Jantos v. Prudential Life Insurance Company of America

Filing 85

REDACTED ORDER granting in part and denying in part Plaintiff's 63 Motion for Summary Judgment; and denying Defendant's 68 Cross MOTION for Summary Judgment or for Entry of Judgment Under Rule 52. Signed by Judge Richard A. Jones. (TH)

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THE HONORABLE RICHARD A. JONES 1 2 3 4 5 6 7 8 9 10 11 UNITED STATES DISTRICT COURT WESTERN DISTRICT OF WASHINGTON AT SEATTLE 12 13 14 LAURA D. JANTOS, Plaintiff, 15 16 17 Case No. 2:15-cv-01530-RAJ v. ORDER THE PRUDENTIAL LIFE INSURANCE COMPANY OF AMERICA, 18 Defendant. 19 20 21 22 23 24 25 26 This matter comes before the Court on Plaintiff Laura D. Jantos’ (“Plaintiff” or “Ms. Jantos”) Motion for Summary Judgment and Defendant Prudential Life Insurance Company of America’s (“Prudential” or “Defendant”) Cross-Motion for Summary Judgment. Dkt. ## 62, 63, 67, 68. Both parties have opposed the other’s Motion and filed a Reply in support of their own. Dkt. ## 72, 73, 74, 78, 79, 80. For the reasons that follow, the Court GRANTS IN PART AND DENIES IN PART Plaintiff’s Motion for Summary Judgment, DENIES Defendant’s Cross-Motion 27 ORDER-1 1 for Summary Judgment, and REMANDS this case to Defendant with instructions to 2 reprocess Plaintiff’s claim in accordance with this Order. 3 I. 4 Plaintiff worked at ECG Management Consultants, Inc. (“ECG”) from 1995 to 5 6 7 8 9 10 2005, when she became a shareholder. AR79-80; AR345-60. 1 Plaintiff is a beneficiary to a Long Term Disability (“LTD”) Plan that Defendant administers. AR1041. In April 2012, Plaintiff suffered a traumatizing brain injury in a snowboarding accident and became disabled. AR83-86. Plaintiff then submitted a claim for LTD benefits under the Plan. Id. Plaintiff’s Plan provided that it would pay sixty-percent of Plaintiff’s “monthly 11 12 13 14 15 16 17 18 19 20 earnings,” up to $15,000. AR27; AR37-38. “Monthly earnings” was defined in the Plan as the participant’s “gross monthly income from your Employer in effect just prior to your date of disability. It does not include income received from commissions, bonuses, overtime pay, any other extra compensation, or income received from sources other than your Employer.” AR37-38. The Plan further informs participants that Defendant would “multiply your monthly earnings by 60%” and then compare that figure with the maximum benefit ($15,000). Id. The lesser of those two numbers is the gross disability payment, which may be reduced by certain other income the participant receives, including social security. Id. During its initial review of Plaintiff’s disability claim in October 2012, Defendant 21 22 23 BACKGROUND informed ECG that it was “completing our initial review of Ms. Jantos’ claim . . . and needed to confirm her monthly earning[s]” and stated: Monthly earnings means her gross monthly income from the employer in effect just prior to her date of disability (April 3, 2012). It does not include income received from commissions, bonuses, overtime pay, any other extra compensation, or income received from sources other than her Employer. Copy of pay stubs for the month of March 2012 should suffice 24 25 26 1 27 Pages from the Administrative Record are cited as, e.g., “AR1,” where the number in the citation refers to the final six-digit number of the page’s Bates number with preceding zeroes excluded. See Dkt. # 82. ORDER-2 1 the request. Can you also send in her timesheet beyond September 15, 2012 through present. 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 AR212-17. In response, ECG provided Plaintiff’s February 29, 2012 and March 15, 2012 pay stubs. Id. On October 11, 2012, Defendant approved Plaintiff’s LTD claim. AR 964-66. Defendant then calculated Plaintiff’s base salary at $190,000 per year, and took this amount, divided by 12, to be her “monthly earnings” for the purposes of assessing her LTD benefits under the plan. AR79; AR213-14. In the October 2012 approval letter, Defendant stated that Plaintiff’s “monthly earnings” were $15,833.33 and that her “Scheduled Benefit (60.00% of salary)” was therefore $9,500. AR965. On July 28, 2015, Defendant terminated Plaintiff’s LTD benefits effective July 31, 2015 because it concluded she no longer met the Plan’s definition of disability. AR1113-14. Plaintiff then filed this lawsuit on September 25, 2015 arguing (1) that Defendant had underpaid her monthly benefit; and (2) that Defendant had improperly stopped paying LTD benefits. Dkt. # 1, at ¶¶ 6-7. The Court stayed the case pending resolution of the ERISA claim process. Dkt. ## 13, 17. In December 2015, Plaintiff appealed Defendant’s termination of her LTD benefits. AR2419-24. Defendant reinstated her claim on March 10, 2016 effective August 1, 2015, and paid out based on the same monthly benefit amount it had previously paid. AR2448-49. The parties notified the Court, and the Court reopened this case on May 24, 2016. Dkt. # 18. Defendant then moved to dismiss Plaintiff’s Complaint, arguing that (1) Plaintiff failed to exhaust her administrative remedies; and (2) Plaintiff did not provide sufficient detail in her Complaint regarding her “miscalculation” claim. Dkt. # 38. The Court granted Defendant’s motion and dismissed Plaintiff’s Complaint without prejudice. Dkt. # 44. Plaintiff then appealed Defendant’s determination of her monthly benefit amount, alleging that Defendant undercalculated her “monthly earnings” under the plan. AR2419-424. As part of this ORDER-3 1 appeal, Plaintiff submitted her W-2’s from ECG for 2010-2012, which reflected total 2 annual earnings of $690,462.51 in 2010, $716,595.18 in 2011, and $598.015.84 in 2012. 3 AR2422-24. 4 Defendant denied the appeal by letter dated June 21, 2017, reasoning that it could 5 not tell from the W-2’s whether the income figure included excludable items, such as 6 bonuses. AR 2453-57; Dkt. # 56. In deciding this appeal, Defendant contacted ECG on 7 June 1, 2017. AR2491. Defendant contends that they informed ECG of the appeal and 8 asked that ECG confirm the information in ECG’s June 22, 2012 “Employer Statement” 9 form provided by Defendant, which indicated that Plaintiff’s “Normal Earnings Prior to 10 this Absence (exclude bonus, overtime, etc.)” were $190,000.00 per year. AR 79; 11 AR2491. According to Defendant’s records, ECG’s Chief Human Resources Officer 12 responded on June 5, 2017, stating that “[b]elow is our final record of Ms. Jantos’[] 13 annual base salary, which was $190,000. This figure excludes annual incentive pay, 14 bonus, commission, profit sharing, etc.” AR2492. 15 After receiving Defendant’s decision, Plaintiff filed her Second Amended 16 Complaint. Dkt. # 51. On July 20, 2018, Plaintiff filed her Motion for Summary 17 Judgment. Dkt. ## 62, 63. Defendant responded with its Cross-Motion for Summary 18 Judgment. Dkt. ## 67, 68. These Motions are now before the Court. 19 II. LEGAL STANDARD 20 The first issue the Court must decide is whether to consider the parties’ Motions 21 under Federal Rule of Civil Procedure 52 or 56. Plaintiff filed her Motion as one 22 arising under Rule 56; Defendant filed its Motion as one arising Rule 56 or “in the 23 alternative” Rule 52. Dkt. ## 63, 68. Both parties appear to treat their respective 24 motions as arising under Rule 56; neither provides any proposed factual findings or 25 cites any standard from Rule 52 that would guide this Court’s analysis. The only legal 26 standard Defendant cites is the standard for summary judgment under Rule 56. Dkt. # 27 68 at 9-10. ORDER-4 1 Accordingly, as neither party appears to oppose treating this dispute as arising 2 under Rule 56, the Court will construe both Motions as motions for summary judgment. 3 Summary judgment is appropriate if there is no genuine dispute as to any material fact 4 and the moving party is entitled to judgment as a matter of law. Fed. R. Civ. P. 56(a). 5 The moving party bears the initial burden of demonstrating the absence of a genuine 6 issue of material fact. Celotex Corp. v. Catrett, 477 U.S. 317, 323 (1986). Where the 7 moving party will have the burden of proof at trial, it must affirmatively demonstrate 8 that no reasonable trier of fact could find other than for the moving party. Calderone v. 9 United States, 799 F.2d 254, 259 (6th Cir. 1986). On an issue where the nonmoving 10 party will bear the burden of proof at trial, the moving party can prevail merely by 11 pointing out to the district court that there is an absence of evidence to support the non- 12 moving party’s case. Celotex Corp., 477 U.S. at 325. If the moving party meets the 13 initial burden, the opposing party must set forth specific facts showing that there is a 14 genuine issue of fact for trial in order to defeat the motion. Anderson v. Liberty Lobby, 15 Inc., 477 U.S. 242, 250 (1986). The court must view the evidence in the light most 16 favorable to the nonmoving party and draw all reasonable inferences in that party’s 17 favor. Reeves v. Sanderson Plumbing Prods., 530 U.S. 133, 150-51 (2000). 18 In this ERISA action, both parties agree the applicable standard of review is de 19 novo. Dkt. # 63 at 14-15; Dkt. # 68 at 10. The Court accepts the parties' apparent 20 agreement and reviews the record de novo. “When conducting a de novo review of the 21 record, the court does not give deference to the claim administrator’s decision, but rather 22 determines in the first instance if the claimant has adequately established that he or she is 23 disabled under the terms of the plan.” Muniz v. Amec Constr. Mgmt., Inc., 623 F.3d 1290, 24 1295-96 (9th Cir. 2010). The administrator’s “evaluation of the evidence is not accorded 25 any presumption of correctness.” Perryman v. Provident Life Ins. & Acc. Ins. Co., 690 26 F. Supp. 2d 917, 942 (D. Ariz. 2010). In reviewing the administrative record and other 27 admissible evidence, the Court “evaluates the persuasiveness of each party’s case, which ORDER-5 1 necessarily entails making reasonable inferences where appropriate.” Oldoerp v. Wells 2 Fargo & Co. Long Term Disability Plan, 12 F.Supp.3d 1237, 1251 (N.D. Cal. 2014) 3 (quoting Schramm v. CNA Fin. Corp. Insured Grp. Ben. Program, 718 F. Supp. 2d 1151, 4 1162 (N.D. Cal. 2010)). 5 When a district court “reviews a plan administrator’s decision under the de novo 6 standard of review, the burden is placed on the claimant.” Muniz, 623 F.3d at 1294; see 7 also Horton v. Reliance Standard Life Ins. Co., 141 F.3d 1038, 1040 (11th Cir. 1998) 8 (claimant “bears the burden of proving his entitlement to contractual benefits”). 9 However, this does not relieve the plan administrator from its duty to engage in a 10 “meaningful dialogue” with the claimant about her claim. See Booton v. Lockheed Med. 11 Ben. Plan, 110 F.3d 1461, 1463 (9th Cir. 1997) (“[W]hat 29 C.F.R. § 2650.503-1(g) calls 12 for is a meaningful dialogue between ERISA plan administrators and their beneficiaries . 13 . . [I]f the plan administrators believe that more information is needed to make a reasoned 14 decision, they must ask for it.”). 15 III. 16 Plaintiff’s primary claim arises under 29 U.S.C. § 1132(a)(1)(B). Dkt. # 51 at ¶¶ 17 29-31. She alleges that Defendant underpaid her LTD benefits, and she seeks to enforce 18 her rights under the Plan as well as clarify her right to future benefits under the terms of 19 the Plan. Id. Section 1132(a)(1)(B) provides that a “civil action may be brought by a 20 participant or beneficiary to recover benefits due to him under the terms of his plan, to 21 enforce his rights under the terms of the plan, or to clarify his rights to future benefits 22 under the terms of the plan.” 29 U.S.C. § 1132(a)(1)(B). Plaintiff also alleges that 23 Defendant violated its obligations as an ERISA fiduciary “by failing to act in 24 accordance with the documents and instruments governing the LTD Plan” when 25 calculating Plaintiff’s monthly benefit, in violation of 29 U.S.C. § 1132(a)(3). Id. at ¶¶ 26 32-39. Plaintiff alleges that Defendant breached its fiduciary duty by, inter alia, 27 “failing to fully and fairly investigate the correct amount of Plaintiff’s ‘monthly ORDER-6 DISCUSSION 1 earnings’ in making its determination of the ‘gross disability payment’ and ‘monthly 2 payment’ due Plaintiff.” Id. at ¶ 36. In her Motion for Summary Judgment, Plaintiff 3 requests that this Court order a recalculation of her “monthly earnings” to include 4 sources of income besides her base salary, to order Defendant to provide Plaintiff a 5 monthly payment of $15,000 (subject to Social Security offset) since July 2012, and to 6 pay prejudgment interest. Dkt. # 63 at 26-27. Defendant’s Cross-Motion requests that 7 this Court find that Defendant has paid Plaintiff precisely the benefit she is sue under 8 the Plan, and to therefore dismiss Plaintiff’s claim with prejudice. Dkt. # 68 at 16. 9 Accordingly, the main issue in this case is whether Defendant properly 10 investigated and calculated Plaintiff’s “monthly earnings” under the Plan for purposes 11 of paying out her LTD benefits. The Plan states that it will pay sixty-percent of 12 Plaintiff’s “monthly earnings,” not to exceed $15,000. AR37-38. In this case, the 13 Administrative Record consists primarily of evidence of only one type of “monthly 14 earning”: Plaintiff’s salary. Defendant found that Plaintiff earned $15,833.33 per 15 month, as this figure represents the monthly division of her $190,000 annual salary. 16 AR965. Defendant agreed to pay Plaintiff sixty-percent of this amount, which equals 17 approximately $9,500. Id. Thus, if Plaintiff’s salary is truly the only type of income 18 that qualifies as “monthly earnings” under the Plan’s definition, then Defendant’s 19 calculations are correct and they would be entitled to summary judgment. Dkt. # 68. 20 It seems that from the outset of Plaintiff’s claim, Defendant believed it only needed 21 to determine Plaintiff’s annual salary in order to calculate her “monthly earnings” under 22 the Plan. See, e.g., AR2419. 2 The Court does not believe the resolution of this case to 23 be so simple. The Plan does not contain any language explicitly limiting “monthly 24 earnings” to a participant’s annual salary; instead, the Plan calculates “monthly earnings” 25 as the participant’s “gross monthly income” excluding “income received from 26 2 27 It is perhaps for this reason that Defendant only requested pay stubs from ECG in 2012 and did not request any other information about Plaintiff’s compensation structure. AR216-17. The Court notes that Plaintiff’s pay stubs for two months may not, and in this case did not, reflect the total amount of Plaintiff’s income. ORDER-7 1 commissions, bonuses, overtime pay, [or] any other extra compensation.” AR37-38. 2 None of these more specific terms are defined anywhere else in the Plan documents 3 provided to the Court. Under the doctrine of contra proferentem, the Court should 4 interpret any ambiguities in favor of the non-drafting party. See Kunin v. Benefit Trust 5 Life Ins. Co., 910 F.2d 534, 538-40 (9th Cir. 1990). Contra proferentem, which is 6 recognized by federal common law and the law of every state, holds that “if, after 7 applying the normal principles of contractual construction, the insurance contract is fairly 8 susceptible of two different interpretations, another rule of construction will be applied: 9 the interpretation that is most favorable to the insured will be adopted.” Id. Accordingly, 10 to the extent ambiguities exist with respect to terms such as “gross monthly income” or 11 “bonus,” they are to be resolved in favor of Plaintiff, the non-drafting party. 12 Under this analytical framework, the Court finds that the evidence submitted by 13 Plaintiff in her Affidavit (Dkt. # 67) indicates the existence of potential sources of income 14 that should have been considered by Defendant in calculating Plaintiff’s “monthly 15 earnings.” In her Motion, Plaintiff argues that Defendant undercalculated her monthly 16 benefits by only including her base salary as “monthly earnings.” Dkt. # 62 at 4. Plaintiff 17 contends that her income from ECG consisted of (1) a base salary; (2) “ordinary business 18 income” as a shareholder of ECG, a subchapter S corporation, 3 and (3) income through 19 ECG’s Performance Incentive Program (“PIP”). Id. In support of her argument, Plaintiff 20 submits a number of documents that are not included in the Administrative Record, 21 including (1) Schedule K-1’s from 2010 to 2012 indicating “ordinary business income” 22 Plaintiff received as a shareholder of ECG; and (2) documentation evidencing the 23 3 24 25 26 27 Plaintiff notes that as a subchapter S corporation, ECG was treated as a pass-through entity, with all items of income generated by the company allocated personally to individual shareholders as reported annually by ECG on Form K-1 (via Form 1120S). Dkt. # 63 at 6. A Schedule K-1 is the form “used by an S corporation to report the shareholder’s share of income, losses, deductions and credits.” Rubin v. United States, 904 F.3d 1081, 1083 (9th Cir. 2018). Plaintiff continues that as a subchapter S corporation, ECG did not have its own tax liability because its income was divided among and passed through to its shareholders based on percentage of ownership. Id. Defendant does not dispute this characterization. ORDER-8 1 existence of a multi-leveled PIP plan in 2012, through which Plaintiff purportedly 2 qualifies for inclusion in three of the six levels; and (3) financial records showing the PIP 3 income Plaintiff received in 2012. Dkt. # 67, Exs. 1-8. Plaintiff contends that these 4 documents show additional income sources that would entitle her to the “maximum 5 monthly benefit” of $15,000 per month. Dkt. # 63 at 21. 6 Defendant’s counterarguments here, and elsewhere in its Response, rely mostly on 7 dictionary definitions and analogies, glossing over the ambiguities and vagueness in the 8 Plan’s definition of “monthly earnings.” Dkt. # 73 at 6-14. Defendant argues, for 9 instance, that the Schedule K-1 income should be excluded as “bonus” or “extra 10 compensation” income because it was dependent on ECG’s profitability, and therefore 11 not guaranteed or ascertainable until after Plaintiff became disabled. Dkt. # 73 at 10. The 12 vague wording and definition of “monthly earnings” in the Plan do not support 13 Defendant’s limited construction. It is hard to see, based on the current record, how the 14 Schedule K-1 income qualifies as a “bonus,” especially where this term is not defined or 15 limited in the Plan itself. Even though Defendants argues that a dictionary definition of 16 “bonus” includes “something in addition to what is expected or strictly due,” Defendant 17 has not shown how this income is in “addition” of what would normally be given. Dkt. 18 # 73 at 8. Instead, Plaintiff established that she had received this income as part of her 19 normal compensation for years. Dkt. # 67, Exs. 1-3. The record also contains little 20 indication as to how the Schedule K-1 payments are in any way discretionary, or not 21 ascertainable. As Plaintiff notes, passthrough income on a Schedule K-1 reflects payouts 22 typical of all S corporations and accumulates throughout the year, and had done so for the 23 many years Plaintiff was a shareholder. Dkt. # 80 at 3. At best, the Court cannot 24 categorically reject all of Plaintiff’s Schedule K-1 income as a “bonus” or “extra 25 compensation,” as Defendant suggests. These terms are ambiguous as defined in the Plan, 26 and ambiguities are to be resolved in favor of Plaintiff. Patterson v. Hughes Aircraft Co., 27 11 F.3d 948, 950 (9th Cir. 1993). ORDER-9 1 Defendant also admits that the Schedule K-1 and PIP income qualify as “income,” 2 but contends that it was not included in the earnings calculation because it was not paid 3 out “monthly.” Dkt. # 73 at 7, n.14 (“Prudential recognizes that Plaintiff’s K-1 and 4 Performance Incentive Plan payments constitute gross income to Plaintiff from ECG, as 5 those terms are defined per their plain and ordinary meaning. But, as addressed above, 6 this income was not paid monthly.”). The Court agrees with Plaintiffs that this appears 7 to be an overly reductive interpretation of “monthly” as used in the Plan. Under 8 Defendant’s literal interpretation, any income that is not paid strictly on a “monthly” basis 9 would be excluded. Dkt. # 73 at 7. As Plaintiff argues, this would have the effect of 10 potentially excluding Plaintiff’s salary, which is paid biweekly, leaving Plaintiff with 11 theoretically no “monthly earnings.” Dkt. # 80 at 2. The Court cannot construe the terms 12 of the Plan in such a fashion as to potentially deny Plaintiff any LTD benefits, especially 13 where her eligibility is no longer in dispute. Moreover, this construction is seemingly 14 contradicted by Defendant’s own actions in allocating Plaintiff’s monthly benefits by 15 dividing her annual salary by twelve. AR212-16; 964-66. Defendant’s interpretation also 16 would apparently ignore the word “gross,” which would seemingly provide for more than 17 one source of income beyond a participant’s salary. Cf. Stephan v. Unum Life Ins. Co. of 18 Am., 697 F.3d 917, 936 (9th Cir. 2012) (rejecting insurer’s argument that “gross monthly 19 income” included only income actually received prior to disability). 20 As a result, applying the doctrine of contra proferentem, the Court would interpret 21 ambiguities in favor of the Plaintiff and conclude that Plaintiff’s “monthly earnings” are 22 not necessarily limited to her annual salary and could include, at least, the income 23 reflected in her Schedule K-1’s. The Court is in a more difficult position with Plaintiff’s 24 income through the PIP’s at ECG. It is not clear from the current record whether the 25 income Plaintiff received from the PIP’s should have been included in the monthly 26 earnings calculation. As mentioned above, “monthly earnings” under the Plan explicitly 27 excludes “bonuses.” AR37-38. As Defendant notes, the PIP documents provided by ORDER-10 1 Plaintiff indicate that some PIP payments are additional payments given to employees 2 based on performance and thus could have been discretionary, which would come closer 3 to resembling a properly excludable “bonus” under the Plan. Dkt. # 73 at 11. However, 4 the word “bonus” is not used in the PIP plan documents presented by Plaintiff, and it is 5 not clear from the documentation provided if all of the PIP disbursements were 6 discretionary when applied to high-ranking individuals like Plaintiff. Dkt. # 67, Ex. 4; cf. 7 Russell v. Prudential Ins. Co. of Am., 437 F.2d 602, 606 (5th Cir. 1971) (finding that 8 portions of income that are “in the nature of a commission or incentive pay [do] not have 9 that quality of unexpectedness implied by the word ‘bonus’” and are thus properly 10 included in benefits determination under ERISA plan). There simply is not enough 11 evidence in the Administrative Record supporting either construction, primarily because 12 the only evidence on this point was first submitted by Plaintiff is support of her Motion 13 for Summary Judgment, and Defendant has not yet investigated or analyzed this evidence. 14 Dkt. # 67. 15 determine how payments under these PIP’s operated, and how these operations interact 16 with the Plan’s definitions. More development of the Administrative Record would be needed to 17 This leaves the Court in a difficult position. On one hand, Plaintiff has submitted 18 seemingly compelling evidence that Defendant miscalculated her “monthly earnings” by 19 not including, at least, her shareholder income, and potentially her PIP income. On the 20 other hand, the Court is wary of the Ninth Circuit’s warning about considering evidence 21 that is not contained in the Administrative Record, and evidence that “could easily have 22 been submitted to the administrator is disfavored.” Nicula v. First UNUM Life Ins. Co., 23 23 F. App’x 805, 808 (9th Cir. 2001); see also Kearney v. Standard Ins. Co., 175 F.3d 24 1084, 1091 (9th Cir. 1999). 25 additional income was likely in Plaintiff’s possession throughout the appeal process, and 26 should have been offered earlier for Defendant to consider and note in the Administrative 27 Record. Dkt. # 72 at 14-17. Plaintiff’s argument that she was prevented from doing so ORDER-11 Defendant persuasively argues that this evidence of 1 because of “confidentiality” agreements with ECG is unconvincing and largely 2 unsupported by evidence in the record. Dkt. # 80 at 11. 3 However, the Court also notes that the Administrative Record is likely 4 incomplete due to Defendant’s lack of investigation into Plaintiff’s earning situation. 5 Although the insured carries the burden of showing she is entitled to benefits, ERISA 6 administrators have a fiduciary duty to conduct an adequate investigation when 7 considering a claim for benefits. Cady v. Hartford Life & Accidental Ins. Co., 930 F. 8 Supp. 2d 1216, 1226 (D. Idaho 2013) (citing Booton v. Lockheed Med. Ben. Plan, 110 9 F.3d 1461, 1463 (9th Cir. 1997)); see also Rasenack v. AIG Life Ins. Co., 585 F.3d 10 1311, 1324 (10th Cir. 2009). “This requires that the plan administrator engage in 11 ‘meaningful dialogue’ with the beneficiary. If the administrator ‘believes more 12 information is needed to make a reasoned decision, they must ask for it.’” Cady, 930 F. 13 Supp. 2d at 1226 (quoting Booton, 110 F.3d at 1463). 14 The Court agrees with Plaintiff that Defendant’s investigation into Plaintiff’s 15 compensation structure, as reflected in the Administrative Record, was likely 16 inadequate. While the Administrative Record does not contain the compensation 17 evidence Plaintiff now provides on summary judgment, it did contain indications that 18 Plaintiff’s “gross monthly income” was not limited to her yearly salary. For instance, 19 Plaintiff’s W-2’s, submitted during the administrative appeal process, indicated that her 20 income was much higher than $190,000. AR2419-24. Defendant argues that it is 21 impossible to tell from these W-2’s alone whether these amounts included bonuses or 22 other compensation excludable from the “monthly earnings’ calculation under the Plan. 23 Dkt. # 68 at 14; AR 2453-2457, AR2486. This observation, while true, should have 24 triggered additional inquiries into Plaintiff’s compensation structure, not the cessation 25 of Defendant’s investigation. A plan administrator may not “shut [its] eyes to readily 26 available information when the evidence in the record suggests that the information 27 ORDER-12 1 might confirm the beneficiary's theory of entitlement.” Rodgers v. Metropolitan Life 2 Ins. Co., 655 F. Supp. 2d 1081, 1087 (N.D. Cal. 2009) (citations omitted). Moreover, both ECG and Plaintiff repeatedly informed Defendant that Plaintiff 3 4 was a shareholder of ECG, which should have indicated to Defendant that Plaintiff may 5 have income sources beyond those of a typical employee. AR79-80; AR358; AR1041. 6 It is true that from 2012 to 2017, the only income reported by ECG was Plaintiff’s 7 $190,000 salary, and Plaintiff did not seem to contest the monthly benefits amount; 8 accordingly, during that time period, it may have been reasonable for Defendant to 9 believe there was only one income source. This situation changed when Plaintiff 10 submitted her W-2 evidence in 2017. The W-2’s, combined with other evidence in the 11 record that indicated additional income, should have triggered a more thorough inquiry 12 as to the sources of income that generated the W-2 numbers. 4 Instead, Defendant used 13 the ambiguity as an excuse to avoid further investigation. Had Defendant conducted a 14 more thorough investigation of Plaintiff’s compensation structure, the relevant evidence 15 (such as the Schedule K-1’s and the PIP documentation) would likely be in the 16 Administrative Record, and the Court would not be faced with the current dilemma. Instead of making a determination on an incomplete record, the Court believes it 17 18 to be more prudent to remand this matter to the plan administrator for a new factual 19 determination of Plaintiff’s “monthly earnings” based on the evidence now before the 20 Court on summary judgment. Even on de novo review, this Court can remand a 21 disability claim to the plan administrator if the record is not sufficiently developed. See 22 Mongeluzo v. Baxter Travenol Long Term Disability Ben. Plan, 46 F.3d 938, 944 (9th 23 Cir. 1995) (finding that “additional evidence is necessary to conduct an adequate de 24 4 25 26 27 Although Defendant contends that ECG definitively confirmed Plaintiff’s income was limited to her salary, the Administrative Record is not so clear. Dkt. # 73 at 8. Initially, Defendant’s communications with ECG indicated that ECG only needed to provide one set of pay stubs, and the “Employer Statement” form did not solicit any additional information about Plaintiff’s compensation structure. AR2421. In responding to Defendant’s requests, ECG indicated that it believed that it only needed to provide information concerning Plaintiff’s salary. AR2486; AR2491-92. Given the considerably more complicated circumstances of Plaintiff’s actual compensation structure, these efforts do not bear the indications of an adequate investigative effort of Plaintiff’s potential LTD benefits. ORDER-13 1 2 novo review of the benefit decision” and “leav[ing] to the district court whether to 3 remand to the plan administrator for an initial factual determination”); Kowalski v. 4 Farella Braun & Martell, LLP, No. C-06-3341 MMC, 2008 WL 5397511, at *15 (N.D. 5 Cal. Dec. 23, 2008) (finding, on de novo review, that there was “inadequate medical and 6 vocational evidence in the record to support a finding on such an issue” and remanding 7 the claim to the administrator for consideration.”). 8 9 The Court finds that Defendant has not yet fully examined the compensation structure evidence it should have examined, and thus has not yet made the appropriate 10 findings for this Court to review. The Court will DENY Defendant’s Cross-Motion and 11 GRANT IN PART AND DENY IN PART Plaintiff’s Motion. The Court grants 12 Plaintiff’s Motion only to the extent it requests a reexamination and recalculation of her 13 monthly benefits in accordance with this Order, but otherwise denies Plaintiff’s Motion. 14 The Court thus exercises its discretion to REMAND this matter to the Plan 15 Administrator, Defendant, to reinvestigate and recalculate Plaintiff’s “monthly 16 earnings.” In doing so, Defendant should reexamine and recalculate Plaintiff’s LTD 17 benefits considering the information attached to Plaintiff’s Affidavit submitted in 18 support of her Motion (Dkt. # 67), and conduct an appropriate investigation based on 19 this evidence. Should Plaintiff conclude that Defendant’s resulting findings are faulty, 20 or a reasonable investigation was again not conducted, Plaintiff may appeal Defendant’s 21 determination. 22 23 IV. CONCLUSION 24 For all the foregoing reasons, the Court GRANTS IN PART AND DENIES IN 25 PART Plaintiff’s Motion for Summary Judgment, and DENIES Defendant’s Cross- 26 Motion for Summary Judgment. Dkt. ## 63, 68. The Court REMANDS this matter to 27 ORDER-14 1 Defendant to reexamine the calculation of Plaintiff’s LTD benefits in accordance with 2 this Order. 3 Dated this 21st day of March, 2019. 4 6 A 7 The Honorable Richard A. Jones United States District Judge 5 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 ORDER-15

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