Oracle Corporation et al v. SAP AG et al
Filing
850
Declaration of Jason McDonell in Support of 848 Memorandum in Opposition, Declaration of Jason McDonell in Support of Defendants' Opposition to Plaintiffs' Motion No. 2 to Exclude Expert Testimony of Brian S. Sommer filed bySAP AG, SAP America Inc, Tomorrownow Inc. (Attachments: # 1 Exhibit 1, # 2 Exhibit 2, # 3 Exhibit 3, # 4 Exhibit 4, # 5 Exhibit 5, # 6 Exhibit 6, # 7 Exhibit 7, # 8 Exhibit 8, # 9 Exhibit 9, # 10 Exhibit 10, # 11 Exhibit 11, # 12 Exhibit 12, # 13 Exhibit 13, # 14 Exhibit 14)(Related document(s) 848 ) (McDonell, Jason) (Filed on 9/9/2010)
Oracle Corporation et al v. SAP AG et al
Doc. 850 Att. 10
EXHIBIT 10
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Pive simple
steps to reduce
software
maintenance costs
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application
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simple steps
to
reduce
software
maintenance
programme management costs
Posted
by
Ray
Wang
ShareThis
Maintenance
costs represent software
ma or part
vendors
of the software
budget and the
largest
growing
source of revenue for
In fact
an
aggregation
of the past four quarters of software double
digit
vendor
financial
results
definitively
demonstrates
declines
in
new
license revenue dollar for
even more based vendors
exacerbated
by the
evils
of currency
flux from the strong
US
Not surprisingly vendors maintenance revenues
the major concession
are
hard
at
work
vigorously
protecting
their
70 to
in
80%
margin
in
just as clients
target
and readers
contract
of this blog
now
zero
on
this line
item as
to
during
negotiations
Here
are five
steps
you need
do
now
Assemble
all
the relevant
contract
that
information
its
Aggregate
accessible
call for
all
your contract
information of your
and vendor interaction history so maintenance agreement upgrades spend $200k vendor Examine
centrally
Determine
the value
how
often you
support apply
patches conduct and maintenance
pretty
and require technical
customers especially
will
assistance
for
Then
calculate the total
support can
Most pop
better
find that
$1M
year
support
calls
be
pricey
at
when
the next
upgrades
arent in the picture for the next 24 gloves
months The
show up
the total
day with white
and be there
shelfware
is
in
person
licenses
Breakdown
purchased
cost of shelfware
that is
Simply put
the software
not
deployed
incuning support
and maintenance fees
only ended up using
That great deal
years ago you got on 1000 user licenses when
bite
you
800 now comes
at
to
you
in the butt
Calculate
is
the maintenance fee you
have for 200 user licenses
20% annual support and maintenance $200000 $120000 you had better make up the bigu discount you got for buying 12% this year and 15% the next year at least
$1000/user
which
years At 1000 user licenses by
Craft your overall
software
software adoption Assemble
experts the domain business
strategy Consider the business
experts
drivers
that
impact
adoption
legal
vendor management and sourcing
IT
professionals
proof apps ownership
strategy
and determine
owners and when and how
will
team Apply What
roles
long
term
apps/
recession
licenses will
be used
will
in the
software
lifecycle
What
processes
be supported
an alternative
use
the software
When
will
you upgrade Can you
all the
consider
Determine
alternatives
to
Depending
on your adoption
strategy
multiple
paths party
exist If
there are no intentions
upgrade or enhance
the software self support
as
and
third
maintenance
considered
3PM
In
If the
options
from vendors such
should
Rimini
Street
and Spinnaker should
switching
efforts
be
some cases an upgrade
system can
the negotiation
be completed before
over to
3PM
will
or
self support have leverage
be replaced
If the
begin vendor selection system cannot
so that
you
during
be replaced
consider
swapping
out
unused
licenses for credit
towards newer
reducing
or
more
desirable
modules Reduce
your CPI for
new maintenance Focus on
expires Put preparation
new
license costs at least one quarter
to let
Follow-up with your account representative on your side and begin
before
the
to
contract
your
sales
rep
know
months
in
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ogi d25entryid2027
3/23/2010
SAP-BSS-000883
Five
simple
steps to
reduce
software
maintenance costs
Community
ComputerworldUK
Page
of
advance
that
you are unhappy you need
with
to
the current agreement
Based
on
steps
to
you now
have the ammunition
negotiate
from
position
of strength
The bottom
strategy
Successful should
line
align your contract
negotiations
strategy
with your product
adoption
negotiations
will
require these
steps
However
more importantly
organizations
keep
current apps
strategy
and product
lack
to
adoption
strategy
Without
these two
key documents
that
fail
of visibility
into
the business
case
will
lead to
shortsighted negotiations
meet the true requirements
should
of the business
Sourcing
experts contract
procurement
can provide
and vendor management professionals
third
partner with
will
domain
who
party
independent
and objective
contract
advice
that
complement
tips
negotiations
strategy
Click
here for more
negotiation
strategy
Got more
enterprise software
for
contract
negotiations
questions Set up
call with
the inquiry
team and ask
Ray Wang
Your Turn Whats your
best practice in reducing
maintenance costs Post your comments
here or send
me
private email to rwang@forrester.com
Contribute
to
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Software
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Bill
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Take
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For
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use your idea well send
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clients
comment whether or not Lets put the collective wisdom of
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Well be publishing
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Q2 2009 Thanks and
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Caveats
counsel
are as follows
official
This
does
not constitute This
to
legal
advice
not
Please
consult
your
legal
for an
opinion
rules that for
and wording must be applied compliance
does
consider
any procurement or
vendor management
your enterprise
negotiation
Please
work
with
your
insight
is
vendor management teams
into overall
Contract
are
support
as
provides
trends
and price points
Benchmarks
not provided
each
user scenario
unique 2009
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maintenance costs
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maintenance costs
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