LegalZoom.com Inc v. Rocket Lawyer Incorporated

Filing 69

NOTICE OF MOTION AND MOTION for Partial Summary Judgment filed by Plaintiff LegalZoom.com Inc. Motion set for hearing on 8/18/2014 at 09:30 AM before Judge Gary A. Feess. (Attachments: # 1 Proposed Statement of Uncontroverted Facts & Conclusions of Law, # 2 Declaration of Travis Gigi, # 3 Declaration of Dorian Quispe, # 4 Declaration of Aaron Allan, # 5 Appendix of Exhibits, # 6 Proposed Order)(Heather, Fred)

i PATRICIA L. GLASER -State Bar No. 55668
pglaser glaserweil.com
2 FRED .HEATHER -State Bar No. 110650
(heather glaserweil.com
.ALLAN -State Bar No. 144406
3 AARO
aallan glaserweil.com
4 GLAS R WEIL FINK HOWARD
AVCHEN & SHAPIRO LLP
5 10250 Constellation Boulevard, 19th Floor
Los Angeles, California 90067
6 Telephone: [phone]
Facsimile: (310} 556-2920
Attorneys for Plaintiff
s LegalZoom.com,Inc.
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CENTRAL DISTRICT OF CALIFORNIA

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UNITED STATES DISTRICT COURT

WESTERN DIVISION

i2 LEGALZOOM.COM,INC., a Delaware
corporation,

CASE NO.: CV 12-9942-GAF(AGE)

13

Hon. Gary A. Feess
Courtroom: 740

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16 a Delaware corporation,

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Plaintiff,

ROCKET LAWYER INCORPORATED,

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APPENDIX OF EXHIBITS IN
SUPPORT OF MOTION FOR
PARTIAL SUMMARY JUDGMENT
BROUGHT BY PLAINTIFF
LEGALZOOM.COM,INC.

Defendant.
Date:
August 18, 2014
Time:
9:30 a.m.
Courtroom: 740

19

22

~otice of Motion and Motion;
Proposed Statement of Uncontroverted
Facts, Declarations of Aaron P. Allan,
Travis Gigy,Dorian Quispe; and
(Proposed Order filed concurrently
herewith]

23

Complaint Filed: November 20, 2012

Zo
21

24
25
26
27
28
1
APPENDIX OF EXHIBITS ISO LEGALZOOM'S MOTION FOR PARTIAL SUMMARY NDGMENT
894230

APPENDIX OF EXHIBITS

i
2

DOCUMENT

3

EXHIBIT
NO.

4

A

Various web pa es on the Legalspring.com website as of
December 11, 2~12.

B

Legalspring.com's homepage displaying disclosure

C

Exhibit 15 to Rocket Lawyer's Answer and Amended
Counterclaims, ECF No. 17

D

Customer reviews of LegalZoom posted on Legalspring.com as of
July 11, 2014

E

Screenshot of exemplar Rocket Lawyer advertisement

5
6

s
9

io
ii

iz ~ DATED: July 14, 2014
13
14

Respectfully submitted,
GLASER WEIL FINK HOWARD
AVCHEN & SHAPIRO LLP

IS
16

~]E

t~

By: /s/ Fred D. Heather
ATTORNEYS FOR PLAINTIFF
LegalZoom.com, Inc.

is
i9
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21
22
23
24
25
26
27
28
2
APPENDIX OF EXHIBITS ISO LEGALZOOM'S MOTION FOR PARTIAL SUMMARY JUDGMENT
894230

EXHIBIT A

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• They have over 250 people processing paperwork for their
customers
• They have formed over 150,000 incorporations and LLC's
• They claim to do more Last Will and Testament documents
than anyone else in the world
• In one month, Legal Zoom registers more trademarks than
[he next largest competitor does in a whole year!!
• They're constantly rolling out new legal products like Real
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EXHIBIT 15 -59-

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N
Protected B
Legalzoom is the leader in online legal services. Their Patent services
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~/~Ihile we're very impressed with the feedback we've gotten, it's just
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~egalZoom

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for vacv
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EXHIBIT 15 -65http://www.legalspring.com/contendpatent.aspx

l2/11/2012

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Online Prenuptials are just a few clicks away.

BUSINESS
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Expert... more...
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rc vier~ed or this Slee

EXHIBIT 15 -66http://www.legalspring.com/wntenUprenuptial.aspx

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Reviews of Trademark Services Online

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Trademark
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~~T~~

Do no[ le[ znyone abuse or copy your identity, or the names of yaur
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Avg Review Score: 4.00

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Trademarks, EtC.

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EXHIBIT 15 -67-

http://www.legalspring.com/contendtrademark.aspx

12/11/2012

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Reviews of Trademark Services Online

,C~frk He:rc fc uo v Ti ~;

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Click Here to read Trademarks. Etc. customer reviews
Legal Spring Comments:... Etc. is a targeted trademark process.
Their web site is easy to follow. They actually provide a phone
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please let us know by sending a messayr [o our content division.

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Siva has affiliats relatior:ships wiCh third parry sites revie4vec7 nn this
SIDE?

EXHIBIT 15 -68http://www.legalspring.com/contenUtrademark.aspx

12/11/2012

Page 1 of 1

Get a Copyright Online

AS

"Should I form an Incorporation or an LLC?"
Find out at LegalSpring.com

~fi7'

SPA"ING

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On this web pa9z we previdz snfnrmation about easy-to-use online
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Writers, musicians and artists can register their work with the federal
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take credit for your creative work.

I..iving 'vVill
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If you have created original works such as articles, books, songs or
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ev Category

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L@ga~ZOORi

Avg Review Store: 4.00

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Legal Spring Comments:... 250 people processing paperwork for
their customers
• They have formed over 150,000 Incorporations and ... more ...

Copyright Assistant

Avg Review Score: 1.00

._~Assistant
U ck Herz to 90 to,.Copyr ~n[
Click Here to read Coovriah[ Assistant customer reviews
Legal Spring Comments:... which you're supposed to print and send
in yourself. Not much is known about Copyright Assistant, if you
have ... more ...
If you knew of a company not listzd here that provides Copyright,
plerse let us know by sending a me,ssge to our content division.

si e m
I i I im r ~ rivac
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Site has affiliate relationships with third party sitea reviewed nn this
Sitz

EXHIBIT 15 -69http://www.legalspring.com/contenUcopyright.aspx

12/I 1/2012

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Incorporation -Online ]ncorporatio~ Reviews

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Incorporation Reviews -Learn more about
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Reacl reviews abauL IncorporaCion serv;ces below, entered by Veople that
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Incorporation

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If you're just starting a new business, you're probably investigating
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BY Category
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LegalZaom

Avg Review Score: 4.00

y~I1~1~IY
r~u~~rink-

flip.; ~1erP to gc to : 17o~!n
I eg
Click Here to read LeaalZoom customer.r~views
Legal Spring Comments:... customers
• They have formed over 150,000 Incorporations and LLC's
• They claim to do more Last Will and ... more ...

MyCorporation.eom

Avg Review Score: 4.00

Click hlere to a to MvCo~oratior.com
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Legal Spring Comments:... of TurboTax and QuickBooks software
So you know they tan do good things for small business...
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The Company Corporation

nvq aeview score: z.00

Ciicc H're to p~ to Th4,.~.orry~any_Corrnralign
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BizFilings

nvg Review score: 3.00

Dirk Here to go [o~~izFi.~ rys
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Legal Spring Comments:... with BizFilings, please enter a review so
that we might have a better insight into the customer experience
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IneorporateFast

Avg Review Score: 3.00

CIicK Mere to ~7a to_ nu~~~i atel~a~t
Click Here to read IncoroorateFast customer reviews
Legal Spring Comments:... program.
The IncorporateFast home offices are located in Los Angeles, but they

EXHIBIT 15 -70http://www.legalspri ng.cam/contenUincorporation.aspx

12/1 1/2012

Page 1 of 1

Online Legal Sites FAQ

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susIN Ess sol utians
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7~nis Pe~~ aAA resses many o![n~ freatientlY asMc~ n~rastion, cha[
L.c ;rl Spring is has G~r:~.^ askeA ever the period of time that we've
been reve~.vin9 legal cites, Hapeiully you'll find the ans'.ver to the
giies[inn you're locking Fur here. Ii not, send us your question,
~P~~~se chenws nre, Ihn[ you'm not the only person with that
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pre Onllne Legal Services Sites RellableT

TI":l:~P,illZi
Paecn'.
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Las[ 1"d;!I nn!J
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BY Lategary
Le9a~ >ites

This is the question that we found all over [he intemet, in one form
or another. The answer Is - "it depends." It Depends on which site
you use. Just Ilke In the real world, there are many shady
OOerd[ors oU[ Ihefe. VOu need [o know Who Cdn quickly, Safely,
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you and people like you find a good company to help you, at a
cheaper price than your heal lawyer would charge.
Can I really get a divorce on the Intenet7
An intriguing and controversial change to the legal system has
been the ability [o obtain a divorce online. Contrary to Dopular
opinion, you wn't get a divorce with the click of a mouse, but the
proper legal document preparation company can make it as
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Company to choose for [heir divorce here at Le9alSpring.com.

Fern; antl ConiracCs
Who is the best Inwrporator online]
Resources
L.oks Clirectq.ry
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This is why legal5pring.com was formed - [o find the answer to
quesBons like [his. Leaalzoom is hands-down the LegalSpring.com
editors choice For legal services -including Incorporation and LLC
formation. There are however, many reputable, and reliable
companies on the Internet that will handle your Inwrpora[ion or
LLC formation. Reatl up on them here .

site mao I4«~ I orivacv
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Reviews inaY be added er removeil a![^ird psr:y sites'
reyuesl. nil rep-irws a e actu~el users of this Slte Qr Lnii~A
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u,mmer, The nwderamr of this Site has aH~l ate
rKlat~r~~;h7p5 .rllh fhira pa r[y 5itas rv-vie~xed :~n phis Site

EXHIBIT 15 -71http://www.legalspri ng.com/FAQ.aspx

12/11/2012

EXHIBIT B

Create a DBA,Incorporation or LLC today - LegalSpring will show y...

http://web.archive.org/web/20120517180345/http://www.legalspring...

FAQ ~ OUR ADVANTAGE ~ PRIVACY ~ CONTACT US

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BUSINESS Solutions

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Doing Business As

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Reviewing Legal Servkes Online

LLC

Legal Site Reviews and Legal Discussions
FAMILY Solutions

What does Legalspring do? We offer reviews of companies that
provide online legal services Ilke incorporation, forming an
LLC, getting your last will and testament, or getting a divorce.

Incorporation Formation - 7 providers reviewed
LLC Format1o11 - 7 providers reviewed
DBA Formation - 1 provider reviewed

Incorporation and LLC Provider Reviews
Legal Sites
Forms and Contracts
RESOu~CeS

You can read customer reviews of these major online
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LeaalZ4S~i17 - Av9. REVIew: 4.72

Links Directory

IIICOPD01'ateFBSt -Avg. Review: 4.50

Add Your Link Now!

We are proud to state only the best
online legal service providers are
reviewed here.

The ComRany Corporation - nvg. Review: 5.00
MvCorQoration.COm -Avg. Review: 3.00
BIZF11111g~ -Avg. Review: 2.50

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California Incorporation Guide
California Incorporation
Read all about forming a business in California. Includes such
topics as:
~ Benefits of Incorporating In California
~ Cost to Incorporate a California Corporation
~ The Difference between a [alifornia LLC. DBA and
Corporation

Incorporation and LLC Articles
• California Limited Liability Comnanv_ - ~
• Colorado Limited Liability Comoanv - ~
~ lzona Limited Liability Com~anv - ~
• Arkansas Limited LJability Comoanv - ~

1 Of2

_

Create a DBA,Incorporation or LLC today - LegalSpring will show y...

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• CA Limited Liability Company - J,~
• CO Limited Liability Com~anv - ~
• AZ Limited Liability Company - ~
• AR Limited Liability Comoanv - ~
• California LLC - ~
• Colorado LLC - ~
• Arizona LLC - ~
• Arkansas LLC - ~C
• ~B..LL~ -LLB
• ~QLL~ -LLB
• ~Z~ -LLB
• A@_LL~ - LLB
• Articles of Incorooretlon LLC - I~
• @usiness LLC - LIB
~ Chean LLC -~
~ Com~yJLC-~

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All Rights Reserved, Legal Spring, Inc. 2004-2012

request. All reviews are actual users of this Site or third
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2 Of2

EXHIBIT C

Page 1 of 1

Create a DBA,Incorporation or LLC today - LegalSpring will show you how

FAQ I OUR ADVANTAGE I PRIVACY I CONTACT US

LEGAL SPRING

`lam"
u

ONLINE
REVIEWS
BUSINESS
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Copyright
Trademart
Naten:
FAMILY
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Last Will and
Tesfs!rianC

.iu'sl

anliiiC

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lnicrperati~n
Li C

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,. _..

.,~. -y
/'~,. S

' ^r rt,

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Wha[ does Legalspring do7 We offer reviews o!companies that
provide online legal services Iike inwrporation, forming an
LLC, 9ettmg your last will and testament, or getting a tlivorce.
There are so many more that we can'[ begin to mention them all
here, but you can find a good Iis[ of legal services and sites here.
Intornoration Formation - ~ vroviders reviewed
LLC FOI'I110tiOn - 7 providers reviewed
DBA FO~Mat14n - 1 provider reviewed

~ ':

l.rving Will
fvzi;ne a,ai,ne

~~RIINTE~

Incorporation and LLC Provider Reviews

Prenuptial
BY Category
1_e9a~ Saes
Foirns and
Con,i'.cts

You can read customer reviews of these major online
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N[5
best c

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California Incorporation Guide
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Read all about forminp a business in California. Includes such
topi[5 a5:
• Benef[s of Incorooratino in California
• Cost to Inmroorate a California Corporation
• The D'fference between a California LLC. DBA and
Corporation

Incorporation and LLC Articles
• Cd110lflld Llml[etl LIdbIIItV I.OmDd nv-L~
Colorado Limited Liabilib ComoanY-LLC
• Arizona Limite0 Liability Comoanv - LLB
• Arkansas L~miced Liablli[v Comoan V -LL
• (p, LimitCd Liability ComDanV - LL
• CO Limited Liability Comoanv - LL(
• AZ Limited Liability Comnanv • AR Limited Liabilrtv Comoanv - LL(
• California LLC • Colorado LLC - L~
• Arizona LLC - LLC
• Arkansas LLC - ~C
• ALL -L~
O LL - I~
• A LL - LLC
• AR L -~
• Articles of Incoroora[lon LLC - LL
• Business LLC - LAC
• Cheap LLC - SLC
Comoam LLC - LLC
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~. i< Si;e has e.ffilia[e rnla tionships viith [I~i~G party ,:trs reviewed
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EXHIBIT 15 -57http://www.legalspring.com/

12/11/2012

Page 2 of 2

Incorporation -Online Incorporation Reviews

form Incorporations all over ... more ...

CorpCreations

Avg Review Score: 5.00

Clyck_Nerz tg ~to_Cor~+.Creatioiu
Click Here to read CorDCreations customer reviews
Legal Spring Comments:... web site, and their incorporation
questionnaire is just one long page, but it's simple and
straightforward.... more ...

Legalfilings.com

Avg Review Score: 2.00

Qick Hera to ~go.l~, Legalt lings.cum
Click Here to read LeaalFllinos.com customer reviews
Legal Spring Comments:... here, but you can't beat the price)
Legalfilings.tom will form your incorporation or LLC for only $75
plus ... more ...
If ynu know of a company not listen here that provides Incorporatior:,
please let us know by sending a mzssage to cur content division.

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pll Rights Reserved, Legal Spring, Inc. 2004-2012
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authorizzd for display by the ar.[ual rustomer. The moAarakor cf this
Sltc. has a~Gate. re.~ationships with thircl warty sRes reviewed ran this
Site

EXHIBIT 15 -58http://www.legalspring.com/contenUincorporation.aspx

12/1 l/2012

Page 1 of 24

LegalZoom Reviews, Products, and Information

"Why would I go anywhere else for Legal Services?"

~~
~

SPRfNG

R~r.c~ving Legal &ervi_es Online
FAQ I DUR ADVANTAGE ~ PRIVACY ~ CONTACT U5

LEGAL 5PRSNG

GQ~~`
ONLINE
REVIEWS
BUSYNESS
Solutions
Doing
Business A>

Search

home /online sites / Izgal>.onm

December 2012

LegalZoom Reviews and Company Information
Site URL:
Average Product
Score:
Number of Reviews:

fncorporaGo~

'Visit L~c~,aal _a m Nov:
q,l out of 5
97 (Click Here to read LeaalZoom reviews
n4~

LLC
Copyriyht

Expert Review

Trade!nark
Patent

~j.~L~~Z~
~~
c7

~

What kind of experience will you have with
LegalZoom.com?

FaMZGv
Solutions
LasC Will and
TesCa me nt
Living Will
Name Charge

([f you want to skip my review, Click Here to read LeoalZoom
Customer Reviews Now)
Chances are, if you're reading this, that you are thinking about using
LeaalZoom.com soon. And the most pressing question you probably
have is this: Can I trust LegalZoom? Are they good? Are they
reputable?

Prenuptial
Well, I definitely have an opinion on that!
BY Category
Legal SiCes
Fcrms and
Contracts

So,[o tell you about the kind of experience YOU can expect with
Legal Zoom, let me first tell you about my own LegalZoom
experience.
I (personally) have formed several incorporations through Legal
Zoom. Plus, my mother, and my mother-in-law, and my uncle, have
all created their Wills through LegalZoom.

Resources
Link> Directory
Add Your link
PJow!

I've been running this review site for many years, so you could say I
am the foremost expert on LegalZoom.tom and their service.
With that being said... I recommend Legal Zoom without hesitation to
all of my friends and family.
LegalZoom is my number one online legal choice -hands
down - no competition.
Case in point:
The biggest attorney I know charges his customers $1,500 for a
corporation. Then he goes to Legal Zoom and fills out the forms for
$129. Legal Zoom sends him the package, and he puts his letterhead
in it, and forwards it to the customer. He uses LegalZoom because
they're reliable, and they present a professional package.
LegalZoom periodically sends me updates for this list, so iCs always
changing:
• They have a team of 51 people that are dedicated to customer
service, which is open from 7:OOam [0 6:OOpm
• They have over 250 people processing paperwork for their
customers
They have formed over 150,000 Incorporations and LLC's
• They claim to do more Last Will and Testament documents
than anyone else in the world
• In one month, Legal Zoom registers more trademarks than
the next largest competitor does in a whole year!!
• They're constantly rolling out new legal products like Real
Estate Leases, Non-Profit Incorporations, and Design Patents

Scroll below to read customer reviews of Legal Zoom services. Click
Here to Learn More About LegalZoom:

LegalZoom Products
•
•
•
•

Business -Incorporation
Business - LLC
Business - Coovriaht
Business - DBAs Business Names

EXHIBIT 15 -59http://www.legalspring.com/Site.aspx?site=l &sitename=LegalZoom

12/11/2012

Page 1 of 1

Last Will Services Online

,r
"Why would I go anywhere else for Legal Services?"

i
~~~1~~

Rcviewin9 I_ •gal Sc;vices Online
FAQ I OUR ADVANTAGE

LEGAL SPRING

PRIVACY ~ CONTACT US
Search

ry~"

~NLZNE

~~~til'-1l:~~
G~

Homz /Family /Last Will

REVYEWS
Get Your Last Will Online Today
BUSINESS
Solutions

OWR11M1E~p

Flavin9 yow~ i.ast N;ill gives you peace of mind. Do not avoid 9etting one
o` the most important loyal duaiments you could ever avn.
Best Last Wifl ands
Testament Service
of 7011:

Doing
Rusine~s As

SfBf~1A~,d$
;~.

Incorporation

Leaal2oom
.
~s7utlt7

Ll C
Partners Accept

Copyright

WSd ~'~~

Trademark
Latent
FAMILY
Safutions
Las[ 4Vill and
Testa m en t
fJvirg Will
Name Change

Your Last Will is the most important document you could own for estate
planning purposes.

If anything should ever happen to you -your monetary and physical
assets get redistributed by the government, on thier time) Protect
yourself and your family by acquiring this simple estate planning
document today. Your Las[ Will will takes minutes to prepare and give
you a life time of security.

N Dt.
Protected B

Prenuptial
BY Category

Featured On

Millions of dollars in personal assets are tied up every year in
government processes as loved ones suffer on the side lines. Don't put
your family in this position. Make sure you empower them with your
assets if you should ever pass away.

Sites that offer Last Wills
~~

I..egal Sites
Perms and
Conkracks

LegalXoom

Avg Review Score: 4.00

~eriSl~rr

U Ck 11er 40 ga to.LFgal7aCm
~Iick Here to read LeaalZoom customer reviews

Resources
Links
Directory
Add You' Link
No~.v!

T4e44LroP~Yuyt"

Legal Spring Comments:.., all created their Wills through
LegalZoom.
I've been running this review site for many years, so you ... more ...
Avg Review Score: 4.00

U.S. i.egal Forms
,
GIkk FIerP :n rye t-.0

.~ I F;sn~,

Click Here to read U.S. Leoal Forms customer reviews
Legal Spring Comments:...
"Thank you for your efforts to assist me. Unfortunately, I think I am
so very lost in the area of Leases ... more ...
If you kno~.v of a minpany noC iisYeu here that previUes Las[ YVill, please
let us kno~.v Cy sei7ding a rriessaye [o aur~ content division.

i claimer ~ riD VdCV
site mao
All Rights Reserved, Legal Spring, Inc. 2004-2012
Reviews may be addei or removed at khird party .sites' request. RI%
reviews are actual users of this Site or third party sites and u~rere
autha~i>_ed For display by [he actual customer. ~ihe moderator of tliis
Site has affiiate relation,hips with third party sites reviewed an this
Sit:a~

EXHIBIT 15 -60http://www.legalspring.com/contendlast-will.aspx

12/11/2012

Page 1 of 2

LLC -Read reviews and form a LLC today

~;
"Why would I go anywhere else for Legal Services?"

~~

SPRING

Revewiri9 I_e9al Services O~~line
FAQ I OUR ADVANTAGE

LEGAL SPRING

PRIVACY

CONTACT US
Search

.~ {~
ONLINE
REVIEWS
BUSINESS
So{uCions
Doing
Business Ts

home / E3usiness / LLC

LLC Consumer Reviews -Learn more about online
LLC formation services
Read reviews aucuC LLC services below, entered by people that have
actually Farmed their LLC online. You will also learn mare about [he
companies that .vill help you get your LLC.

~~~
`~ ''

~!

LAWYER FREE

p~~ C1N G

Incorporatlon

~~
Copyright
Trademark
patent

Fc~~-m ~ L~~ Yourself ~~~~~
* ~y
~'~Cf~~Ey.., A clear, cbneise,
step-bystep#or ~h~do~it~ygurseiter ~~~~~a~'

ASSOLU"1"ELY FREE!

A Best LLC Service oT}

Zo~~:

LeaalZoom
s7~:7~~rb7~a

~
~~,cracry~

~v

1.

FAMILY
$QIUYIOr15
Last Will and
Testa m2r,t
~ivirg Will
Name
Change
Prenuptial

'. 6tiyARAMTEEb:..

LLC formation can be safely and easily pertormed by an online
company. There are many companies now [hat will form your LLC for a
fraction of the price that a lawyer would charge you. But, that's also the
problem! There are so many companies, how do you know which one Is
reputable, which one is for you? You're probably trying [o decide
between literally 15-20 online LLC services.

Partners Accep[

~"1
visa

Featured On

Read our reviews, and customer ratings about each of[he companies
that can form your LLC below.

BY Category
Legal Sites

Click on these links if you're interested in formino an Intorooration or
DBA (doing business as).

~~~~'

N8C

~crm, and
Contra cts

Protected B

Resources
Click Here to read more about the benefts of a LLC vs. Incorporation.
Links
DirecCnry
Add Your Link
Now!

Click Here To Watch a Video About Forming an
LLC in 15 Minutes With LegalZoom

~~~

Sites that offer LLC's
LegalZoom

Avg Review Score: 4.00

Click Here to no_tu_~~dlZoom
Click Here to read LeaalZoom customer reviews
Legal Spring Comments:... over 250 people processing paperwork
for their customers
• They have formed over 150,000 Incorporations and ... more ...

MyCorporation.com

Avg Review Score: 4.00

Uic ~ Here to go [o.MyCorparzt or car:]
Click Here to read MvCorooration.com customer reviews
Legal Spring Comments:... is owned by Intuit,[he makers of
TurboTax and QuickBooks software. So you know they can do good
more ...

The Company Corporation

Avg Review Score: 2.00

..
Click„I,iere to qo to Th~,Com~any C~rycn:inr
Click Here to read The Comoanv Corporation customer reviews
Legal Spring Comments:... Review

All About The Company Corporation
(Corporate.com)
(... more ...

BiZFII111g5

Avg Review Score: 3.00

Click Here to vv t~ 3izFiiinas
c'!~ck Here to read BizFilinas customer reviews
Legal Spring Comments:... offices around the country.
They have partnered with such large companies as Office Depot,

EXHIBIT 15 -61-

http://www.legalspring.com/contenULLC.aspx

12/1 l/2012

Page 2 of 2

LLC -Read reviews and form a LLC today

Intuit, and Yahoo! ... more ...

YncorporateFast

Avg Review Score: 3.00

C!iek Here to~7c a_te Irn~. ~~.~,~:~~a[eFast
Click Here [o read Incoroora[eFas[ customer reviews
Legal Spring Comments:... BBB Online program.
The Incorporate Fast home offices are located in Los Angeles, but they
form Incorporations ... more ...

CnrpCreations

Avg Review Score: 5.00

Llick Mere to qo to CaroCrea[inps
Click Here to read CoroCreations customer review
Legal Spring Comments:... and offer aprice-match guarantee good for 30 days after your incorporation has been filed.
If you have ... more ...

Legalfilings.eom

Avg aeview score: z.00

Click Here [o ao Co kgalfilings.corr
Click Here to read Leoalfilinos.com customer reviews
Loyal Spring Comments:... over 7,000 companies. This is a small
number compared to some of the other sites mentioned here, but you
can't .. more ...
If you know of a mrrpany not I sCed ne;e, ChaC provides PLC, pl2asa ieC
us know by seeding a me,sage tp cur Content division.

site mao disclaimer I rlo vacv
All Rights Reserved, Legal Spring, Inc. 2004-2012
R2~iews rriay be added or removed at third party sites' request. AIi
reviews are actual users of thi, Sile or Chird party silo, and were
authorized }or displa, by the actual customer, The moderator cr this
Site has affilia[a relationships with third party sites reviewed nn this
Site

EXHIBIT 15 -62http://www.legalspri ng.com/content/LLC.aspx

12/11/2012

Page l of I

Consumer Reviews of Living Will Services Online

"Why Shop or Review Legal Services anywhere else?"
~~

s~~r t nr+~

.
neoia~wirr9 '_r,~a~ se.wc, s an~ioe
FAQ I OUR ADVANTAGE ~ PRIVACY ~ CONTACT US

LEGAL SPRING

"

ONLINE

Search

Home /gamily /Living Will

REVIEWS
BUSYNESS
SbIUtIb fIS
Doing
Business As

Put the Power of Life in the Hands of those You
Trust with a Living Will Today
Don'[ Ic[ doctors decide how long you will live under medical
conditions. EmpoEver yourself and your family with rlehts to aptioir k~r
life susedinin9 practices -only when you or yrour loved ones Chink you
need iL This tan only be done: with a Liviny tNill.

Inca-poration
LLC

7radernark

If you would like to set your own guidlines for life sustaining medical
procedures in the event that you are rendered incapable of
expressing yourself, getting a Living Will is a really smart thing to
do.

Patent

---

Copyright

------

Sites that offer Living Wills
FAMILY
SO~UY181t5
Avg Review Score: 4.00

LegalZtlOm
Last Will and
Testaniank

~lick_11z~e to qo tu_Le,al/oon?,
Click Here to read LeaalZoom customer reviews

Living l"Jill
Name Chanye

Legal Spring Comments:... like Real Es[ate Leases, Non-Profit
Incorporations, and Design Patents

Prenuptial
BY Category
Scroll ... more ...
Leyal Sites
Forms and
Contracts

1f yoo krov~ of a company noC 'Isted here that provides Living NJiC,
please le: us know by senCin9 a m?ssage to our' content division.

Resources
Links Directory
Add Your Link
Now!

i m
I disclaimer ~ ro ivacv
All Rights Reserved, legal Spring, Inc. 2004-2012
Reviews may !~e added or removed at thirA party sitzs' requasG Afl reviews are actual
users oP [his Sike or third party sites and were authenzed for display by the actual
customer. ~ihe mederatcr of this Site ha, affiliate relationships w th third party =_ites
r,~~viewaci or [his SICe

EXHIBIT 15 -63http://www.legalspring.com/contenUliving-will.aspx

12/1 1/2012

Page I of 1

Name Change Services Online

"Why Shop or Review Legal Services anywhere else?"

~~~~ ~

s~~iN~

Rcv,ewl, r I_.~ al S•
;
,rwre, Online.
FAQ ~ OUR ADVANTAGE ~ PRIVACY I CONTACT US

LEGAL SPRING

Search

ONLINE
itEVIEWS

susir,ess

hiome / Famiry /Name Change

~
bl,~~C~
~
~~

File Yaur Name Change Online. The price is low
and lawyer free.

°"""""'NCO

Solutions
poing
Business As
Incorporation
L_C

Ordcrfng a Name Change on the web has became eaeler than evor. If
gnu are getting a divarce or are just dissatisfied with your existing
name, there are simple unlina seraices Chat l7clp you get a legal Name
Change aC lawyer free prices.
~~_~.
--

-Cumpiete tha sim~rle
~ tJ~r-,e Gf~angs [3uegtiannaire

Copyil9nk
Traderciark
Raterit

~'~
/

j."j 1'ou suhmif it, we review ii
~~ far accuraey

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Sofu#ions

~ ~

~'$ ~N~ til~ atl farms aid &f~+d
~ Yap Yaur la~nl dacam9n;=

~,E.
~T

Last WIII and
Testament
Living ~"Jill

,Best Name
Change Service of
2011:
LeaalZoom
~~,

~-

Partners Accept
~eee
vrs~ ,~
Featured On

i, {ri

i~ ~
.
A legal Name Change, or social security Name Change is a two step
process. Your name is your legal identity. In [he court's eyes, changing
your name is really changing your legal identity.

~
,
~~~1Y
N~

Name Change
Prenuptial

If you want to change your name outside of marriage or adoption, you
must petition the court. The court's role is to make sure you are
changing your name for a valid reason.

Protected B

BY Category
I..egal Sites
Forms and
Contracts
iteso~rce5
Links
6irectory
Add Your Lnk
Now!

The Leaalzoom Name Change process is quick and easy. You fll out a
simple questionnaire, and Legalzoom ensures that all questions will be
answered to the court's satisfaction. Unlike do-it-yourself kits or forms,
LegalZoom is a complete service -you can rest assured your documents
will be prepared correctly.

—~

~~{JTp
ILeYaI~dliva^

Once [he court approves your petition, you now have the necessary
proof you have legally changed your name to update all of your vital
records like a drivers license, passport, social security card, bank
records or employment records.
To get a social security Name Change, you must first obtain a legal
Name Change, and then send the paperwork to the social security
office, to obtain a new card.

Sites that offer Name Changes
LCgaIZoOflt

Avg Review Score' 4.00

Click Here to go [g Lec,:LalZgnm
Click Here to read LeaalZoom customer reviews
Legal Spring Comments:... have formed several incorporations
through Legal Zoom. Plus, my mother, and my mother-in-law, and my
uncle, ... more ...
If you kncv, of a cernpany i~u: listed here thaC prGvides Name Change,
please; Ict us know by sending a rnessane tr our content division.

site mao ~ disclaimer ~ rID ydCV
All Rights Reserved, Legal Spring, Inc. 2004-20Y2
Reviews may bE added or remo~~ed at third party sitzs' request rli
revizws are actual users of this Site or third par!y >ite'> and were
auChorized for display by the actual customer. The muderalor o` Chis
SiCe has affiliate rc!dCiunships wikh third party siCes reviewed on this
SICv^

EXHIBIT 15 -64http://www.legalspring.com/contendname-change.aspx

12/I 1/2012

Page 1 of 1

Consumer Reviews of Patents Online

"Why would I go anywhere else for Legal Services7"

SPftfNG

0.ev c-wlrg Legal Sx•rv~ces Online
FAq

LEGAL SPRING

OUR ADVANTAGE ~ PRIVACY I CONTACT US
Search

ONLINE

~~yC q C~'
G
y,

Homy / f3usfness / Pa[ent

rtevxews
Get Your Patent Online
BUSINESS
Salutions
Doing
Business As
Incorporetion
LLC

o
~An~en

It is nit who [hourht of iC First, it Is who can prove Chey thought of f[
first.
Paienis prove you are smart enough to register your innovations ~.vith
the US government They protect your hard work and ideas from would
be hacks. See what one oP cur online Patent proWders oelow can do for
you today.

X

Partners Accept

Copyright
Trademark

# Best Patent
Service of 2011:
~Le a~ (Zoom

Y75a

FILE Y~UEt PATENT
Featured On

Patent
~~~~ i1/Y
FAMILY
Solutions

~IW 1~
~
Last 4Viil and
Testament

~~~~

Living Wiil

NL7\.

Name Chanye

Protected B

Prenuptial
BY Category
l..eyal Sites
Forms anti
CoE~tracts

Legalzoom Is the leader in online legal services. Their Patent services
are above and beyond the level of satisfaction even we at LegalSpring
have come to expect from [hem.
While we're very impressed with the feedback we've gotten, it's just
9e[ting to be old ha[ with this company... If you're thinking about
obtaining a Patent for your invention, we recommend Leaalzoom
without reservation.

T

~~s

1'hrYWued'7tuw"`

Resources

Sites that offer Patents
Links
p i r¢cta ry
Add Your Link
Nqw(

L~.9BIZ0ol11

Avg Review Score: 4.00

Cfick Here tc o to LeaaMZoum
Click Here to read LeaalZoom customer reviews
Legal Spring Comments:... Review

What kind of experience will you have with
LegalZoom.com?
(If you ... more ...
If you know of a company nG~t ,Is[ed here that pravide< Patent, please
le[ us know by sending a message to our content division.

i m
I dlsdalmer ~ r0 jVdCV
All Rights Reserved, Legal Spring, Znc. 2004-2012
ReWews may be add2C or remavecl at Chird party sites' requesC. Ail
reviews are actual users of this Siie or third party sit~:s and ware
auY.horitrd for display by Yh~ actual customer. The madeiafor of Chis
SiCe has affiliate relntlonsnips ::it'.i Chird party sites revizwed on this
Situ

EXHIBIT 15 -65http://www.legalspring.tom/wntent/patent.aspx

12/11/2012

Page 1 of 1

Consumer Reviews of Prenuptial Services Online

"Why would I go anywhere else for Legal Services7"

~A~
~~ ~~ ~`

P.cvi¢win(,~ L.e,al 5crvirvs Onllrie
FAQ ~ OUR ADVANTAGE ~ PRIVACY I CONTACT US

LEGAL SPRING

r.~j~'
°

ONLINE

REVIEWS
BUSINESS
Solutions
Doing
Business As
Incorporatio~i

Search

Name /Family /Prenuptial

Online Prenuptials are just a few clicks away.
Prenuptial agrezments state the terms of ownership of assets before
and after a marriage scars.
---~~.
....._._..~.
_.—~._..~._.
~—.
There are more reasons to get a prenuptial agreement then ever
before. Look Into the services below and see what others are saying.

LLC
Capyrig~t

Sites that offer Prenuptials

Trademark
Patent

Avg Review Score: 4.00

LegalZoom
Click Here [o Uq f.o~~.~alZ~;trm

FAMILY
SOIUFIOIIS
Last 4Vill and
Testa m2~it
Living lNlll

Click Here to read LeoalZoom customer reviews
Legal Spring Comments:... align="right"
src="images/legalzoom-logo.gif" border="0">
Expert ... more ...
If you know of a company nct Iis!ed here th~h pr~vldes Pranupkiel,
p,case le:. us kno~-v by sentlir~g ~e rnfssag~~ Co our content division.

Name Char..ye
Prenuptial
sv Category
Legal Sites
Forms and
Contracts
Resouwces
Links Directory
Add Your Link
No;~!

rio vacv
Site mao ~ disclaimer
A{I Rights Reserved, Legal Spring, Inc. 2084-2012
Reviews may he aAded or removed at third party sites' rei~uest. NI revie:vs a:e actual
users aP this Site or thud party slCes and were au[hmized For dlsp!ay by tl;e actual
customer. Tne modem Cer of this Sate has affiliate relationships with third party =_ites
rev;ewr=d on this SiCe

EXHIBIT 15 -66-

http://www.legalspri ng.com/contenUprenuptial.aspx

12/11/2012

Page 1 of 2

Reviews of Trademark Services Online

"Why would I go anywhere else for Legal Services?"

~~~~

SpR~NG

F.evi~win~~ I.k9al Serv.Ces Onllne
FAQ ~ OUR ADVANTAGE I PRIVACY ~ CONTACT US

LEGAL SPRING

~[}~

"`

Search
Y,,yF;1 f:~'

ONLINE

home / Fsusiness /Trademark

y.

REVIEWS
Trademark
BUSINESS
Solutions
poinc
Business As
Incorpor~Clan

~~*eeo

Do rot let anyone abuse er copy your identity, or the names of your
gocds and services. Get a Trademark today [u protect your company's
intellecu.al property.
a(

GUARD YDUR MARft

LiC

"''~~ .~~

/'~0

Copyright

LegalZoom

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~~

`. r~ Accept
Party^

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Featured On

Patent
FAMILY
Solutions
Last Will and
Testa m2nt
Living 'vNill
Name Charye
Prenuptial
BY Category

~

ii

As many marketing professionals know, branding is an essential part to
building a successful business identity. As an entrepreneur or business
professional, it is important to protect your corporate name or the name
of your goods and services with a Trademark. While getting a
Trademark does not require an attorney, you must comply with all
requirements from the trademark statute and rules, making it an exact
and detail oriented process. That is why many knowledgeable
professionals and savvy business owners cum to online services for
their Trademark for a dependable, accurate and hassle-free solution.
...

1i~`

NBC
Protected B

T

.....

I..egal Sites
Terms and
Contracts

~.
~ Best Trademark
Service of 2011:

~~s

Click Here to read the rest of the article.

7'e~vou~eatitu.r'

Resources
Sites that offer Trademarks

Quick and Easy
Trademark Registration

Links
Directory

Legal2oom
Rdd Your Link
Now!

Avg Review Score: 4.00

Cis Fe ~e ~ . o tc I.er IZ.op i
Click Here to read LeaalZoom customer reviews
Legal Spring Comments:... and LLC's
They claim to do more Last Will and Testament documents than
anyone else in the world
• In one ... more ...

MyCorporatian,com

Avg Review Score: 4.00

flick Here,co~ry _r. v,Co~~~~snrfnn.cczm
Click Here [o read MvCorporation,com customer reviews
Legal Spring Comments:... of TurboTax and QuickBooks sokware
So you know they can do good things for small business...
If you have ... more ...

Allmark Trademark

Avg Review Score: n/z

Click Here turg„q_;e.Al.l.m.~rk 7r~derna~k
Click Here [o read Allmark Trademark customer reviews
Legal Spring Comments:... package cost more money than several
of the other options in [his site, but they may also be more ... more ...

TrademarkMyName.com

Avg Review Score:

a.00

k~Name cgrn
Ui, k._Here to go to 1:raGe-narkM.
Click Here to read TrademarkMyName com customer reviews
Legal Spring Comments:... around? What quality is their work? If
you have experience with this company, please enter a review and
share it ... more ...

The Trademark Company

Avq Review score: n/a

CI ck He(e Co go t~ The Tr~dzmc:rk Compan_y
Click Here to read The Trademark Comoanv customer reviews
Legal Spring Comments:... LLC that focuses on trademark related
products. If you have experience with [his company, please enter a,
more .••

Trddenta~ks, Ett.

Avg Review Score: n/a

EXHIBIT 15 -67http://www.legalspring.com/contenUtradem ark.aspx

12/11/2012

Page 2 of2

Reviews of Trademark Services Online

.
(link Here fc uo Co Tradcm~~rky, Et,,;r
Click Here to read Trademarks, Etc. customer reviews
Legal Spring Comments:... Etc. is a targeted trademark process.
Their web site is easy to follow. They actually provide a phone
number ... more ...
If you knovd cf a company not listted h~rE; that provides Trademark,
please let us know Dy sending a rressaye to our content division.

i
a I disclaimer I rio vacv
All Rights Reserved, Legal Spring, Inc. 2004-2012
Re Izvds inay be added or removed at third party sites' request. All
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authuriz<:tl for display by the actual customer. The, modcrat.or of this
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S Rr

EXHIBIT 15 -68http://www.legalsprin g.cum/contenUtrademark.aspx

12/11/2012

Page 1 of 1

Get a Copyright Online

~~
"Should I form an Incorporation or an LLC?"
Find out at LegalSpring.com

~~
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evlewing 4.egal Servl,:~s Online
FAq ~ OUR ADVANTAGE ~ PRIVACY ~ CONTACT US

LEGAL SPRING

Search

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ONLINE
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Get Your Copyright
BUSINESS
Solutions

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On this web page we provide inFarmation about easy-to-use online
services you can use to file your Copyright.

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Patent

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PrenupCial

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Copyrights
Writers, musicians and artists can register their work with the federal
government by applying for a Copyright online. Don"t let anyone else
take credit for your creative work.

Livirg Will
Name Chanye

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Trademark

FAMILY
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~ best Copyright
Sery+ce of 20tl5:
LeaalZoom

If you have created original works such as articles, books, songs or
photographs -applying for a Copyright is essential to protecting your
Fnancial and mental well being.

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Protected B

BY Category
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Forms and
COIIYI"dCkS

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Naw!

LOgaIZooPil

Avg Review Score: 4.00

Click Here to qo to Lec ai !Zoom
Click Here to read LeoalZoom customer reviews
Legal Spring Comments:... 250 people processing paperwork for
[heir Customers
• They have formed over 150,000 Incorporations and ... more ...

Copyright Assistd nt

Avg Review Score: 1.00

U ck Her_z to ~oto„Ccpyr ght_assis[~nt
Click Here to read Coovriah[ Assistant customer review
Legal Spring Comments:... which you're supposed to print and send
in yourself. Not much is known about Copyright Assistant, if you
have .. more ...
If you know or a company no[ listzd here that provides Copyright,
please let us know by sending a message [o our mn[ent division.

site mao ~ disclaimer ~ rivac
All Rights Reserved, Legal Spring, Inc. 2004-2012
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EXHIBIT 15 -69http://www.legalspring.com/contenUcopyright.aspx

12/11/2012

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Incorporation -Online Incorporation Reviews

"Your one and only source for online legal services"

~~

sp~frr~

Revswu:~ I.e;al Servir~, Gnllne
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I-some / Eiusiness /Incorporation
Incorporation Reviews -Learn more about
Incorporation services

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Read reviews about ~ncorpo~atior, services below, entered by veop~e uiat
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have actualty Formed their ]ncorpontien online. 1'ou will also learn mare
about [hc companies tY~at will help yeu get your Incprpora[ion.

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Incorporation

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FAMILY
Solutions
Las!' 4vi11 and
Testament
living Will
Name
Change
Prenuptial

Best Tncorporatiun g
Serviee of 2011;

LegalZoom
If you're just starting a new business, you're probably investigating
companies to form your Incorporation. The good news is [ha[ it's never
been easier to form your Incorporation safely and easily online. The bad
news is that [here are so many providers to choose from! You're
probably trying to decide between literally 15-20 online Incorporation
services.

Partners Accept

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Featured On

Read our reviews, and customer ratings about each of[he companies
that can form your Incorporation below.

ev Category
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Click on these links If you're interested in forming an LLC or DBA (doino
business as).
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LegalZoom

Avg Review Score: 4.00

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Clifk Mere to go tq l eg IPoo~n
.
Click Here to read LeaalZoom customer reviews
Legal Spring Comments:... customers
• They have formed over 150,000 Incorporations and LLC's
• They claim [o do more Last Will and ... more ...

Avg Review Score: 4.00

MyCO~p01'BCIOn.tOm
Click Here to qc [n hh~C

atior:,com

Click Here [o read MvCorooration.com customer reviews
Legal Spring Comments:... of TurboTax and QuickBooks software
So you know they can do good things for small business...
If you have ... more ...

The Company Corparation

Avg Review Score: 2.00

Click H,~,re,[o_oc,_to The Cgm~any_Corg~r raliur
Click Here to read The Comoanv Corporation customer reviews
Legal Spring Comments:... Company Corporation has 25 offices
around the country (most online Incorporators have one base office,
and form their ... more ...

BizFilings

Avg Review Score: 3.0(

Clio H=re_ ~o~qo to_9izFii r~:9y.
Click Here to read BizFilinas customer reviews
Legal Spring Comments:... with BizFilings, please enter a review so
that we might have a better insight Into the customer experience
more ...

InC01'pOt`dt0Fd5t

Avg Review Score: 3.00

ChcK I;IerE to qo to_lnc rpoi itel'~as[
Click Here to read IncoroorateFast customer reviews
Legal Spring Comments:... program.
The Incorporate Fast home offices are located in Los Angeles, but they

EXHIBIT 15 -70http://www.legalspring.com/contenUincorporation.aspx

12/I 1 /2012

Page 1 of I

Online Legal Sites FAQ

L~

"Your one and only source for online legal services"

Jp~' ~~~fi

:t~,~e~N;~:~ ~eaa~ se~~.:~~as e~,.~ne
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LEGAL SPRING

OUR ADVANTAGES VHIVACV~ CONTACT US

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December 2012
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Online Legal Site FAQ
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Doling L?;i5lnz,s As
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Thls pagr_ addrccses mzny of thr Frequently asked qu~s'tlans [h~,
l,e9nl Sprinr~ Is has 6c~~n irked ever the paned of dine.[hat we've
been ~ ~~vio~~vin legal si~as, Hopefully yn~iII And the a=~s~.ver to tha.
qu^,lion you're laoiing for here. If nn[, send us vour aues[ion,
because chances nre; [hat you`~~e not the onty perm w [h that
quescicn

L.i_C
Copyriynt

Are Online Legal Services Sites Rellable7

Traders;ark
C%atcnt
FAMILY Solutions
Las[ kV~~l anA
Te54a;n2nL
Living Will
fame Cli~i?ge
Frenup~ial
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This is the question that we foun0 all over [he Interne[, In one form
or another. The answer is - "it depends." It de0entls on which site
you use. Just like in the real world, there are many shady
oVerators out there. You need m know who can quickly, safely,
and reliably get your needs addressed. Legal Spring is here to help
you and people like you fnd a good company to help you, a[ a
cheaper price than your local lawyer would charge.
Can I really pat a divorce on the Intenett
An mtnguing anA controversial change [o the legal system has
been [he ability to obtain a divorce online. Contrary to Dopular
opinion, you can'[ get a divorce with the click of a mouse, but the
proper legal document preparation company can make it as
Dainless as possible. In some areas, you may no[ even need [o
step foot in court, and [he right document preparation company
can make it possible for pennies on the dollar compared to lawyer
fees. Web surters can make an informed choice about proper
company to choose for their divorce here at LegalSprin9.com.

Foyrn anti Cor~CracCs
Who is the bast Incorporator online?
Resources
Links C)irzr,t~~./
Add Your Lirk Nmv!

This is why LegalSpring.com was formed - [o find [he answer to
questions like this. Leaalzoom is hands-down [he LegalSpring.com
edftors choice for legal services - mduding Incorporation and LLC
formation. There are however, many reputable, and reliable
companies on the Interne[ that will handle your Incorporation or
LLC formation. Read up on them here .

site moo I isc~ I onvacv
Alf Rights ReserveA, Legal Spring, Inc. 2000-1032
Revirsys inay be added ar remcveU ac !nird {arty sites'
request NI reviews are acwal users of this Si[e er mind
party s~[es and ~re~e authorizes far display by lire ~c[ual
customer, The muAe rater o:` this Site has alf~l~ale
r~la:;on~hips ~-;ith [Yi~rd P~~~Y ~~~'=4 reviewed cn this Site

EXHIBIT 15 -71-

http://www.legalspring.com/FAQ.aspx

12/1 l/2012

EXHIBIT D

Page 1 of 34

LegalZoom Reviews, Products, and Information

"You've helped me decide which company to choose!"

r~
+~~~~

Reviewing Legal Services Online
~•

•

~~

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home /online sites / legalzoom

"`"l14

LegalZoom Reviews and Company Information
Site URL:
Average Product
Score:
Number of Reviews:

Expert Review

VEsic Lec~alZr,,~~~ '
4.1 out of 5
97 Click Here to read LeaalZoom reviews
now

~~.~,zQ~~

What kind of experience willyou have with
LegalZoom.com?
(If you want to skip my review, Click Here to read LeaalZoom
Customer Reviews Now)
Chances are, if you're reading this, that you are thinking about using
LeaalZoom.com soon. And the most pressing question you probably
have is this: Can I trust LegalZoom? Are they good? Are they
reputable?
Well, I definitely have an opinion on that!
So, to tell you about the kind of experience YOU can expect with
Legal Zoom, let me first tell you about my own LegalZoom
experience.
I (personally) have formed several incorporations through Legal
Zoom. Plus, my mother, and my mother-in-law, and my uncle, have
all created their Wills through LegalZoom.
I've been running this review site for many years, so you could say I
am the foremost expert on LegalZoom.com and their service.
With that being said... I recommend Legal Zoom without hesitation to
all of my friends and family.
LegalZoom is my number one online legal choice -hands
down - no competition.
Case in point:
The biggest attorney I know charges his customers $1,500 for a
corporation. Then he goes to Legal Zoom and fills out the forms for
$129. Legal Zoom sends him the package, and he puts his letterhead
in it, and forwards it to the customer. He uses LegalZoom because
they're reliable, and they present a professional package.
LegalZoom periodically sends me updates for this list, so it's always
changing:

http://www.legalspring.com/Site.aspx?site=l&sitename=LegalZoom

7/11/2014

LegalZoom Reviews, Products, and Information

Page 2 of 34

They have a team of 51 people that are dedicated to customer
service, which is open from 7:OOam to 6:OOpm
They have over 250 people processing paperwork for their
customers
They have formed over 150,000 Incorporations and LLC's
They claim to do more Last Will and Testament documents
than anyone else in the world
In one month, Legal Zoom registers more trademarks than
the next largest competitor does in a whole year!!
They're constantly rolling out new legal products like Real
Estate Leases, Non-Profit Incorporations, and Design Patents

Scroll below to read customer reviews of Legal Zoom services. Click
Here to Learn More About LegalZoom:

LegalZoom Products
• Business -Incorporation
• Business - LLC
• Business - Coavriaht
• Business - DBAs Business Names
• Business -Trademark
• Business -Power of Attorney
• Business -Patent
• Family -Prenuptial Agreement
• Family -Divorce
• Family -Last Will
• Family - Livina Will
• Family -Living Trust
• Family -Immigration
• Family -Name Change
• Family -Prenuptial
• Incorporation -Business Formation Comparison
• Incorporation -California Incorporation
• Incorporation -Real Estate Incorporation
• Legal Forms and Contracts -Premarital Agreement
• Leaal Forms and Contracts - Prenuptial Agreement Form
• Legal Forms and Contracts -Pre Nuptial Agreement
• Legal Forms and Contracts -Business Form
• Legal Forms and Contracts -Divorce Form
• Legal Forms and Contracts -Free Divorce Form
• Legal Forms and Contracts - Prenu~tual Agreement

LegalZoom Customer Reviews.
Write an online review and share your thoughts with other
customers.
33 of 4919 people found the following review helpful.
PAINLESS!, 5/8/2012 9:24:26 AM
Reviewer: Mary Sue Shaw from Woodbridge, VA, USA
I recently completed my Last Will and Testament, Health Care
Directive, and Durable Power of Attorney. I'd tried several times to
use some of the other Will preparation websites, but most of them
used set templates that did not fit my information. The LegalZoom
questionnaire was much easier to follow. The prices were very
reasonable. I was amazed at how quickly the documents were sent
back to me. I gave the LegalZoom information brochures to several
people in my office and one to the Notary Public. I will definitely
recommend this website to other people.

http://www.legalspring.com/Site.aspx?site=l&sitename=LegalZoom

7/11/2014

Page 3 of 34

LegalZoom Reviews,Products, and Information

Was this review helpful to you? ` Y'"'_~'

,~u :-

27 of 34 people found the following review helpful.
Great service!, 10/18/2011 12:00:22 PM
Reviewer: David Chesanow from Olympia, WA
When I applied for a trademark for my business, LegalZoom
eliminated the time, hassle and added expense involved in hiring a
lawyer just to file my paperwork. LegalZoom walked me through the
legal process step by step. They make it easy and economical, and
the LegalZoom staff who reviewed my application for me were
friendly, knowledgeable, prompt and efficient. My trademark was
approved without a hitch. LegalZoom is a great service!
Was this review helpful to you? ~ ~`'~'~~~' ~ '~0
~~~~~

16 of 17 people found the following review helpful.
Very impressed so far..., 10/10/2011 11:43:43 PM
Reviewer: Tina N. from Cypress, CA
Very impressed so far. What ever questions or concerns I had, I was
able to either find the answer on the website or speak to someone
directly to assist me. It was also easy getting through to speak to
someone on the phone or requesting a call back.
Was this review helpful to your ` ~-~' ~ "° ~~'

9 of 11 people found the following review helpful.
Easier and faster than I imagined, 9/22/2011
Reviewer: anthony b from dyer, IN
LegalZoon made setting up my LLC easier and faster than I
imagined. I was ready to contact a lawyer, but a friend suggested
LegalZoom. I was able to apply and pay from home in less than an
hour. Unbelievably simple. LegalZoom saved me a lot of time and
money.
Was this review helpful to your

Y!~s.

'~~-~

6 of 7 people found the following review helpful.
LegalZoom is fast, 9/21/2011
Reviewer: Linda S from Cape Coral, FL
I was very impressed by how fast Legalzoom was able to set up my
new LLC. I wouldn't have known where to start without alot of
Internet searching and everything was done for me. Thank you!!!
Was this review helpful to you? ~~'=~~ '~ ~` '—~°-`

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7/11/2014

Page 4 of 34

LegalZoom Reviews, Products, and Information

6 of 7 people found the following review helpful.
I could go about my life, 9/20/2011
Reviewer: Catherine S. from Delray Beach, FL
legalzoom.com made the change I wanted simplified. I could go
about my life and it was done and sent to my doorstep. Thank you.
Was this review helpful to you? '~ ~~'~~ ~ ~~

5 of 6 people found the following review helpful.
The process was a great experience, 9/20/2011
Reviewer: Deborah B from Lawrenceville, GA
The application process was a great experience. The system was
user friendly, and provided added information as you prepared your
app. The cost was reasonable. However, the process takes about 20
- 30 days, and the cost to expedite is outrageous! If you need your
company up and running yesterday...you better have applied for it
last month...the state takes their sweet time.
Was this review helpful to your

~`:s ~

n°- ~

2 of 2 people found the following review helpful.
I am extremely satisfied, 9/20/2011
~ti~l5~'
Reviewer: Pierre JB from West Orange, NJ
I am extremely satisfied with the professionalism and how fast
legalzoom got my Ilc. I am impressed. thanks
Was this review helpful to you?

~''s

f1°

~~'~~~~~

5 of 5 people found the following review helpful.
Easy to use with helpful staff, 9/19/2011
Reviewer: Robert E. from Hutto, TX
It was easy to use with clear questions. Your staff was very helpful
when I contacted them and answered every question. Rate you
100%+.
Was this review helpful to you? ~

"—'~

1 of 1 people found the following review helpful.
I will recommend and shall use again, 9/17/2011
Reviewer: Del H from Chicago, IL
Of the three LLC's I have filed, the first two were returned extremely
quickly. I was informed at every step and all aspects of using the
service and what would be provided were explained in great detail.
Excellent! I will recommend and shall use again.
Was this review helpful to your

~'i' ~

~° -'

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7/11/2014

Page 5 of 34

LegalZoom Reviews, Products, and Information

5 of 6 people found the following review helpful.
I could not hire a lawyer, 9/15/2011
Reviewer: John A. from Loganville, GA
I am just starting a residential rental business. With low cash flow I
could not hire a lawyer at an approximate cost of $1700 to do what I
did using LegalZoom for $350.
Was this review helpful to your

Y~~
'

Ala

6 of 7 people found the following review helpful.
The process was easy to follow and complete,
9/12/2011
Reviewer: Stephen H. from Shalimar, FL
The process was easy to follow and complete. The response was
great. The quality was great. Please allow an opt-out for the email
solicitation following our contact with LegalZoom. So far, I am
receiving at least one piece of mail a day from vendors soliciting
services for the company I worked with on LegalZoom. I paid
LegalZoom for services, not to be added to everyone else's mailing
list.
Was this review helpful to you? ~~ ~"=~' '~ —"°-'

The process was so easy!!, 9/12/2011
Reviewer: Cindy G. from Flagstaff, AZ
The process was so easy!! No hassles and I was able to stay
completely focused on starting my business without hang-ups or
interruptions! Completely painless! Not to mention, The payment
option help tremendously! Thank You so much LegalZoom! You
saved me so much time and headache! Well worth the money!
-_
--Q-n`~
Was this review helpful to you? ~ ~` '— ~'`

1 of 2 people found the following review helpful.
Convenient and easy., 9/12/2011
Reviewer: Catherine E. B. from travois Mills, MO
Convenient and easy. Also easy to understand what was being done.
Package received contained everything I needed to start my
business
'._?ry
Was this review helpful to you? ~~Y"~.-~

2 of 2 people found the following review helpful.

http://www.legalspring.com/Site.aspx?site=l&sitename=LegalZoom

7/11/2014

Page 6 of 34

LegalZoom Reviews, Products, and Information

Nobody else compares, 9/12/2011
Reviewer: Jason Z. from Penn Valley, PA
I've set up one non-profit and 2 chapter-C corporations in the past.
None of those compares to the Legalzoom experience: easiest and
fastest process ever in setting up any corporate structure.
nu `~
-_s
Was this review helpful to you? '~~ Y" ~ ~
~~i,~:~~

1 of 1 people found the following review helpful.
LegalZoom is a very professional company,
9/11/2011
Reviewer: Wendy C. from Stanton, CA
We are very satisfied with our whole package and process. All
questions were answered and we were informed about how the state
was backed up with paperwork which slowed our paperwork down.
We were kept up to date on our progress. LegalZoom is a very
professional company and we appreciate their expert
employees/knowledge in knowing what to file and with whom. We
will be doing all of our future business with LegalZoom and will tell
everyone who will listen of our great experience with this company.
THANK YOU SO MUCH!!!!
Was this review helpful to your

Y'~' ~

~°-'

I am very glad such a resource exists, 9/9/2011
Reviewer: Mark H. from Farmington, NH
Very simplified and easy to use interface for the small business
person like myself. I am very glad that such a resource exists. I
have used Legalzoom for all of my life needs from our business's LLC
to my own personal Living Will, Power of attorney, and Last Will and
testiment. Peace of mind for a small price. I highly recommend
Legalzoom, their first class! M.Hinde-Freedom Bath Products,LLC
_;a
Was this review helpful to you? '~~°.sr~ ~; no

1 of 1 people found the following review helpful.
The whole process was very easy, 9/9/2011
Reviewer: Dean T from Lake forest, CA
The whole process was very easy -the support by phone were
extremely friendly as well as helpful -and the updates during the
process are great - I could keep my boss updated at all times and it
made me look good.
~`'s;~ ~ .no
Was this review helpful to you? ~

1 of 1 people found the following review helpful.
Super fast and efficient, 9/9/2011
Reviewer: Sherry H. from Peoria, AZ

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7/11/2014

Page 7 of 34

LegalZoom Reviews, Products, and Information

Super fast and efficient processing! You delivered in half the time
estimated. I am extremely pleased with the documents received
annd will definitely refer you to others and use you again.
` u
Was this review helpful to you? `~~-~y~ " `

The experience has been superb, 9/8/2011
Reviewer: Ming C. from San Francisco, CA
I purchased Express Gold LLC package to setup an LLC and the
experience has been superb and wonderful. Despite the delay in
filing with California Secretary of State which is outside the control
of legalzoom.com, the entire process took just shy of 30 days.
Thanks so much!!!
Was this review helpful to you? '~ °`~-_ `-'~~-,r

Great experience!, 9/7/2011
Reviewer: Alison J from Littleton, CO
Great experience! I will definitely use them again! They made
everything so easy and the tech support people were really nice and
I could understand them.
--`
Was this review helpful to you? s-~ ~ '~~ '~O

Kept me informed, 9/6/2011
Reviewer: Karen T from Whittier, CA
I was very pleased that LegalZoom staff kept me informed as to the
progress of my order. Every few days, someone would call me and
tell me where my order was and when I should receive it. I loved
that.
Was this review helpful to your . ti``'.

t1A--`

Great experience thus far, 9/2/2011
Reviewer: Jeffrey F. from Montrose, CA
Great experience thus far; affordable, fast, easy and terrific
customer service. Ansered all of my questions quickly.
Was this review helpful to your

Y"~' ~a'

~~~

Quick and easy, 9/1/2011
Reviewer: Ryan W.from Crane, MO
The process was quick and easy. Setting up our LLC with

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7/11/2014

Page 8 of 34

LegalZoom Reviews, Products, and Information

legalzoom.com gave us the confidence that we didn't have when we
were considering trying to set it up ourselves, but without the cost
of a private attorney.
Was this review helpful to you? `~~~ `-"°~'

I did not know it was this easy, 9/1/2011
Reviewer: Raymond P. from Columbia, MD
Wow I did not know it was this easy. I a very busy single parent of
twin boys and could not find time to go do this at my State office to
strat a new company. LegalZoom.com got it done for me easily and
at a affordable price.
Was this review helpful to you? `<~"~s ~ i_ rto ~i

Extremely easy, 8/30/2011
Reviewer: Jose M. from Pomona, CA
Wow, extremely easy to form an LLC through Legal Zoom. Couldn't
have done it on my own. Simply amazing, fast and reliable! Thanks
Was this review helpful to you?

~-

~°

3 of 3 people found the following review helpful.
Impressed by the efficiency and transparency,
8/30/2011
Reviewer: Jennifer P. from Tujunga, CA
I am impressed by the efficiency and transparency of LegalZoom. I
was slightly dismayed at the partners free service fine print. Having
to register a credit card and scheduled webinars are not cool.
Was this review helpful to your

Yes

`~°

1 of 1 people found the following review helpful.
Real people!, 8/26/2011
Reviewer: Peggy M. from La Verne, CA
What was best of all is....I could call and talk to a REAL person if
need be not just email.
Was this review helpful to you?

-YiS-

~~'~.•'

I plan to use LegalZoom again, 8/24/2011
Reviewer: George T. from Cranbury, TX
I was very pleased with the entire experience so far and plan to use

http://www.legalspring.com/Site.aspx?site=l&sitename=LegalZoom

7/11/2014

Page 9 of 34

LegalZoom Reviews, Products, and Information

LegalZoom again.
~'
Was this review helpful to you? '~. y~' '~-"0

Ridiculously easy to use., 8/24/2011
Reviewer: Charles C. from Norwalk, CT
Ridiculously easy to use. Amazing response time, confirmation
system and support. Will use it again for all my legal documentation
needs.
Was this review helpful to your

~`~'S

pro h

~~~~,~"~

2 of 2 people found the following review helpful.
Easy and inexpensive, 7/13/2011
Reviewer: Dianne L. from Norcross, GA
LegalZoom is an easy and inexpensive way to create a will or start
an LLC. I've used it for both and it has been a smooth, easy to
comprehend process every time.
Was this review helpful to your

~~~ ~

~1 -`
°

12 of 14 people found the following review helpful.
Excellence every time, 5/25/2010 6:05:52 AM
Reviewer: Dr. Marchita Masters from San Diego
Every time I use your services, I'm completely satisfied. You're
quick, easy, inexpensive and I can trust that things are being
handled in accordance with the law. Your customer service personnel
are always professional, patient and knowledgable.
Was this review helpful to your

`~'~-~

"°-~

8 of 9 people found the following review helpful.
Quick and Easy, 5/24/2010 4:57:36 PM
Reviewer: Anonymous from Dillon Beach CA
I am single and have no children so I have a very simple straight
forward will. It was so nice to be able to have it done so
professionally without spending thousands of dollars through an
attorney.
Was this review helpful to you? '-~'~'~.-' '_~°-<

6 of 8 people found the following review helpful.
RELIEF THRU LEGAL ZOOM, 5/20/2010 12:40:25 PM

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Reviewer: Gloria Stevens from Alameda, California
I was very worried about having to spend time and money with an
attorney to draw up a Power Of Attorney and a Will. When I entered
my personal information into the categories for these two legal
documents I was very surprised at how easy it was to do. I was
relieved that it didnt COST me an arm and a leg!
Thank You Legal Zoom!
Was this review helpful to you? '~ Yes 3 ~, Ito ,~

1 of 2 people found the following review helpful.
Great service, 5/19/2010 11:03:11 PM
Reviewer: Cindy F. from Angleton, TX USA
I've been very pleased with the service and regular updates on the
status of my LLC request and my will. All phone contacts were very
helpful and pleasant to speak to. I'm happy to have this very
reasonably priced and easily accessible service."
Was this review helpful to your

~`~`s '

~"~

4 of 5 people found the following review helpful.
very helpful, 5/19/2010 7:04:20 PM
Reviewer: Anonymous from Plainwell,Mi USA
Your legal group has been very helpful and speedy with setting up
our LLC and getting the appropriate licences we have needed. I used
you with our first business and would use you for any further
assistance I might need. I have also recommended you to our
friends. Thank you
---"
Was this review helpful to you? '-3'-~~.~' ` o

DBA review, 5/19/2010 6:36:43 PM
Reviewer: Louis from Hesperia, CA
I did a DBA thru legalzoom, all the questions were thouroughly
explained and help was readily available by phone as well as email
support. I'm very pleased with the way everything went and would
definitely use legalzoom for all business needs.
Was this review helpful to your

~``'s

~'
1°

~~~~~r

1 of 2 people found the following review helpful.
Developing a LLC legally, 5/19/2010 3:36:13 PM
Reviewer: Sandra Kelman from Scottsdale, AZ.
The Legal Zoom staff was very professional, efficient. My problems
were addressed and resolved in a timely manner. The LLC was quite
affordable.
Was this review helpful to you? '~-~~ ' ~~,~~0~~

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LegalZoom Reviews, Products, and Information

LEARM.MORE

3 of 4 people found the following review helpful.
We saved a bundle!, 5/19/2010 3:10:26 PM
Reviewer: Jan Lunday from Temecula, CA USA
My husband and I have had a prepaid legal plan for a year and
finally decided it was time to make our wills. When we called them,
they told us it would cost $1,100 or $1,200 because we needed a
Living Trust.
We went to LegalZoom.com and did it for less than half. We
canceled the prepaid legal plan.
Was this review helpful to you? '~~~ ~' ~ ~° -'
~~~:~~~~i~,

We saved a bundle!, 5/19/2010 3:07:56 PM
Reviewer: Jan Lunday from Temecula, CA USA
My husband and I have had a prepaid legal plan for a year and
finally decided it was time to make our wills. When we called them,
they told us it would cost $1,100 or $1,200 because we needed a
Living Trust.
We went to LegalZoom.com and did it for less than half the cost. We
canceled the prepaid legal plan.
Was this review helpful to you~~.'

~Q

3 of 4 people found the following review helpful.
Very pleased., 5/19/2010 3:06:04 PM
Reviewer: Liz from Texas
I was a little nervous doing any legal work on my own but Legal
Zoom .com made it very easy and I'm very happy with the service
and speed of product.
Was this review helpful to you?

-' ' '~°
'

15 of 18 people found the following review helpful.
They gave me a full refund, no questions asked!
8/14/2009 2:56:39 AM
Reviewer: Anonymous from Iowa
After receiving our living trust in the mail and after seeking some
legal counsel about how to go about some of the aspects of it.... we
decided that it actually didn't make much sense for us to have a
living trust after all. I sent them an e-mail about a possible refund
for the amount we had paid to have them do a deed transfer for our
house (I thought at least I could get this back since they hadn't
actually started this portion of it for us yet).... at that time, and
much to my surprise they offered me a full refund for the entire
document! All I needed to do was mail it back to them. Within a
week my credit card was refunded for the FULL amount.

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LegalZoom Reviews, Products, and Information

Page 12 of 34

I absolutely WILL use them again!
Jennifer
Was this review helpful to you? '~-,~'-=' '--"u

55 of 56 people found the following review helpful.
LegalZoom's Living Trust worked perfectly,
6/9/2009 5:02:40 PM
Reviewer: Debbie K. from Bellevue, WA
Last year, my brother was diagnosed with cancer. Unfortunately, the
prognosis wasn't good by the time it was discovered, it was already
at an advanced stage (pancreatic cancer). We scrambled to get a
Living Trust together, since he wasn't married and had no children. I
wanted to use an attorney, but my brother was in no mood to speak
to a stranger about his finances and these types of delicate estate
planning issues. So instead, I asked him what he wanted to do with
his house and brokerage account (his main assets). Based on a
friend's recommendation, Iwent to LegalZoom for a Living Trust and
a Power of Attorney for health care (which they call a Living Will).
It was generally easy to use, and they had a guide that I read before
I completed the questionnaire. ARer they sent the documents to me
by mail, I still had to complete another form for the house, and then
they had to send the deed for my brother to sign, but otherwise the
process was straight-forward and private. I contacted the brokerage
to see what I needed to do to transfer the account, and simply had
to open a new account in the name of the trust and then transfer the
assets into the new account. A little tedious, but not that difficult.
My brother didn't have a lot of other assets, but I could see how this
could become a hassle if he had numerous accounts and
investments.
This spring, the cancer spread and my brother lost his battle. I was
named as the trust administrator, so I contacted a local attorney for
help. It still cost some money for the attorney's help, but everything
worked out as planned. And the attorney said it was MUCH less than
he would have charged if it was a Will and had to go through
probate.
Overall, I was very pleased with LegalZoom. If you don't mind doing
some of the work yourself, in terms of changing the names on the
accounts and such, I'd would recommend them without reservations.
Was this review helpful to you? '~_Y~es,1 ti aroa

21 of 28 people found the following review helpful.
My attorney brother referred me, and I'm glad he
did, 2/13/2009 12:41:10 PM
Reviewer: Matt S. from Chicago, IL
I came to Legalzoom after my attorney brother told me to use them.
I asked him to help me with my trademark, but he's a bankruptcy
attorney and said he didn't have the first clue about trademarks.
Good advice. They were professional through the whole process.
They were mindblowingly cheap (ok
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LegalZoom Reviews, Products, and Information

17 of 21 people found the following review helpful.
Legal Zoom saved my neck..., 2/5/2009 9:08:44 AM
Reviewer: Linda H. from Scottsdale, AZ
I know I'm going to sound like they're paying me, but I love this
company. They've saved my neck on more than one occasion. I got
a will in 24 hours when my husband and I were about to take a trip
to Barcelona and realized that if the plane were to go down my kids
would be in limbo. I told my sister to use them for a divorce and it
was easy as pie. My husband and I used them to set up a real estate
LLC and I've copyrighted a book of poems through them. I only had
one problem in 6 years of working with them and when I called to
complain they discounted my order and put in a rush. Why anyone
would give a negative review is beyond me.
Was this review helpful to you? '.vas_' ~ '~~ k

li of 16 people found the following review helpful.
Perfect Patent, 1/28/2009 11:38:44 PM
Reviewer: Dr. Mark S. from Des Moines, IA
I don't have a lot of time, so if you want a bigger explanation, call
me. I used legalzoom for a patent and it was perfect, just what the
doctor ordered (yes, I'm a doctor...haha). Brilliant from start to
finish.
--_
-gyp
Was this review helpful to you? '~~~ `° ' ~'

9 of 14 people found the following review helpful.
Totally Satisfied With My LLC Processing at
LegalZoom, 8/14/2008 3:54:45 PM
Reviewer: Robert C. from Grand Rapids, MI
I am totally satisfied with my LLC processing at LegalZoom. I have
told severe) of my friends who are in the process of starting their
own businesses to use LegalZoom as well.
Was this review helpful to you? '~.~'~'-~' `-n4-`

2 of 4 people found the following review helpful.
Prompt, professional and easy, 8/14/2008 3:52:15
PM
Reviewer: Harold D. from Pace, FL
I found the LegalZoom experience to be prompt, professional and
above all else -very easy. I would highly recommend LegalZoom to
anyone who plans to start a new business.
Was this review helpful to your

Y'~~

i1°-

12 of 24 people found the following review helpful.

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LegalZoom, 1/8/2008 12:00:02 PM
Reviewer: Michael Zarrella from Tampa, Florida
It was as EASY as sending and receiving email...Great follow up
customer service...Would certainly use Legal Zoom again.
Was this review helpful to you? `~~ Y.~s

(no

17 of 25 people found the following review helpful.
Tanya went Above and Beyond, 11/24/2007 3:18:25
PM
Reviewer: Chantel from USA
I just wanted to say that I had a really surprising experience with
Legal Zoom. What was almost a disaster was turned around by a
customer representative named Tanya. When I submitted my LLc
paperwork, I made a mistake in adding the shares allocated to an
investor in the company. It was several days before I caught it.
When I called Legal Zoom, Tanya answered and told me that the
paperwork had already been submitted to the state and there wasn't
much that could be done now! Well, I was obviously disappointed
and Tanya asked me to hold on. She personally contacted the VP of
Business Services who fixed the issue himself. I don't know what
they did... resubmitted the paperwork, or amended them, it doesn't
really matter. What matters is that Tanya and the folks at Legal
Zoom really went above and beyond.
Was this review helpful to you? '~ yes

~ ""

5 of 10 people found the following review helpful.
Much better than I expected, 9/11/2006 8:29:00 PM
Reviewer: Anonymous from Los Angeles, CA USA
I did my DBA through LegalZoom and honestly I thought it was
taking a while to get my order. I called them and they explained
what was going on. basically, i guess because they have to work
with the county, they have to wait for the county to get back to
them. But they were great. It took only a couple extra days after I
called, they gave me a discount for any other product, and i received
emails along the way telling me the status of my order.
Was this review helpful to you?

x-~~

hD

4 of 9 people found the following review helpful.
Excellent Customer Service, 8/22/2006 4:23:00 PM
Reviewer: Michael Ysidro from Austin, Texas
I used LegalZoom to form an LLC and could not believe how
professional they were for the amount of money I paid. I felt like
they truly listened to me and understood where I was in my process.
I highly recommend Legalzoom and will tell my friends and family
about this amazing service.
°—~
Was this review helpful to you? `-~~~ ~~-T1

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LegalZoom Reviews, Products, and Information

Page 15 of 34

29 of 34 people found the following review helpful.
Created a will better than my lawyer's work,
7/11/2006 12:51:35 AM
Reviewer: Anonymous from North Hollywood, CA USA
I'm serious. I had to go back to my lawyer 4 times and it had
already cost me about $900 for what I did for about $60 at
legalzoom. After the forth time, I said forget it and went online. I did
everything I wanted to do, they sent it to me on paper more
professional than what my lawyer (iCs a small thing i know, but for
$900 you'd expect better than printer paper!). They gave me
instructions on how to check it and sign it, the witnesses I needed to
have watch me sign it, and how to make changes in the future. I'd
definitely use the service again. My husband said we should have
made a living trust and legalzoom offers that, too.
Was this review helpful to you? `-~ `~ ~° ~~

2 of 6 people found the following review helpful.
Professional Team, 6/5/2006 10:04:32 PM
Reviewer: Maria from Pasadena, CA
IYs refreshing to find services on the market that are intended to
facilitate and/or expedite the business formation processes.
I found LegalZoom to be professional and patient in listening
carefully to my needs and identifying a potential problem with the
paperwork being emailed to me.
LegalZoom offers great services, and I'd be willing to use them
again.
Was this review helpful to you? '~.~~5 ra `~~ ~~''

2 of 5 people found the following review helpful.
Helpful people, 5/31/2006 8:30:22 PM
Reviewer: Ivan Diego from San Diego, California
I am very pleased with the services of LegalZoom in regard of a LLC
that I just initiated over the net. It is a pleasure to do business with
Legalzoom, specially when we have to deal with such quality people.
I would like to thank everybody for helping me, in my quest to build
a business.
Was this review helpful to you? ` `z"~ ~ '~-~~-'

3 of 11 people found the following review helpful.
Many thanks, 5/26/2006 3:30:25 PM
Reviewer: Anonymous from Phoenix, AZ
I recently assisted our elderly family members complete their
Was this review helpful to you? '..~~~~ `. ~~<~

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LegalZoom Reviews, Products, and Information

5 of 8 people found the following review helpful.
Just what I expected, 5/5/2006 8:05:40 PM
Reviewer: Anonymous from Los Angeles, CA
I read some of the other reviews on this site, so I was initially
skeptical. However, I heard about them on the radio, and their LLC
packages include more than other companies I looked at. I wasn't
disappointed, everything was delivered when promised.
Was this review helpful to you?

}'."` '

+ro

4 of 8 people found the following review helpful.
Great service!, 4/10/2006 3:08:16 PM
Reviewer: Robert Anderson from Irvine, CA
Heard about this company on the radio. Called their customer
service and they were very knowledgeable no hard sell, didn't try to
push me to spend more for a Nevada LLC. Package arrived when
promised, high quality all the way.
Was this review helpful to you? ~~ ~e~-~

no ;~

8 of 10 people found the following review helpful.
Good experience, 3/10/2006 3:00:55 PM
Reviewer: Paul Getty from New York
I formed an Incorporation with Legalzoom a couple of months ago,
and I'm very happy with their service. I had an issue when one of
my partners pulled their funding from the venture at the last minute,
after I had submitted my paperwork. I called Legalzoom and they
helped me get it all cleared up. There wasn't even a delay in getting
my paperwork.
I'm a happy customer, and I'm going to recommend Legalzoom to
my friends.
Was this review helpful to you?

~~"-'

~~ ~'

~'~M~~

28 of 32 people found the following review helpful.
_ Exceptional Service, 7/1/2005 1:23:23 PM
Reviewer: Jeff from New York, NY
As an attorney, I do not trust a lot of people to legal document prep,
however LegalZoom absolutely shocked me with how much attention
they paid to the details and how much they cared about the quality
of their work. There are a lot of companies that simply do not care
about the details. I have many clients who I recommed use
LegalZoom, if they cannot afford my fees for a simple filing.
Was this review helpful to you? ' ~

-~~ u -`

63 of 83 people found the following review helpful.

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Felt Safe and Comfortable, 8/9/2004 2:17:10 PM
Reviewer: Stephen from Sacramento
I am the kind of person that reviews all services from all different
companies before I purchase anything. With legalzoom, I felt
comfortable and safe knowing that they have done so many LLCs.
Plus having lead attorneys develop the site made me feel confident
about putting my order through.
Was this review helpful to your

~`~~ ~

fit°

110 of 142 people found the following review helpful.
Legalzoom.com is an Outstanding Site, 7/7/2004
6:09:53 PM
Reviewer: Michael E. from Wichita, Kansas
I ordered a living trust from legalzoom.com. I received the
documents in the mail today. Never having made a living trust, I
needed to make a couple changes to it after looking at it. I tried to
make these changes at the website but felt more comfortable
speaking to someone first.
I called the toll free number and was greeted by Ms. Ives. She was
understanding, courteous, and professional. After a couple brief
phone calls, she advised me on how to most quickly make the
needed changes to my living trust. I did as she advised. Within an
hour, I received an e mail from Ms. Ives stating that she was making
all the necessary corrections and would send an amended will out
soon.
Ms. Ives is an asset to the organization. Her professionalism reflects
well on her and her management. Legalzoom.com is an outstanding
site that has made making a quality living trust easy for me.
Was this review helpful to your

~~~

t~~~ '`

104 of 133 people found the following review helpful.
LegalZoom saved me time and money, 7/7/2004
6:05:22 PM
Reviewer: R.L. from Charlestown, IN
Legalzoom provided exceptional support by their team of supporters.
My wife suggested I use LegalZoom, she had seen an endorsement
while watching the Today Show on NBC.
At first I was skeptical about using an Internet company for legal
assistance. Their e mails in response to my concerns were fast and
calmed my uncertainty.
I filled out the simple online forms and LegalZoom took care of the
rest. I questioned how LegalZoom provided me with all they supplied
for such a small fee.
If I had gone to someone locally or tried to do it myself there would
have been a lot more time and money spent. As a businessperson I
needed to perform my profession and let others execute their area
of expertise. The cliche of
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106 of 137 people found the following review helpful.
LegalZoom is an absolute LIFESAVER!!, 7/7/2004
6:01:11 PM
Reviewer: Anonymous from Greenwood, Indiana
July 31st of last year (2003) my mother was diagnosed with stage
IV lung cancer. My mother's health had been fine to that point. They
had first thought she had pneumonia. She had been a long time
smoker her entire life. When finally discovered, the cancer was very
far advanced.
As my mother tried chemotherapy she was in and out of the
hospital. I am a high school teacher and one day a friend and I were
sitting at lunch and we thought of whether one could get a will on
the Internet. My mother had very little funds but did own her
house... She was very weak and in no way able to go to see a
lawyer at that point.
I searched the Internet and found several places to get wills. One
was as cheap as $20. However, I liked LegalZoom because they
guaranteed that someone would look at the final will... The form you
use makes it very easy to fill in the heirs, amounts, and even special
items on the will. My mother wanted her remains specially handled.
Using LegalZoom I was sure wh
'~t'~`s ~ (no ti
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108 of 137 people found the following review helpful.
I would recommend this company wholeheartedly
to friends and family alike..., 7/7/2004 5:58:08 PM
Reviewer: D.P. from USA
Having recently married and recently new to Florida, my husband
and I had need for legal services and knew no one, let alone any
legal professionals. We were about a month away from my husband
leaving the country to become a United Nations Peacekeeper in
Europe. He has now been there for about 6 months and is in
constant threat....
Prior to leaving we contacted your company and requested
information to do a less that simple will. We had properties, holdings
and needed Trust provisions in the event of an emergency. I did an
application that was extremely easy to follow online. LegalZoom
confirmed receipt within one hour. My husband was due to leave the
country in a matter of days. Within 48 hours, the completed
document was e mailed to us with explicit instructions as to signing,
witnessing and notarization. We completed as directed and he left.
A couple days later.... the original forms arrived by regular mail.
Meanwhile we had already been accommodated by the email tran
Was this review helpful to you? '-~~~ ~~

~-°-'

113 of 141 people found the following review helpful.
Legalzoom was my best incorporation experience
ever, 7/2/2004 4:30:14 PM
Reviewer: Travis from Hollywood, CA
I've incorporated several companies in several different states. Once
I filled out the paperwork myself, once I used MyCorporation.com,
and once I used Legalzoom.
Legalzoom was professional, fast, and cheap. I was very impressed

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LegalZoom Reviews, Products, and Information

with their customer service. I called several times to inquire about
the progress of the order, and I got courteous and knowledgable
support reps every time.
I loved the binder package that came with the order including the
company seal. Very professional.
If I incorporate again (and chances are I will!) I'm definitely using
Legalzoom.
.
Was this review helpful to you? ' ~% ` _~!~'

110 of 141 people found the following review helpful.
High Customer Praise, 6/17/2004 1:47:06 PM
Reviewer: Michael M. from Pueblo, CO
I am greatly appreciative of Legalzoom's affirmative action. The
articles of incorporation were received promptly yesterday. My
associates and I agree that your decisiveness in a single client, such
as ourselves, clearly demonstrates the company's devotion to their
customers. You may count on our business as well as any others
that we can notify of the tremendous service you've provided us
with, in the future. Thank you very much.
Was this review helpful to you? ' ~'-~s ~' '-""

104 of 133 people found the following review helpful.
I'm happy with Legalzoom, 6/17/2004 1:42:00 PM
Reviewer: Rob M. from Pasadena, CA
I received my incorporation package yesterday and was very
pleased with the service. I really appreciated the responsive and
efficient handling of my order. It was a very smooth and pleasant
experience and I will not hesitate to recommend Legalzoom to my
friends and business associates. Looking
forward to working with Legalzoom again in the future.
Was this review helpful to your

~'~~

~° _°'

~#",~,~'
~~

112 of 144 people found the following review helpful.
Legalzoom was very professional, 6/17/2004
1:37:54 PM
Reviewer: Deepak from USA
I received the company incorporation documents a few weeks ago.
Thank you, Legalzoom. The entire experience from the web site, to
the communication and the paper work was handled professionally.
' r~o
Was this review helpful to you? '~a~~„ ~~

118 of 149 people found the following review helpful.

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LegalZoom Reviews, Products, and Information

Efficient, and easy, 5/4/2004 7:37:57 PM
Reviewer: Anonymous from Omaha, NE
Legalzoom was fast, efficient and easy. My paperwork presented no
problems, and it was pushed right through the court system.
This was a difficult situation for me, but at least I didn't have to pay
an arm and a leg to have a lawyer do it.
Was this review helpful to you? '~~ '~ °`~'-~
~~~

141 of 180 people found the following review helpful.
Legalzoom wills are the best, 4/26/2004 10:16:16
AM
Reviewer: Marilyn Cox from Springfield, MO
Wow. I was really impressed with Legalzoom's level of service. Their
questionnaire was really easy to complete, and understand. I would
recommend without reservation Legalzoom to my friends and family!
Was this review helpful to you?

~"-,-`~. ~ ''_-~Q-"
3

14 of 20 people found the following review helpful.
Good, but lots of hidden fees, 12/27/2011 10:41:37
AM
Reviewer: Mary from NYC
Very quick and painless. From the comfort of my desk.
Coupons are available online.
Legal Zoom has hidden charges that are descreetly shown and
backed up with percentages of who choose to accept or decline. I
found this actually funny. What a great way to make money and
further back it up with numbers-FANTASTIC! They must be raking it
in! I want to be like Legal Zoom and rake it in too!!!!
I sat on the phone with my accountant and went through the entire
website. Before I did this I talked with an attorney who put it all in
laymens terms. Because I had another set of eyes to answer
questions, I found it very easy to accomplish my goal of creating my
LLC.

Was this review helpful to your

-~`t$

~ ~~0 ~

18 of 35 people found the following review helpful.
Simple living will, 2/2/2007 8:03:25 PM
Reviewer: Heather O from Atlanta, GA
I never give 5 stars to anything (except Mathew Mcconaughy films)
so don't get offended by four. I needed to do a simple living will for
my dad who's getting on in age. His attorney wanted to charge
something laughable so I decided to give leaglzoom a shot. He just
wanted to say:

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LegalZoom Reviews, Products, and Information

Was this review helpful to you? '' ~£3

TM°

30 of 36 people found the following review helpful.
I wish I new about LegalZoom's services before!!!,
7/18/2006 1:14:00 PM
Reviewer: Edward from Modesto, CA from Modesto, CA USA
Having just started my 4th business (hopefully a successful one), I
thought I knew everything about starting a business from scratch.
That was obviously not the case.
For the first 3 businesses, I formed 3 separate LLCs with the help of
a local attorney. I think I paid close to $2000 for each! I thought I
was getting a good deal. But I remember thinking that these LLCs
were very simple, especially since all 3 LLCs were set up exactly the
same.
When I started the 4th company, I heard about LegalZoom on the
radio. So I decided to give them a try. I went online, completed the
questionnaire, and submitted my payment. The process was very
simple, and the best part was that they would send me email
updates regarding the status of my LLC filing. (your company name
is available, documents have been sent to the Secretary of State,
your.LLC has been formed, here is your filing number, your tax ID
number has been obtained, etc.). All this for less than $500. I even
got a company kit, with custom stock certificates, seal, and more.
When compared to the first 3 LLC formed through an attorney, I
have to say Legalzoom's service was by far the best deal. I still
remember calling the lawyer countless times for status checks and
such....Kinda frustrating especially paying $2K for each LLC. Still
wondering why he never gave me a discount(???).
Forgive me for writing on and on about LegalZoom....but Ijust
thought people should know. From one entreprenuer to another
One last note: I still use my lawyer for complicated matters
litigation, contracts, and legal advice......but not for simple matters
like setting up a simple LLC or registering a trademark. I'd go with
Legalzoom. But before making any important decisions, research
online, you'll be surprised whaYs out there. Good luck to all!!!
Edward K.
PS: Another great site is www.Nolo.com for great information on
legal issues for small business.
Was this review helpful to you? '~ ~``s ;~

no

116 of 154 people found the following review helpful.
Not too shabby!, 4/26/2004 3:49:16 PM
Reviewer: Anonymous from Seattle, WA
They were pretty good. I'm going to use them again for a will
Was this review helpful to your

~`.''

~0 ~

~~~

3 of 3 people found the following review helpful.

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Unauthorized surprise charges, 3/27/2012 11:27:45
AM
Reviewer: Anonymous from New Jersey, NJ USA
Although Legal Zoom took completed my LLC promptly, they quite
promptly deducted a hidden, unauthorized charge from my account.
Because I designated them as the Registered Agent, a surprise of
$159.00 was deducted from my account the same day as my agreed
upon monthly installment payment. I called the 1-800 number on
their website only to be placed on the hold abyss for over 1/2 hour
with no live person ever picking up my call.
Mind you, when I filled out fields online for my LLC, when it came
time to choose a Registered agent, nowhere in the explanation of
such did it mention an additional $159.00 would be charged.
Additionally, upon completion of the online forms, the full amount
was given to me for which monthly payments would be deducted.
The $159.00 taken out of my account was not listed on the Order
form at all, even after it was deducted from my account.
Do not use Legal Zoom unless you want to be surprised by hidden
fees being automatically deducted from your account. I have since
filed a complaint with the BBB and have canceled my credit card.

Hi LegalZoom Customer,
We're sorry to hear that you were being charged for a service that
you were unaware of. If you specified you did not want LegalZoom
serve as your Registered Agent, thaYs our mistake and we would
like an opportunity to make things right. P/ease contact Patty at
[e-mail] or toll free at 800-773-0888 x 8720 for
assistance.
We look forward to hearing how we can make this situation better.
LegalZoom Customer Care

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li of 11 people found the following review helpful.
Hidden fees, misleading sales info, and ANNOYING
customer service, 2/15/2012 10:56:04 AM
Reviewer: Heather Head from Charlotte, NC
I was pretty happy with Legal Zoom at firstprompt service, very
friendly during the sales process, and my order proceeded without
incident.
Then it came time to change my address. I had told them during the
purchase process that I was going to be moving into a new office in
a month, and asked whether I should wait to incorporate. They said,
No problem. We'll take care of all the paperwork when you movego
ahead and file.
Move into the new office, call to tell them my new address, find out
there is a $50 fee to change my address.
Worse, the customer service wait times are horrific, and they seem
to screw up around every bend. There was some confusion with my
credit card not going through to pay the Registered Agent fee, so
they called me. No problem.
Except that they called me six or seven times in a row without ever

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leaving a message, and when I tried to call back to sort it out with
them, I had to wait in line for the next available representativefor so
long that I finally gave up and waited for them to call me again.
When I finally did get in touch with them, I was told I would be
called back in a couple of days, after I'd had a chance to speak with
my bank and sort out the problem (which turned out to be that
LegalZoom had the wrong address for my credit cardprobably
because my bank doesn't charge me $50 to change my address).
So they called me back today... over and over when I was in the
middle of a client meeting... again, without ever leaving a message.
I finally picked it up and told them to please leave a message next
time and that I would call back later.
Of course, now I'm waiting in line... again... to talk to someone so
that I can pay my bill. If anyone has a recommendation for a
Registered Agent with comparable fees and GOOD CUSTOMER
SERVICE, please let me know. I am so done with this company.

Hi Heather,
Thanks for taking the time to explain your experience to Lee on
the phone the other day. We're sorry that you didn't have a great
experience and we appreciate your feedback. Ta/king to unhappy
customers helps us do a better job in the future. If you have any
other questions, suggestions, or concerns, please contact Lee
directly at 877-677-8787X 8392.
Lega/Zoom Customer Care

~
Was this review helpful to you? '~ ~' '~. ~~°

10 of 12 people found the following review helpful.
Should have known better, 1/26/2012 12:39:01 PM
Reviewer: Anonymous from Los Angeles, CA USA
I used the LegalZoom services to file for a Name Change. When I
received the forms they where filled out correctly.
I chose to use them because I thought they offered a low price and
customer support service. I should have just printed the forms
myself and went to a paralegal to fill them out and I would have
saved myself $65.00 -local parelegal charges $75.00 for the service,
LegalZoom- $139.00, but after reading:...A helpful checklist of
relevant government agencies and financial institutions to notify
after receiving your new name... description on LegalZoom site I
assumed that I would be helped with post-court forms as well. When
I called [phone] to find out if I should use my old signature
or the new one on SS-5 Form Chanel told me to ask the Social
Security Office. I'm not impressed.
I will never use the LegalZoom again, nor will I recommend their
services to anyone due to high prices and lack of customer service.

Hi LegalZoom Customer,
We're sorry about what occurred with your name change order and
with your Customer service experience. Usually orders go more
smoothty and we apo%gize that you experienced us at /ess than
our best
Your comments and experience are important to us and we
appreciate your feedback. P/ease feel free to contact me directly at
800.773.0888 x 8720 or via email at [e-mail] and I'll try

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LegalZoom Reviews, Products, and Information

my best to make things right.
Lega/Zoom Customer Care

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L'~_ '

?~~_

8 of 9 people found the following review helpful.
Surprise..surprise, 8/22/2011 10:49:35 AM
Reviewer: Anonymous from Texas
Although LZ took my request and completed my LLC (don't know
what the average time is) but it seemed short. Thats good, however,
they surprised me twice with my money.
1. Charged me $7.99 for item I knew nothing of but here is the
kicker
2. Because I designated them as Caretaker, a surprise of $159.00
Young lady seemed rather rude, kept repeating the same thing over
and over. LZ did not inform me there was a charge for LZ to be
Caretaker the charge messed my books up and bank charge and the
young lady gave me a big legal maze I have to climb through to get
my$159.00 refunded. That is alot of legal talk. Lesson learned...
don't use LZ again.

Response from Lega/Zoom
Hi Anonymous,
We want to get the $159 Registered Agent charge resolved for you
as soon at possible. Please contact me at [e-mail] or
at 800-773-0888 so we can get you squared away. We look
forward to hearing from you.
LegalZoom Customer. Care

Was this review helpful to your ~ Y~~

no

~'

34 of 35 people found the following review helpful.
California Non Contested Divorce, 8/12/2008
12:46:08 AM
Reviewer: Jerry R. from Santa Clara County CA USA
They sent me all of the forms and the directions. The first filing went
ok but the clerk had to tell me to add some dates and signatures
that were not in the legal zoom directions. The second filing was
rejected twice all on the same kind of thing dates and details. When
I got the first rejection legal zoom was pretty responsive, when I got
the second rejection they stopped communication. I finally went to a
paralegal and got him to review my papers. The devil is in the
details.
If I had it to do again and I wanted to save money I would buy the
book and you can print the forms off the courts website. Then I
would go to a paralegal and just get the final help if I needed it. This
is for a non contested divorce.
°-x
Was this review helpful to you? `-~'~'.~' ~~

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44 of 49 people found the following review helpful.
Not very impressed, 11/23/2007 11:46:14 AM
Reviewer: Rishona Campbell from Miami, FL
At first, I was impressed with LegalZoom's pricing, the setup of their
website, and the knowledge of their sales staff. I placed my order to
form anon-profit on 9/25/07 and the gentlemen said 35 business
days, but it will more likely be 3 weeks. It is now 11/23/07, and my
order is still not complete. First, I noticed that even though I sent in
my portion almost immediately (signed form for the Registered
Agent and approval of the Bylaws) the LegalZoom rep did not sign
until almost about a month later. I already knew how to search
online in my state to find corporate filings, so I knew that it was just
sitting there...although in their order trecking...it stated that they
were still waiting for response from the State. In my state, filings
are processed in 7 business days, yet this status remained for over 1
month. Then, when the filing was complete from the state, the
LegalZoom website did not update...and I changed my mailing
address with them. Too late though, they sent out the package to
the wrong address. Although that happened in early Nov., I couldn't
get that explanation until this week (still, the website says final
documents are still being prepared!). I received the
Was this review helpful to you? '.~.-~ {~~'
:=

1 of 1 people found the following review helpful.
Customer Service Sucks, 11/19/2012 12:50:19 PM
Reviewer: Dwayne Theriot from Lafayette, LA (USA)
I had forgot my Password. A reset email was never sent but the
website gave a number to call customer service. I did and after
waiting 5 minutes a woman came on and I explained what had
happened and first thing she asked for a an :Order Number. Well I
didn't have an open order to give her a number. I asked her what
does an order number have to do with Login Info. She said that was
their process. I told her in no uncertain terms that Legalzoom's
PROCESS Sucked and I hung up. People unless you are willing to
spend money on Legalzoom don't forget your Login Information.
Was this review helpful to you? `~~s-~' '-~`°-~

Trademark scam, 5/21/2012 2:54:02 PM
Reviewer: Jason Tucker from United States
Legal zoom sales reps misrepresented the price and service of the
trademark submissions service and would not honor the 60 day
satisfaction guarantee return policy. I have disputed with my card
company. Beware of cheap automated services.

Hi Mr. Tucker,
Our Customer Care manager let us know that he .was able to speak
with you directly about our mistakes. Your comments. and
experience are important to us and we appreciate your feedback.
As a courtesy for your unfortunate experience with us, we have

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refunded the remaining amount of the order today so that full
amount has been refunded to you.
P/ease contact us directly if we can assist you in the future. Again,
we're terribly sorry for all of your trouble.
Legal Zoom Customer Care
800-773-0888 x 7860

g—~
Was this review helpful to you? ~'~~~~ ' ~ ~'a

S~'
dissatisfied with service, 5/2/2012 3:34:44 PM
Reviewer: Anonymous from USA
It does not seem that the LZ reviewer reads the submissions. He
jumps to conclusions without reading the entire paperwork and
responds by e-mail or phone seeking an answer to a question when
the answer is there in front of him in print. LZ tries too hard to live
up to their name of Zoom while sacrificing quality. It seems they are
more interested in getting work moving along and off their desk. So
much so that they do not understand a customer request for Hold
and continue to badger the customer about finishing a process even
after a request for a Hold. You get what you pay for, which in this
case is poor service for cheap prices.

Hi Ms. Ogawa,
We apologize you had an unpleasant experience with us. Our
Customer Care manager has attempted to contact you and was
unable to reach you. Our records indicate a full refund for your
Basic Copyright was issues on May 2nd.
P/ease contact us at your earliestronvenience if we can be of
further assistance.
Lega/ Zoom Customer Care
800-773-0888 x 7090

Was this review helpful to you? '~'~'.~s'i ~__rto'~

'
Warning regarding using legal zoom, 4/10/2012
8:16:11 PM
Reviewer: Anonymous from Los Angeles, CA USA
I recently filed articles of incorporation with legal zoom. While their
website was fair and straightforward in use I have a serious
complaint. As background, I am starting a small business. I had the
articles of incorporation sent to my residence by UPS. UPS reported
left the articles in front of my door. I never received the package.
Now I have ALL of my personal identifying information out there in
someones hands. When I called to ask the company about it, they
said well it's really UPS's fault. Actually, legalzoom shipped it and did
not require a signature for delivery. If you value your privacy and do
not seek to risk identity theft DO NOT USE LEGAL ZOOM. What a
huge headache to have to worry that someone out there is ruining
my credit as we speak. Thank you legal zoom for your incredible
assistance and the hour spent on hold.

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LegalZoom Reviews, Products, and Information

Hi Aric,
Your comments and experience are important to us and we
appreciate your feedback.
Per your previous conversation with our Customer Care manager,
we are unable to issue a refund at this time, iega/Zoom only ships
packages requiring signature at the Customer's request, our
standard shipping is a/ways sent without requiring signature. We
apologize for any inconvenience this may have caused you.
As always, please do not hesitate to contact us if you have any
other concerns.
Lega/Zoom Customer Care
800-773-0888 x 7860

Was this review helpful to you?

mss-

~a.-'

Can't seem to cancel my account, 3/30/2012
10:54:53 AM
Reviewer: JR from Northern CA
I have tried for a week to cancel my account with LegalZoom. Using
the phone to do so is seemingly intended to frustrate the process.
No one answers but I do get a recording that says someone will call
back within two hours. Since I can't sit by the phone that long, all
the return calls happen while I'm away. So, I tried to cancel via
email. IYs been severel days but no response. I always am
suspicious in circumstances like this that they intentionally make it
difficult so that you give up in frustration.
JR

Hi John.
We apologize for the poor experience you had with us. Our
Customer Care manager has attempted to contact you regarding
your order, please email me at [e-mail] for assistance.
Legal Zoom Customer Care
800-773-0888 x 7860

Was this review helpful to you? ~-~`~~-~' `--~~~--'

Unknowingly being charged a membership fee,
3/21/2012 10:26:49 PM
Reviewer: Yuemin from New York
I created the first document through legalzoom last year. I thought
it was efficient and cost saving. However one thing I was unaware of
was some membership fee after 30 days. It is not easy to identify as
it was bundled with a few others as included. This was aforced-on
option during your checkout. On the receipt you will not know what
you could do after the trial period because they did not say

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anything. Beyond, they never send you a receipt after a charge
every month. I hope they will refund those charges. For now I
cannot order more documents because of those marketing pitches
from the company, let along recommend anyone to use any of their
services. I have no confident what I may get next time. To me it is a
small thing I may lose three months of fees, it is important that they
can convince me they are running an honest business that I can use
without a second thought. It is called the trust.

Hi Yuemin,
We're sorry to hear that you were being charged for a service that
you were unaware of. It looks like you were able to get through to
one of Customer Care Specialists and everything has been taken
care of and you're all set now.
As always, please do not hesitate to contact us if you have any
other concerns.
Legal Zoom Customer Care
800-773-0888 x 7860

Was this review helpful to your

_yes ,

iia~

Absolutely Horrible Service!!!!!!!!, 3/9/2012 2:25:09
PM
Reviewer: Mike H from Los Angeles, CA
While the website is easy to use, the staff is unhelpful and
incompetent. I set up an LLC and asked them to email me the
documents. After waiting on hold (over 20 minutes) on 2 separate
occasions. Both times they said We'll email them to you. Of course
they didn't. So I call their corp. HQ and tell the operator I have a
complaint and would like to speak to a manager, she tells me I can
only transfer you to a product. WTH???
Needless to say, I still don't have my documents. Stay away, lousy
service, incompetent people.

Hi Mike,
Thank you for your feedback. We're sorry you were intitally unable
to get through to a manager and it looks like everything has now
been resolved. Our Customer Care manager confirmed he was able
to speak to you about our mistakes and that your LLC articles were
succesfully emailed to you.
Please feel free to contact us should you. have any further
questions.
Lega/Zoom Customer Care

Was this review helpful to you? -~~~ ` ~~-~

3 of 3 people found the following review helpful.

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Auto-subscribed me to monthly fee and paid 6
months with no usage, 3/8/2012 2:43:25 PM
Reviewer: Dave from New Jersey
I purchased two legal documents (Wills) and then found later that I
had been charged monthly by legalzoom for a membership. All I
wanted was the documents!
It was my fault for not catching it earlier but now 6 months later
with $14.99 charges my wife sends an email about it and gets no
response about the charges and getting a refund. However, they did
cancel it for us.
Checking the review on this site, I've read that this has happened to
other people on here and that legalzoom customer service said
they'd refund if they'd call.
I just did that and they refused to refund any of the paid for months.
I'll never recommend or use again.
Beware -READ the fine print everywhere!

Hi Catherine,
We're sorry to hear that you were being charged for a service that
you were unaware of. The plan that you were enrol%d into is a
legal plan that entitles you to receive unlimited attorney
consultations. If it's something that you specified you didn't want
to participate in, that's our mistake.
We have left a voice mail for you to contact us so we can resolve
this matter, you can also contact me at [e-mail] for
help.
legalZoom Customer Care

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~`~ ' ~~-r

3 of 4 people found the following review helpful.
Beware of the 30 day free traial, 3/6/2012 12:57:29
PM
Reviewer: Marcus Nall from Austin, Texas
They did a great job on the legal document for my elderly mother,
delivered on time and and it looked nice. As my family and I was
going through the process to get started they recommended that we
use the comprehensive package and showed us all the reason why.
When you get to the check out you get the price and it tells you that
you get a 30 day free trial for a preferred package. YOU BETTER
NOT STOP READING THERE FOLKS! Below that in italics is the point
that YOU have to cancel this free trial after 30 days or you will be
charged $14.99 a month forever. You will get some emails telling
you some legal things, but never a reminder that your credit card is
being billed. Now I know that they will come back and tell me that it
is on the page and we should have read everything...they will be
correct, but this just isn't right and not to the ETHICAL STANDARDS
I expect from a site that is helping with legal issues. I am out of
here and will not use them again.

Hi Mr. Nall,
We're sorry to hear that you were being charged.for a service that

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you were unaware of. The plan that you were enrolled into is a
legal p/an that entitles you to receive unlimited attorney
consultations. If it's something that you specified you didn't want
to participate in, that's our mistake & we apologize.
We would be glad to accommodate you and handle the refund
immediately. Contact me at [e-mail] for help.
LegalZoom Customer Care

Was this review helpful to you? ' ~'-~~

~-n ~
Q

~~

2 of 2 people found the following review helpful.
Mispelled my company's name TWICE, 2/29/2012
5:03:47 PM
Reviewer: Belinda Ohmd from Arlington Heights, IL
I filed for an LLC and an EIN through Legalzoom. Not only did they
mispell my company's name on both (in 2 different ways) they took
almost 2 weeks to answer me. I've left messages for people to call
me back and who never did (Johnny #7282 and Patty #8720) sat on
hold for 40 minutes waiting for anyone to answer their phone. Only
when I emailed again asking for a refund THEN did they want to try
to fix the mispelling. At which point I talked to an incredibly rude
Mary in escalations. ARer all the hassles and run-grounds I just
wanted a refund which they refused to give me.
Avoid Legalzoom if you want your documents filed right.

Hi Belinda,
We're more than sorry you haven't had the best experience with
us. We will be contacting you to discuss what occurred with the
spelling of your entity name shortly.
LegalZoom Customer Care

Was this review helpful to you?

~`$ ~ ~ ~~~~ ~~

14 of 16 people found the following review helpful.
RUN AWAY- USE A LOCAL ATTORNEY, 1/31/2012
3:52:22 PM
Reviewer: eric henshaw from kansas
this site is a sham. i used legalzoom for my incorporation and it was
$60 LE55 than a local attorney and all they did was provide a
certificate from the state. the articles of incorporation were a joke.
Customer service is a joke as well. prepapre to wait an HOUR on
hold to ask a question these bafoons cant or wont answer.

Hi Mr. Renshaw,
We apo%gize for the poor experience you've had with LegalZoom
regarding your Incorporation package. Dur goal is to make every
Customer happy with our products and service, we clearly missed

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the mark this time.
We want to resolve this for you. We'll be happy to answer any
questions you may have about your Incorporation package. P/ease
contact me at 800.773.0888 x 8720 or via email at
[e-mail]. We look forward to hearing from you.
LegalZoom Customer Care

Was this review helpful to you? '<.~~ '~ ~?'~-`

9 of 12 people found the following review helpful.
Slow, horrible e-mail responses and times,
12/7/2011 11:08:49 PM
Reviewer: Katja from TX
I am getting really annoyed. I get bombarded with e-mails and when
I answer them I have to send the same e-mail for 4 or 5 days before
I get a response. Meanwhile I receive their e-mail 3 more times
telling me I need to respond?
After that is finally taken care of, now it started over with another
problem (registered agent) and I am glad I read these reviews about
monthly charges as I was just about to make THEM my registered
agents...
phew.. as much time and energy as was lost on this so far, I could
have really just filed myself.
I wanted this for the ease and convenience, not because it's a
service I require. Now, I just paid for a huge pain and np progress.

Hi Katja,
We apo%gizefog your unpleasant experience with LegalZoom
regarding the Registered Agent. We would like the .opportunity to
make things right.
If you are opting to serve as your own Registered Agent, Texas
Secretary of State does require you to sign the articles and return
them before we re able to proceed with your Incorporation filing.
A Customer Care manager will contact you to answer any
questions you may have and to confirm we will have your
Incorporation filed as expeditiously as possib/e.
Thank you,
Lega/Zoom Customer Care

Was this review helpful to your

?"~'_

~~v "~

21 of 21 people found the following review helpful.
hidden costs with legal zoom, 10/1/2011 2:29:00 PM
Reviewer: Gay Rife from Indiana
I paid a considerable amount of money in March to have Legalzoom
set up our LLC. That went well, but after it was concluded I found
additional monthly charges being put on my charge acount that I

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was not aware of. I contacted them about them and found it was for
them being my resident agent. I told them I did not want or need
them to be my resident agent and was told I would have to change
it with the Secretary of State and send them copies of the change. I
told them I did not want any of their extra services. When I tried to
call their local office, there was never anyone there to answer the
telephone. In about 2 weeks I had the resident agent changed with
the secretary of state and sent legalzoom the documents. Then low
and behold I find we are being charged another monthly fee. When
contacted I was told this was for their advantage program which was
free for the first 30 days. Since I had told them I didn't want any
extra services, this should not have been activated. It took three
transfers of personnel to get this corrected and in the meantime, I
am out $30 per month because I did not call to cancel something I
did not know I was receiving. I will definitely not be doing business
with legalzoom again and I advise anyone thinking of doing business
with them to watch for hidden charges.

Dear LegalZoom Customer,
We are sorry to hear that you were being charged for a service
that you were unaware of and did not take advantage of. It is our
policy in Attorney Services to refund our customers in instances
where they were unaware of being enrolled in our Legal P/ans.
We are constantly striving to ensure the satisfaction of each
customer, and it seems we fell short of that goal in this situation.
The plan that you were enrolled in is a legal plan that entitles you
to receive unlimited attorney consultations at the flat fee of $29.99
a month (*and cancellable at any time). However, if it is
something thatyou specified you did not want to participate in,
you definitely should not have been enrolled. Please accept our
apologies,.and feel free to contact us directly so that we may
refund the fees you paid for the membership. We would be glad to
accommodate you and handle that refund immediately. Our
number is 877.818.8787, and we can be reached between the
hours of 6:OOAM to 7:OOPM (PST).
P/ease feel free to call or email us with any questions or concerns
regarding:this or any other matter. You can reach us tollfree at
877.818.8787 M-F Gam-7pm PST or email us at
[e-mail].
Sincerely,
Jeremy
Manager, Attorney Services

Was this review helpful to your

}~~

~~o_ ~

~~~

5 of 8 people found the following review helpful.
Worst ever, 8/30/2011 2:09:26 PM
Reviewer: Gabriele from FL USA

Over 2 month ago I paid quite a sum of money for them to set up a
LLC for me. The contract with them stated that it will take up to 35
days to get all my paperwork for the LLC. I never heard anything
back on the status and on the website the status was blank too.
Never ever anyone worked on it for 2 month. I contacted them twice
and then finally got an answer telling me that the name I had
chosen was not good and I have to pick a new name. That took
them more 2 month to do. I wonder if I will ever get what I have
paid for. A real disaster and I would give 0 points if I could.

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Response from LegalZoom
Hi Gabriele,
We are sorry about the negative experience you had with
Lega/Zoom regarding the name availability of your LLC. P/ease
contact me at [e-mail] or at 800-773-0888 ext. 8720
to see what.we can do about getting your LLC order expedited and
completed as quickly as possible.
Thank you,
LegalZoom Customer Care

Was this review helpful to you? `.~`~~ '-.~~~-p

41 of 47 people found the following review helpful.
Trademarks, 4/18/2007 6:52:02 PM
Reviewer: Anonymous from Chicago
I wanted to trademark my business logo and company name.
Legalzoom was recommended to me via another company I have
purchased services through. For over $600 I received a document
with over 376 pages with a letter stating that I was to review the
documents for potential conflicts. However, a picture of a potential
conflicting logo's was not included nor were any logo's included. I
was under the impression that Legalzoom was going to do the
work...I pay. Rather it is
Was this review helpful to you? '~ ~=~- ~ ` ~°'

37 of 45 people found the following review helpful.
Legalzoom, legal snail is more like it, 5/3/2005
10:56:15 AM
Reviewer: Thomas Sukalac from Mableton, GA
I signed up for LegalZoom to create an LLC for me on March 13 with
their stated turn around of 20 35 working days. On March 31, I got a
notice that they had gotten around to filing with the Secretary of
State. On April 25 I got junk mail in my new corporate name and I
inquired when LegalZoom was going to advise me. On April 26 I got
an email back advising that they had not received my documents
back from the Secretary of State.
Response from LegalZoom
Dear Mr. Suka/ac,
When your LLC is filed with the Secretary of State, your company
name becomes a matter of public record and is immediately
published on government lists thatare updated daily.
Consequently, it is not uncommon for direct marketers to collect
your company information. before we receive your Artic/es of
Formation back from the state. As for the slight delay in
processing, Lega/Zoom does its best to estimate turnaround times
for each Secretary of State, which vary according to the work
volume and internal capacities of your particular state office. For
faster service, we recommend Lega/Zoom's Expedited Service.
With this option, your documents are couriered or sent overnight

http://www.legalspring.com/Site.aspx?site=l&sitename=LegalZoom

7/11/2014

Page 34 of 34

LegalZoom Reviews, Products, and Information

to the Secretary of State and rush-processed for an additional fee.
Turnaround time in this case is 7 to 10 days..

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7/11/2014

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