Cox et al v. Continental Casualty Company

Filing 146

ORDER granting in part and denying in part 98 Defendant's Motion for Summary Judgment; granting in part and denying in part 109 Plaintiff's Motion for Partial Summary Judgment by Judge Marsha J. Pechman.(MD)

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1 2 3 4 5 6 7 UNITED STATES DISTRICT COURT WESTERN DISTRICT OF WASHINGTON AT SEATTLE 8 9 10 KATHRYN COX et al., 11 12 13 Plaintiffs, CASE NO. C13-2288 MJP ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT v. CONTINENTAL CASUALTY COMPANY, 14 Defendant. 15 16 THIS MATTER comes before the Court on Defendant Continental Casualty Company’s 17 Motion for Summary Judgment (Dkt. No. 98) and Plaintiffs’ Motion for Partial Summary 18 Judgment (Dkt. No. 109). Having reviewed the Motions, the Responses (Dkt. Nos. 111, 116), the 19 Replies (Dkt. Nos. 114, 123), and all related papers, and having heard oral argument on 20 November 14, 2014, the Court hereby DENIES Continental’s Motion in part and GRANTS it in 21 part and DENIES Plaintiffs’ Motion in part and GRANTS it in part. 22 23 24 ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 1 1 Background 2 This case was brought by the Cox Plaintiffs, assignees of Dr. Duyzend, against Dr. 3 Duyzend’s insurer, Continental Casualty Company, alleging bad faith, breach of contract, 4 negligence, and consumer protection violations in Continental’s handling of hundreds of dental 5 malpractice claims (including Plaintiffs’) against Dr. Duyzend. (Compl., Dkt. No. 1-1 at 5.) On 6 Continental’s prior motion to dismiss, the Court dismissed Plaintiff’s Insurance Fair Conduct Act 7 (“IFCA”) claim but allowed the other claims to proceed. (Dkt. No. 56.) Plaintiffs moved for 8 reconsideration on the dismissal of the IFCA claim, and the Court denied the motion. (Dkt. No. 9 73.) 10 The events and circumstances giving rise to Plaintiffs’ bad faith claim took place over the 11 course of approximately four years. After dentist Dr. Duyzend retired in December 2007 and 12 sold his practice, the dentist who had purchased the practice, Dr. To, began to notice a pattern of 13 substandard, failing, and unnecessary root canals, among other problems attributable to Dr. 14 Duyzend’s dental work. (See To Interrogatory Answers at Arbitration, Dkt. No. 103, Ex. 7 at 3; 15 To Decl., Dkt. No. 103, Ex. 8 at 3–8.) In a 2008 suit Dr. To filed against Dr. Duyzend for 16 misrepresenting the nature of his practice and its profits, Dr. To alleged, “[t]he vast majority of 17 patients have multiple root canals; several with over 20 and some as many as 28.” (Dkt. No. 103, 18 Ex. 7 at 8.) Dr. To further claimed Dr. Duyzend had falsified patient charts and used an electric 19 vitality testing device with the batteries removed to generate documentation justifying 20 unnecessary root canals. (Id. at 9.) 21 Dr. Duyzend had purchased an insurance policy with $8 million aggregate and $5 million 22 per-claim limits from Continental in 2007. (Dkt. No. 103, Ex. 1 at 1.) The policy provided that 23 Continental would “not settle any claim without your consent,” excluded coverage for intentional 24 ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 2 1 acts, and contained a void-for-fraud provision and a limitation of liability. (Dkt. No. 103, Ex. 2 at 2 73, 74–75, 59.) Mr. Versnel first heard about the claims in late April or early May 2008, and 3 Continental formally retained him to represent Dr. Duyzend on or around May 8, 2014. (Versnel 4 Decl., Dkt. No. 104 at 2.) In his deposition Mr. Versnel testified that during an early 5 conversation between Mr. Versnel and Dr. To, Mr. Versnel supplied the name of Mr. Longfelder, 6 a solo practitioner who had experience with dental malpractice cases, as an attorney to whom Dr. 7 To might refer his patients (along with one or two other names). (Versnel Dep., Dkt. No. 103, 8 Ex. 62 at 111:7–112:3.) (Continental disputes the suggestion that Plaintiffs would not have heard 9 about Mr. Longfelder but for Dr. To, arguing that Dr. To and his office assistant referred patients 10 to Mr. Longfelder—these facts may or may not be inconsistent. (See, e.g., 5/8/2014 Letter from 11 Dr. To to patients, Rosato Decl. in Support of Pl’s Opp., Dkt. No. 112, Ex. 2 at 30.)) 12 Although Dr. Duyzend’s policy excluded coverage for intentional conduct (Dkt. No. 103, 13 Ex. 2 at 74–75), no reservation of rights on intentional conduct was issued at this time. (See 14 Versnel Dep., Dkt. No. 103 at 42:7–44:19; Hoffman Dep., Dkt. No. 112, Ex. 1 at 92:20–94:21.) 15 Neither Mr. Versnel nor anyone at Continental attempted to estimate the aggregate value of the 16 claims against Dr. Duyzend either in settlement or at trial until at least 2011 and possibly 2012. 17 (Versnel Dep., Dkt. No. 103 at 116:4–117:20; Kunz Dep., Dkt. No. 110 at 69:12–70:17, 78:5– 18 80:13; 79:13–21; Hoffman Dep, Dkt. No. 112, Ex. 1 at 96:19–97:5.) Furthermore, Continental’s 19 initial claims adjustor on the Duyzend matters, Doug Hoffman, failed to elevate the claims to 20 CLEM, the special unit at Continental whose function was to address high value (in excess of $1 21 million) or complex claims. (Hoffman Dep., Dkt. No. 112, Ex. 1 at 95:10–21, 96:7–18, 191:4– 22 192:1.) 23 24 ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 3 1 The period from May 2008 through summer 2011 is subject to a great number of factual 2 disputes between the parties about to what degree the strategies employed by Mr. Versnel, 3 Continental, and Dr. Duyzend on the one hand and Mr. Longfelder on the other hand were 4 reasonable in light of the circumstances. The parties particularly dispute the source of the delays 5 in settling claims. It is, however, undisputed that Mr. Versnel employed a claim-by-claim 6 approach to settling cases and generally expected Mr. Longfelder to supply records and demands 7 prior to making settlement offers. (Longfelder Dep., Dkt. No. 103 at 83:4–12 (Versnel 8 communicated to Longfelder that CNA was going to handle claims on an individual basis); 9 Versnel Dep., Dkt. No. 103, Ex. 62 at 33:23–34:8 (most common way to get records presuit is 10 through plaintiff’s counsel); 36:25–37:21 (“[W]e were relying on Mr. Longfelder to get us the 11 records.”); see also Longfelder Dep., Dkt. No. 103, Ex. 17 at 48:16–22 (Longfelder believed it 12 was reasonable for Versnel to ask him to obtain records).) It is also undisputed that Mr. 13 Longfelder was a solo practitioner and that he privately decided to employ a first-retained, first14 settled method of submitting patient records and demands to Mr. Versnel. (Longfelder Dep., Dkt. 15 No. 112, Ex. 3 at 222:10-15 (Longfelder agrees he was handling cases in the order in which he 16 was retained); Versnel Dep., Dkt. No. 103, Ex. 62 at 50:19–51:9 (solo practitioner); 30:23–316 17 (first-in-first-out method unknown to Versnel until he read Longfelder’s deposition).) Many of 18 these choices, assumptions, and/or staffing realities may have contributed to delays in the 19 handling of the claims against Dr. Duyzend. 20 In addition to any delays occasioned by counsel, Continental had assigned an adjustor, 21 Mr. Hoffman, who lacked any sense of urgency. (See, e.g., Dkt. No. 112, Ex. 26 (emails from 22 Mr. Versnel to Mr. Hoffman expressing increasing frustration with Mr. Hoffman’s delays in 23 paying settlements, experts, vendors, and even Mr. Versnel himself; returning calls; and 24 ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 4 1 performing other tasks); Ex. 28 (memo written by Mr. Versnel’s associate regarding possibility 2 of bad faith claim arising from “tardy settlement checks” and “failure to respond to settlement 3 demands”); Ex. 29 (email from dental expert to Mr. Versnel explaining that after failing to 4 receive payment for eight months, he would hold Mr. Versnel rather than Continental 5 responsible for the nonpayment, and complaining that “Mr. Hoffman has not been forthright with 6 me”); Ex. 30 (emails indicating the time between the date a pro se’s demand for payment for 7 reparative dental work was communicated to Mr. Hoffman and the date an actual settlement 8 check was issued was more than a year); Ex. 45 (email from Mr. Versnel to Mr. Hoffman 9 explaining delays in being permitted to bill for claimants represented by Mr. Russo “is really 10 creating hardship for me”).) Mr. Hoffman was eventually fired, but Mr. Hoffman and his 11 supervisor claim it was not for his delays in handling such an important matter; rather, they say 12 he was fired for exceeding his settlement authority without permission. (See Kunz Dep., Dkt. 13 No. 112, Ex. 58 at 72:9–76:11; Hoffman Dep., Dkt. No. 112, Ex. 1 at 5012–14.) 14 Furthermore, some delays related to the retrieval of patient records could be attributed to 15 third parties—although Continental sometimes had a role in selecting the third-party vendors or 16 otherwise arguably aggravating the problem. For example, in 2010 Mr. Versnel asked 17 Continental for permission to stop using the Continental-approved Compex, a vendor providing 18 copying services, because “they are very difficult to deal with and not in any form competent. I 19 feel they have been an impediment to our work up of the Duyzend as well as other cases. The 20 Duyzend cases are heating up and obtaining records in a timely manner is even more important 21 than before.” (Dkt. No. 112, Ex. 70 at 1 (4/7/2010 Versnel-Hoffman email).) At one point in 22 2011, Mr. Versnel explained that Dr. To was withholding records until he received payment for 23 x-rays from Continental. (Dkt. No. 112, Ex. 60 at 1 (12/6/2011 Versnel-Lampe email).) Dr. To’s 24 ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 5 1 office assistant, April McCartney, stated that late payment of Dr. To “was an issue” and that she 2 “kind of remembered” Dr. To refusing to provided additional records to Mr. Versnel because Dr. 3 To was not being paid by Continental. (Dkt. No. 112, Ex. 69, 96:7–21.) 4 Attorneys other than Mr. Longfelder who represented Duyzend patients tended to settle 5 for higher amounts, brought CPA and intentional tort claims, and presented a greater threat of 6 taking their cases to trial and achieving runaway jury verdicts. (See Dkt. No. 112, Ex. 17–18 7 (disparity in settlement amounts between Longfelder and Russo clients); Versnel Dep., Dkt. No. 8 103, Ex. 62 at 266:13–20 (different types of claims brought by Longfelder versus other 9 attorneys); id. at 49:13–504, 52:8–53:17 (Versnel’s estimates of relative willingness of 10 Longfelder, Russo, and PWRLK to take cases to trial).) Dr. Duyzend had warned in 2009 and 11 2010 that delays might jeopardize settlements and cause claimants to transfer to more aggressive 12 attorneys (Dkt. No. 112, Ex. 42 at 60, 63), and numerous claimants including the Plaintiffs in this 13 case did leave Mr. Longfelder in favor of Mr. Russo and the firm later known as PWRLK. 14 Ultimately, Plaintiffs, represented by PWRLK, took the case to arbitration and won a verdict of 15 $35,212,000. (See Dkt. No. 112, Ex. 64.) The lowest amount the firm had offered prior to 16 arbitration was $16 million; it is not clear whether Dr. Duyzend considered this offer specifically 17 but he had previously insisted on a reservation of $50,000 to ensure continued defense by 18 Continental and less than $1 million remained on the policy at the time of the offer. (Dkt. No. 19 103, Ex. 53 at 1; Dkt. No. 117, Ex. 58 at 3–4, Ex. 59 at 2.) 20 Analysis 21 I. 22 Federal Rule 56(a) provides that the court shall grant summary judgment if the movant Legal Standard 23 shows that there is no genuine dispute as to any material fact and the movant is entitled to 24 judgment as a matter of law. Fed. R. Civ. P. 56(a). In determining whether a factual dispute ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 6 1 requiring trial exists, the court must view the record in the light most favorable to the 2 nonmovant. Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 255 (1986). All material facts 3 alleged by the nonmoving party are assumed to be true, and all inferences must be drawn in that 4 party’s favor. Davis v. Team Elec. Co., 520 F.3d 1080, 1088 (9th Cir. 2008). 5 A dispute about a material fact is “genuine” only if “the evidence is such that a 6 reasonable jury could return a verdict for the nonmoving party.” Anderson, 477 U.S. at 248. 7 There is no genuine issue for trial “[w]here the record taken as a whole could not lead a rational 8 trier of fact to find for the non-moving party.” Matsushita Elec. Indus. Co. v. Zenith Radio Corp., 9 475 U.S. 574, 587 (1986). 10 II. 11 Continental argues it is entitled to summary judgment on the basis that Dr. Duyzend Fraud 12 committed fraud “during the claims process” with Continental. (Dkt. No. 98 at 17–19.) 13 Specifically, Continental claims Dr. Duyzend perpetrated insurance fraud by denying to his 14 Continental-appointed counsel that he committed fraud on his patients. (Id. at 18.) Because the 15 arbitrator in the underlying litigation later held that Dr. Duyzend did commit fraud on his 16 patients, Continental argues Plaintiffs, who stand in Dr. Duyzend’s shoes, are collaterally 17 estopped from denying that fraud in this bad faith litigation. (Id.) 18 Plaintiffs counter that 1) Continental is estopped from asserting fraud or 19 misrepresentation as a defense to bad faith because it did not timely assert the defense through a 20 reservation of rights and 2) it is judicially estopped because Continental represented to the Court 21 during discovery that coverage was not at issue in this bad faith litigation and successfully 22 asserted attorney-client privilege on all coverage matters. (Dkt. No. 111 at 11–12.) Regarding the 23 merits of the fraud claim, Plaintiffs argue that the alleged misrepresentations do not constitute 24 fraud or misrepresentation under the “void for fraud” provision of Dr. Duyzend’s policy with ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 7 1 Continental. The definition of fraud which voids the policy is “any case of fraud by you relating 2 to [the policy]” or where the insured “intentionally conceal[s] or misrepresent[s] a material fact 3 or circumstance concerning [ . . . ] this policy.” (Id. at 14, quoting Dkt. No. 103, Ex. 2 at 59.) In 4 addition, Plaintiffs point out collateral estoppel is not dispositive because the issues are not 5 identical—here, the issue is fraud concerning the treatment of patients versus fraud on the policy. 6 (Dkt. No. 111 at 16.) Finally, Plaintiffs attempt to distinguish the fraud line of cases on the basis 7 that they concern first-party insurance rather than third-party insurance and do not involve 8 assertions by the insured defending his or her conduct in underlying third-party litigation. (Id. at 9 15–16.) 10 In its Reply, Continental responds that it is not trying to void the policy, but rather to 11 defend against excess liability; it implies a common law defense rather than the “void for fraud” 12 provision of the policy applies. (Dkt. No. 114 at 5.) In response to the judicial estoppel argument, 13 Continental contends it is not disputing coverage, but solely excess liability. (Id. at 6.) Finally, 14 Continental admits the matter on which Plaintiffs are collaterally estopped is the fact that Dr. 15 Duyzend committed fraud on his patients, not the final issue of fraud to Continental about the 16 fact of fraud—but asserts it is undisputed that Dr. Duyzend intentionally denied committing 17 fraud in communications to Continental during the claims process. (Id. at 7.) 18 Continental is wrong that the fraud defense for bad faith actions in Washington is 19 divorced from the text of the policy. (See Dkt. No. 114 at 6.) The cases cited in Continental’s 20 motion either specifically rely on “void for fraud” provisions in the policies at issue or are 21 derived from the related but inapplicable doctrine of contract rescission based on 22 misrepresentations in the application for insurance. See, e.g., Johnson v. Safeco Ins. Co. of Am., 23 178 Wn.App. 828, 845–46 (2013) (void-for-fraud provision); Tudor Ins. Co. v. Hellickson Real 24 ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 8 1 Estate, 810 F. Supp. 2d 1211, 1216, 1218–19 (W.D. Wash. 2011) (rescission based on 2 misrepresentations in insurance application; bad faith defense follows); Mutual of Enumclaw Ins. 3 Co. v. Cox, 110 Wn.2d 643, 646 (1988) (void-for-fraud provision); Wickswat v. Safeco Ins. Co., 4 78 Wn.App. 958, 962 (1995) (void-for-fraud provision). Other cases are not relevant to the 5 question at hand. See Safeco Ins. Co. v. JMG Restaurants, 37 Wn.App. 1, 20 (1984) (approving 6 of a trial court’s bifurcation of an insurer’s declaratory judgment coverage action from a bad 7 faith claim specifically concerning the denial of coverage and noting that if there were no 8 coverage, “there could not have been any recovery” on the bad faith claim about the denial of 9 coverage). The fact that the text of the policy is relevant is most clearly indicated by Ki Sin Kim 10 v. Allstate Ins. Co.,153 Wn.App. 339, 359–60 (2009), a case that Continental misreads. (Dkt. 11 No. 114 at 6.) There, the Washington Court of Appeals held that “Allstate’s use of the word 12 ‘may,’ [in the void-for-fraud provision] makes it unclear under which circumstances it will 13 choose to deny coverage and to what extent its obligation is relieved by misrepresentations” and 14 remanded for trial on the question of the materiality of the insured’s misrepresentations. Ki Sin 15 Kim, 153 Wn.App. at 360. 16 Plaintiffs’ argument regarding the contours of the fraud cases focuses on the first-party 17 nature of those insurance contracts. While the first-party/third-party distinction is not wholly 18 borne out by the cases, see, e.g., Tudor Ins. Co., 810 F. Supp. 2d at 1213–14 (third-party errors 19 and omissions policy in rescission case), it is nonetheless true that Washington void-for-fraud 20 cases arising from the insured’s conduct in the claims process bear no resemblance to the 21 allegedly fraudulent activity here, where Dr. Duyzend made a statement to his attorney denying 22 the allegation that he had performed unnecessary root canals and denying that he had fabricated 23 symptoms or chart entries. (Dkt. No. 103, Ex. 63 at 1.) Distinct policy considerations enter into 24 ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 9 1 the question of whether a malpractice insurance policy should be voided by statements made by 2 an insured to his insurer-provided attorney while participating in the formation of defense 3 strategy. Washington courts have made exceptions to the fraud doctrines before, and there is 4 reason to believe they might do so in this context as well. See Ellis v. William Penn Life Assur. 5 Co. of Am., 124 Wn.2d 1, 14 (1994). 6 The Court need not reach this issue of Washington law (or Plaintiff’s reservation of rights 7 argument), however, given that Continental disavowed any coverage arguments during the 8 discovery phase of this case. (See Dkt. No. 15 at 5, 17.) The Court relied on these representations 9 in denying discovery into coverage issues. (See Dkt. No. 40 at 2 (“Continental need not produce 10 underwriting files because Plaintiffs do not bring coverage claims.”).) 11 Continental now argues that fraud is a defense distinct from coverage and that it applies 12 to excess judgments rather than the policy limits. Thus, it concludes that judicial estoppel should 13 not apply. (Dkt. No. 114 at 6.) However, the void-for-fraud doctrine in Washington has the effect 14 of voiding the policy entirely; regardless of the specific relief Continental seeks for fraud, fraud 15 affects coverage as well. As Plaintiffs have demonstrated, Continental has been redacting all 16 coverage information as attorney-client privileged. (See Dkt. No. 110, Ex. 49.) Any assessment 17 by Continental of Dr. Duyzend’s alleged fraud would be encompassed in these coverage 18 analyses. The documents relevant to basic coverage and void-for-fraud issues overlap to such an 19 extent that Continental’s attempt at distinguishing the two for judicial estoppel purposes fails. 20 Continental may not simultaneously use coverage as a shield and fraud as a sword. See Pappas v. 21 Holloway, 114 Wn.2d 198, 208 (1990). It is therefore judicially estopped from bringing fraud as 22 an affirmative defense in this case and summary judgment on this issue is denied. 23 24 ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 10 1 III. Bad Faith 2 Both parties move for summary judgment on the issue of bad faith, so the Court will 3 consider each side’s legal arguments in turn. Under Washington law, insurer is liable “for a 4 failure to adjust or compromise a claim within the limits of liability, if that failure is attributable 5 to negligence or bad faith.” Hamilton v. State Farm Ins. Co., 83 Wn.2d 787, 791 (1974). Indeed, 6 “it is the affirmative duty of the insurer to make a good faith attempt to effect settlement.” Id. at 7 791–92 (citing Burnham v. Commercial Cas. Ins. Co., 10 Wn.2d 624, 631 (1941)). “The flat 8 refusal to negotiate, under circumstances of substantial exposure to liability, a demonstrated 9 receptive climate for settlement, and limited insurance coverage may show lack of good faith as 10 well.” Id. at 794 (citing Tyler v. Grange Ins. Ass’n, 3 Wn.App. 167, 179 (1970)). A frequently 11 stated standard for assessing an insurer’s good faith is that an insurer must make its decision as 12 to whether to settle or go to trial “as though no policy limit of liability existed.” See, e.g., Tyler, 13 3 Wn.App. at 178. Whether an insurer acted in bad faith is ultimately a question of fact. See 14 Smith v. Safeco Ins. Co., 150 Wn.2d 478, 485 (2003). The parties argue that no reasonable jury 15 could find for the other side in light of allegedly undisputed facts. 16 A. Continental 17 1. Records 18 Continental argues any apparently unreasonable delay in the processing of patient claims 19 against Dr. Duyzend can be justified on summary judgment by the insurer’s reasonable 20 insistence on waiting for records to be provided prior to making settlement offers. (Dkt. No. 98 21 at 20.) The cases it cites do not directly support its contention. In Anderson v. State Farm Mutual 22 Insurance Company, the Washington Court of Appeals held the insurer did not delay 23 unreasonably when it spent sixteen weeks investigating and obtaining its own independent 24 ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 11 1 medical evaluation of the insured. 101 Wn.App. 323, 336–37 (2000). Continental does not claim 2 it delayed in order to obtain its own evaluations of Dr. Duyzend’s patients; rather, it argues it 3 was waiting passively for plaintiffs’ attorneys to provide those records one batch at a time. 4 Weinstein & Riley, P.S. v. Westport Insurance Corp. is factually distinguishable as well. 5 See No. C08-1694JLR, 2011 WL 887552, at *27 (W.D. Wash. Mar. 14, 2011). There, a legal 6 professional liability insurer admitted it was obligated to pay attorneys’ fees expended on a 7 covered matter, but it did not reimburse plaintiffs for four months while it waited for plaintiffs to 8 send their billing statements. Id. The billing statements and information about which bills 9 corresponded to the covered claim were already in the possession of plaintiffs or plaintiffs’ 10 counsel in that case. Here, the dental records were not controlled by the plaintiffs (though they 11 had to sign releases) or the plaintiffs’ attorneys, such as Mr. Longfelder, but were either held by 12 Dr. To, the dentist who had purchased Dr. Duyzend’s practice; Dr. Duyzend himself; or third 13 parties. (See Versnel Decl., Dkt. No. 104 at 30 (“I understood that Mr. Longfelder was having 14 difficulties obtaining records from Dr. To.”); id. at 35 (“I attempted to get access to Mr. 15 Longfelder’s clients’ records by serving discovery on Mr. Longfelder, but that was unsuccessful. 16 I eventually agreed with Mr. Longfelder to subpoena records directly from Dr. To.”); Longfelder 17 Dep., Dkt. No. 103 at Ex. 17, 109:6–110:13 (explaining that some delay was attributable to his 18 ability to process records, but that other delay was attributable to Dr. To, and that Dr. Duyzend 19 had some patient records in his basement and other patients had taken their records to third-party 20 providers).) 21 While Continental offers evidence that Mr. Longfelder was the source of the delays, 22 Plaintiffs counter that Dr. To was responsible and that Continental should have sought releases 23 from plaintiffs so that it could obtain records directly. In reply, Continental points to the 24 ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 12 1 declaration of Mr. Versnel, who claims he “drafted a consent form for Mr. Longfelder’s clients” 2 but does not give a date for this action (Dkt. No. 104 at 4), and a 2011 email from Mr. Versnel’s 3 offices proposing that a third party service retrieve records from Dr. To’s office directly. (Dkt. 4 No. 115, Ex. 2 at 1–2.) 5 These disputed facts and timelines are material to the jury’s assessment of whether 6 Continental acted reasonably and in a manner consistent with its obligations to complete a 7 “prompt” investigation of the claims. See WAC 284-30-370. The Court cannot state as a matter 8 of law that the duty to obtain dental records in Washington rests solely on plaintiffs’ counsel and 9 the insurer is absolved of any duty to investigate independently until it obtains those records. 10 Continental’s motion on these grounds is therefore denied. 11 12 2. October 28, 2008 Letter The Court’s Order on the Motion to Dismiss rested in part on an October 28, 2008 letter 13 from Mr. Longfelder suggesting a tender of policy limits, which Plaintiffs alleged Continental 14 had ignored. (See Dkt. No. 56 at 6, 8.) At the time the Motion to Dismiss was being briefed, 15 Plaintiffs rested their bad faith claim primarily on the theory that Continental should have 16 pursued a global resolution of the claims early on; with the benefit of discovery, they now argue 17 in the alternative that the implementation of the claim-by-claim strategy was unreasonable. (See 18 Pl’s Mot., Dkt. No. 109 at 9.) In its motion, Continental presents evidence that it responded 19 informally to the October 28 letter through a phone call by Mr. Versnel. (Dkt. No. 103, Ex. 17 at 20 82:18–84:4.) Plaintiffs’ effort to distinguish Mr. Versnel from Continental is not persuasive. (See 21 Dkt. No. 111 at 20.) Mr. Longfelder was negotiating with Mr. Versnel, Continental-appointed 22 counsel for Dr. Duyzend and the ordinary means for claimants to communicate with Continental. 23 Mr. Longfelder would have expected a response from Mr. Versnel, not Mr. Hoffman. However, 24 ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 13 1 this fact does not resolve the disputed question of whether Continental’s response was 2 reasonable. Continental does not merit summary judgment on the sole ground that it responded 3 to Mr. Longfelder’s letter. 4 5 3. Global Resolution/Claim-by-Claim Approach As noted above, Plaintiffs no longer assert that Continental was required to pursue a 6 global resolution early in the claims process. Continental nonetheless argues it is entitled to 7 summary judgment on the basis that its failure to pursue a global settlement approach was 8 reasonable. (Dkt. No. 98 at 23.) As the parties’ voluminous briefing demonstrates, there are 9 many disputed facts about the reasonableness of Continental’s approach to settling cases. And 10 while Continental points to out-of-circuit case law stating that insurers are entitled to settle 11 claims on a first-come, first-served basis, see Voccio v. Reliance Ins. Cos., 703 F.2d 1, 3 (1st Cir. 12 1983), that case relied on Rhode Island law; reached its holding on the basis of causation, not 13 strategy; and involved a relatively simple factual scenario in which one of two claimants had a 14 claim that alone was valued in excess of the policy limits. Continental may have been entitled to 15 pursue settlements on a first-come, first-served basis, but only if that was part of a reasonable 16 attempt to avoid exceeding policy limits. Continental also argues that it could not have breached 17 a duty to defend claims it did not know existed. (Dkt. No. 98 at 23–24.) But under Washington 18 law, Continental should have estimated the aggregate value of the claims in order to determine 19 whether the limits were at risk. See Tyler, 3 Wn. App. at 178 (describing no-limits test). Under 20 the unique facts here, the universe of potential claimants may have been larger than that posed by 21 many dental insurance claims, but it was bounded by the number of patients Dr. Duyzend had 22 treated within the limitations period. When the facts are viewed in the light most favorable to 23 Plaintiffs, Continental’s failure to make a considered choice using the available information 24 ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 14 1 could lead a jury to conclude its prolonged claim-by-claim approach over the course of several 2 years was not reasonable. 3 4. Consent 4 Continental contends it is entitled to summary judgment based on Dr. Duyzend’s consent 5 to a claim-by-claim approach. (Dkt. No. 98 at 26–27.) Continental is entitled to argue to a jury 6 that a global resolution method that would have invited publicity was not in Dr. Duyzend’s best 7 interests. But a layman’s assent to the basic outline of a settlement process on the advice of his 8 counsel—particularly in absence of any warning from the insurer that the claims might exceed 9 policy limits—cannot be converted into immunity as a matter of law for aspects of the claims 10 handling process that he either did not consent to or did not have the education or information to 11 assess. 12 13 5. Causation Continental argues no reasonable jury could conclude there was causation between 14 Continental’s conduct and the excess judgment at arbitration. (Dkt. No. 98 at 27–29.) As an 15 initial matter, Continental is wrong that no presumption of harm applies in this case. It is true 16 that no presumption of harm applies where there are statutory violations in the absence of 17 coverage (what is termed “procedural bad faith”). See Coventry Assocs v. Am. States Ins. Co., 18 136 Wn.2d 269, 281 (1998); St. Paul Fire & Marine Ins. Co. v. Onvia, Inc., 165 Wn.2d 122, 133 19 (2008). But a presumption of harm in the amount of the excess judgment applies in policy-based 20 third-party bad faith cases both with and without reservations of rights. See Tank v. State Farm 21 Fire & Cas. Co., 105 Wn.2d 381, 387 (1986); Besel v. Viking Ins. Co. of Wisconsin, 146 Wn.2d 22 730, 737 (2002). 23 24 ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 15 1 Continental is entitled to rebut this presumption, and indeed, this case presents a closer 2 case for causation than many cases in which the presumption is applied. But Continental’s 3 attempt to erect a wall between an excess judgment and the cumulative impact of cases that 4 settled prior to the excess judgment is unavailing; clearly, before a policy can be exceeded, its 5 limits must be met. Continental must argue its causation case to the jury. 6 B. Plaintiffs 7 Plaintiffs argue they are entitled to summary judgment on the issue of bad faith because 8 Continental failed to perform the “no-limits” test by not estimating the aggregate value of the 9 claims against Dr. Duyzend, violated various provisions of the Washington Administrative Code, 10 and failed to take affirmative steps to effectuate settlement of claims within policy limits. (Dkt. 11 No. 109 at 6–11.) Plaintiffs further argue that causation is not in dispute because there was a 12 “[demonstrated] receptive climate for settlement” and the presumed measure of damages is 13 conclusive. (Dkt. No. 109 at 11–12.) As noted above, there is a presumed measure of harm in 14 bad faith cases which may be rebutted. Unlike the simple factual scenarios through which the 15 doctrine of bad faith was developed, this case does not involve a single within-limits offer prior 16 to trial which the insurer refused to entertain. Though many undisputed facts show that 17 Continental’s claims adjustor and appointed defense counsel did not adhere to best practices with 18 regard to estimating the aggregate value of the claims against Dr. Duyzend and taking 19 affirmative steps to bring about settlement of claims in a timely manner, the causal link between 20 those failures and the more than $35 million arbitration verdict is hotly contested. Summary 21 judgment on bad faith for Plaintiffs is therefore denied. 22 23 24 ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 16 1 IV. Continental on Breach of Contract and Negligence 2 Continental also moves for summary judgment on Plaintiffs’ breach of contract and 3 negligence claims. In the prior Motion to Dismiss, the Court made clear that Plaintiffs could not 4 alleged breach of contract (as opposed to extra-contractual tort claims) on the sole basis of WAC 5 violations. (Dkt. No. 56 at 8.) Plaintiffs amended the breach of contract claim in their complaint 6 to allege both WAC violations and breach of timely indemnification; they assert damages in the 7 amount of the excess judgment and Dr. Duyzend’s partial satisfaction of that judgment. (See 8 Dkt. No. 57 at 6–8.) 9 Continental now argues that since it has paid the remaining policy limits to Plaintiffs, 10 there are no damages for breach of contract or negligence. The limitation on “legal action” in Dr. 11 Duyzend’s policy states, 12 You may not bring any legal action against us concerning this policy until: 13 A. you have fully complied with all the provisions of this policy; and B. the amount of your obligation to pay has been decided. Such amount can be set by judgment against you after actual trial or by written agreement between you, us and the claimant. 14 15 16 Any entity, or their legal representative, is entitled to recover under this policy after they have secured a judgment or written agreement. Recovery is limited to the extent of the insurance afforded by this policy [ . . . . ] 17 (Dkt. No. 103, Ex. 2 at 59.) 18 Under Washington law, “the insured is only entitled to recover damages up to the 19 insurance policy limits” in an action based on the policy. Tribble v. Allstate Prop. & Cas. Ins. 20 Co., 134 Wn.App. 163, 169 (2006). Since Continental has disbursed the policy limits to 21 Plaintiffs, there can be no further recovery on the breach of contract claim. Summary judgment 22 on breach of contract is therefore granted. 23 24 ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 17 1 However, a negligence claim is not inherently limited to contract damages. See Tribble, 2 134 Wn.App. at 169 (distinguishing damages available for negligence and bad faith from 3 damages available pursuant to the policy). And although Continental is correct that “[t]he general 4 rule is that a party to a contract can limit liability for damages resulting from negligence,” Am. 5 Nursery Prods., Inc. v. Indian Wells Orchards, 115 Wn.2d 217, 230 (1990), “[e]xculpatory 6 clauses are strictly construed and must be clear if the exemption from liability is to be enforced.” 7 Scott v. Pac. W. Mountain Resort, 119 Wn.2d 484, 490 (1992). The clause in Dr. Duyzend’s 8 policy appears at least to limit damages for claims for indemnification (i.e., breach the 9 “obligation to pay”) to “the extent of the insurance afforded by this policy,” but does not 10 specifically exclude negligence claims. Because the clause must be strictly construed, 11 Continental is not entitled to summary judgment on the negligence claim on the basis that it has 12 already paid policy limits. 13 V. 14 Finally, Plaintiffs argue Continental’s many affirmative defenses fail as a matter of law. Plaintiffs on Affirmative Defenses 15 Affirmative defenses plead matters extraneous to the plaintiff’s prima facie case, which deny 16 plaintiff’s right to recover, even if the allegations of the complaint are true. Fed. Deposit Ins. 17 Corp. v. Main Hurdman, 655 F.Supp. 259, 262 (E.D. Cal. 1987). 18 A. Failure to State a Claim and Statute of Limitations 19 As Plaintiffs note, the Court has already held that Plaintiffs did not fail to state a claim 20 and the statute of limitations had not run on claims alleging injury based on the entry of the 21 arbitration judgment. (See Dkt. No. 56.) Plaintiffs’ motion for summary judgment on these 22 affirmative defenses is therefore granted. 23 24 ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 18 1 B. Comparative Fault 2 Plaintiffs claim they are entitled to summary judgment on the issue of comparative fault 3 because jurisdictions outside Washington do not countenance comparative fault on bad faith 4 claims. (Dkt. No. 109 at 14–15.) Continental is correct, however, that certain WAC provisions 5 impose duties on insureds, see, e.g., WAC 284-3-70, and Washington also requires juries to 6 assess comparative fault in any case where the fault of another entity is relevant. RCW 4.22.070. 7 Plaintiffs have not shown that comparative fault is irrelevant as a matter of law. 8 C. Waiver, Ratification, Consent, Estoppel, and Failure to Mitigate 9 Plaintiffs argue this category of defenses is legally insufficient because of Dr. Duyzend’s 10 status as a nonlawyer insured. (Dkt. No. 109 at 16–19.) This argument overlooks Dr. Duyzend’s 11 contractual right to veto settlements, his ability to contribute personal assets to a global 12 settlement, and the fact that a $16 million settlement offer was communicated prior to the 13 arbitration. Plaintiffs are not entitled to summary judgment on these affirmative defenses simply 14 because Dr. Duyzend was not trained as an attorney. In addition, the fact that any breach of the 15 duty of good faith took place before 2012 does not prevent Continental from arguing about 16 events relevant to damages incurred through the 2013 arbitration verdict. (See Dkt. No. 109 at 20 17 n.8.) 18 D. Collateral Estoppel, Unjust Enrichment, and Unclean Hands 19 Continental’s arguments on collateral estoppel and unjust enrichment largely parrot the 20 fraud defense it unsuccessfully argued in its own motion. (See Dkt. No. 116 at 26–28.) Because 21 Continental denied any discovery into coverage issues, it is judicially estopped from bringing 22 defenses that would have been assessed in a coverage analysis. Unclean hands is a distinct 23 equitable defense that does not directly undermine enforcement of a contract. However, it is only 24 ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 19 1 available as a defense to equitable relief. See Geary v. ING Bank, FSB, Nos. 43712–1–II, 2 44619–7–II, 2014 WL 4109714, *8 (citing J.L. Cooper & Co. v. Anchor Sec. Co., 9 Wn.2d 45 3 (1941)). Here, Plaintiffs seek no equitable relief, so the doctrine is inapplicable. (See Dkt. No. 57 4 at 10–11.) 5 E. Excessive Damages 6 Plaintiffs also move for summary judgment on Continental’s “excessive damages” 7 affirmative defense. (Dkt. No. 109 at 24–25.) Attacking the method that Plaintiffs propose to 8 calculate damages is not an affirmative defense, though Continental is free to make similar 9 arguments with respect to the instructions to be provided to the jury. Continental’s argument that 10 damages must be capped at the policy limits for negligence, meanwhile, has already been 11 rejected above. Summary judgment for Plaintiff is therefore granted on the affirmative defense of 12 excessive damages. 13 14 15 Conclusion Continental’s and Plaintiffs’ motions for summary judgment are both DENIED with 16 respect to Plaintiffs’ bad faith claim because of the existence of many disputed facts material to 17 the claim. Continental’s motion is DENIED with respect to the fraud defense because it is 18 judicially estopped from asserting it. Continental’s motion on the basis that the policy limits have 19 already been disbursed is GRANTED as to breach of contract but DENIED as to negligence. 20 Plaintiffs’ motion for summary judgment on Continental’s affirmative defenses is GRANTED as 21 to failure to state a claim and affirmative defenses, DENIED as to comparative fault, waiver, 22 ratification, consent, estoppel, and failure to mitigate, and GRANTED as to collateral estoppel, 23 unjust enrichment, unclean hands, and excessive damages. 24 ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 20 1 2 The clerk is ordered to provide copies of this order to all counsel. 3 Dated this 21st day of November, 2014. 4 6 A 7 Marsha J. Pechman Chief United States District Judge 5 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 ORDER ON CROSS MOTIONS FOR SUMMARY JUDGMENT- 21

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