U.S. Equal Employment Opportunity Commission v. Nevada Restaurant Services, Inc. et al

Filing 7

CONSENT JUDGMENT granting 6 Stipulated/Consent Judgment in favor of U.S. Equal Employment Opportunity Commission against Nevada Restaurant Services, Inc. Signed by Judge James C. Mahan on 6/5/2018. (Copies have been distributed pursuant to the NEF - ADR)

Download PDF
Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 1 of 25 1 2 3 4 5 6 7 8 9 10 11 Anna Y. Park, CA SBN 164242 Sue J. Noh, CA SBN 192134 Rumduol Vuong, CA SBN 264392 U.S. EQUAL EMPLOYMENT OPPORTUNITY COMMISSION 255 East Temple Street, Fourth Floor Los Angeles, CA 90012 Telephone: (213) 894-1083 Facsimile: (213) 894-1301 E-Mail: lado.legal@eeoc.gov Nechole M. Garcia, NV SBN 12746 U.S. EQUAL EMPLOYMENT OPPORTUNITY COMMISSION 333 Las Vegas Boulevard South, Suite 8112 Las Vegas, NV 89101 Telephone: (702) 388-5072 Facsimile: (702) 388-5094 E-Mail: nechole.garcia@eeoc.gov 12 13 14 15 16 17 18 19 20 UNITED STATES DISTRICT COURT DISTRICT OF NEVADA U.S. EQUAL EMPLOYMENT OPPORTUNITY ) Case No.: 2:18-cv-00954 JCM-CWH ) COMMISSION, ) ) Plaintiff, ) CONSENT DECREE; ) PROPOSED ORDER v. ) NEVADA RESTAURANT SERVICES, Inc. and Does ) ) 1-5 Inclusive, ) ) Defendants. ) _________________________________________ ) 21 22 23 24 25 26 27 28 Plaintiff U.S. Equal Employment Opportunity Commission (the “EEOC” or “Commission”) and Defendant Nevada Restaurant Services, dba Dotty’s hereby stipulate and agree to entry of this Consent Decree (the “Decree”) to fully and finally resolve Plaintiff’s complaint against Defendant in U.S. Equal Employment Opportunity Commission v. Nevada Restaurant Services, and Does 1-5, inclusive; Case No. 2:18-cv-00954 (the “Action”). Collectively, the EEOC and Defendant are referred to herein as the “Parties.” On May 24, 2018, Plaintiff filed this Action in the United States District Court, District of Nevada, for violations of the Americans with Disabilities Act of 1990 (“ADA”), as amended, the ADA 1 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 2 of 25 1 Amendment Act of 2008 (“ADAAA”), and Title I of the Civil Rights Act of 1991. The Action alleged 2 that Defendant discriminated against Charging Parties Amanda Coccus and Margaret Tront, and a class 3 of similarly aggrieved individuals when Defendant failed to engage in the interactive process, failed to 4 provide a reasonable accommodation, and terminated individuals because of an actual or perceived 5 disabilities. 6 II. 7 PURPOSES AND SCOPE OF THE CONSENT DECREE 8 A. The Decree is made and entered into by and between the EEOC and Defendant and shall 9 be binding on and enforceable against Defendant, as well as their officers, directors, agents, successors 10 and assigns; provided, however, that the parties to this Decree agree that there is no individual liability 11 for violation of this Decree and, as such, no individual officer, director, agent, successor or assign may 12 shall be named by the EEOC in any action to enforce this Decree. 13 B. The Parties have entered into this Decree for the following purposes: 1. To provide monetary and injunctive relief, including, where appropriate, 16 2. To ensure Defendant’s employment practices comply with federal law; 17 3. To continue to seek a work environment free from discrimination, especially as it 14 15 reinstatement; relates to disability discrimination; 18 4. 19 To ensure training for Defendant’s employees with respect to the pertinent laws regarding disability discrimination; 20 5. 21 To provide an appropriate and effective mechanism for handling complaints of disability discrimination in the workplace; 22 23 6. To ensure appropriate recording keeping, reporting, and monitoring; and 24 7. To avoid the expensive and protracted costs incident to this litigation. 25 C. This Decree will be implemented by Defendant’s facilities on a company-wide basis. 26 27 28 2 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 3 of 25 1 III. 2 RELEASE OF CLAIMS 3 4 5 A. This Decree fully and completely resolves all issues, claims and allegations raised by the EEOC against Defendant in the Action. B. Nothing in this Decree shall be construed to preclude the EEOC from bringing suit to 6 enforce this Decree in the event that Defendant fails to perform the promises and representations 7 contained herein. 8 C. 9 This Decree in no way affects the EEOC’s right to bring, process, investigate or litigate other charges that may later arise against Defendant in accordance with standard EEOC procedures. 10 IV. 11 JURISDICTION 12 A. The Court has jurisdiction over the Parties and the subject matter of this litigation. The 13 Action asserts claims that, if proven, would authorize the Court to grant the equitable relief set forth in 14 this Decree. The terms and provisions of this Decree are fair, reasonable and just. This Decree 15 conforms with the Federal Rules of Civil Procedure, the ADA, and ADAAA and is not in derogation of 16 the rights or privileges of any person. 17 B. The Court shall retain jurisdiction of this action during the duration of the Decree for the 18 purposes of entering all orders, judgments and decrees that may be necessary to implement the relief 19 provided herein. 20 V. 21 EFFECTIVE DATE AND DURATION OF DECREE 22 23 24 25 A. The provisions and agreements contained herein are effective immediately upon the date which this Decree is entered by the Court (the “Effective Date”). B. Except as otherwise provided herein, this Decree shall remain in effect for three years and six months after the Effective Date. 26 27 28 3 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 4 of 25 1 VI. 2 MODIFICATION AND SEVERABILITY 3 A. This Decree constitutes the complete understanding of the Parties with respect to the 4 matters contained herein. No waiver, modification or amendment of any provision of this Decree will 5 be effective unless made in writing and signed by an authorized representative of each of the Parties. 6 B. If one or more provisions of the Decree are rendered unlawful or unenforceable, the 7 Parties shall make good faith efforts to agree upon appropriate amendments in order to effectuate the 8 purposes of the Decree. In the event that such agreement cannot be reached, the remaining provisions 9 will remain in full force and effect unless the purposes of the Decree cannot, despite the Parties’ best 10 efforts, be achieved. 11 VII. 12 COMPLIANCE AND DISPUTE RESOLUTION 13 A. The Parties expressly agree that if the EEOC has reason to believe that Defendant has 14 failed to comply with any provision of this Consent Decree, the EEOC may bring an action before this 15 Court to enforce the Decree. Prior to initiating such action, the EEOC will notify Defendant and/or 16 its/their legal counsel of record, by telephone and in writing, of the nature of the dispute, making a good 17 faith effort to resolve the issue with Defendant. This notice shall specify the particular provision(s) that 18 the EEOC believes Defendant breached. Absent a showing by either party that the delay will cause 19 irreparable harm, Defendant shall have thirty (30) days to attempt to resolve or cure any non-monetary 20 breach and shall have fifteen (15) days to attempt to resolve or cure any monetary breach. 21 22 23 B. The Parties agree to cooperate with each other and use their best efforts to resolve any dispute referenced in the EEOC notice. C. After thirty (30) days have passed with respect to any non-monetary breach, or fifteen 24 (15) days have passes with respect to any monetary breach, if the Parties have reached no resolution or 25 agreement to extend the time further, the EEOC may petition this Court for resolution of the dispute, 26 seeking all available relief, including an extension of the term of the Decree, and the EEOC’s costs 27 incurred in securing compliance with the Decree, and/or any other relief the court deems appropriate. 28 4 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 5 of 25 1 VIII. 2 MONETARY RELIEF 3 Defendant will pay a total of $3,500,000.00 (“Gross Sum”) to resolve this Action. The EEOC 4 has full and complete discretion under the terms of this Decree to determine who is a Claimant and to 5 determine the amount of payment, if any, to the Charging Parties and/or Claimants. 6 7 A. Monetary Relief for Charging Parties and Identified Claimants 1. In settlement of the claims of Charging Party Amanda Coccus, Charging Party Margaret 8 Tront, and the claimants the EEOC has presently identified to Defendant (collectively 9 referred to as the “Identified Claimants”), Defendant shall pay a portion of the Gross Sum 10 as designated by the EEOC. The EEOC has determined that each Identified Claimant 11 shall receive six months backpay in the amount of $8,580. 12 2. The EEOC shall provide to Defendant a Distribution List designating payment amounts 13 to each Identified Claimant. The EEOC’s Distribution List shall include six months of 14 back pay as defined in Section VIII.A.1 above, and compensatory damages, if any, as 15 designated by the EEOC. 16 3. Within fifteen (15) business days of receiving the EEOC’s Distribution List, Defendant 17 shall send a check or checks, via first class, certified mail, in the amounts designated in 18 the EEOC’s Distribution List, to the Charging Parties and Identified Claimants. For each 19 check constituting back pay, Defendant shall pay the employer’s portion of all deductions 20 required by law, including but not limited to FICA and FUTA taxes, and such amounts 21 shall not be deducted from payment of the monetary settlement amounts to the Charging 22 Parties and Identified Claimants. Each check will remain valid for 180 days. 23 4. Within ten (10) business days of mailing the aforementioned payments, Defendant shall 24 submit a copy of the checks and any related correspondence as well as a report regarding 25 the mailing of the checks to Anna Y. Park, Regional Attorney, U.S. Equal Employment 26 Opportunity Commission, 255 East Temple Street, 4th Floor, Los Angeles, California 27 90012. The report shall show the amount of the check(s), the date the check(s) was 28 5 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 6 of 25 1 mailed, the person to whom check(s) were mailed, and the address to which checks were 2 mailed. 3 5. If Defendant becomes aware that any of the checks issued in this Action are returned or 4 otherwise not cashed, Defendant shall notify the EEOC within fifteen (15) business days 5 of gaining such knowledge, and the EEOC shall have responsibility for obtaining 6 information necessary to deliver reissued checks, which Defendant shall re-mail within 7 five (5) business days of obtaining updated information from the EEOC. 8 6. Defendant shall prepare and distribute W2 and 1099 reporting forms to each Charging 9 Party and Identified Claimant based on last known addresses or addresses provided by 10 the EEOC and shall make any appropriate reports for each to the Internal Revenue 11 Service and other tax authorities. Defendant shall be solely responsible for any costs 12 associated with the issuing and distributing W2’s and 1099s to the Charging Parties and 13 Identified Claimants. Within ten (10) business days of the issuance of any W2 or 1099 14 form, Defendant shall provide a copy of the related correspondence to the Regional 15 Attorney, Anna Y. Park, U.S. Equal Employment Opportunity Commission, 255 East 16 Temple Street, 4th Floor, Los Angeles, CA 90012. 17 18 B. Eligible Claimants 1. Defendant shall pay a portion of the Gross Sum to claimants eligible for relief who will 19 be identified through the claims process as described below (“Eligible Claimants”). The 20 payment, if any, to the Eligible Claimants shall be triggered by the EEOC’s issuance of a 21 Distribution List designating each Eligible Claimant’s portion and amount of monetary 22 relief as well as the name and address to which the checks are to be delivered. Anyone 23 eligible to receive monies shall be determined after completion of the Claims Notice 24 Process, set forth below in Section VIII.D. The EEOC has full and complete discretion 25 under the terms of this Decree to determine who is eligible and to determine the amount 26 of any payment, if any, to be given to an Eligible Claimant. The EEOC will make its best 27 efforts to make these designations within eighteen (18) months of the Effective date. 28 6 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 7 of 25 1 2 C. Claims Administrator 1. Within thirty (30) days of the Effective Date, Defendant shall hire and appoint a specific 3 professional individual or organization (“Claims Administrator”), approved by the 4 EEOC, to oversee payments to Eligible Claimants as designated in a Distribution List. If 5 the Claims Administrator initially appointed by Defendant thereafter declines to serve or 6 to carry out its duties under this Decree, Defendant shall have ten (10) business days to 7 notify the EEOC in writing of the need for a replacement Claims Administrator and shall 8 provide the EEOC with the name of a new Claims Administrators for approval by the 9 EEOC. If the EEOC objects to the appointment of the new administrator identified by Defendant, the EEOC shall be entitled to identify the replacement Claims Administrator. 10 11 2. Defendant shall pay all costs associated with the selection and retention of the Claims 12 Administrator as well as the performance of the Claims Administrator’s duties under this 13 Decree. 14 15 D. Claims Notice Process 1. Within sixty (60) days of the Effective Date, Defendant shall provide to the Claims 16 Administrator a list of all employees who resigned or were terminated at any time from 17 April 30, 2011, through the Effective Date (“Potential Claimants”). The list provided by 18 Defendant shall include the former employee’s last known address(es), phone number(s), 19 last date of employment with Defendant, and any personal identifying information to 20 assist in identifying the Potential Claimant. 21 2. Within thirty (30) days of receipt of the list of Potential Claimants, the Claims 22 Administrator shall: 23 a. Send each Potential Claimant a Notice Letter, via certified, first class mail to each 24 Potential Claimant (1) instructing the Potential Claimant when and how to 25 complete an on-line questionnaire, (2) notifying the Potential Claimant that the 26 EEOC will review the on-line questionnaire to determine if s/he is an Eligible 27 Claimant, (3) that s/he may seek reinstatement if s/he is able to perform an open 28 position for which the s/he is qualified and which essential functions s/he can 7 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 8 of 25 1 perform with or without a reasonable accommodation, and (4) providing the 2 Potential Claimant with the opportunity to seek assistance in completing the on- 3 line questionnaire. 4 b. Within ten (10) days of mailing each Notice Letter, Defendant or its Claims 5 Administrator shall provide to the EEOC certification that the Claims 6 Administrator mailed a Notice Letter to each such Potential Claimant. 7 c. Defendant or its Claims Administrator shall instruct the USPS to notify Defendant 8 or its Claims Administrator of any undeliverable Notice Letters. Any Potential 9 Claimant whose original Notice Letter is not returned as undeliverable, shall have 10 ninety (90) days from the date the Defendant or its Claims Administrator mailed 11 an unreturned Notice Letter to submit a completed questionnaire. 12 d. If a Notice Letter is returned as undeliverable, the Claims Administrator shall 13 complete the following tasks within ten (10) days of receipt of a Notice Letter 14 returned as undeliverable: i. 15 Research such Potential Claimant’s most-recent address and 16 further use its best efforts, including a search of a database such as 17 Accurint, to locate such Potential Claimant; ii. 18 If Defendant or its Claims Administrator finds a more recent 19 address for any such Potential Claimant, resend Notice Letter to 20 the new address; and/or 21 e. If Defendant or its Claims Administrator fails to find a more recent address for 22 any such Potential Claimant, Defendant or its Claim Administrator shall notify the 23 EEOC of such information and provide to the EEOC certification outlining efforts 24 to locate such Potential Claimant. The EEOC shall then have an additional thirty 25 (30) days to attempt to find a good address for the Potential Claimant. If a new or 26 different address is located by the EEOC, Defendant or its Claims Administrator 27 shall re-mail the questionnaire and Notice in accordance with Section 28 VIII.D.(d)(2). 8 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 9 of 25 1 f. Any Potential Claimant whose original Notice Letter and questionnaire was re- 2 mailed in accordance with the procedures above, shall have ninety (90) days from 3 the date of the re-mailing to submit a completed questionnaire. 4 g. Any such Potential Claimant whose original Notice Letter is returned 5 undeliverable and for whom Defendant or its Claims Administrator exhausted the 6 remailing process as set forth in Section VIII.D(d) and (e) above shall not be 7 entitled to collect from the Gross Sum, unless the EEOC determines that good 8 cause exists to determine otherwise. 9 10 11 h. The final re-mailing of all questionnaires must occur no later than twelve months after the Effective date of this decree. E. Claims Distribution Process 12 1. At thirty (30) day intervals after mailing the first group of Notice Letters, the Claims 13 Administrator shall provide Defendant and the EEOC electronic access to the on-line 14 questionnaires completed by the Potential Claimants. The Claims Administrator shall 15 provide the EEOC with a copy of the questionnaires submitted by mail in the event a 16 Potential Claimant is unable to submit an on-line questionnaire 17 2. The EEOC shall have the sole discretion to determine who is an Eligible Claimant and to 18 designate the amount of the Gross Sum to be distributed to each Eligible Claimant 19 consistent with Section VIII above. 20 3. Within one hundred twenty (120) days of the final re-mailing required in Section VIII.D. 21 above, the EEOC shall issue a Distribution List(s) to Defendant and the Claims 22 Administrator. The EEOC’s Distribution List shall detail the amount to be designated as 23 wages, subject to withholding taxes and other deductions Defendant is required by law to 24 make, including but not limited to FICA and FUTA taxes; the amount, if any, to be 25 designated as appropriately reported on a 1099; and the name and address to which each 26 Eligible Claimant’s portion and amount of monetary relief shall be delivered. 27 28 4. Within fifteen (15) days of receipt of the EEOC’s Distribution List, Defendant or its Claims Administrator shall send a check or checks, via first class, certified mail, to each 9 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 10 of 25 1 Eligible Claimant at the address provided by the EEOC in its Distribution List(s). For 2 each back pay check, Defendant shall pay the employer’s portion of all deductions 3 required by law, including but not limited to FICA and FUTA taxes, and such amounts 4 shall not be deducted from payment of the monetary settlement amounts to the Eligible 5 Claimants. Each check will remain valid for 180 days. To the extent, the checks need to 6 be reissued, EEOC will notify Defendant or its Claims Administrator. 7 5. Defendant shall prepare and distribute W-2 and 1099 tax reporting forms to the Eligible 8 Claimants and shall make any appropriate reports for each to the Internal Revenue Service 9 and other tax authorities. Defendant shall be solely responsible for any costs associated 10 with the issuing and distributing W-2’s and 1099s to the Eligible Claimants. Within ten 11 (10) business days of the issuance of any W2 or 1099 form, Defendant shall provide a 12 copy of the related correspondence to the Regional Attorney, Anna Y. Park, U.S. Equal 13 Employment Opportunity Commission, 255 East Temple Street, 4th Floor, Los Angeles, 14 CA 90012. 15 6. At least every thirty (30) days after Defendant or its Claims Administrator issue checks 16 pursuant to the Distribution List(s), Defendant or its Claims Administrator shall identify 17 any check not negotiated and/or returned non-negotiated to Defendant or its Claim 18 Administrator, to enable the parties to track remaining funds for redistribution. In the 19 event there is a question regarding whether a check has been negotiated, Defendant will 20 work with the EEOC to determine when payment was rendered, including providing a 21 copy of the canceled check. 22 7. On a quarterly basis throughout the duration of this Decree, Defendant will notify the 23 EEOC of the remaining amount available out of the Gross Sum. . The EEOC may issue 24 additional Distribution List(s) through the first 24 months of this Decree. 25 8. No later than one year prior to the expiration of the term of this Decree, the EEOC shall 26 issue a “Final Distribution List” that shall include the names of any additional Eligible 27 Claimants and the amounts to be paid to such individuals. No further Distribution List 28 10 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 11 of 25 1 shall be issued by the EEOC after the Final Distribution List is provided to Defendant or 2 its Claims Administrator. 3 9. The EEOC’s Final Distribution List shall detail the amount to be designated as wages, 4 subject to withholding taxes and other deductions Defendant is required by law to make, 5 including but not limited to FICA and FUTA taxes; the amount, if any, to be designated as 6 appropriately reported on a 1099; and the name and address to which each Eligible 7 Claimant’s portion and amount of monetary relief shall be delivered. 8 9 10. Within sixty (60) days of receipt of the EEOC’s Final Distribution List, Defendant or its Claims Administrator shall forward via first class mail to each Eligible Claimant payment 10 for a gross amount equal to the full amount set forth in the Final Distribution List. For 11 each wage check, Defendant shall pay the employer’s portion of all deductions required 12 by law, including but not limited to FICA and FUTA taxes, and such amounts shall not be 13 deducted from payment of the monetary settlement amounts to the Charging Parties and 14 Identified Claimants. Within ten (10) business days of mailing the afore-mentioned 15 payments, Defendant or its Claims Administrator shall submit a copy of the checks and 16 any related correspondence to Anna Y. Park, Regional Attorney, U.S. Equal Employment 17 Opportunity Commission, 255 East Temple Street, 4th Floor, Los Angeles, California 18 90012. 19 11. Within sixty days (60) after issuance of payments according to the Final Distribution List, 20 any remaining monies in the Gross Sum can be donated to a charity that promote equal 21 opportunities for people with disabilities that is agreed upon by the parties. 22 F. Extending Deadline to Return Claims Forms for Good Cause 23 For good cause, the EEOC may grant an exemption of any above-cited deadline to return 24 a questionnaire; provided, however, that Defendant has no obligation to pay any money from the Gross 25 Sum to an Eligible or Potential Claimant after the date this Decree expires. 26 27 28 11 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 12 of 25 1 IX. 2 GENERAL INJUNCTIVE RELIEF 3 4 The General and Specific Injunctive Relief in infra Sections IX and X apply to all of Defendant’s facilities nation-wide. 5 A. Non-Discrimination: 6 Defendant, its officers, agents, employees (including all managerial and non-managerial 7 employees), successors and assigns, during the period that this Decree is in effect, and all those in active 8 concert or participation with Defendant, are hereby enjoined from engaging in any conduct that violates 9 the terms of the Americans with Disabilities Act of 1990 (“ADA”), as amended, the ADA Amendment 10 Act of 2008 (“ADAAA”), and Title I of the Civil Rights Act of 1991 including: discriminating against, 11 harassing, or engaging in or being a party to any action, policy or practice that discriminates against any 12 employee in violation of the ADA, including on the basis of their disabilities, perceived disabilities 13 and/or records of disabilities. However, the parties to this Decree agree that there is no individual 14 liability for violation of this Decree, the ADA, ADAAA, or Title I of the Civil Rights Act, and, as such, 15 no individual officer, director, agent, successor or assign may shall be named by the EEOC in any action 16 to enforce this Decree. 17 B. Non-Retaliation: 18 Defendant, its officers, agents, employees (including all managerial and non-managerial 19 employees), its successors, assigns, during the period this Decree is in effect, and all those in active 20 concert or participation with them, are hereby enjoined from implementing or permitting any action, 21 policy or practice with the purpose of retaliating against any current or former employee or applicant of 22 Defendant or its successors, or either of them, because he or she has in the past, or during the term of 23 this Decree: (a) opposed any practice made unlawful under the ADA or ADAAA; (b) filed a charge of 24 discrimination alleging such practice; (c) participated in any manner in an internal or external 25 investigation or proceeding relating to this case or any claim of a violation of the ADA or ADAAA; (d) 26 was identified as a possible witness or claimant in this action; and/or (e) asserted any right under this 27 Decree; (f) sought and/or received any relief in accordance with this Decree are associated with an 28 employee who has engaged in the activities set forth in this section. However, the parties to this Decree 12 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 13 of 25 1 agree that there is no individual liability for violation of this Decree, the ADA, or the ADAAA, and, as 2 such, no individual officer, director, agent, successor or assign may shall be named by the EEOC in any 3 action to enforce this Decree. C. 4 The Interactive Process Defendant, its successors, assigns, and all those in active concert or participation with them, or 5 6 any of them, shall engage in the interactive process to identify and provide reasonable accommodations, 7 in accordance with the law, that may include leave as an accommodation, temporary or permanent job 8 reassignment, and/or modification of policies as appropriate. D. 9 86’ed Policy Defendant, its successors and assigns, and all those in active concert or participation with them, 10 11 or any of them, are hereby enjoined implementing any policy, procedure, or practice that summarily 12 prohibits employees that have sought a reasonable accommodation from re-entering any of Defendant’s 13 facilities. Defendant is further enjoined from prohibiting employees that have resigned or been 14 terminated for a reason other than engaging in inappropriate conduct or behavior from re-entering any of 15 Defendant’s facilities. 16 X. 17 SPECIFIC INJUNCTIVE RELIEF A. 18 19 1. Reemployment. In the course of the duration of this Consent Decree, Eligible Claimant, who are no longer 20 employed by Defendant may express interest in returning to work for Defendant. Only Eligible 21 Claimants will be considered for reemployment pursuant to the terms of this Consent Decree. 22 2. Upon receipt of a questionnaire Form, the Monitor discussed in Section X.B. of this Decree will 23 make an initial determination based on the information provided on the face of the questionnaire 24 whether an Eligible Claimant or Potential Claimant has expressed an interest in reemployment. If the 25 Monitor determines that, based on the information provided on the face of the questionnaire, an Eligible 26 Claimant or Potential Claimant has expressed interest in reemployment, the Monitor shall notify 27 Defendant and the EEOC of that determination within fifteen (15) days of that determination. The 28 13 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 14 of 25 1 EEOC will then work with Defendant to establish qualifications for reinstatement. If Defendant has an 2 open position for which the Potential Claimant or Eligible Claimant is qualified, and which the Potential 3 Claimant or Eligible Claimant can perform with or without a reasonable accommodation, Defendant will 4 work with the EEOC to reinstate the Potential or Eligible Claimant. If no position is immediately open, 5 Defendant will notify the EEOC within ten (10) business days of such position becoming available so 6 7 8 long as such position becomes available within 60 days of the original determination that the Potential or Eligible Claimant can perform the essential functions of such position with or without a reasonable accommodation. If the EEOC does not provide information to Defendant that establishes qualifications 9 for reinstatement, the Eligible Claimant or Potential Claimant will not be eligible for reinstatement. If, 10 upon evaluation of the information provided by the EEOC, Defendant does not agree that an Eligible 11 Claimant or Potential Claimant is qualified for reinstatement, the EEOC can avail itself of the 12 13 14 15 compliance procedures set forth in Section VI, above. 3. With respect to each Eligible Claimant who seeks reemployment, whether an offer of reemployment was made, and whether the offer was accepted Eligible Claimants seeking reemployment 16 will be required to go through the normal processes required of all new employees. If Defendant 17 revokes an offer of reemployment, Defendant shall provide the EEOC, in writing, with the basis for the 18 revocation, including an explanation of Defendant’s reason for revoking the offer. If, upon evaluation of 19 the information provided by Defendant, the EEOC does not agree with Defendant’s determination that it 20 had legitimate reasons for revoking a conditional offer of reemployment, the EEOC can seek further 21 information from Defendant, including documents and access to further information. The information 22 and documents will be provided to the EEOC within thirty (30) days of EEOC’s request. The parties 23 will meet and confer to discuss the revocation of the offer. In the event of a dispute concerning the 24 revocation of a conditional offer, the EEOC can avail itself of the compliance procedures set forth in 25 26 27 28 Section VI, above. 4. If an Eligible Claimant rejects an offer of reemployment or does not report to work in accordance with the terms of an offer of reemployment, Defendant has no further obligations relating to the reemployment of that Eligible Claimant 14 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 15 of 25 1 B. Equal Employment Opportunity Monitor 2 Within thirty (30) days after the Effective Date, Defendant shall retain an Equal Employment 3 Opportunity Monitor ("Monitor") with demonstrated experience in the area of creating effective policies, 4 procedures, practices and training regarding disabilities, reasonable accommodations, the interactive 5 process, and retaliation under the ADA, to monitor Defendant’s compliance with the ADA and the 6 provisions of this Decree. The Monitor shall be subject to the Commission's approval, which shall not 7 be unreasonably withheld. Defendant shall propose a Monitor to the Commission. If the Commission 8 does not approve the proposed Monitor, the Commission shall provide Defendant with a list of at least 9 three suggested candidates acceptable to the Commission. Defendant shall bear all costs associated with 10 the selection and retention of the Monitor and the performance of his/her/its duties. The Monitor's 11 responsibilities shall include: 12 1. Reviewing, revising, and implementing Defendant’s new policies and procedures 13 regarding the prevention of disability discrimination, providing reasonable accommodations, engaging 14 in the interactive process, and the prevention of retaliation; 15 2. Developing and providing training for all persons who work for Defendant on their rights 16 and responsibilities with regard to disability discrimination, reasonable accommodations, the interactive 17 process, and retaliation in compliance with the ADA and the terms of this Decree, including but not 18 limited to training employees how to request an accommodation; provided, however, that, with the 19 approval of the EEOC, the Monitor may utilize other qualified individuals to perform such training; 20 21 22 23 24 25 26 3. Creating, applying, and implementing the Defendant’s new reporting and auditing procedures in compliance with Defendant’s obligations under this Decree and the ADA; 4. Training managerial and supervisory staff on their responsibilities with respect to the ADA, including reasonable accommodations, the interactive process, and anti-retaliation policy; 5. Ensuring that all reports required by this Decree are accurately compiled and timely submitted; 6. Developing procedures for responding to complaints of disability discrimination, the 27 failure to provide reasonable accommodations, and ensuring Defendant’s staff properly engage in the 28 interactive process; 15 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 16 of 25 1 7. Ensuring and overseeing the proper investigation of all complaints of disability 2 discrimination, including whether a reasonable accommodation was denied in violation of the ADA, and 3 whether Defendant properly engaged in the interactive process; 4 8. Providing training on how to engage in the interactive process related to requests for 5 reasonable accommodation, including providing guidance to Defendant’s managers and supervisors on 6 how to properly respond to accommodation requests, monitoring the interactive process, and providing 7 feedback to managers and supervisors; 8 9 9. Implementing systems to ensure the preservation of all documents and communications regarding all requests for a reasonable accommodation and the interactive process related to each 10 reasonable accommodation request, all complaints of disability discrimination, and responses to such 11 requests and/or complaints; 12 10. Further ensuring compliance with the terms of this Decree; and 13 11. Preparing a brief annual report on Defendant’s progress, including its compliance with 14 15 16 the terms of this Decree and the Monitor’s compliance with his/her responsibilities as articulated herein. The Monitor shall ensure compliance for the foregoing provisions for the term of the Decree. C. Policies and Procedures 17 Defendant, with the assistance of the Monitor, shall review, revise, distribute, and implement its 18 policies and procedures regarding disability, reasonable accommodations, and the interactive process to 19 comply with federal law (the “Policy”) on a company-wide basis. The Policy shall include: 20 1. ADA’s reasonable accommodation and interactive process requirements; 21 22 2. Clear and objective criteria that expressly prohibits discrimination on the basis of disability and/or perceived disability; 23 24 A clear explanation of what constitutes a disability under the ADA, as well as the 3. A clearly described process by which employees may seek reasonable 25 accommodations through the interactive process, including: identify to whom an 26 employee may make requests for accommodation, the optional procedures for 27 communicating such requests, identify the decision maker or decision makers 28 16 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 17 of 25 1 who grant(s) and/or den(y)(ies) requests for accommodation, and identify whom 2 an employee or applicant may contact if they have questions about the process; 3 4. Assurance that properly trained human resources personnel, management officials, and supervisors shall be involved in the interactive process; 4 5 5. A clearly described complaint process that provides accessible avenues of 6 complaint to whom employees may report discrimination; 6. 7 A complaint process that provides a prompt, thorough, and impartial investigation that includes 8 a. 9 A clearly described process that provides accessible and confidential 10 avenues of complaint with the contact information of persons both internal 11 (i.e. human resources) and external (i.e. the EEOC) to whom employees or 12 applicants for employment may report discrimination; b. 13 Assurance that Defendant will reasonably and to the best of its ability protect the confidentiality of all discrimination complaints; 14 c. 15 Assurance that Defendant will take immediate and appropriate corrective 16 action when it determines that discrimination and/or retaliation has 17 occurred; and d. 18 A procedure for development of a tracking system to be implemented by 19 Defendant that tracks discrimination and retaliation complaints to allow 20 Defendant to identify individuals who have been the subject of more than 21 one such complaint; 22 7. when it determines that discrimination and/or retaliation has occurred; 23 24 8. 27 The elimination of any policy or practice that requires an employee seeking a reasonable accommodation to reapply for an open position; 25 26 Assurance that Defendant will take immediate and appropriate corrective action 9. Assurance that Defendant will, reasonably and to the best of its ability, protect the confidentiality of all reasonable accommodation requests; 28 17 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 18 of 25 10. 1 Require Defendant to hold all employees, including management, supervisory, 2 lead and human resources employees, accountable for engaging in conduct 3 prohibited under the ADA, the Policy, and this Decree; and 11. 4 Use the Accommodation Log described in subsection C below to conduct an audit 5 to determine whether any management, supervisory, or human resources 6 employees failed to properly respond to requests for reasonable accommodations. 7 Within thirty (30) days of the Effective Date of this Decree, Defendant shall provide to the 8 EEOC a copy of the Policy. Within sixty (60) days of the Effective Date, Defendant shall ensure that it 9 has distributed its Policy to each managerial and non-managerial employee. Within sixty (60) days of 10 the Effective Date, Defendant shall also submit to the Commission a statement confirming distribution 11 of the Policy. For each new managerial and non-managerial employee hired after the initial distribution 12 of the Policy described above, Defendant shall ensure that the new employee and/or manager receives 13 the Policy within thirty (30) days of employment. 14 D. Accommodation Log 15 Defendant shall create and maintain an Accommodation Log that documents any 16 accommodation requests pertaining to any applicant or employee. Defendant shall retain all documents 17 relating to any accommodation requests identified in the Accommodation Log. In the event an employee 18 makes any subsequent request to modify an accommodation or implement a different accommodation, 19 Defendant shall include in the Accommodation Log the information required by this section. The 20 Accommodation Log shall include the following information: 21 1. Name of person making the request; 22 2. Date of the request; 23 3. Physical or mental impairment identified by the applicant or employee; 24 4. Any person to whom the request for accommodation was made; 25 5. Accommodation(s) requested, if any; 26 6. Any person involved in the interactive process; 27 7. Any records or documents made or reviewed in the course of engaging in the 28 interactive process; 18 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 19 of 25 8. 1 Any person involved in the decision-making process regarding the request for accommodation; 2 3 9. Accommodation provided, if any; 4 10. The reason for the decision to provide or refuse any accommodation; 5 11. Complaints made by individuals regarding accommodation issues, disability discrimination issues, and/or retaliation issues; and 6 12. 7 original accommodation were sought and if such requests were granted or denied. 8 9 Whether any modification or additional accommodations in conjunction with the E. Training 1. 10 All Employees 11 Within 180 days of the Effective Date of this Decree, Defendant, in consultation with the 12 Monitor, shall provide live and interactive training, lasting at least 90 minutes in duration, to all 13 Defendant’s non-supervisory employees. The training shall be in a language the employees understand 14 and shall cover the revised Policy and the ADA and ADAAA. The training shall further address the 15 following: 16 a. The role and purpose of the ADA and ADAAA, including what constitutes 17 unlawful discrimination and the denial of a reasonable accommodation; 18 b. The rights and responsibilities under the ADA and ADAAA, including, but 19 not limited to engaging the interactive process and how to provide, request, 20 and obtain a reasonable accommodation; 21 22 23 24 25 c. Defendant’s policies and procedures for reasonable accommodation requests, including engaging in the interactive process; d. The type of conduct that is considered discriminatory under the ADA and ADAAA; and e. Defendant’s policies and procedures for reporting and handling complaints of 26 disability discrimination and retaliation. Examples shall be given of the 27 prohibited conduct to ensure understanding by the employees. 28 19 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 20 of 25 1 The training set forth above shall be mandatory and occur once a year for the duration of this 2 Decree. All persons required to attend such training shall verify their attendance in writing. The training 3 set forth above may be videotapes so that any employee unable to attend any scheduled training shall be 4 trained within sixty (60) days of the live training set forth above. 5 Every six (6) months during the term of this Decree, all employees hired, but who have not 6 otherwise been trained as indicated above, will receive the ninety (90) minute training as described 7 above. All persons required to attend such training shall verify their attendance in writing. 8 2. Managerial and Supervisory Employees 9 In consultation with the Monitor, Defendant shall provide a live, interactive Management 10 Training to all managerial, supervisory, and lead employees of at least two (2) hour duration once every 11 year for the term of this Decree. The first Management Training shall occur within ninety (90) days of 12 the effective date of this decree and shall include training on how to: 13 a. 14 b. Recognize an accommodation request or potential need for an accommodation 15 16 17 Identify who is protected under the ADA and ADAAA; for individuals with disabilities; c. Engage in the interactive process to handle reasonable accommodation requests; 18 d. Recognize and prevent disability discrimination; and 19 e. Properly handle and investigate complaints of disability discrimination in a 20 neutral manner. 21 All persons required to attend such training shall verify their attendance in writing. Any 22 managerial, supervisory, and lead employee unable to attend any scheduled Management Training shall 23 be trained within sixty (60) days of the live training set forth above. The training set forth above may be 24 videotapes so that any managerial, supervisory or lead employee unable to attend any scheduled training 25 may shall be trained within sixty (60) days of the live training set forth above. 26 27 Within 120 days of the hire date of any managerial, supervisory, and lead employee hired after the annual training but within the term of the Decree, Defendant shall provide a live Management 28 20 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 21 of 25 1 Training covering the same issues set forth above. All persons required to attend such training shall 2 verify their attendance in writing. 3. 3 4 Human Resources Employees In consultation with the Monitor, Defendant shall provide a live, interactive, advanced Human 5 Resources Training (“HR Training”) to all human resources employees of at least two (2) hours duration 6 once a year for the term of this Decree. The training shall address the topics covered in subsection D.2 7 as well as the following: a. The interactive process, include the necessity of communicating with every 8 party involved with a particular accommodation in order to assess the needs of 9 the employee requesting a reasonable accommodation; 10 b. Monitoring accommodations to ensure employees are effectively 11 12 accommodated and to ensure accountability of all parties involved in the 13 accommodation process; c. Obligations under this Decree, including the duties regarding the 14 Accommodation Log; 15 d. Investigating and properly handling complaints of disability discrimination 16 and retaliation; and 17 e. Reviews of prior decision-making and responses to requests for reasonable 18 accommodation received in the past year. 19 20 All persons required to attend such training shall verify their attendance in writing. Any Human 21 Resources employee unable to attend any scheduled HR Training shall be trained within sixty (60) days 22 of the live training set forth above. 23 Within sixty (60) days of the hire date of any Human Resources employee hired after the annual 24 training but within the term of the Decree, Defendant shall provide a live HR Training covering the 25 same issues set forth above. All persons required to attend such training shall verify their attendance in 26 writing. 27 28 4. Verification of Training Within sixty (60) days of the first trainings to be performed pursuant to this Decree and annually 21 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 22 of 25 1 thereafter, Defendant shall produce to the EEOC documents verifying the occurrence of all training 2 sessions conducted as required under this Decree, including the written training materials used, a 3 description of the training provided, a list of the individuals who conducted the training, and a list of the 4 names and job titles of attendees at each training session. 5 The EEOC shall have the right to attend the trainings described in the Decree. Thirty (30) days 6 prior to any training, Defendant shall provide written notice to EEOC including the time, location, name 7 and contact information of the trainer. The written notice shall be sent via U.S. Mail to the attention of 8 Anna Y. Park, Regional Attorney, U.S. Equal Employment Opportunity Commission, 255 East Temple 9 Street, 4th Floor, Los Angeles, California, 90012. 10 F. 11 Defendant shall work with the Monitor to establish a record-keeping procedure that provides for 12 the centralized tracking of reasonable accommodation requests and disability discrimination complaints. 13 The records to be maintained shall include: 14 15 16 Record Keeping 1. All documents generated in connection with any accommodations requests identified in the Accommodation Log; 2. All documents generated in connection with any disability discrimination complaint, 17 including documents relating to all investigations or resolutions of any complaints, and the 18 identities of all witnesses identified by the complainant and/or through the Defendant’s 19 investigation; 20 21 22 23 24 25 3. All forms acknowledging employees’ receipt of Defendant’s revised disability, reasonable accommodation, interactive process, and anti-retaliation policies; and 4. All documents verifying the occurrence of all training sessions and names and positions of all attendees for each session as required under this Decree. Defendant will make the aforementioned records available to the EEOC within ten business days following a written request by the EEOC. 26 27 28 22 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 23 of 25 1 G. Notification Letters 2 Within thirty (30) days after the Effective Date Defendant shall send a letter to all employees 3 from the President reaffirming that Defendant ended its 100% healed policy and Defendant’s 4 commitment to engaging in the interactive process to provide reasonable accommodations. 5 H. 6 Defendant, through its EEOC Monitor shall provide the following reports annually throughout 7 Reporting the term of this Decree: 8 1. The attendance lists of all attendees for all training sessions required under this Decree 9 that took place during the previous twelve months; 10 2. Acknowledgement of receipt of the Policy for all employees during the previous twelve 11 months; 12 3. Confirm that the Notification Letters set forth in Section H were sent to each employee. 13 4. A copy of the Accommodations Log created pursuant to Section C. 14 5. A description of all disability discrimination and/or retaliation complaints made since the 15 submission and Defendant’s investigation of these complaints. The description shall include the 16 following for each complaint during the reporting period: 17 (a) the name and title of the complaining party(ies); 18 (b) the date of the complaint; 19 (c) the nature of the complaint (i.e. comments, acts, etc.) 20 (d) the names of alleged perpetrators of discrimination or retaliation; 21 (e) the dates of the alleged discrimination or retaliation; 22 (f) the date of the commencement and completion of the investigation; 23 (g) a brief description of the investigation (i.e. identity of employee(s) who 24 investigated, number of persons interviewed, materials reviewed); and 25 (h) 26 27 28 a brief summary of how each complaint was resolved. 6. A report detailing the results of the Accommodation log audit as described in Section X.C.11; 7. The status of Defendant’s compliance with the terms of this Decree; 23 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 24 of 25 1 8. Whether any revisions of Defendant’s policies and procedures regarding reasonable 2 accommodation, disability discrimination, or retaliation have occurred since the 3 preceding report, including a copy of the revised policies or procedures; 9. The names of any Potential Claimants that have been re-employed pursuant to Section 4 X.A; 5 10. The names of any Potential Claimants that reject Defendant’s offer of re-employment 6 pursuant to Section X.A. 7 8 9 All reports under this Paragraph shall be directed to: U.S. Equal Employment Opportunity Commission, Attn. Regional Attorney, 255 E. Temple Street, 4th Floor, Los Angeles, CA 90012. 10 XI. 11 COSTS OF ADMINISTRATION AND IMPLEMENTATION 12 OF CONSENT DECREE 13 Defendant shall bear all costs associated with its administration and implementation of its 14 obligations under this Consent Decree. 15 XII. 16 COSTS AND ATTORNEYS’ FEES 17 Each party shall bear its own costs of suit and attorneys’ fees. 18 XIII. 19 NO ADMISSION OF WRONGDOING AND PRESS RELEASE 20 21 By entering into this Consent Decree Defendant does not admit to and expressly denies wrongdoing as may be inferred or implied herein. 22 XIV. 23 MISCELLANEOUS PROVISIONS 24 A. During the term of this Consent Decree, Defendant shall provide any potential successor- 25 in-interest with a copy of this Consent Decree within a reasonable time of not less than thirty (30) days 26 prior to the execution of any agreement for acquisition or assumption of control of any or all of 27 Defendant’s facilities, or any other material change in corporate structure, and shall simultaneously 28 inform the EEOC of same. 24 Case 2:18-cv-00954-JCM-CWH Document 6 Filed 05/29/18 Page 25 of 25 B. 1 2 During the term of this Consent Decree, Defendant shall assure that each of its officers, managers and supervisors is aware of any term(s) of this Decree that may be related to his/her job duties. C. 3 Unless otherwise stated, all notices, reports and correspondence required under this 4 Decree shall be delivered to the attention of Anna Y. Park, Regional Attorney, U.S. Equal Employment 5 Opportunity Commission, 255 East Temple Street, 4th Floor, Los Angeles, CA, 90012; facsimile 6 number (213) 894-1301. D. 7 8 Court. All parties, through the undersigned, respectfully apply for and consent to this entry of this 9 10 The Parties agree to entry of this Decree and judgment subject to final approval by the Consent Decree Order. Respectfully submitted, 11 U.S. EQUAL EMPLOYMENT OPPORTUNITY COMMISSION 12 13 14 Date: 5/17/18 15 16 17 JACKSON LEWIS, P.C. Date: 5/17/18 /s/ Elayna J. Youchah By: Elayna J. Youchah Attorney for Defendant Nevada Restaurant Services, Inc. Date: 5/17/18 /s/ Paula Graziano By: Paula Graziano, President Nevada Restaurant Services, Inc. 18 19 20 /s/ Anna Y. Park By: Anna Y. Park Attorney for Plaintiff EEOC 21 22 ORDER 23 The provisions of the foregoing Consent Decree are hereby approved and compliance with all 24 25 provisions thereof is HEREBY ORDERED. 26 27 28 June 5, 2018 Date: The Honorable United States District Judge 25 Case 2:18-cv-00954-JCM-CWH Document 6-1 Filed 05/29/18 Page 1 of 2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 Anna Y. Park, CA SBN 164242 Sue J. Noh, CA SBN 192134 Rumduol Vuong, CA SBN 264392 U.S. EQUAL EMPLOYMENT OPPORTUNITY COMMISSION 255 East Temple Street, Fourth Floor Los Angeles, CA 90012 Telephone: (213) 894-1083 Facsimile: (213) 894-1301 E-Mail: lado.legal@eeoc.gov Nechole M. Garcia, NV SBN 12746 U.S. EQUAL EMPLOYMENT OPPORTUNITY COMMISSION 333 Las Vegas Boulevard South, Suite 8112 Las Vegas, NV 89101 Telephone: (702) 388-5072 Facsimile: (702) 388-5094 E-Mail: nechole.garcia@eeoc.gov UNITED STATES DISTRICT COURT DISTRICT OF NEVADA U.S. EQUAL EMPLOYMENT OPPORTUNITY ) Case No.: 2:18-cv-00954 JCM-CWH ) COMMISSION, ) ) Plaintiff, ) CERTIFICATE OF SERVICE ) v. ) RE: CONSENT DECREE; PROPOSED NEVADA RESTAURANT SERVICES, Inc. and ) ORDER ) Does 1-5 Inclusive, ) ) ) Defendants. _________________________________________ ) 22 23 24 25 26 27 28 -1- Case 2:18-cv-00954-JCM-CWH Document 6-1 Filed 05/29/18 Page 2 of 2 1 CERTIFICATE OF SERVICE 2 I am, and was at the time the herein mentioned delivery took place, a citizen of the 3 4 5 6 7 8 9 10 United States, over the age of eighteen (18) years. I am employed in the Legal Unit of the Los Angeles District Office of the United States Equal Employment Opportunity Commission. My business address is U.S. Equal Employment Opportunity Commission, Los Angeles District Office, 255 East Temple Street, 4th Floor, Los Angeles, California 90012. On the date that this declaration was executed, as shown below, I served the foregoing: CONSENT DECREE; PROPOSED ORDER via first class U.S. Postal Service, postage prepaid, to: 11 Elayna J. Youchah Jackson Lewis 3800 Howard Hughes Parkway Suite 600 Las Vegas, NV 89169 Elayna.youchah@jacksonlewis.com (702)921-2474 12 13 14 15 16 17 18 I declare under penalty of perjury that the foregoing is true and correct. Executed on May 29, 2018. 19 20 21 /s/ Anna Y. Park Anna Y. Park 22 23 24 25 26 27 28 -2-

Disclaimer: Justia Dockets & Filings provides public litigation records from the federal appellate and district courts. These filings and docket sheets should not be considered findings of fact or liability, nor do they necessarily reflect the view of Justia.


Why Is My Information Online?