Rosetta Stone LTD v. Google Inc.

Filing 222

TRANSCRIPT of Proceedings held on April 23, 2010, before Judge Gerald Bruce Lee. Court Reporter/Transcriber Renecia Wilson, Telephone number,703 501-1580. Transcript may be viewed at the court public terminal or purchased through the Court Reporter/Transcriber before the deadline for Release of Transcript Restriction. After that date it may be obtained through PACER. Redaction Request due 6/4/2010. Redacted Transcript Deadline set for 7/6/2010. Release of Transcript Restriction set for 8/3/2010.(wilson, renecia)

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1 IN THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF VIRGINIA Alexandria Division ROSETTA STONE, LTD, Plaintiff, VS. GOOGLE, INC., Defendant. ) ) ) ) ) ) ) ) ) ) ) Civil No. 09-736 April 23, 2010 REPORTER'S TRANSCRIPT MOTIONS HEARING BEFORE: THE HONORABLE GERALD BRUCE LEE UNITED STATES DISTRICT JUDGE APPEARANCES: FOR THE PLAINTIFF: FOR THE DEFENDANT: SKADDEN ARPS SLATE MEAGHER & FLOM LLP BY: WARREN ALLEN, ESQ. MITCHELL ETTINGER, ESQ. DAVID LELAND, ESQ. JENNIFER SPAZIANO, ESQ. ODIN FELDMAN & PITTLEMAN PC BY: JONATHAN D. FRIEDEN, ESQ. STEPHEN COBB, ESQ. QUINN EMANUEL URQUHART OLIVER BY: MARGRET CARUSO, ESQ. JONATHAN OBLAK, ESQ. ADAM BAREA, ESQ. --- OFFICIAL COURT REPORTER: RENECIA A. SMITH-WILSON,RMR,CRR U.S. District Court 401 Courthouse Square, 5th Floor Alexandria, VA 22314 RENECIA A. SMITH-WILSON, RMR, CRR 2 INDEX ARGUMENT BY THE PLAINTIFF 4, 33 ARGUMENT BY THE DEFENDANT 25, 35 --- RENECIA A. SMITH-WILSON, RMR, CRR 3 1 2 (Thereupon, the following was heard in open court at 12:39 p.m.) 3 4 THE CLERK: LTD versus Google, Incorporated. 5 6 1:09 civil 736 Rosetta Stone, Would counsel please note your appearances for the record. 7 MR. ALLEN: 8 name is Warren Allen. 9 Good afternoon, Your Honor. My Rosetta Stone. 10 I'm here on behalf of plaintiff With me are Mitchell Ettinger, David Leland 11 and Jennifer Spaziano from Skadden Aps. 12 THE COURT: 13 MR. FRIEDEN: 14 All right, good afternoon. Good morning, Your Honor. John Frieden, Oden Feldman & Pittleman for Google. 15 With me are Steven Cobb, Margret Caruso, 16 Adam Barea who is the general counsel for Google and 17 Jonathan Oblak. 18 THE COURT: Good afternoon. 19 I realize that there are several motions 20 here, and I have read and I think that what I would like 21 to do is to take up the plaintiff's motion for partial 22 summary judgment and the defendant's motion for summary 23 judgment, take them up both first. 24 first? 25 MR. ETTINGER: I can't tell who filed They were filed RENECIA A. SMITH-WILSON, RMR, CRR 4 1 simultaneously. 2 3 THE COURT: They were filed simultaneously. All right, then plaintiff goes first. 4 MR. ETTINGER: 5 Mitchell Ettinger on behalf of Rosetta 6 Thank you, Judge. Stone, Your Honor. 7 As is my practice when I appear before you, 8 I have a handout instead of a demonstrative if I might 9 provide it. 10 11 THE COURT: All right. I'm open to receiving it. 12 MR. ETTINGER: Copies have been provided to 13 opposing counsel, Judge, and there's a copy here for your 14 clerk as well. 15 THE COURT: Thank you. 16 We're taking up now Rosetta Stone's motion 17 for partial summary judgment as a liability; is that 18 right? 19 MR. ETTINGER: That's correct, Your Honor. 20 Your Honor, relying on the undisputed facts that have been 21 established through the filings of the motions for summary 22 judgment and the legal precedent, in other cases involving 23 the very same practices of Google, Inc, Rosetta Stone has 24 established that summary judgment as to liability should 25 be entered on its behalf. RENECIA A. SMITH-WILSON, RMR, CRR 5 1 And before I just walk through that analysis 2 to show you how the undisputed facts meet the elements of 3 trademark infringement if I might just spend five minutes 4 of the Court's time to introduce you to the lingo that 5 we've been living with in this case now for couple months. 6 It might help make it easier for the Court, 7 and I might confess that this may be all known to you, and 8 I'll go very quickly if it is. 9 lingo. 10 But for me it was all new And so, if I could get you just to turn to 11 tab one of the handout, Your Honor. 12 search home page. 13 www.Google.com, this is what would come up on your 14 computer. 15 enter a search term, and here you'll see that the terms 16 "Rosetta Stone" are entered in order to conduct a search 17 on Google. 18 This is a Google So if you were to type in It basically is a page that allows a user to The next page, Your Honor, is what is known 19 as search results pages. 20 THE COURT: I don't want you to think that I 21 am computer illiterate. 22 and I actually own a copy of Rosetta Stone. 23 24 25 I do use Google. MR. ETTINGER: Excellent. I use Yahoo, I can't speak to you in a foreign language today, but. THE COURT: ¿Sí, habla Español? RENECIA A. SMITH-WILSON, RMR, CRR 6 1 MR. ETTINGER: 2 THE COURT: 3 MR. ETTINGER: Nein. Oh, okay. Judge, if I can get you to 4 turn to the third page, I'll go very quickly and just 5 explain to you what I'm going to be talking about. 6 The key words that are highlighted in red, 7 those are the words that are sold at Google AdWords 8 auction. 9 when users like yourself or myself enter those key words, They admittedly are bid on by companies so that 10 a sponsored link will come up. 11 is Google's version of a paid advertisement. 12 A sponsored link, Judge, The sponsored links appear as you see on 13 this page on the top portion of the screen and in the kind 14 of a pale yellow box and all along the right-hand side. 15 Those sponsored links are the basis for this lawsuit. 16 That is what we are focused on. 17 THE COURT: So your view is that companies 18 like Google that sell space like a newspaper that sells -- 19 the Washington Post sells full page ads may not use a 20 trademark term to determine where to place an 21 advertisement. 22 of the trademark holder, that violates the Lanham Act and 23 unfair competition; is that right? 24 25 And if they do so without the permission MR. ETTINGER: No, Your Honor. stated Google's position quite well. You've That is not Rosetta RENECIA A. SMITH-WILSON, RMR, CRR 7 1 Stone's position. 2 a newspaper. 3 Google is not like an advertiser, like What Google does is Google offers trademark 4 terms both branded and unbranded for sale to third parties 5 so that their ads may be triggered when a user enters the 6 trademark term in its search engine. 7 THE COURT: All right. It's very different. But your fundamental 8 premise is that in connection with auctions of the words 9 that that violates Rosetta Stone's trademark rights. 10 MR. ETTINGER: It violates it when it 11 creates confusion as to the search results page. 12 what the Lanham Act holds. 13 THE COURT: That's Are we focused here on confusion 14 in general or confusion as to the source or origin of 15 goods and services? 16 MR. ETTINGER: The Lanham Act 1114 provides 17 for confusion. Confusion can be as to source or 18 sponsorship. 19 which we have in this case when we talk about pirates 20 which I'll get to in a moment. 21 sponsorship of the ads themselves and what is being 22 offered on the Internet. 23 that effect to show that consumers are confused when they 24 see the sponsored links come up with the Rosetta Stone 25 trademark. It can be source of sponsorship of the goods It can also talk about And we have survey evidence to RENECIA A. SMITH-WILSON, RMR, CRR 8 1 Not only -- Your Honor, not only is it 2 triggered by that, by the terms Rosetta Stone but the 3 marks themselves appear in the ads, and that's what 4 creates the confusion. 5 And that, Your Honor, is the 2009 policy 6 change at Google. 7 through that quickly because that's really what's at heart 8 here. 9 And I want to make sure I walk you So the sponsored links, every time someone 10 clicks on one of these sponsored links, Google gets paid. 11 They get paid. 12 Today if you went on and opened an AdWords 13 account, it would take you five to seven minutes. 14 you type in Rosetta Stone as your key word that you want 15 to advertise on, you would find that Google would get paid 16 somewhere between $1.50 and $3.30 every time someone 17 clicked on that sponsored link. 18 90 percent of their income which is $24 billion a year. 19 And if That's how they make The organic search results which is depicted 20 on this page appears directly below the sponsored links. 21 That is not at issue in this case. 22 23 THE COURT: mean? 24 25 What does organic search results MR. ETTINGER: nonpaid. This is the results that are They are generated by Google's algorithm which RENECIA A. SMITH-WILSON, RMR, CRR 9 1 is I understand a trade secreted process that they use to 2 generate search results. 3 So Google's business model is to generate 4 search results in the organic section and above it to 5 place paid advertisements that are also relevant to the 6 search term or key word entered by the computer user. 7 THE COURT: 8 MR. ETTINGER: 9 So what is a search engine? A search engine is Google. Google is -- is the company that owns the search engine. 10 THE COURT: Well, I'm asking that because I 11 want your definition as a lawyer what a search engine is 12 in the context of the Internet. 13 understand what Yahoo and Google are, but I want to hear 14 what your determination of what the term search engine 15 means. 16 MR. ETTINGER: I just told you I Search engine is a mechanism 17 through which information is sorted, gathered and 18 displayed in response to a key word trigger. 19 THE COURT: So then the user has to be 20 motivated to search -- to go to one of these search 21 engines; that is right? 22 MR. ETTINGER: 23 THE COURT: Your Honor, yes, that's true. So then a person going to a 24 search engine would not necessarily be going there to buy 25 products or services. They would be looking to identify RENECIA A. SMITH-WILSON, RMR, CRR 10 1 products and services; is that right? 2 MR. ETTINGER: That's one possibility, Your 3 Honor. The confusion witnesses in this case have 4 testified that they went there for the purpose of finding 5 product. 6 THE COURT: I understand. 7 distinct from Google, isn't it? 8 Well, Amazon is buy books and things; isn't that right? 9 10 MR. ETTINGER: Amazon is where you go to Amazon does sell products, yes, sir. 11 THE COURT: 12 for terms like DNA or thing like that. 13 find books, products, right? 14 You don't go to Amazon to search MR. ETTINGER: You go there to I think consumers in most 15 parts, yes, but I believe Amazon has it's one search 16 engine that might be powered by Google. 17 Judge. 18 THE COURT: All right. I'm not certain, But the point that 19 I'm trying to focus in on is if the object of going to a 20 search engine is to look for products, your view is that 21 the search engine may not employ any terms that are 22 trademark terms without the permission of the trademark 23 holder. 24 25 Is that right? MR. ETTINGER: Your Honor, under the unjust enrichment claim that is correct. Under the trademark RENECIA A. SMITH-WILSON, RMR, CRR 11 1 claim we say you may not use trademark terms. 2 sell them at auction to trigger third party ads where they 3 are likely to create confusion. 4 5 6 7 8 9 THE COURT: You may not So if it was free there would be no violation? MR. ETTINGER: No, sir, there would not be. It would not be. THE COURT: business model here. So your objection is to the And the business model in your view 10 exploits your trademark terms for which the trademark 11 owner ought to be compensated. 12 MR. ETTINGER: Ought to be compensated and 13 there should be no confusion as to consumer's choice. 14 when someone goes on the Internet and knows the trademark 15 Rosetta Stone and the goodwill established in that mark, 16 that it means language learning software and they type in 17 those specific words instead of learn Spanish or learn a 18 foreign language, that they receive results on the search 19 results pages that are not confusing to the consumer. 20 So And Judge, the question you just asked if 21 you could flip to the -- skip the next page. It's just 22 the landing page which is the page that you would go to if 23 you clicked on Rosetta Stone.com. 24 two types of searches that are identified on that page. 25 One is called branded search and one is called non-branded You'll see there are RENECIA A. SMITH-WILSON, RMR, CRR 12 1 search. 2 Branded search are searches that are based 3 on trademark terms. 4 case. 5 That is what is at issue in this Rosetta Stone is not claiming that 6 non-branded search which deal with generic terms violates 7 their rights as a trademark holder. 8 9 THE COURT: So then in your view, if someone typed "Xerox" into the Google box, then Xerox -- the 10 holder of the trademark Xerox ought to be compensated; is 11 that right? 12 MR. ETTINGER: Under the unjust enrichment 13 theory if a user types in Xerox and Google displays 14 sponsored links, whether they relate to Xerox or not and 15 someone clicks on that link and pays Google, Google is 16 trading on the goodwill of Xerox's mark and earning money 17 on that mark and the trademark owner should be compensated 18 under unjust enrichment. 19 With respect to trademark law, Xerox would 20 have a cause of action if the sponsored links displayed -- 21 the sponsored links displayed by Google create confusion 22 to the consumer. 23 and that's what this case is about. That's what the trademark law provides, 24 And if Your Honor can -- 25 THE COURT: Confusion as it relates to RENECIA A. SMITH-WILSON, RMR, CRR 13 1 advertising? 2 MR. ETTINGER: 3 THE COURT: 4 MR. ETTINGER: That's correct, Judge. All right. If I could take you to the 5 next page, I'm going to walk through quickly the Google 6 policies at issue and I'll get right into the meat of the 7 argument. 8 9 The Google's trademark policy has evolved over time. Between 2000 and 2004, it did not permit 10 trademarks to be used as key words or to be used in the 11 sponsored link ads text at all. 12 period, they honored the trademark owner's right. 13 And during that time In 2004 -- in 2004 -- in March of 2004, they 14 conducted some experiments. 15 designed to determine whether or not there would be user 16 confusion if they used key words, trademark key words and 17 if they allowed trademarks to appear in ad texts. 18 And these experiments were Those internal experiments, Judge, conducted 19 by Google determined that there be high likelihood, high 20 likelihood of confusion if the trademark appeared in ad 21 text. 22 They changed their policy in 2004 after 23 those experiments opened up the market to keywords 24 including trademark terms. 25 things significantly happened and these are all in the And when they did that, two RENECIA A. SMITH-WILSON, RMR, CRR 14 1 undisputed facts. 2 There was -- they recognized there was a 3 significant potential for additional revenues which makes 4 sense because the branded terms are worth more than the 5 non-branded terms because they're well known and it's the 6 goodwill of those marks. 7 And secondly they told the public, the 8 people that bought Google stock that this may cause us 9 problems in the trademark world and we may be sued. 10 So as of 2004, that's one registration. So 11 as of 2004, now anybody can bid on a trademark key term, 12 including Rosetta Stone. 13 They went five years like that, went through 14 several lawsuits which we'll talk about in just a moment 15 because there's finding of law on use and commerce with 16 respect to their AdWords programs including one in this 17 court. 18 They go to 2009 and they say we can make 19 literally up to a billion dollars more a year, 20 conservatively a hundred million, but up to a billion 21 dollars more if we just let people put those trademarks in 22 ad texts. 23 And they changed it. In June of 2009, they went to a policy that 24 allows people to put trademarks in ad texts, non-trademark 25 owners as well as bid on them. RENECIA A. SMITH-WILSON, RMR, CRR 15 1 And Your Honor, within two months of that 2 change, the pirates and counterfeiters that began 3 appearing on the Google pages relating to my client's 4 trademark are overwhelming. 5 Between September of 2009 and February 28th 6 of 2010 during the pendency of this suit, 183 instances of 7 trademark infringement by pirates were noted to Google by 8 Rosetta Stone, 183 times, Judge. 9 Those are the ones that Rosetta Stone could 10 find. 11 today to talk about why we're entitled to summary judgment 12 as a matter of law with respect to the infringement by 13 Google. 14 And so that is why we're here today. We're here The Fourth Circuit teaches us in the PETA 15 case that there are four elements that the Court must find 16 in order to enter summary judgment. 17 THE COURT: Well, you should assume that 18 I've read your brief, and I'm not going to invite you to 19 read it to me now. 20 MR. ETTINGER: 21 THE COURT: I won't do that. Help me with your theory here 22 about the confusion. So, your view is that the confusion 23 focuses in on whether the person searching thinks that the 24 use of the trademark term confuses the consumer as to 25 who's conducting the advertisement, whether or not it's RENECIA A. SMITH-WILSON, RMR, CRR 16 1 been sponsored by Rosetta Stone or some pirate? 2 MR. ETTINGER: Yes, sir. That is one form 3 of the confusion. 4 that if they assume based on the Rosetta Stone marks 5 appearing in the ad links, that the goods being offered 6 for sale are authorized or manufactured by Rosetta Stone. 7 And the other form of the confusion is And, in fact, Your Honor, we have five 8 confusion witnesses, all of whom typed in the words 9 "Rosetta Stone" into the Google search engine, pressed 10 enter, saw links that said Rosetta Stone, buy it for $148, 11 $158 and I'll show you a couple of those in just a moment, 12 believing that they were buying software that had been 13 manufactured, endorsed and supported by Rosetta Stone. 14 THE COURT: 15 actual products, was it? 16 or not they were authorized or not that was selling them. 17 But Google wasn't selling the It was these companies, whether So your view is that this search engine is 18 responsible for the actual sales. 19 pirated then, it was the search engine's fault. 20 If the sales were If they were directed to Amazon.com and they 21 got an authorized version of Rosetta Stone, then that was 22 also Google's fault and Google is liable for that. 23 that right? 24 MR. ETTINGER: 25 okay, because that's not what I'm saying. Is Judge, with a little twist, RENECIA A. SMITH-WILSON, RMR, CRR 17 1 2 THE COURT: If you would focus in and tell me what you are saying. 3 MR. ETTINGER: Okay, and that's fair enough. 4 What we're saying is that Google's business practice of 5 selling trademarks to third parties that display them in 6 sponsored links that create confusion is in and of itself 7 trademark infringement, end of case. 8 9 You do not need to establish that it's counterfeit. You just need to show confusion. And that's 10 why I was going to PETA. 11 right, one that the plaintiff has a mark that's federally 12 registered and protected. 13 14 THE COURT: PETA says there's four elements, Well, I think the focus here really is likelihood of confusion; isn't it? 15 MR. ETTINGER: 16 THE COURT: 17 MR. ETTINGER: 18 THE COURT: Yes. Isn't that where we're going? Yes. Well, let's go there fast 19 because I'm not going to -- you know, I don't need three 20 hours of oral argument on this. 21 what you think your argument is. 22 MR. ETTINGER: I want you to focus on Okay. The reason I was 23 saying that is because all of the elements other than 24 likelihood of confusion are in the undisputed facts, done. 25 THE COURT: I understand. But your theory RENECIA A. SMITH-WILSON, RMR, CRR 18 1 is that by having a search engine where a person is 2 looking for products, that the ultimate sale, if it's 3 counterfeit, is as a result of the exploitation of the 4 trademark term that was placed in the search engine. 5 So that means that if someone is looking for 6 a Sony television and they type in Google "Sony 7 televisions", so they can find out who sells Sony 8 televisions, and it turns out that one of the persons 9 selling Sony televisions is selling knockoffs, that the 10 search engine is liable. 11 That's very different than a case where 12 Amazon which may be selling Sony televisions is selling 13 out of their warehouse counterfeit televisions for which 14 they could perhaps be held liable for trademark 15 infringement. 16 Help me with how I distinguish those two 17 different business models because I'm having difficulty 18 understanding. 19 MR. ETTINGER: Fair enough. The difference 20 is that with Google, Google says to its clients, you may 21 bid on this trademark term and you may use it in ad text. 22 And if you turn to page five, I'll give you the perfect 23 example, tab five. 24 25 Its policy change in 2009 said that any one who they believe sells products associated with Rosetta RENECIA A. SMITH-WILSON, RMR, CRR 19 1 Stone can put it in ad text. So if you look under tab 2 five, the trademark infringement, our theory is very 3 simple, that upon the entry of Rosetta Stone and the 4 serving of this results page which this is a real results 5 page, Judge, the serving of this results page results in 6 confusion, and that is because you cannot tell from 7 looking at these links which of these particular companies 8 are offering legitimate authorized original Rosetta Stone 9 software. You can't tell. 10 THE COURT: 11 to the public that that's what this is? 12 13 So is Google making a statement MR. ETTINGER: Google's trademark policy says as follows -- 14 THE COURT: No, no. My question was very 15 precise. 16 statement to the consumer that these links are to genuine 17 authorized products owned by Rosetta Stone? 18 Is the representation of this page by Google a MR. ETTINGER: Both direct and implied. 19 They do it directly, Judge, by saying this is our 20 trademark policy. 21 authorized resellers may display the trademark term and ad 22 text. 23 Only authorized resellers -- only That is their public policy. So, anyone who goes on the Internet is 24 comforted by knowing that only authorized resellers are 25 supposed to be here, number one. RENECIA A. SMITH-WILSON, RMR, CRR 20 1 Number two is implied is that they, Google 2 touts, and this is why they make so much money, that they 3 give you the most relevant responses to your searches. 4 And if you're looking for Rosetta Stone, 5 here it is. 6 Stone", presses enter, I can't tell which of these links 7 are selling genuine. 8 page, this search page was shown to two senior trademark 9 counsel at Google during their depositions and they could 10 So now when a user goes in, types "Rosetta And in fact, Your Honor, this very not tell. 11 It turns out, Judge, that the second link -- 12 THE COURT: Well, they couldn't tell -- as I 13 understand it from reading the briefs, Rosetta Stone can't 14 tell unless it actually has a software to examine; is that 15 right? 16 MR. ETTINGER: 17 THE COURT: That is not correct, Judge. It's not. So then you're able 18 to online just look at a version of Rosetta Stone to 19 determine if it's genuine or not? 20 21 MR. ETTINGER: copyright infringement. 22 23 Judge, the question is not THE COURT: question. No, I've asked you a specific Can you answer my question? 24 MR. ETTINGER: 25 THE COURT: Yes, sir. Can Rosetta Stone go online and RENECIA A. SMITH-WILSON, RMR, CRR 21 1 determine whether or not a copy being offered for sale of 2 Rosetta Stone software is authentic or not? 3 MR. ETTINGER: They can tell you from 4 looking at the link whether it's an authorized reseller or 5 not. 6 THE COURT: You did not answer my question. 7 If you think you've answered my question, it's okay. My 8 question is very precise and that was whether Rosetta 9 Stone could go online, look at a version of software that 10 is on a disc and ascertain online whether or not it was 11 authentic? Can you answer that question? 12 MR. ETTINGER: 13 THE COURT: 14 MR. ETTINGER: All right, I'm listening. 15 again. 16 because they don't have it. 17 I think I can. I think I have, but I'll try They cannot do the physical examination, Judge, THE COURT: That's given. I accept -- But Windows can actually do 18 these examinations online and tell you whether or not 19 you're using an authorized version of Windows. 20 saying Rosetta Stone does not have that capacity; is that 21 right? 22 MR. ETTINGER: You're No, Judge, because when you 23 get to this point on the search page, you don't get access 24 to the software. 25 THE COURT: No, but you're saying that there RENECIA A. SMITH-WILSON, RMR, CRR 22 1 were pirates out there selling your product. 2 that you have some way of know who is a pirate and who is 3 not, which means at some point, you either are able to 4 secure the product from the alleged pirate and examine it 5 or you have some way of doing it online. 6 7 8 9 10 11 And I assume Am I inferring inaccurately about that process? MR. ETTINGER: not downloadable products. No, sir. In fact, these are They're sold in boxes. And I think that's our disconnect. Once Rosetta Stone gets a copy of the 12 pirated product, of course, they can tell because they can 13 look at the code and see that it's counterfeit. 14 15 16 THE COURT: So how would Google ascertain whether or not the seller was selling authorized copies? MR. ETTINGER: Simple. All they need to do 17 is ask the trademark owner whether or not they're selling 18 their mark to an authorized reseller. 19 THE COURT: It's a simple task. So then the only people can 20 resell Rosetta Stone are individuals -- companies 21 authorized by Rosetta Stone? 22 MR. ETTINGER: 23 That is Google's policy. 24 THE COURT: That is their policy, Judge. 25 All right. Now I'm asking you what Rosetta Stone's policy is. RENECIA A. SMITH-WILSON, RMR, CRR 23 1 MR. ETTINGER: 2 THE COURT: 3 Of course. And my question is whether only a Rosetta Stone authorized seller can sell their products? 4 MR. ETTINGER: 5 THE COURT: 6 MR. ETTINGER: That is correct, Judge. All right. And so Google, its business 7 model and its policy is only authorized resellers are 8 allowed to bid on the marks, only authorized resellers use 9 the marks in the ad text. 10 And in practice it does not work, and if I 11 can get you to turn just for a moment to the -- and this 12 will bring it home, to tab three. 13 Tab three, Judge, is a synopsis of the 183 14 complaints that were made to Google between the time 15 period of September 2009 and February 2010. 16 Okay. If you turn to the second page, it 17 shows you a Google search result that has a pirated 18 software in the top right-hand side. 19 If you turn to the next page, Judge, that is 20 the landing page, in other words the page that you go to 21 when you click on that link, for Language Tools Mall.com. 22 And you see the Rosetta Stone yellow box. 23 slashed price for the pricing and consumers are absolutely 24 confused as to whether or not that's genuine. 25 You see a And there is no question that that makes RENECIA A. SMITH-WILSON, RMR, CRR 24 1 sense because their own trademark counsel can't tell you. 2 If you go to the next page, Judge, it shows 3 you all of the dates in February where this ad appeared on 4 Google search pages, February 1, February 7, February 11 5 through 19, February 20th, 21st, 22nd, 23rd and 24th. 6 Every day that this occurs, Rosetta Stone 7 calls Google and says infringement is happening. 8 Infringement is happening. 9 10 THE COURT: I just have one additional question then I want to hear from the other side. 11 Is Rosetta Stone required to establish any 12 damages in connection with its trademark dilution claim? 13 And if so, how are you damaged? 14 MR. ETTINGER: We do not need to establish 15 monetary damages under dilution. We just need to show 16 that the mark could be tarnished. And certainly, when 17 there is counterfeiters involved, tarnishment is presumed 18 by law. 19 mark. 20 generic or it's being hurt in some way because of the 21 association with the counterfeiters. 22 We do not have to diminution in value of the We just need to show that it's either becoming THE COURT: So is the tarnishment taking 23 place by the pirate seller or is it taking place by the 24 advertisement on Google? 25 MR. ETTINGER: Both, Your Honor, because the RENECIA A. SMITH-WILSON, RMR, CRR 25 1 confusion created as to the association of these pirates 2 with Rosetta Stone. 3 THE COURT: 4 the questions I have. 5 Thank you. I've asked you all I'll give you a chance to respond. Thank you. 6 MR. ETTINGER: 7 MS. CARUSO: 8 Good afternoon, Your Honor. Just for the record, I'd like to clarify that -- 9 10 Thank you, Judge. THE COURT: And tell me your name again, please. 11 MS. CARUSO: Margret Caruso. 12 THE COURT: Yes, Ms. Caruso. 13 MS. CARUSO: That Mr. Berea is senior 14 litigation counsel at Google. 15 counsel. 16 THE COURT: 17 MS. CARUSO: However, he's not general All right, thank you. Your Honor, Rosetta Stone is 18 attempting to use trademark law to inhibit competition. 19 It's very clear what it wants. 20 with in your questions to Mr. Ettinger. 21 to stop any advertiser from displaying an advertisement 22 when content is shown on Google's search results page that 23 includes Rosetta Stone's name. 24 25 It's what you started out It wants Google It's remarkable because it is quite similar to what happens in the non-Internet world. RENECIA A. SMITH-WILSON, RMR, CRR For example, 26 1 if a company wanted to contact the Washington Post and run 2 an advertisement that said we're selling great plasma 3 screen televisions and we want those to be featured next 4 to every story you run about the Super Bowl that's coming 5 up. That's where we want them to appear. 6 And in telling that to the Washington Post, 7 they're of course saying I want this keyed to -- I want 8 you to use this with the licensed registered trademark of 9 the NFL, the Super Bowl, and that's where I want this to 10 shown up. 11 And of course when companies contact the 12 television stations that are broadcasting the Super Bowl, 13 they say I want my advertisement to appear during the 14 Super Bowl. 15 reach. 16 That's the group of people that I want to And Rosetta Stone is saying on the Internet, 17 that's not okay. The only advertising that can show up is 18 advertising that we say, Rosetta Stone says is okay. 19 doesn't matter if what the consumer enters is a search for 20 reviews of Rosetta Stone or best price for Rosetta Stone, 21 discounts for Rosetta Stone. 22 Consumer -- 23 THE COURT: It Well, help me with the confusion 24 issue here because I think that we all need to focus on 25 what the confusion is. RENECIA A. SMITH-WILSON, RMR, CRR 27 1 Is it sufficient to show that consumers are 2 confused about whether or not the product was endorsed by 3 Rosetta Stone or is the Court to focus on confusion as to 4 the source or origin of goods? 5 MS. CARUSO: Your Honor, the Court should 6 here focus on confusion as to the source or origin of 7 goods. 8 THE COURT: 9 MS. CARUSO: Or services. Yes. And I don't think that I 10 heard an argument from Rosetta Stone that there's 11 confusion as to whether Rosetta Stone is endorsing 12 Google's searches. 13 is that consumers will be confused as to the source of the 14 advertisements -- The confusion that they're asserting 15 THE COURT: 16 MS. CARUSO: 17 THE COURT: Well, I think that --- and the product advertised. I think that Rosetta Stone is 18 saying that the confusion in the consumer's mind is that 19 they will think that they're being linked to authorized 20 versions of Rosetta Stone when they're not, and that is a 21 source of confusion about the advertisement of the sources 22 of goods. 23 MS. CARUSO: Right, a couple of things 24 there. First, Google's 2009 policy, even though the case 25 starts in 2004 and they have damages they're asserting for RENECIA A. SMITH-WILSON, RMR, CRR 28 1 that whole 2004 to mid 2009 period, the 2009 policy allows 2 the resellers of a product to use the trademark in the 3 text of their ad to identify what they're selling. 4 I want to clarify that it's not just 5 authorized resellers, not just who Rosetta Stone says we 6 approve this person, but it's any person who is selling a 7 genuine good. 8 9 And so, for example, Amazon is an authorized reseller of Rosetta Stone, but there could quite possibly 10 be resellers of Rosetta Stone products, for example, 11 purchased Rosetta Stone off of Amazon and are reselling it 12 themselves or perhaps someone received it as a gift and 13 have decided that they don't want to learn that language 14 and they're going to resell the product that they 15 purchased. 16 So, even though that person isn't an 17 authorized reseller that would be consistent with Google's 18 policy for that genuine copy to be advertised. 19 The -- as to the ads they claim are for 20 counterfeit products, it's very important in this case to 21 understand the scope of what we're talking about here. 22 And Rosetta Stone has identified 183 complaints they've 23 made over the course of 179 days. 24 contrast to the 284,000 complaints that Tiffany made to 25 eBay in the case recently affirmed by the Second Circuit This is in marked RENECIA A. SMITH-WILSON, RMR, CRR 29 1 in which no liability was found. 2 And Rosetta Stone does not argue that that 3 case was wrongly decided. They don't argue what the 4 Second Circuit's reasonings was for. 5 factually distinguishable. 6 is because eBay didn't know the identity of the 7 counterfeiters. 8 their reply brief and their opposition to summary judgment 9 motion, they quote a sentence from the Tiffany decision in They say it's And the reason they say that And they cite in footnote eleven of both 10 which the Court says that the demand letters, the cease 11 and desist letters Tiffany sent didn't identify particular 12 sellers. 13 The Court in the next sentence, however, 14 immediately goes on to say that in Tiffany's notices of 15 claimed infringement of which there were more than 16 284,000, the counterfeit listings were identified. 17 So here we're talking about a much more 18 narrow scope. And unlike eBay, Google is not the venue 19 for the sales. It's a step further even removed from 20 that. 21 THE COURT: Well, that's something that I'm 22 focused on and maybe it's time for you to tell me how I 23 should distinguish between a search engine which does not 24 sell products and one that does. 25 eBay, but you could use Amazon as well. You just referred to RENECIA A. SMITH-WILSON, RMR, CRR 30 1 Is a search engine required to obtain a 2 trademark owner's permission to sell those terms to those 3 who might want to bid for placement on a search page? 4 MS. CARUSO: 5 THE COURT: 6 MS. CARUSO: Absolutely not, Your Honor. Why not? There is -- they only would be 7 if there was confusion that resulted. If for some reason 8 consumers looked at all of those search result pages 9 and -- search results, sponsored links and thought that 10 they all were Rosetta Stone websites or they all were 11 offering Rosetta Stone products when they all weren't 12 offering Rosetta Stone products. 13 Google doesn't actually ever hold on to 14 those products. 15 its best to enforce them. 16 Google has actual knowledge or a reason to suspect a 17 particular counterfeiter is infringing, it does not have 18 any obligation under any case that Rosetta Stone has cited 19 to take down that ad. 20 that, and -- 21 It has its policies in place. It does But up and to the point where And that is Hard Rock Cafe cites THE COURT: But Google helps these 22 advertisers design their ad, don't they? I mean, they 23 can't just put anything on a Google page. 24 a certain way. 25 policies and doesn't Google suggest how the sponsored It has to look It has to confirm to Google's certain RENECIA A. SMITH-WILSON, RMR, CRR 31 1 links ought to present themselves? 2 it some to make Google a contributing force in the alleged 3 trademark infringement? 4 MS. CARUSO: So doesn't that change Your Honor, it doesn't. To the 5 extent that Google is involved with the overall appearance 6 of ads at all, for example, and the fact that they have a 7 title line, the fact that they have a URL link, the fact 8 that they make suggestions generally to everyone saying 9 it's a good idea to end with a call to action or if you 10 have a discount to say so and don't use misspellings, 11 things like that, that is a mere link in the chain along 12 the lines. 13 To impose contributory or vicarious 14 infringement basically Google needs to be in cahoots with 15 these guys. 16 in which that level of liability is imposed and it's, you 17 know, you got the Bauer Lamp case where the defendant was 18 held to be liable for getting the manufacturer to make a 19 lamp after he said to the plaintiff there is a personal 20 vendetta between them and that I'm going to ruin your 21 business. 22 sell it for cheaper price, and I'm going to put you out of 23 business. 24 25 They have to -- if you look at all the cases I'm going to copy your lamp and I'm going to There is no evidence in the record remotely close to that here. RENECIA A. SMITH-WILSON, RMR, CRR 32 1 THE COURT: All right. I have one 2 additional question and that is with respect to the 3 dilution claim, trademark dilution claim, is the plaintiff 4 required to sustain damages, that is to say diminution in 5 revenue or value in order to state a claim? 6 MS. CARUSO: Your Honor, the antidilution 7 act does not require that they prove that they have. 8 have to prove that they are -- that the accused action is 9 likely to tarnish or dilute their trademark brand. 10 They And we submit here it is not likely to do 11 that when this use has been going on for the past six 12 years and their brand awareness has gone through the roof. 13 Their brand equity has gone nothing but up. 14 say it's likely to be harmed when it's just gone up and up 15 and up. 16 They can't And even these confusion witnesses they talk 17 about who purchased the counterfeit products, they don't 18 even have a negative opinion of Rosetta Stone. 19 It's not a case where a fake Gucci handbag 20 or Prada bag, someone sees a shoddy work of craftsmanship 21 and thinks less of that trademark owner because of that. 22 23 THE COURT: questions I have. All right. I've asked you the Thank you very much. 24 MS. CARUSO: 25 THE COURT: Thank you, Your Honor. Brief reply. RENECIA A. SMITH-WILSON, RMR, CRR 33 1 MR. ETTINGER: Just a brief one, Judge. 2 You asked the question of counsel whether or 3 not Google's involvement in the ad process. The answer is 4 very much so. 5 they call this the query suggestion tool internally. 6 Externally it's called the search engine -- search inquiry 7 tool. 8 don't want to have trademark law cases brought because 9 they're suggesting trademarks to their customers. They have a tool called Quest, okay. And They don't use the word suggestion because they 10 This tool is designed to assist the person 11 who wants to advertise on Google to enter into a search 12 engine the name of the company that it wants to see its 13 key words. 14 Rosetta Stone software, pirated or otherwise, they can 15 type into the little tool, www.RosettaStone.com and see 16 all of the suggested search terms that they should use in 17 order to trigger their ads. In other words, if someone wants to sell 18 Secondly they have what they call the key 19 word insertion tool. 20 you tell them what your key word is, Rosetta Stone, 21 automatically it populates it for you in your domain. 22 tells you that's the best way, that's the best way to sell 23 your product. 24 25 When you open an AdWords account and It This case is about a company that makes a lot of money on these trademarks and all that -- a lot of RENECIA A. SMITH-WILSON, RMR, CRR 34 1 money on these trademarks. 2 3 THE COURT: money. I'm not focused on the amount of I'm focused on whether or not it violates the law. 4 MR. ETTINGER: Right, and that's exactly 5 where I'm going, Judge. 6 is it could only happen 189 times in six months. 7 so many ads. 8 us responsible for this. 9 What you heard from Google today We're selling so many ads. We have You can't hold That's their business model. Their policy states that they won't sell to 10 people that are not selling authentic goods. 11 routinely and put the burden on the trademark owners to 12 police their business that are making all this money. 13 that's what the trademark law does not permit. 14 They do it And That confusion is a direct infringement and 15 the analysis stops as soon as that ad posts, as soon as 16 you see that sponsored links and you press enter at 17 Rosetta Stone and you see those links and the confusion 18 exists then and there and that's what needs to be 19 enjoined. 20 The scope of the -- the scope of any such 21 remedy will be determined by the fairness of the actions. 22 But what needs to be enjoined is them selling the marks to 23 anybody and everybody for money. 24 and that's what this case is all about. 25 THE COURT: That's what has to stop Thank you very much. RENECIA A. SMITH-WILSON, RMR, CRR 35 1 Ms. Caruso, do you want to take up Google's 2 motion for summary judgment? 3 about it. 4 5 I think we've covered some of it already. MS. CARUSO: Yes, Your Honor. I'm happy to address your questions. 6 7 I only have a few questions THE COURT: Your keyword "bidding process" does involve the use of trademark terms, right? 8 MS. CARUSO: 9 THE COURT: Yes, Your Honor, it does. So you are selling those words 10 in order to decide where ads are placed on a Google search 11 page; is that right? 12 MS. CARUSO: 13 used to determine where ads are placed. 14 words are not themselves sold. 15 Not exactly. Those words are They -- but, the Google makes money when ads are clicked 16 through. So it's the space and then the effectiveness of 17 the ad that determines when Google makes money. 18 So, what Google is selling is the 19 advertising space. 20 there is triggered by them telling Google when you do your 21 search engine function and you do the commercial side of 22 it, we would like to appear there. 23 But the way the companies wind up So, as Your Honor noted at the outset, the 24 search engine function returns relevant results. 25 Mr. Ettinger distinguished between organic results and the RENECIA A. SMITH-WILSON, RMR, CRR And 36 1 2 sponsored links. And the organic results is almost like if 3 you were to go into a building and ask for Tylenol. 4 you are told in response would depend on if you went into 5 a drugstore or a library. 6 set of information you're looking for just because you 7 asked, you know, that question. 8 9 What And Google doesn't know which But it will return how it identifies things in the organic results but then recognizes that there is a 10 separate market on those for commercial responses. 11 identifies the organic results by looking for those 12 trademarks through its algorithmic process and on the 13 commercial side it identifies those links, those 14 advertisements through identification in the keyword tool. 15 THE COURT: And it So in the old world it might be 16 like having a dictionary to search for words and then 17 having a separate document called a Yellow Pages that is 18 filled with commercial advertisement for which people pay 19 a fee in order to be in that book. 20 MS. CARUSO: 21 THE COURT: 22 the Yellow Pages online. 23 MS. CARUSO: 24 THE COURT: 25 Yes, Your Honor. So in many ways, Google is like That's correct. The only reason you're looking in the Yellow Pages is because you're looking as a RENECIA A. SMITH-WILSON, RMR, CRR 37 1 consumer for services; is that right? 2 MS. CARUSO: That's right. 3 THE COURT: 4 Google would be to search for services? 5 MS. CARUSO: 6 THE COURT: And so the only reason to go to Yes. Now, would someone think that 7 the Yellow Pages themselves were the vendor of services or 8 goods? 9 MS. CARUSO: 10 Your Honor. 11 I certainly don't think so, that. 12 Nothing in the record here would support THE COURT: All right. I don't think I need 13 you all to argue all these things in your briefs. 14 read your briefs. 15 Thank you. Hopefully, you believe that. 16 MR. ETTINGER: 18 THE COURT: Okay. Mr. Ettinger. 17 I have 19 May I, Your Honor? I want you to take up the question I just asked Ms. Caruso. 20 MR. ETTINGER: 21 THE COURT: Very well. A dictionary and a Yellow Pages, 22 one is searching for something. 23 in effect a dictionary and Yellow Pages online? 24 25 MR. ETTINGER: Is that right? Is Google Your Honor, if you want to characterize it that way, that's fine, but let's take the RENECIA A. SMITH-WILSON, RMR, CRR 38 1 analogy all the way out. 2 If you look up Rosetta Stone in a Yellow 3 Page, do you expect to see competitors of Rosetta Stone 4 there? 5 Rosetta Stone software? 6 don't have any right to use the mark under Rosetta Stone? 7 That is the huge difference. 8 9 Do you expect to see unauthorized users of the THE COURT: Do you expect to see people that It's like going -- Well, that is a -- that is a difference I will grant you. But the way the page is 10 displayed as you showed it to me, there's something called 11 a sponsored link -- 12 MR. ETTINGER: 13 THE COURT: -- which suggests that the person 14 viewing the page should know that this is an ad being paid 15 for by someone who has paid Google money to display their 16 ad adjacent to a dictionary-type search result. 17 right? 18 MR. ETTINGER: Right. Is that The answer to that is 19 twofold, Judge. 20 know that sponsored links means ads. 21 documents which we have in the papers before say there's 22 great confusion between the organic search and the paid 23 search. 24 didn't know what sponsored links meant. 25 One is you would hope that most people But Google's own And the confusion witnesses to a T testified I One person thought that sponsored link, RENECIA A. SMITH-WILSON, RMR, CRR 39 1 instead of calling it an advertisement, thought it meant 2 it was sponsored by Google, actually testified. 3 an MBA from Stanford. 4 very clear. 5 This is not a silly lady. THE COURT: She's got It's not Five people out of the thousands 6 who I assume use Google every day to click on it and 7 perhaps look for your company's ads. 8 9 10 Is there a way -- how much money does Rosetta Stone pay Google for these ads that you pay for that you've described in your complaint? 11 MR. ETTINGER: I think the number of over 12 the course of years is about $3 million for the five-year 13 period. 14 15 THE COURT: that five-year period for Rosetta Stone? 16 17 MR. ETTINGER: THE COURT: effective? 20 21 So the advertising has been very Is that what you're telling me? MR. ETTINGER: The Internet has been very effective, of course, but that's not its source. 22 23 Has the revenue, of course, Your Honor. 18 19 Has the revenue increased during THE COURT: one second. I know that you -- just give me I can't talk as fast as you can. 24 MR. ETTINGER: 25 THE COURT: I apologize. The question, though, is one of RENECIA A. SMITH-WILSON, RMR, CRR 40 1 whether Rosetta Stone contends that the money you've spent 2 on advertising here was not beneficial where you in a 3 sponsored ad used your trademark term which appeared at 4 the top of the page you just showed me on -- I think of 5 page two of tab one where you showed me your Rosetta Stone 6 trademark. 7 8 9 So I assume that first sponsored ad at the top of that page is yours. Is that right? MR. ETTINGER: Yes, sir. 10 THE COURT: 11 money to place it there. 12 want it to pop up at the same time your term was entered 13 by the search; isn't that right? 14 So you wouldn't be wasting your You put it there because you MR. ETTINGER: Your Honor, yes. And think 15 of the temerity of the argument that the trademark owner 16 has to pay to have its own name come when and bid against 17 people who are not authorized to use the term and pay more 18 for that ad to come up because they're selling it to 19 unauthorized people. 20 More people -- THE COURT: Is it uncommon for an advertiser 21 in radio to pay more for an advertisement during drive 22 time than to pay for a midday advertising? 23 MR. ETTINGER: 24 THE COURT: 25 I would hope so. All right. Well, is there any real difference here then in terms of the marketplace RENECIA A. SMITH-WILSON, RMR, CRR 41 1 governing the placement of their ad? 2 3 MR. ETTINGER: Your Honor, they're selling a mark that they have no rights to. 4 THE COURT: 5 and I agree with you. 6 To -- They're selling words that -- to your mark. 7 8 They're selling words that relate MR. ETTINGER: our mark. It's the mark. 9 THE COURT: Your Honor, they're selling It's -Well, I have difficulty with 10 that argument. I understand why you say it, and I've read 11 your brief and I understand that. 12 selling -- they're selling placement on a page according 13 to you through their bidding process that involves 14 exploitation of your mark; is that right? 15 MR. ETTINGER: But they're not No, sir. They're selling the 16 right to use -- to have this ad pop up when the mark is 17 entered. 18 They don't price it by the ad space. 19 value of that term. And in fact, Judge, they price it by the term. 20 THE COURT: They price it by the I understand. That's the 21 marketplace. 22 that fundamentally we'll have to decide as a matter of law 23 whether or not they can do that or not. 24 25 I don't have any problem with that. I think And so as I understand your argument, though, that means that someone like a used car dealer who RENECIA A. SMITH-WILSON, RMR, CRR 42 1 is selling Fords without the permission from Ford before 2 they could advertise that they were selling Ford Fusions 3 at their used car dealership. 4 permission from Ford to advertise that in a television ad, 5 then that used car company would be violating Ford's 6 trademark rights; is that right? 7 MR. ETTINGER: And in the absence of No, Judge. They'd only be 8 violating the trademark rights if they caused confusion. 9 And I bring you back to that because that's what 1114 10 requires. 11 THE COURT: Well, I've asked you about 12 confusion and you're focused on five people who are 13 confused about a sponsored links when I assume given that 14 you spent $23 million on these ads with Google -- 15 MR. ETTINGER: 16 THE COURT: $3 million. $3 million. And we're not 17 talking about five people on the Internet when there are 18 millions of users. 19 So I know that that's not the substance of 20 your argument because that is a very weak argument. 21 You know that and I know that. 22 What I'm focused on is confusion as a source 23 or origin of goods where the search engine itself does not 24 sell products. 25 links to pirated goods, that violates the law. And your view is that because there may be RENECIA A. SMITH-WILSON, RMR, CRR 43 1 I think I understand your theory. And I 2 don't know the answer to it, and I guess I'm going to have 3 to decide this sooner or latter. 4 MR. ETTINGER: May I make one comment about 5 the five confusion witnesses? 6 talk about them. 7 I can't -- I don't want to I just want to talk generally. In this circuit, in this court, we get five 8 nonparty depositions, five. 9 more, I'll bring you ten more. 10 If you want to give me ten If you want to give me 20 more, I'll bring you 20 more, Your Honor. 11 The point is -- 12 THE COURT: Well, you know, we're well 13 passed that stage now. 14 I know you have an issue involving the survey. 15 And I appreciate your argument and Let me tell you all I don't need to have an 16 argument about the expert witness and Dr. Van Liere's 17 report. 18 ruling on that. I've read that and I'm going to give you all a 19 I don't need to have argument on that. I think that I've asked you all the 20 questions that I have concerning the matters that have 21 been briefed. 22 to have you all reiterate every single thing that you said 23 in every single brief. 24 25 And as I said at the outset, I did not plan MR. ETTINGER: Your Honor, it's always a pleasure to appear before you. RENECIA A. SMITH-WILSON, RMR, CRR 44 1 2 THE COURT: Thank you very much. appreciate your patience. 3 We're now in recess. 4 MR. ETTINGER: 5 I Thank you. Are we to stay here, Judge, for your decision or are you going to -- 6 THE COURT: I'm good, but I'm not that good. 7 No, I'm not going to do that from the bench. 8 too much. 9 what I'm doing and why, so I'm going to write an opinion. 10 11 This is way And whatever I do, I want you all to understand But I'll give you a ruling soon because I know we have a trial date on May 3rd. 12 MR. ETTINGER: We want to know whether to go 13 to work all weekend or not, but I assume we'll just go to 14 work. 15 16 17 THE COURT: I think that it's safe to continue trial preparation. Thank you. (Proceeding concluded at 1:30 p.m.) 18 19 20 21 22 23 24 25 RENECIA A. SMITH-WILSON, RMR, CRR 45 1 2 CERTIFICATE OF REPORTER 3 4 I, Renecia Wilson, an official court reporter 5 for the United State District Court of Virginia, 6 Alexandria Division, do hereby certify that I reported by 7 machine shorthand, in my official capacity, the 8 proceedings had upon the motions in the case of Rosetta 9 Stone vs. Google. 10 I further certify that I was authorized and 11 did report by stenotype the proceedings and evidence in 12 said motions, and that the foregoing pages, numbered 1 to 13 44, inclusive, constitute the official transcript of said 14 proceedings as taken from my shorthand notes. 15 16 IN WITNESS WHEREOF, I have hereto subscribed my name this 5th day of May , 2010. 17 18 19 20 /s/ Renecia Wilson, RMR, CRR Official Court Reporter 21 22 23 24 25 RENECIA A. SMITH-WILSON, RMR, CRR

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