e(b) and NRS 598.160(1). Ashcraft also
3 asserts his last three claims on behalf of two putative classes of similarly situated consumers.
4

Each side moves for summary judgment on Ashcraft’s claims under §§ 1681e and 1681i

5 and NRS 598C.160. 3 To sustain his §§ 1681e and 1681i FCRA claims, Ashcraft must show that
6 Experian prepared a consumer report with, or its files contained, any item of information that is
7 patently wrong or so misleading that it can be expected to negatively affect credit decisions.
8 Having carefully considered the arguments of counsel and the substantial record in this case, I
9 find that Ashcraft has shown that Experian prepared a consumer report with a patently wrong
10 status date for his Welk Resort account, and a reasonable jury could find that he disputed that
11 item of information to Experian. But he has not shown that Experian’s reporting was materially
12 misleading.
13

Factual disputes about how the wrong status date came to be reported, if Experian had

14 reason to distrust Welk Resort or the information it furnished, and the objective meaning of the
15 nature of Ashcraft’s dispute preclude summary judgment on whether Experian used reasonable
16 procedures when it obtained the status date (§ 1681e) or reinvestigated Ashcraft’s possible
17 dispute of that information (§ 1681i). But the uncontested evidence shows that Experian did
18 reinvestigate Ashcraft’s dispute, so his claim under NRS 598C.160(1), which does not have a
19 reasonableness requirement, fails as a matter of law. I therefore grant in part the cross-motions
20 for summary judgment and refer the parties to the magistrate judge for a mandatory settlement
21 conference.
22
23

3

ECF Nos. 130 (Ashcraft’s motion); 134 (Experian’s motion). Neither side moves for summary
judgment on Ashcraft’s § 1681c claim, so I do not address it in this order.
2

1

Background

2 A.

Bankruptcy petition (April 2011) and discharge (August 2011)

3

Ashcraft voluntarily filed a Chapter 7 bankruptcy petition on April 29, 2011. 4

4 Accompanying his petition were schedules, a statement of intent, and a creditor matrix. In those
5 documents, Ashcraft identified “Welk Resorts” as one of his creditors. 5 Ashcraft also repeatedly
6 stated in those documents that he owned a timeshare through “Welk Resorts” and intended to
7 surrender the property to that creditor. 6 Ashcraft has not identified any records from his
8 bankruptcy case confirming that he surrendered the property and I found none.
The bankruptcy court granted Ashcraft a discharge on August 3, 2011. 7 The discharge

9

10 order does not specify what debts were discharged. Rather, it explains that a discharge
11 “eliminates a debtor’s legal obligation to pay a debt that is discharged. Most, but not all, types of
12 debts are discharged if the debt existed on the date the bankruptcy case was filed.” 8 The order
13 lists “[s]ome of the common types of debts [that] are not discharged in a chapter 7 bankruptcy
14 case.” 9 And it concludes with the bolded warning: “[t]his information is only a general summary
15 of the bankruptcy discharge. There are exceptions to the general rules. Because the law is
16
17
18
19

4

ECF No. 130-3 at 3 (Voluntary Petition).

5

Id. at 14 (Schedule A – Real Property), 47 (Creditor Matrix).

6
Id. at 14, 20 (Schedule D – Creditors Holding Secured Claims), 40–41 (Chapter 7 Individual
20 Debtor’s Statement of Intention).

22

7

ECF No. 130-4 (discharge order).

8

21

Id. at 3.

9

Id. (including “debts [that] are not properly listed by the debtor[,]” “that the bankruptcy court
specifically has decided or will decide in this bankruptcy case are not discharged[,]” and “[d]ebts
23
for which the debtor has given up the discharge protections by signing a reaffirmation agreement
in compliance with the Bankruptcy Code[’s] requirements”).
3

1 complicated, you may want to consult an attorney to determine the effect of the discharge in this
2 case.” 10
3

Eight days after discharge, Welk Resort sent Ashcraft a letter stating that it “has agreed to

4 accept a grant deed to return the property to [its] ownership.” 11 Ashcraft promptly signed the
5 letter and grant deed and returned both to Welk Resort. 12 Welk Resort recorded the grant deed
6 on August 24, 2011. 13 Ashcraft’s bankruptcy case was closed on October 17, 2011. 14
7 B.

Consumer report (March 2016) and dispute letter (April 2016)

8

Almost five years later, Ashcraft requested and received a free copy of his consumer

9 report from Experian. 15 Ashcraft reviewed the report and determined that Experian was
10 incorrectly reporting late payments of 30 days in May 2011 and 60 days in June 2011 in the
11 payment history grid for his Welk Resort account. 16 Ashcraft’s attorneys here—the same ones
12 who represented him in bankruptcy—drafted a dispute letter for his review and signature. 17 In
13 this letter Ashcraft explains,
14

You reported that I made the following late payment(s) after filing
my Bankruptcy:

15

May 2011
June 2011

16

30 days late
60 days late

17
18
10

Id. (emphasis in bold omitted).

11

ECF No. 134-2 at 79 (letter from Welk Resort to Ashcraft).

12

Id.

13

ECF No. 130-5 at 9 (recorded Grant Deed).

14

22

In re Ashcraft, No. 11-17593, at ECF No. 25 (Bankr. D. Nev. Oct. 17, 2011) (Final Decree).

15

ECF No. 130-19 at 85 (83:07–11) (Ashcraft deposition).

23

16

Id. at 86–87 (83:23–85:08).

17

Id. at 87 (85:09–15).

19
20
21

4

1
This was inaccurate in itself since I was current with all obligations
due to Welk Resort Group for these dates as required after my
Bankruptcy was filed and it was inaccurate to state I was “late”
during any of these dates, since I was fully and timely performing
any duties owed to Welk Resort Group during the above date(s).

2
3
4

Accordingly, please immediately correct the above inaccurate
“late” notations to reflect that I was current and maintaining my
obligations to Welk Resort Group. If you do not immediately
make these corrections on my creditor report, please include a 100
word statement in my credit report of all the disputed information
contained in this letter regarding this account. 18

5
6
7

8 Attached to the letter was proof of Ashcraft’s identity, the first three pages of his bankruptcy
9 petition, and a copy of his consumer report from Experian dated March 15, 2016. 19 None of the
10 pages that Ashcraft provided from his bankruptcy petition mentions Welk Resort. 20
11

The public-records section of the March 2016 consumer report states that Ashcraft filed

12 for bankruptcy in April 2011 and received a Chapter 7 discharge in August 2011. 21 The report
13 states that some accounts were discharged in Ashcraft’s bankruptcy, but it does not list that
14 information about the Welk Resort account. 22 Instead, the report states that the Welk Resort
15 account’s status is “[p]aid, [c]losed” with a date of “Oct 2011” for that status. 23 The credit limit
16 or original amount reported is “$9,445.” 24 The recent balance, high balance, and monthly
17 payment are all “[n]ot reported.” 25
18
18

ECF No. 130-6 at 3 (dispute letter).

19

Id. at 4–25.

20

See id.

21

Id. at 6 (March 2016 consumer report).

22

22

See id. at 8.

23

Id.

23

24

Id.

25

Id.

19
20
21

5

1 C.

Investigation, reinvestigation, and report (May 2016)

2

Experian’s Federal Civil Procedure Rule 30(b)(6) witness Anna Simmons testified in

3 deposition that Experian received Ashcraft’s dispute letter and sent an automatic consumer
4 dispute verification (ACDV) through the e-Oscar system 26 to Welk Resort, which included a
5 complete copy of the dispute letter and its attachments. 27 Experian identified the dispute as code
6 “106 – disputes present/previous Account Status, History. Verify accordingly.” 28 It also briefly
7 described Ashcraft’s dispute as claiming that the account should reflect that he was “paid
8 current.” 29 Welk Resort sent its ACDV response back to Experian on May 16, 2016. 30 Experian
9 updated the information on the tradeline and sent Ashcraft a reinvestigation report with the
10 updated account information on the same day. 31
11

Within the reinvestigation report, Experian rereported the late payments in May and June

12 2011, the monthly payment and high balance as “not reported[,]” and the credit limit or original
13 amount as “$9,445.” 32 It reported a new status of “[c]reditor received deed” and “May 2016” as
14 the date for that status. 33 It reported that “this account is scheduled to continue on record until
15
16
17
18
19
20

26

The e-Oscar system is used by CRAs and data furnishers to communicate about disputes. ECF
No. 130-15 at 100 (99:06–09) (Simmons deposition).
27

Id. at 125–26 (124:25–125:11).

28

ECF No. 130-7 at 2 (Experian’s ACDV response); accord ECF No. 134-2 at 196 (Welk
Resort’s ACDV response).

29

ECF No. 130-7 at 2 (Experian’s ACDV response); accord ECF No. 134-2 at 196 (Welk
21 Resort’s ACDV response).
30
ECF No. 130-15 at 188 (187:13–23).
22 31
Id. at 196 (195:08–23).
23

32

ECF No. 130-8 at 3.

33

Id.
6

1 Feb 2018.” 34 And it reported a recent balance of “$0 as of May 2016.” 35 On the “dispute
2 results” page of the reinvestigation report, if Ashcraft “still question[ed] an item,” Experian
3 invited him to “contact the furnisher of the information directly or review the original
4 information in the public record.” 36 It also informed Ashcraft that he could “submit additional
5 documents to [Experian] supporting his claim . . . .” 37 Ashcraft didn’t do any of that.
6

The parties genuinely dispute whether the wrong status date originated with Welk Resort.

7 “Date of status” is an item of information that appears on the consumer reports but does not
8 appear on the ACDV response forms that Experian and Welk Resort provided. 38 The basis for
9 the parties’ dispute about the origin of the May 2016 status date is Simmons’s deposition
10 testimony.
11

Simmons testified that to determine the date to report for a new status, Experian “look[s]

12 at the balance date that the furnisher is required to respond back with.” 39 But Welk Resort “did
13 not provide the required balance date, so Experian add[ed] the ACDV response date” of May 16,
14 2016, for the balance date. 40 When Ashcraft’s counsel pointed out that he saw a balance date of
15 May 16, 2016, listed in the subscriber’s response box on Experian’s form and asked if Experian
16 put that information there, Simmons responded “[y]es.” 41 She explained that Experian did so
17
18
19
20

34

Id.

35

Id.

36

Id. at 2.

37

Id.

38

Compare ECF Nos. 130-6 at 8 (March 2016 report) and 130-8 at 3 (May 2016 report), with
21 ECF Nos. 130-7 at 2 (Experian’s ACDV response) and 134-2 at 196 (Welk Resort’s ACDV
response).
22 39
ECF No. 130-15 at 166–67 (165:25–166:08).
23

40

Id. at 166–68 (165:25–167:07).

41

Id. at 168 (167:08–15).
7

1 “[b]ecause the balance date was not provided as is required when [the furnisher] provide[s] that
2 account status.” 42 Simmons also explained that Experian’s disclosure log (D/R Log) does not
3 show that Welk Resort responded with a balance date and she knows from “training that if [the
4 furnisher] do[esn’t] provide a date, [Experian] do[es] use the ADCV response date.” 43
5

Simmons later declared that she was mistaken in testifying that Experian supplied the

6 status date. 44 She explained that, after her deposition, she “reviewed several documents
7 confirming that Welk, not Experian, provided the date of account information that populated the
8 ‘Balance Date’ ACDV field.” 45 Simmons identified four pieces of evidence that she reviewed to
9 reach her contrary conclusion: (1) Welk Resort’s internal copy of its ACDV response, (2) the
10 declaration of Welk’s Corporate Financial Services Officer, (3) the deposition transcript of
11 Welk’s Rule 30(b)(6) witness, and (4) the deposition transcript of Ashcraft’s expert witness. 46
12 But Simmons’s original, plaintiff-favorable testimony remains part of the record in this case. 47
13 And Ashcraft’s expert Evan Hendricks testified in his deposition that Simmons’s original
14 testimony is consistent with Experian’s internal guide for processing ACDVs, specifically the
15 grid-conflict-rule procedures. 48
16
17
18

21
22
23

Id.
Id. (168:17–21).

44

ECF No. 134-1 at 7, ¶¶ 3–4 (Simmons declaration).

45

Id. at 7–8, ¶ 6.

46

Id.

47

20

42
43

19

See ECF No. 91 (Order Affirming Magistrate Judge’s Order Striking FRCP 30(e) Changes).

48

ECF No. 134-1 at 120 (221:11–20) (Ashcraft’s expert Evan Hendricks deposition) (referring to
the “conflict grid rules” portion of the manual).
8

1

Discussion

2 A.

Legal standards for cross-motions for summary judgment

3

The principal purpose of the summary-judgment procedure “is to isolate and dispose of

4 factually unsupported claims or defenses . . . .” 49 The moving party “bears the initial
5 responsibility” of presenting the basis for its motion and identifying the portions of the record or
6 affidavits that demonstrate the absence of a genuine issue of material fact. 50 If the moving party
7 satisfies its burden with a properly supported motion, the burden then shifts to the opposing party
8 to present specific facts that show a genuine issue for trial. 51
9

Who bears the burden of proof on the factual issue in question is critical. When the party

10 moving for summary judgment would bear the burden of proof at trial (typically the plaintiff), “it
11 must come forward with evidence [that] would entitle it to a directed verdict if the evidence went
12 uncontroverted at trial.” 52 Once the moving party establishes the absence of a genuine issue of
13 fact on each issue material to its case, “the burden then moves to the opposing party, who must
14 present significant probative evidence tending to support its claim or defense.” 53 When instead
15 the opposing party would have the burden of proof on a dispositive issue at trial, the moving
16 party (typically the defendant) doesn’t have to produce evidence to negate the opponent’s claim;
17 it merely has to point out the evidence that shows an absence of a genuine material factual
18
19
20
21

49

Celotex Corp. v. Catrett, 477 U.S. 317, 323–24 (1986).

50

Id. at 323.

51

Scott v. Harris, 550 U.S. 372, 380 (2007).

52

C.A.R. Transp. Brokerage Co. v. Darden Rest., Inc., 213 F.3d 474, 480 (9th Cir. 2000)
22 (quoting Houghton v. South, 965 F.2d 1532, 1536 (9th Cir. 1992)) (citation and quotations
omitted).
23 53
Intel Corp. v. Hartford Accident & Indem. Co., 952 F.2d 1551, 1558 (9th Cir. 1991) (citation
omitted).
9

1 issue. 54 The movant need only defeat one element of the claim to garner summary judgment on
2 it because “a complete failure of proof concerning an essential element of the nonmoving party’s
3 case necessarily renders all other facts immaterial.” 55 “When simultaneous cross-motions for
4 summary judgment on the same claim are before the court, the court must consider the
5 appropriate evidentiary material identified and submitted in support of”—and against—“both
6 motions before ruling on each of them.” 56
7 B.

Ashcraft’s FCRA claims

8

15 U.S.C. § 1681e(b) provides that “[w]henever a consumer reporting agency prepares a

9 consumer report it shall follow reasonable procedures to assure maximum possible accuracy of
10 the information concerning the individual about whom the report relates.” “Liability under
11 § 1681e(b) is predicated on the reasonableness of the credit reporting agency’s procedures in
12 obtaining credit information.” 57 15 U.S.C. § 1681i(a)(1)(A) similarly provides that “[i]f the
13 completeness or accuracy of any item of information contained in a consumer’s file at the
14 consumer reporting agency is disputed by the consumer and the consumer notifies the agency
15 directly . . . of such dispute,” the agency must “conduct a reasonable reinvestigation to determine
16 whether the disputed information is inaccurate” and record the information’s current status or
17 delete it from the file.
18

To sustain a claim under either statute, the plaintiff must present evidence tending to

19 show that a credit reporting agency prepared a credit report (§ 1681e) or credit file (§ 1681i) on
20
54

21
22
23

See, e.g., Celotex, 477 U.S. at 323–24.

55

Id. at 322.

56

Tulalip Tribes of Wash. v. Washington, 783 F.3d 1151, 1156 (9th Cir. 2015) (citing Fair Hous.
Council of Riverside Cnty., Inc. v. Riverside Two, 249 F.3d 1132, 1134 (9th Cir. 2001)).
57

Guimond v. Trans Union Credit Info. Co., 45 F.3d 1329, 1333 (9th Cir. 1995) (collecting
cases).
10

1 him that contains inaccurate information. 58 An item of information is inaccurate for the FCRA’s
2 purposes if “it is either patently incorrect or is misleading in such a way and to such an extent
3 that it can be expected to adversely affect credit decisions.” 59 “The FCRA does not impose strict
4 liability, however—an agency can escape liability if it establishes that an inaccurate report was
5 generated despite the agency’s following reasonable procedures.” 60 “The reasonableness of the
6 procedures and whether the agency followed them will be jury questions in the overwhelming
7 majority of cases.” 61
8

1.

9

Ashcraft argues that Experian reported three patently wrong items about his Welk Resort

Inaccurate information

10 account: (1) $0 balance as of May 2016, (2) creditor received the deed in May 2016, and
11 (3) payments were 30- and 60-days late in May and June 2011. 62 There is no genuine dispute
12 that the second item—the status date—is patently wrong. Experian points out that Ashcraft
13 admittedly did not return the deed in lieu of foreclosure until after his bankruptcy discharge, 63
14 but that fact is not material to whether Welk Resort received the deed in May 2016. The
15 uncontested evidence shows that Welk Resort received and recorded the deed in August 2011. 64
16

But I am not persuaded that the other two items are patently wrong. Although neither

17 side provides any law addressing bankruptcy discharges or does the analysis necessary to show
18
19

58

Id.

59
Shaw v. Experian Info. Sols., Inc., 891 F.3d 749, 756 (9th Cir. 2018) (internal quotation
20 omitted) (collecting cases).
60

Guimond, 45 F.3d at 1333.

61

22

Id.

62

ECF No. 130 at 17.

23

63

ECF No. 141 at 15.

64

ECF Nos. 130-5 at 9; 134-2.

21

11

1 that the Welk Resort debt was, in fact, discharged, it is not genuinely disputed that the debt was
2 discharged. Because Ashcraft’s legal obligation to pay the debt was discharged in August
3 2011, 65 it was factually accurate to report that the account had a $0 balance in May 2016. It was
4 also factually accurate to report that payments were 30- and 60-days late in May and June 2011
5 because Ashcraft doesn’t dispute that he stopped paying Welk Resort after he filed for
6 bankruptcy in April 2011. 66
7

Ashcraft argues that Experian’s reporting was misleading because it deviated from the

8 credit industry’s Credit Reporting Resource Guide (CRRG). 67 He points out that the CRRG
9 counseled Experian to report the account’s status as discharged in Chapter 7 bankruptcy with a
10 status date of April 29, 2011 (the petition date), and no payment history. 68 But Ashcraft does not
11 provide authority or evidence that failing to report that an account has been discharged in
12 bankruptcy can be expected to negatively affect credit decisions. 69 He doesn’t even provide
13 argument to that effect; he merely concludes that Experian’s “deviation from the [guidelines]
14 was materially misleading.” 70 Ashcraft has “the burden to prove that the inaccuracy is
15 ‘misleading in such a way and to such an extent that it can be expected to adversely affect credit
16 decisions.’” 71 He cannot discharge that burden with unexamined and unsupported conclusions.
17
18

65

Blixseth v. Credit Suisse, 961 F.3d 1074, 1082 (9th Cir. 2020) (explaining that “a discharge in
19 bankruptcy does not extinguish the debt itself but merely releases the debtor from personal
liability”) (internal quotation omitted).
20 66 ECF No. 130-19 at 61–62 (59:09–60:14).
67

ECF No. 130 at 18.

68

22

Id.

69

See id. at 6–7, ¶ 8; 10–11, ¶ 15; 12, ¶ 18; 18.

23

70

Id. at 18.

71

Shaw, 891 F.3d at 756.

21

12

1 Ashcraft has therefore failed to show that Experian’s reporting was materially misleading. But
2 even if attorney conclusions were enough to survive summary judgment, I could not decide as a
3 matter of law that Experian’s reporting was materially misleading in violation of § 1681i
4 because, as discussed below in Section 3(a), Ashcraft’s dispute is ambiguous about whether he
5 claimed that the account’s status should be reported as discharged in bankruptcy. And as will be
6 shown, that ambiguity bleeds into Ashcraft’s § 1681e claim.
7

What this means is that Ashcraft has identified a single inaccuracy: the patently wrong

8 May 2016 status date. The status date supplies the inaccuracy needed for Ashcraft to proceed on
9 his § 1681e claim. To sustain his claim under § 1681i, Ashcraft must have disputed the status
10 date to Experian. 72 There is no evidence he did that, but his original dispute concerned the
11 account’s status. 73 If the account’s status is disputed then, logically, any date reported for that
12 status is also disputed. The wrong status date therefore applies to Ashcraft’s § 1681i claim, too.
13

2.

14

To round out his burden under § 1681e, Ashcraft must demonstrate that the wrong status

Consumer report required for claim under § 1681e(b)

15 date appeared on a consumer report that Experian prepared about him. Ashcraft persuasively
16 argues that the reinvestigation report Experian sent him in May 2016 fits the bill. 74 He points out
17 that the FCRA requires CRAs to provide consumers with “a consumer report that is based upon
18 the consumer’s file as that file is revised as a result of the reinvestigation” either as part of or in
19
20
72

See 15 U.S.C. § 1681i(a)(1)(A) (stating that a CRA’s duty to reinvestigate whether disputed
information is inaccurate arises when a “consumer notifies the agency directly, or indirectly
22 through a reseller, of such dispute”).
73
ECF No. 130-7 at 2 (Experian’s ACDV response); accord ECF No. 134-2 at 196 (Welk
23 Resort’s ACDV response).
21

74

ECF No. 130 at 15–16.
13

1 addition to written notice of the results of the reinvestigation. 75 Experian provided the required
2 consumer report to Ashcraft on page 2 of the reinvestigation report, which includes the wrong
3 status date. 76
4

Ashcraft also persuasively argues that the reinvestigation report qualifies as a consumer

5 report because Experian had a reasonable expectation that it would be used for a permissible
6 purpose. 77 The Ninth Circuit explained in Comeaux v. Brown & Williamson Tobacco Co. that if
7 a CRA provides a report “based on a reasonable expectation that [it] will be put to a use
8 permissible under the FCRA, then that report is a ‘consumer report’ under the FCRA . . . .” 78
9 The reinvestigation report states that Ashcraft can ask Experian to send “these results” to past
10 recipients of his credit report. 79 Ashcraft points out that furnishing a consumer report “[i]n
11 accordance with the written instructions of the consumer to whom it relates” is a permissible
12 purpose under the Act. 80 Ashcraft has therefore shown that Experian prepared a consumer report
13 on him that contains a patently wrong status date. I therefore proceed to the parties’ arguments
14 about whether Experian used reasonable procedures when it obtained that information and
15 reinvestigated Ashcraft’s dispute of it.
16
17
18
19
75

20
21
22
23

15 U.S.C. § 1681i(a)(6)(B)(2)(ii).

76

ECF No. 130-8 at 3.

77

Id. at 16–17.

78

Comeaux v. Brown & Williamson Tobacco Co., 915 F.2d 1264, 1274 (9th Cir. 1990)
(emphasis omitted).
79

ECF No. 130-8 at 2.

80

15 U.S.C. § 1681b(a)(2).
14

1

3.

2

Reasonableness of procedures
a.

3

Reconciling internal data and reviewing bankruptcy records

Ashcraft argues that the procedures Experian used to reinvestigate his dispute and obtain

4 the wrong status date were unreasonable because it did not reconcile its public-record data with
5 its tradeline data or review records from his bankruptcy case. 81 Experian argues that reviewing
6 records from Ashcraft’s bankruptcy case is not reasonable under these circumstances because it
7 did not have notice that Ashcraft was disputing that the account’s status should be reported as
8 discharged in bankruptcy. 82 It points out that even Ashcraft’s own expert could not confirm if
9 the debt had, in fact, been discharged. 83 And it explains that the Ninth Circuit has stated that a
10 CRA “is not required as part of its reinvestigation duties to provide a legal opinion on the merits”
11 about a debt’s validity. 84
12

But in nearly the same breath, Experian also explains that had Ashcraft simply “provided

13 a schedule of creditors from his bankruptcy showing that the Welk [Resort] account was
14 discharged, and indicated that he was disputing the account’s reporting as not included in
15 bankruptcy, Experian may have changed its reporting pursuant to its own policies.” 85 If
16 bankruptcy schedules and a clear dispute letter are enough for Experian to unilaterally determine
17 that an account has been discharged and update its reporting accordingly, then a rational fact
18 finder could find that reviewing the records in a bankruptcy case or reconciling its own public19 record data with its tradeline data are reasonable procedures for a CRA to undertake when
20
81

ECF No. 130 at 19–22.

82

22

ECF No. 141 at 19.

83

Id. at 19, 21–22 (citing ECF No. 134-1 at 95, 110–11 (122:08–15, 184:07–187:20)).

23

84

Id. at 20 (quoting Carvalho v. Equifax Info. Srvs., LLC, 6289 F.3d 876, 892 (9th Cir. 2010)).

85

Id. at 22 (quoting ECF No. 134-1 at 23–24 (221:22–224:12).

21

15

1 reinvestigating a consumer’s dispute that his account should be reported as discharged or
2 obtaining information from a furnisher about that account.
3

The question here is whether Ashcraft claimed in his dispute that the account should be

4 reported as discharged. The parties genuinely debate the objective meaning of Ashcraft’s
5 dispute. Experian contends that Ashcraft merely claimed that no late payments should be
6 reported, i.e., that the status should be “paid, current.” 86 Ashcraft disagrees, arguing he claimed
7 that no late payments should be reported because the debt should be reported as discharged in
8 bankruptcy with an inclusion date matching his petition date. 87
9

I note that Ashcraft’s dispute letter twice mentions bankruptcy, but the references are

10 opaque. Neither the letter nor the attachments expressly state that Welk Resort was listed as a
11 creditor in Ashcraft’s bankruptcy. Despite Ashcraft’s attorneys’ repeated instance to the
12 contrary, 88 those documents also do not expressly state that the debt was included or discharged
13 in bankruptcy (in those terms or any reasonable synonym or phrase). The letter’s clunky
14 phrasing implies that the debt was fully and timely paid but is ambiguous about how that
15 happened. A reasonable fact finder could interpret the letter as claiming that the late payments
16 were wrong because the debt was discharged in bankruptcy. A reasonable fact finder could also
17 interpret the letter as claiming that the late payments were wrong because the debt was timely
18 and fully paid outside of bankruptcy. Because Ashcraft’s dispute is ambiguous, the trier of fact
19 must determine if he claimed that the account should be reported as discharged.
20
21
22
23

86

See, e.g., ECF Nos. 141 at 24; 134-1 at 22 (214:03–215:10) (Experian’s expert Kimberly Cave
deposition).

87

See, e.g., ECF Nos. 130 at 4, ¶ 3; 130-19 at 95–96 (93:17–94:01); 130-16 at 24 (97:12–98:08).

88

ECF Nos. 130 at 4, ¶ 3; 146 at 5.
16

1

The nature of Ashcraft’s dispute matters for both of his FCRA claims. The

2 reasonableness of the procedures that a CRA uses when it reinvestigates a consumer’s dispute
3 naturally turns in part on the nature of the dispute. There is no such obvious connection between
4 a consumer’s dispute and the reasonableness of the procedures that a CRA uses to obtain
5 information when it prepares a report on a consumer. But Experian obtained the wrong status
6 date in the context of reinvestigating Ashcraft’s dispute, so in this case the reasonableness of
7 Experian’s procedures for obtaining that information turns in part on the nature of Ashcraft’s
8 dispute. Whether Experian’s procedures were reasonable is a question for the jury to resolve if it
9 determines that Ashcraft’s dispute claimed that the account should be reported as discharged.
10

b.

11

Reviewing county recorder’s records

Ashcraft also argues that Experian’s procedures were unreasonable because it did not

12 review the parcel records from the San Diego County Recorder’s office when it obtained the
13 wrong status date. 89 But he fails to explain how Experian would have known what county’s
14 records to search for the deed to his timeshare. To the extent Ashcraft argues that Experian
15 should have searched parcel records for all counties in the country, he has not raised a genuine
16 dispute that this is a reasonable procedure for a CRA to undertake. I therefore grant Experian
17 summary judgment on the theory that its procedures were unreasonable because it failed to
18 review county recorder’s files when obtaining the wrong status date or reinvestigating Ashcraft’s
19 dispute.
20

c.

21

Policy of substituting ACDV response date for status date

Ashcraft’s main argument is that Experian’s procedures are unreasonable because it

22 unilaterally reported the ACDV response date as the status date when Welk Resort furnished a
23
89

ECF No. 130 at 19.
17

1 new status but no corresponding date for that information. 90 He concludes that this procedure
2 will always result in a patently wrong status date. Ashcraft outlines a plausible way that
3 Experian could have done this under the procedures listed in its manual for processing and
4 evaluating ACDVs. 91 His chosen procedure says that if the ACDV response is to update the
5 status and keep the account open, then the dispute agent should use the “balance date” if
6 provided or the “response date” if not. 92
7

Ashcraft argues that I must find as a matter of law that Welk Resort could not have

8 possibly furnished a balance date because its ACDV response form doesn’t have a “balance
9 date” field—only Experian’s form has that field. It is true that Welk Resort’s and Experian’s
10 ACDV forms are not identical, but they appear to contain the same information. Experian’s
11 form has a field called “balance date” while Welk Resort’s form has a field called “date of
12 account information.” 93 These fields appear to contain the same information because the date
13 originally listed on both is October 31, 2011, and that date doesn’t appear in any other field on
14 either form. There is no evidence that e-Oscar’s outputting different descriptors for the same
15 information—using terminology that a CRA uses on its form versus terms that make sense to a
16 credit furnisher on its form—is a bug in the system rather than a feature of it. A reasonable jury
17 could find that the “date of account information” field on Welk Resort’s form corresponds to the
18 “balance date” field on Experian’s form. Experian, in fact, provides evidence to support its
19
20
21
90

22

Id. at 20.

91

ECF No. 146 at 4.

23

92

ECF No. 134-2 at 196.

93

Compare ECF No. 130-7 at 2, with 134-2 at 196 (capitalization omitted).
18

1 theory that Welk Resort furnished the wrong status date when it listed “5-16-2016” in the “date
2 of account information” on its response form. 94 I cannot resolve this dispute of fact at this stage.
3

The evidence also does not clearly show that Welk Resort instructed Experian to keep the

4 account open, which Ashcraft must show to prevail on this theory as a matter of law. Although
5 Experian considers the deed-in-lieu status that Welk Resort furnished to be an “open” one, 95
6 Welk Resort’s ACDV response shows that it also furnished August 29, 2011, as the date that the
7 account was closed. 96 And it instructed Experian to rereport a zero balance and no monthly
8 balance. 97 The result is that it is genuinely disputed how the wrong status date came to be
9 reported. So I cannot resolve at this stage whether Experian used reasonable procedures when it
10 obtained that information or reinvestigated Ashcraft’s dispute.
11

Also precluding summary judgment on reasonableness is whether Experian had reason to

12 distrust Welk Resort or the information it furnished. Assuming Welk Resort furnished the wrong
13 status date, the parties’ experts disagree whether that information is illogical on its face
14 considering that Welk Resort also furnished August 29, 2011, as the date that the account was
15 closed. 98 They also disagree about whether Welk Resort’s furnishing a pay rate code of 4, which
16 means 120 days delinquent, is illogical because it had not furnished a pay rate code of 3 for 90
17 days late. 99
18
19

94

ECF No. 134-1 at 20 (163:02–07).

95

ECF No. 131-12 at 32.

96

21

ECF No. 134-2 at 196.

97

Id.

22

98

23

99

20

Compare ECF No. 130-16 at 15–16 (220:20–221:10), with ECF No. 134-1 at 20 (162:03–
164:06).
Compare ECF No. 134-1 at 20 (162:03–164:06), with ECF No. ECF No. 130-16 at 18
(291:05–292:15).
19

1

The upshot of my decisions about Ashcraft’s FCRA claims is that he can proceed to trial

2 on both. Ashcraft has established that Experian reported a patently wrong status date on a
3 consumer report as required for both of his FCRA claims. But he has not shown that Experian’s
4 reporting was materially misleading. Factual disputes preclude summary judgment about
5 whether Experian used reasonable procedures when it obtained the wrong status date and
6 reinvestigated Ashcraft’s dispute. The jury will determine if Ashcraft disputed that the account
7 should be reported as discharged and if reconciling public-record data with tradeline data and
8 reviewing bankruptcy records are reasonable procedures for a CRA to perform in these disputed
9 circumstances. But Experian is entitled to summary judgment on Ashcraft’s theory that
10 reviewing county recorder’s parcel records is a reasonably required procedure here. I briefly
11 sidestep the parties’ arguments about Experian’s liability for willful and negligent violations
12 under the FCRA to first address Ashcraft’s claim under Nevada’s consumer-reporting statute.
13 C.

NRS 598C.160

14

NRS 598C.160(1) provides that “[i]f a consumer disputes the accuracy of any

15 information in the files of a reporting agency” that relates to him and notifies the agency of the
16 dispute, the agency must, “within 5 business days of becoming aware of the dispute, notify any
17 institutional sources of the information . . . .” 100 The statute also requires the agency to
18 reinvestigate the accuracy of the information disputed within 30 days unless it determines that
19 the dispute is “frivolous or irrelevant.” 101 The agency must notify the consumer if it “concludes
20 that the dispute is frivolous” and update its files if the information is wrong or cannot be
21
22
23

100

Nev. Rev. Stat. § 598C.160(1).

101

Id.
20

1 verified. 102 A consumer can recover his actual damages plus costs of suit and reasonable
2 attorneys’ fees for negligent violations of NRS 598.160, as well as punitive damages for willful
3 violations. 103
4

Ashcraft argues that there is no genuine dispute that Experian failed to reinvestigate his

5 dispute because “its reinvestigation contained inaccuracies[,]” like the wrong status date and no
6 bankruptcy information. 104 But the evidence provided by both sides shows that Experian did
7 reinvestigate Ashcraft’s dispute. Ashcraft himself contends that Experian used “Auto-ACDV
8 Processing” to reinvestigate his dispute, which he explains is a computer process that applies
9 Experian’s internal policies and procedures to process ACDV responses and update its files. 105
10 The real crux of Ashcraft’s claim isn’t that Experian failed to reinvestigate his dispute, but that it
11 didn’t use reasonable procedures when doing so. He argues that what happened here was an
12 illogical error and Experian’s auto-ACDV processing system should be better programmed to
13 flag illogical errors for a human agent to examine.
14

But NRS 598C.160 does not have a reasonableness requirement for reinvestigating a

15 consumer’s dispute. 106 The statute speaks of reasonableness only in the context of reinserting
16 information that had been deleted after a reinvestigation, and it places the burden to use
17 “reasonable procedures” on “[t]he person furnishing the information[,]” not the agency reporting
18 it. 107 So Ashcraft’s claim under NRS 598C.160 fails as a matter of law.
19
20

102

Id. at § 598C.160(2).

103

Id. at §§ 598C.190 (willful), 598C.200 (negligent).

104

22

ECF No. 130 at 27.

105

Id. at 9, ¶ 11.

23

106

Nev. Rev. Stat. § 598C.160(1)–(2).

107

Id. at § 598C.160(3)(a).

21

21

1 D.

Liability for willful and negligent noncompliance

2

“A consumer may succeed on a claim under the FCRA only if he . . . shows that the

3 defendant’s violation was negligent or willful.” 108 To prove a negligent violation, a plaintiff
4 must show that the defendant acted pursuant to an objectively unreasonable interpretation of the
5 statute.” 109 “A willful violation of the FCRA occurs where a defendant knowingly or recklessly
6 violated the FCRA.” 110 This is an objective standard. 111 “To prove a willful violation, a plaintiff
7 must show not only that the defendant’s interpretation was objectively unreasonable, but also
8 that the defendant ran a risk of violating the statute that was substantially greater than the risk
9 associated with a reading that was merely careless.” 112
10

1.

11

Ashcraft argues that Experian’s conduct was objectively unreasonable because it

Willful noncompliance

12 designed the auto-ACDV processing system to do what it wanted and reported inaccurate
13 information when it used that system to obtain information from Welk Resort and reinvestigate
14 his dispute. 113 He contends that Experian’s conduct was reckless because it applied auto-ACDV
15 processing in at least 75% of the more than 100,000 disputes it received during the relevant time
16 period. 114 Ashcraft insists that Experian’s “blind reliance on ACDV responses without
17
18
19
20

108

Marino v. Ocwen Loan Servicing LLC, 978 F.3d 669, 673 (9th Cir. 2020) (citing 15 U.S.C.
§§ 1681n (willful), 1681o (negligent)).
109

Id. (citing Syed v. M-I, LLC, 853 F.3d 492, 505 (9th Cir. 2017)).

110

Shaw, 891 F.3d at 761 (citing Safeco Ins. Co. of Am. v. Burr, 551 U.S. 47, 57 (2007)).

111

22

Id.

112

Marino, 978 F.3d at 673 (citing Safeco, 551 U.S. at 69).

23

113

ECF No. 130 at 25.

114

Id.

21

22

1 accounting for patent contradictions between its public records and tradeline information is
2 reckless.” 115 Ashcraft cites his expert’s testimony and the CRRG to support his proposition. 116
3

Ashcraft’s arguments and evidence presuppose that his dispute put Experian on notice

4 that the account’s status should be reported as discharged in bankruptcy. Yet the nature of his
5 dispute is ambiguous, and the parties genuinely debate the dispute letter’s objective meaning.
6 Ashcraft provides no evidence that Experian encountered this inaccuracy before. Nor does he
7 identify any statute or court decision that makes Experian’s interpretation that it was not required
8 to resolve whether the debt had been discharged—assuming Ashcraft disputed that it was—an
9 unreasonable one. The only FCRA provision that mentions bankruptcy is § 1681c’s mandate
10 that bankruptcy filings and adjudications cannot appear on a credit report beyond 10 years. That
11 provision does not require CRAs to determine if a debt has been discharged in bankruptcy. The
12 Ninth Circuit has not interpreted the Act as requiring CRAs to determine if a debt has been
13 discharged when obtaining information or reinvestigating a consumer’s dispute.
14

The Ninth Circuit did hold in Dennis v. BEH-1, LLC that “a credit reporting agency must

15 exercise reasonable diligence in examining the court file to determine whether an adverse
16 judgment has, in fact, been entered against the consumer.” 117 And “[a] reinvestigation that
17 overlooks documents in the court file expressly stating that no adverse judgment was entered
18 falls far short of this standard.” 118 But unlike the consumer’s dispute in Dennis, the nature of
19 Ashcraft’s dispute is ambiguous about whether he claimed that the account’s status should be
20
21
22
23

115

Id.

116

Id. (citing ECF No. 134-1 at 64–149 (62:23–73:22, 146:15–147:20, 220:20–224:21, 304:17–
305:11)).

117

Dennis v. BEH-1, LLC, 520 F.3d 1066, 1071 (9th Cir. 2008).

118

Id. (emphasis omitted).
23

1 reported as discharged. And there is no court document expressly stating that Ashcraft’s debt to
2 Welk Resort was discharged.
3

Despite these differences, my decision is informed by Dennis’s guidance that it is

4 “important . . . for Experian, a company that traffics in the reputations of ordinary people, to train
5 its employees to understand the legal significance of the documents they rely on.” 119 A
6 reasonable jury could find that Experian’s alleged conduct of unilaterally reporting the ACDV
7 response date as the status date when Welk Resort provided a new status but no date for that
8 information was objectively unreasonable. If the trier of fact finds that Ashcraft disputed that the
9 account’s status should be reported as discharged in bankruptcy, then it could also find that
10 Experian’s failure to reconcile its internal data sets or review the records in Ashcraft’s
11 bankruptcy case was objectively unreasonable. But a reasonable jury could not find that
12 Experian’s conduct or omission was reckless. That finding is precluded by the fact that
13 Ashcraft’s dispute is ambiguous about whether he claimed that the account should be reported as
14 discharged in bankruptcy. I therefore grant Experian summary judgment on Ashcraft’s claims
15 that it willfully violated §§ 1681e and 1681i.
16

2.

17

To prevail on his claims that Experian negligently violated the FCRA, Ashcraft must

Negligent noncompliance; actual damages

18 show that he suffered actual damages as a result. “‘Actual damages’ has been interpreted to
19 include recovery for emotional distress and humiliation.” 120 “[N]o case has held that a denial of
20 credit is a prerequisite to recovery under the FCRA.” 121
21
22

119

Id.

23

120

Guimond, 45 F.3d at 1333.

121

Id.
24

1

Ashcraft testified in deposition that his credit worthiness suffered because “he believed it

2 was possible he might have received better terms for a vehicle lease had his credit issues been
3 resolved.” 122 But, as Experian points out, Ashcraft testified that he did not have any documents
4 showing that he received a higher interest rate than he should have and he didn’t even know what
5 interest rate he got. 123 Ashcraft provides no documents or other evidence to support his
6 suspicions. Ashcraft’s speculation that he could have gotten better lease terms is not sufficient to
7 show that his creditworthiness was harmed as a matter of law. 124 Nor does it create a genuine
8 dispute that he suffered that harm. 125 I therefore grant Experian summary judgment on the
9 narrow issue of whether Ashcraft suffered an adverse credit event.
10

Ashcraft testified that he incurred out-of-pocket expenditures for transportation—like

11 wear and tear on his vehicle and fuel—for the 5 to 10 trips of about 18 miles each that he took to
12 meet with his attorneys about the inaccurate reporting. 126 Ashcraft testified that he lost about ten
13 hours dealing with the inaccurate reporting. 127 Finally, Ashcraft testified that the inaccurate
14 reporting has caused him to suffer stress and embarrassment. 128 Ashcraft explained that he
15

17

122

ECF No. 130 at 13, ¶ 19; 26 (citing ECF No. 130-19 at 110:06–114:20; 175:18–25).

123

16

ECF No. 141 at 27 (citing ECF No. 130-19 at 126:05–130:07).

124

See Celotex, 477 U.S. at 323 (explaining that the party moving for summary judgment “bears
18 the initial responsibility” of identifying evidence in the record that he “believes demonstrate[s]
the absence of a genuine issue of material fact”); C.A.R. Transp. Brokerage Co., 213 F.3d at 480
19 (moving party with burden of proof must present evidence that would entitle him “to a directed
verdict if the evidence went uncontroverted at trial”).
20 125 See Loomis v. Cornish, 836 F.3d 991, 997 (9th Cir. 2016) (“Mere allegation and speculation
do not create a factual dispute for purposes of summary judgment.”) (internal quotation omitted).
21 126
ECF No. 130 at 13, ¶ 19; 26–27 (citing ECF No. 130-19 at 166:01–167:07; 171:22–173:21);
accord ECF No. 130-19 at 172:23–173:21.
22
127

Id. at 13, ¶ 19; 27 (citing ECF No. 130-19 at 167:15–20; 220:09–222:01; 51:01–52:09;
23 137:11–18; 202:24–25; 203:19; 220:09–222:01).
128

Id.
25

1 wants closure, and he fears that reporting events that should naturally happen—like his
2 bankruptcy aging off his credit report—will not come to pass without dispute. 129 He wanted
3 “everything to come to a close[,]” but “as long as it was carrying on and on and on, it caused
4 stress in that respect. It’s something you don’t completely forget about. And so you are thinking
5 about it, then you get upset, or whatever, wanting this to be done, you know.” 130 Ashcraft also
6 explained that “[i]t’s embarrassing to be confronted with turndowns and stuff.” 131 And he
7 testified that his experience was “not pleasant” and has caused “different forms of stress.” 132
8 These are cognizable economic and emotional damages under the FCRA, and Ashcraft may
9 establish them at trial with his own testimony. 133
10

Conclusion

11

IT IS THEREFORE ORDERED that Ashcraft’s motion for summary judgment [ECF

12 No. 130] and Experian’s motion for summary judgment [ECF No. 134] are GRANTED in
13 part: Ashcraft can proceed on his claims that Experian negligently violated §§ 1681e and 1681i
14 when it prepared the May 2016 consumer (reinvestigation) report with a patently wrong status
15 date. Ashcraft cannot proceed on his theories that reviewing county recorder’s records is a
16 reasonable procedure for a CRA to perform on these facts or that he suffered an adverse credit
17 event because of Experian’s inaccurate reporting. The motions are DENIED in all other
18 respects.
19
129

ECF No. 130-19 at 220:24–222:01.

130

21

Id. at 220:24–221:09.

131

Id. at 202:24–203:01.

22

132

Id. at 205:02–06.

20

23

133

Zhang v. Am. Gem Seafoods, Inc., 339 F.3d 1020, 1039 (9th Cir. 2003) (explaining that
objective evidence of emotional damages is not required in the Ninth Circuit; plaintiff’s
“testimony alone is enough to substantiate . . . emotional distress damages”).
26

1

IT IS FURTHER ORDERED that this case is REFERRED to the magistrate judge for

2 a MANDATORY SETTLEMENT CONFERENCE. The parties’ obligation to file their joint
3 pretrial order is STAYED until 10 days after that settlement conference.
4

_______________________________
U.S. District Judge Jennifer A. Dorsey
March 12, 2021

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