Sony Computer Entertainment America LLC v. Hotz et al

Filing 107

DECLARATION of Marvin Miller in Support of 103 Opposition/Response to Motion filed bySony Computer Entertainment America LLC. (Attachments: # 1 Exhibit B to Miller Declaration, # 2 Exhibit C to Miller Declaration)(Related document(s) 103 ) (Smith, Mehrnaz) (Filed on 3/19/2011) Modified on 3/21/2011 (ys, COURT STAFF).

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Sony Computer Entertainment America LLC v. Hotz et al Doc. 107 Att. 2 Exhibit C Dockets.Justia.com While we are confident that you will enjoy the products you just received if for some reason you wish to return them, you may do so for 30 days from product ship dote, subject to the Return Policy set forth below. The terms and conditions of sale governing your purchase of products from Sony Electronics Inc. are set forth at sony.com/selterms or can be obtained by writing to sonystyle(ācusthelp.com. RETURN POLICY Sony's return policy guarantees your satisfaction within 30 days from product ship date for goods and services purchased directly from SonyStyle and shipped within the United States. If you are not satisfied, please visit www.sonystyle.com/returns or call Sony Customer Support at 1-800-236-1877 to obtain a return authorization number (RMA). Products must be returned in their original packaging and the RMA number must be noted on the outside of the returned product's container. RMAs are valid for only 14 days from issuance. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to product while in transit to Sony. Shipping and handling charges are not refundable. Damage and missing part restocking fees may apply. If you return product to Sony (i) without a RMA from Sony or (ii) beyond the 14 day issuance period, or (iii) without proper packaging, Sony retains the right to either refuse delivery of such return or charge you a restocking fee. Please allow up to eight weeks for Sony to credit your account. Games, game hardware, gift cards, engraved items and all products shipped to Mexico are non-returnable. We will not issue a refund on any CD, DVD or software that has been opened (taken out of its plastic wrap) or downloaded.

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