Minkler v. Apple Inc

Filing 26

Declaration of Scott Maier in Support of 24 MOTION to Dismiss Complaint filed byApple Inc. (Attachments: # 1 Exhibit 1 (a-b), # 2 Exhibit 2, # 3 Exhibit 3 (a-d))(Related document(s) 24 ) (Collins, Joseph) (Filed on 3/3/2014)

Exhibit 1(a)

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Apple - Leg al
Hardware

Software

View Warranty version

Sales & Support

Internet Services

Intellectual Property

More Resources

09/12/2012 - 03/27/2013

Your Hardware Warranty
IMPORTANT: BY USING YOUR iPHONE, iPAD or iPOD PRODUCT
YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE
APPLE ONE (1) YEAR LIMITED WARRANTY ("WARRANTY") AS SET OUT BELOW.
DO NOT USE YOUR PRODUCT UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.. IF YOU DO NOT
AGREE TO THE TERMS OF THE WARRANTY, DO NOT USE THE PRODUCT AND RETURN IT WITHIN THE
RETURN PERIOD STATED IN APPLE'S RETURN POLICY (FOUND AT www.apple.com/legal/sales_policies/)
TO THE APPLE OWNED RETAIL STORE OR THE AUTHORIZED DISTRIBUTOR WHERE YOU PURCHASED IT
FOR A REFUND.
Apple One (1) Year Limited Warranty - iOS
For Apple Branded Product Only

HOW CONSUMER LAW RELATES TO THIS WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR
PROVINCE). OTHER THAN AS PERMITTED BY LAW, APPLE DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE
THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE
LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES,
REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. APPLE DISCLAIMS All STATUTORY AND IMPLIED
WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES
AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, APPLE LIMITS
THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT APPLES OPTION, THE REPAIR OR
REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
WHAT IS COVERED BY THIS WARRANTY?
Apple Inc. of One Infinite Loop, Cupertino, California, U.S.A. 95014 ("Apple') warrants the Apple-branded iPhone, iPad or iPod hardware product and
accessories contained in the original packaging ("Apple Product") against defects in materials and workmanship when used normally in accordance with
Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ('Warranty Period").
Apple's published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.
WHAT IS NOT COVERED BY THIS WARRANTY?
This Warranty does not apply to any non-Apple branded hardware products or any software, even if packaged or sold with Apple hardware.
Manufacturers, suppliers, or publishers, other than Apple, may provide their own warranties to you - please contact them for further information.
Software distributed by Apple with or without the Apple brand (including, but not limited to system software) is not covered by this Warranty. Please
refer to the licensing agreement accompanying the software for details of your rights with respect to its use. Apple does not warrant that the operation
of the Apple Product will be uninterrupted or error-free. Apple is not responsible for damage arising from failure to follow instructions relating to the
Apple Product's use.
This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over
time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited
to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by
accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Apple
Product outside Apple's published guidelines; (1) to damage caused by service (including upgrades and expansions) performed
by anyone who is not a representative of Apple or an Apple Authorized Service Provider ("AASP"); (g) to an Apple Product that has
been modified to alter functionality or capability without the written permission of Apple; (h) to defects caused by normal wear
and tear or otherwise due to the normal aging of the Apple Product, or (I) if any serial number has been removed or defaced
from the Apple Product.

IMPORTANT RESTRICTION FOR iPHONE AND iPAD SERVICE.
Apple may restrict warranty service for iPhone and iPad to the country where Apple or its Authorized Distributors originally sold the device.
YOUR RESPONSIBILITIES
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE APPLE PRODUCT STORAGE MEDIA TO PROTECT THE

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CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES.

Before receiving warranty service, Apple or its agents may require that you furnish proof of purchase details, respond to questions designed to assist
with diagnosing potential issues and follow Apple's procedures for obtaining warranty service. Before submitting your Apple Product for warranty service
you should maintain a separate backup copy of the contents of its storage media, remove all personal information that you want to protect and disable
all security passwords.

DURING WARRANTY SERVICE THE CONTENTS OF THE STORAGE MEDIA WILL BE DELETED AND REFORMATTED. APPLE AND ITS AGENTS ARE NOT
RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF
THE APPLE PRODUCT SERVICED.

Following warranty service your Apple Product or a replacement device will be returned to you as your Apple Product was configured when originally
purchased, subject to applicable updates. Apple may install system software updates as part of warranty service that will prevent the Apple Product
from reverting to an earlier version of the system software. Third party applications installed on the Apple Product may not be compatible or work with
the Apple Product as a result of the system software update. You will be responsible for reinstalling all other software programs, data and information.
Recovery and reinstallation of other software programs, data and information are not covered under this Warranty.

Important: Do not open the Apple Product. Opening the Apple Product may cause damage that is not covered by this Warranty.
Only Apple or an AASP should perform service on this Apple Product.

WHAT WILL APPLE DO IN THE EVENT THE WARRANTY IS BREACHED?
If during the Warranty Period you submit a valid claim to Apple or an AASP, Apple will, at its option, (i) repair the Apple Product using new or previously
used parts that are equivalent to new in performance and reliability, (ii) replace the Apple Product with a device that is at least functionally equivalent to
the Apple Product and is formed from new and/or previously used parts that are equivalent to new in performance and reliability, or (iii) exchange the
Apple Product for a refund of your purchase price.

Apple may request that you replace certain user-installable parts or Apple Products. A replacement part or Apple Product, including a user-installable
part that has been installed in accordance with instructions provided by Apple, assumes the remaining term of the Warranty or ninety (90) days from
the date of replacement or repair, whichever provides longer coverage for you. When an Apple Product or part is replaced or a refund provided, any
replacement item becomes your property and the replaced or refunded item becomes Apple's property.
HOW TO OBTAIN WARRANTY SERVICE?
Please access and review the online help resources described below before seeking warranty service. If the Apple Product is still not functioning
properly after making use of these resources, please contact an Apple representative or, if applicable, an Apple owned retail store ("Apple Retail") or
AASP, using the information provided below. An Apple representative or AASP will help determine whether your Apple Product requires service and, if it
does, will inform you how Apple will provide it. When contacting Apple via telephone, other charges may apply depending on your location.

Online information with details on obtaining warranty service is provided below.
WARRANTY SERVICE OPTIONS
Apple will provide warranty service through one or more of the following options:

(i) Carry-in service. You may return your Apple Product to an Apple Retail or AASP location offering carry-in service. Service will be performed at the
location, or Apple Retail or an AASP may send your Apple Product to an Apple Repair Service ("ARS") location to be serviced. Once you are notified that
service is complete, you will promptly retrieve the Apple Product from the Apple Retail or AASP location, or the Apple Product will be sent directly to
your location from the ARS location.
(ii) Mail-in service. If Apple determines that your Apple Product is eligible for mail-in service, Apple will send you prepaid waybills and if applicable,
packaging material, so that you may ship your Apple Product to an ARS or AASP location in accordance with Apple's instructions. Once service is
complete, the ARS or AASP location will return the Apple Product to you. Apple will pay for shipping to and from your location if all instructions are
followed.

(iii) Do-it-yourself (DIY) parts service. DIY parts service allows you to service your own Apple Product. If DIY parts service is available in the
circumstances, the following process will apply.

(a) Service where Apple requires return of the replaced Apple Product or part. Apple may require a credit card authorization as security for the retail
price of the replacement Apple Product or part and applicable shipping costs. If you are unable to provide credit card authorization, DIY parts service
may not be available to you and Apple will offer alternative arrangements for service. Apple will ship a replacement Apple Product or part to you with
installation instructions, if applicable, and any requirements for the return of the replaced Apple Product or part. If you follow the instructions, Apple will
cancel the credit card authorization, so you will not be charged for the Apple Product or part and shipping to and from your location. If you fail to return
the replaced Apple Product or part as instructed or return a replaced Apple Product or part that is ineligible for service, Apple will charge your credit
card for the authorized amount.

(b) Service where Apple does not require return of the replaced Apple Product or part. Apple will ship you free of charge a replacement Apple Product
or part accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced Apple Product or part.
(c) Apple is not responsible for any labor costs you incur relating to DIY parts service. Should you require further assistance, contact Apple at the
telephone number listed below.

Apple reserves the right to change the method by which Apple may provide warranty service to you, and your Apple Product's eligibility to receive a
particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability
and response times may vary according to country. You may be responsible for shipping and handling charges if the Apple Product cannot be serviced

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in the country it is in. If you seek service in a country that is not the original country of purchase, you will comply with all applicable import and export
laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available,
Apple may repair or replace Apple Products and parts with comparable Apple Product and parts that comply with local standards.
LIMITATION OF LIABILITY
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, APPLE IS NOT RESPONSIBLE FOR DIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY,
INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON
CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF
REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER
CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY
PROGRAM OR DATA STORED IN OR USED WITH THE APPLE PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED
ON THE APPLE PRODUCT.

THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS
NEGLIGENT ACTS AND/OR OMISSIONS. APPLE DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY iOS DEVICE UNDER THIS
WARRANTY OR REPLACE THE APPLE PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED IN THE APPLE PRODUCT.
SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
PRIVACY
Apple will maintain and use customer information in accordance with the Apple Customer Privacy Policy available at www.apple.com/legal/internetse rvice s / p rivacy.

GENERAL
No Apple reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty. If any term is held to be illegal or
unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This Warranty is governed by and construed under
the laws of the country in which the Apple Product purchase took place. Apple or its successor in title is the warrantor under this Warranty.
ONLINE INFORMATION
More information of the following is available online:
International Support Information
Authorized Distributors
Apple Authorized Service Providers support.apple.com/kb/HT1937 I support.apple.com/kb/HT1434
Apple Retail Store
Apple Support and Service
Apple Complimentary Support

WARRANTY OBLIGOR FOR REGION OR COUNTRY OF PURCHASE

Region/Country of Purchase

Apple

Address

Apple Computer Brasil

Rua: Leopoldo Couto Magalhaes JOnior,

Ltda

n°

Americas

Brazil

700, 7° andares, Sao Paulo, SP, Brasil

04542-000
SAC: 0800-761-0880
https://www.apple.com/br/support

Canada

Apple Canada Inc.

7495 Birchmount Rd.; Markham, Ontario,
Canada; L3R 5G2 Canada

Mexico

Apple Operations Mexico,

Prolongation Paseo de la Reforma #600,

S.A. de C.V.

Suite 132, Colonia Pena Blanca, Santa Fe,
Delegation Alvaro Obregon, Mexico D.F., CP
01210, Mexico

United States and Other Americas Countries

Apple Inc.

1 Infinite Loop; Cupertino, CA 95014, U.S.A.

Europe, Middle East and Africa

Russian Federation

Limited Liability Company

5 Petrovka Street, Berlin House Business

Apple Rus

Center, 107031, Moscow,
Russian Federation

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Turkey

Apple Teknoloji ve San*

FSM Mahallesi Poligon Caddesi Buyaka 2

Limited 5irketi

Sitesi No:8, Blok No.2 (C Blok) Kat:18 34471
Omraniye Istanbul, Turkey

All Other Countries

Apple Distribution

Hollyhill Industrial Estate Hollyhill, Cork,

International

Republic of Ireland

Asia Pacific

Australia; New Zealand; Fiji, Papua New

Apple Pty. Limited.

PO Box A2629, Sydney South, NSW 1235,

Guinea; Vanuatu

Hong Kong

Australia Tel: 133 622

Apple Asia Limited

2401 Tower One, Times Square, Causeway
Bay; Hong Kong

India

Apple India Private Ltd.

19th Floor, Concorde Tower C, UB City No
24, Vittal MaIlya Road, Bangalore 560-001,
India

Japan

Apple Japan Inc.

6-10-1 Roppongi, Minato-ku Tokyo
106-6140, Japan

Korea

Apple Korea Ltd.

3901, ASEM Tower; 159, Samsung-dong,
Gangnam-Gu; Seoul 135-798, Republic of
Korea

Afghanistan, Bangladesh, Bhutan, Brunei,

Apple South Asia Pte. Ltd.

Cambodia, Guam, Indonesia, Laos, Singapore,

7 Ang Mo Kio Street 64
Singapore 569086

Malaysia, Nepal, Pakistan, Philippines, Sri
Lanka, Vietnam

People's Republic of China

Apple Computer Trading

Room 1815, No. 1 Jilong Road, Waigaoqiao

(Shanghai) Co. Ltd.

Free Trade Zone, Shanghai 200131 China

Apple South Asia

44th Floor, Room No. HH4401-6, The

(Thailand) Limited

Thailand

Offices at Central World, 999/9 Rama 1
Road, Pathumwan, Pathumwan, Bangkok
10330 Thailand

Taiwan

Apple Asia LLC

19F., No.1, Songzhi Rd.,
Xinyi Dist., Taipei City 110,
Taiwan

Other Asian Pacific Countries

Apple Inc.

1 Infinite Loop; Cupertino, CA 95014, U.S.A.

© 2013 Apple Inc. All rights reserved. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.
060912 iOS Warranty US v1.0

Warranty Selector

Warranty Information
Additional Legal Rights for Consumers
For consumers, who are covered by consumer protection
laws or regulations in their country of purchase or, if
https://www.appl e.coml eg al/war ranty'archi wd/20121209/i phone-eng I ish.html

Non-branded Apple products / Third Party Products
Apple's One Year Limited Warranty does not apply to
products that are not Apple-branded, even if packaged or
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different, their country of residence, the benefits conferred
by Apple's One Year Limited Warranty are in addition to all
rights and remedies conveyed by such consumer protection
laws and regulations, including but not limited to these
additional rights.
For further information on rights provided by
consumer law, please click here.

https://www.apple.comlegal/warranty'archiwd/20121209/iphone-english.html

sold with Apple products. Non-Apple branded products
may have the benefit of a manufacturer's warranty provided
by the product manufacturer - please see your product box
and literature for details.
Warranty Obligor for Region or Country of Purchase
A worldwide list of companies obligated under Apple's
Limited Warranty. Learn more

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Apple - Leg al
Hardware

Software

View Warranty version

Sales & Support

Internet Services

Intellectual Property

More Resources

03/28/2013 - Present

Your Hardware Warranty
IMPORTANT: BY USING YOUR iPHONE, iPAD or iPOD PRODUCT YOU ARE AGREEING TO BE BOUND BY THE
TERMS OF THE APPLE ONE (1) YEAR LIMITED WARRANTY ("WARRANTY") AS SET OUT BELOW. DO NOT
USE YOUR PRODUCT UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.. IF YOU DO NOT AGREE
TO THE TERMS OF THE WARRANTY, DO NOT USE THE PRODUCT AND RETURN IT WITHIN THE RETURN
PERIOD STATED IN APPLE'S RETURN POLICY (FOUND AT www.apple.comilegal/sales_policies/) TO THE
APPLE OWNED RETAIL STORE OR THE AUTHORIZED DISTRIBUTOR WHERE YOU PURCHASED IT FOR A
REFUND. Apple One (1) Year Limited Warranty - iOS For Apple Branded Product Only

HOW CONSUMER LAW RELATES TO THIS WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR
PROVINCE). OTHER THAN AS PERMITTED BY LAW, APPLE DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE
THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE
LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES,
REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. APPLE DISCLAIMS All STATUTORY AND IMPLIED
WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES
AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, APPLE LIMITS
THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT APPLES OPTION, THE REPAIR OR
REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
WHAT IS COVERED BY THIS WARRANTY?
Apple Inc. of One Infinite Loop, Cupertino, California, U.S.A. 95014 ("Apple') warrants the Apple-branded iPhone, iPad or iPod hardware product and
accessories contained in the original packaging ("Apple Product") against defects in materials and workmanship when used normally in accordance with
Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period").
Apple's published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.
WHAT IS NOT COVERED BY THIS WARRANTY?
This Warranty does not apply to any non-Apple branded hardware products or any software, even if packaged or sold with Apple hardware.
Manufacturers, suppliers, or publishers, other than Apple, may provide their own warranties to you - please contact them for further information.
Software distributed by Apple with or without the Apple brand (including, but not limited to system software) is not covered by this Warranty. Please
refer to the licensing agreement accompanying the software for details of your rights with respect to its use. Apple does not warrant that the operation
of the Apple Product will be uninterrupted or error-free. Apple is not responsible for damage arising from failure to follow instructions relating to the
Apple Product's use.
This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over
time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited
to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by
accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Apple
Product outside Apple's published guidelines; (1) to damage caused by service (including upgrades and expansions) performed
by anyone who is not a representative of Apple or an Apple Authorized Service Provider ("AASP"); (g) to an Apple Product that has
been modified to alter functionality or capability without the written permission of Apple; (h) to defects caused by normal wear
and tear or otherwise due to the normal aging of the Apple Product, or (i) if any serial number has been removed or defaced
from the Apple Product.

IMPORTANT RESTRICTION FOR iPHONE AND iPAD SERVICE.
Apple may restrict warranty service for iPhone and iPad to the country where Apple or its Authorized Distributors originally sold the device.
YOUR RESPONSIBILITIES
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE APPLE PRODUCT STORAGE MEDIA TO PROTECT THE
CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES.
Before receiving warranty service, Apple or its agents may require that you furnish proof of purchase details, respond to questions designed to assist

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with diagnosing potential issues and follow Apple's procedures for obtaining warranty service. Before submitting your Apple Product for warranty service
you should maintain a separate backup copy of the contents of its storage media, remove all personal information that you want to protect and disable
all security passwords.
DURING WARRANTY SERVICE THE CONTENTS OF THE STORAGE MEDIA WILL BE DELETED AND REFORMATTED. APPLE AND ITS AGENTS ARE NOT
RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF
THE APPLE PRODUCT SERVICED.

Following warranty service your Apple Product or a replacement device will be returned to you as your Apple Product was configured when originally
purchased, subject to applicable updates. Apple may install system software updates as part of warranty service that will prevent the Apple Product
from reverting to an earlier version of the system software. Third party applications installed on the Apple Product may not be compatible or work with
the Apple Product as a result of the system software update. You will be responsible for reinstalling all other software programs, data and information.
Recovery and reinstallation of other software programs, data and information are not covered under this Warranty.
Important: Do not open the Apple Product. Opening the Apple Product may cause damage that is not covered by this Warranty.
Only Apple or an AASP should perform service on this Apple Product.
WHAT WILL APPLE DO IN THE EVENT THE WARRANTY IS BREACHED?
If during the Warranty Period you submit a valid claim to Apple or an AASP, Apple will, at its option, (i) repair the Apple Product using new or previously
used parts that are equivalent to new in performance and reliability, (ii) replace the Apple Product with a device that is at least functionally equivalent to
the Apple Product and is formed from new and/or previously used parts that are equivalent to new in performance and reliability, or (iii) exchange the
Apple Product for a refund of your purchase price.
Apple may request that you replace certain user-installable parts or Apple Products. A replacement part or Apple Product, including a user-installable
part that has been installed in accordance with instructions provided by Apple, assumes the remaining term of the Warranty or ninety (90) days from
the date of replacement or repair, whichever provides longer coverage for you. When an Apple Product or part is replaced or a refund provided, any
replacement item becomes your property and the replaced or refunded item becomes Apple's property.
HOW TO OBTAIN WARRANTY SERVICE?
Please access and review the online help resources described below before seeking warranty service. If the Apple Product is still not functioning
properly after making use of these resources, please contact an Apple representative or, if applicable, an Apple owned retail store ("Apple Retail, or
AASP, using the information provided below. An Apple representative or AASP will help determine whether your Apple Product requires service and, if it
does, will inform you how Apple will provide it. When contacting Apple via telephone, other charges may apply depending on your location.
Online information with details on obtaining warranty service is provided below.

WARRANTY SERVICE OPTIONS
Apple will provide warranty service through one or more of the following options:
(i) Carry-in service. You may return your Apple Product to an Apple Retail or AASP location offering carry-in service. Service will be performed at the
location, or Apple Retail or an AASP may send your Apple Product to an Apple Repair Service ("ARS") location to be serviced. Once you are notified that
service is complete, you will promptly retrieve the Apple Product from the Apple Retail or AASP location, or the Apple Product will be sent directly to
your location from the ARS location.
(ii) Mail-in service. If Apple determines that your Apple Product is eligible for mail-in service, Apple will send you prepaid waybills and if applicable,
packaging material, so that you may ship your Apple Product to an ARS or AASP location in accordance with Apple's instructions. Once service is
complete, the ARS or AASP location will return the Apple Product to you. Apple will pay for shipping to and from your location if all instructions are
followed.
(iii) Do-it-yourself (DIY) parts service. DIY parts service allows you to service your own Apple Product. If DIY parts service is available in the
circumstances, the following process will apply.

(a) Service where Apple requires return of the replaced Apple Product or part. Apple may require a credit card authorization as security for the retail
price of the replacement Apple Product or part and applicable shipping costs. If you are unable to provide credit card authorization, DIY parts service
may not be available to you and Apple will offer alternative arrangements for service. Apple will ship a replacement Apple Product or part to you with
installation instructions, if applicable, and any requirements for the return of the replaced Apple Product or part. If you follow the instructions, Apple will
cancel the credit card authorization, so you will not be charged for the Apple Product or part and shipping to and from your location. If you fail to return
the replaced Apple Product or part as instructed or return a replaced Apple Product or part that is ineligible for service, Apple will charge your credit
card for the authorized amount.

(b) Service where Apple does not require return of the replaced Apple Product or part. Apple will ship you free of charge a replacement Apple Product
or part accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced Apple Product or part.

(c) Apple is not responsible for any labor costs you incur relating to DIY parts service. Should you require further assistance, contact Apple at the
telephone number listed below.
Apple reserves the right to change the method by which Apple may provide warranty service to you, and your Apple Product's eligibility to receive a
particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability
and response times may vary according to country. You may be responsible for shipping and handling charges if the Apple Product cannot be serviced
in the country it is in. If you seek service in a country that is not the original country of purchase, you will comply with all applicable import and export
laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available,
Apple may repair or replace Apple Products and parts with comparable Apple Product and parts that comply with local standards.

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LIMITATION OF LIABILITY
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, APPLE IS NOT RESPONSIBLE FOR DIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY,
INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON
CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF
REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER
CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY
PROGRAM OR DATA STORED IN OR USED WITH THE APPLE PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED
ON THE APPLE PRODUCT.

THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS
NEGLIGENT ACTS AND/OR OMISSIONS. APPLE DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY iOS DEVICE UNDER THIS
WARRANTY OR REPLACE THE APPLE PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED IN THE APPLE PRODUCT.

SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
PRIVACY
Apple will maintain and use customer information in accordance with the Apple Customer Privacy Policy available at www.apple.com/legal/internetse rvice s / p rivacy.
GENERAL
No Apple reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty. If any term is held to be illegal or
unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This Warranty is governed by and construed under
the laws of the country in which the Apple Product purchase took place. Apple or its successor in title is the warrantor under this Warranty.
ONLINE INFORMATION
More information of the following is available online:
International Support Information
Authorized Distributors
Apple Authorized Service Providers support.apple.com/kb/HT1937 I support.apple.com/kb/HT1434
Apple Retail Store
Apple Support and Service
Apple Complimentary Support

WARRANTY OBLIGOR FOR REGION OR COUNTRY OF PURCHASE

Region/Country of Purchase

Apple

Address

Apple Computer Brasil

Rua: Leopoldo Couto Magalhaes

Ltda

n° 700, 7° andares, Sao Paulo, SP, Brasil

Americas

Brazil

04542-000
SAC: 0800-761-0880
https://www.apple.com/br/support

Canada

Apple Canada Inc.

7495 Birchmount Rd.; Markham, Ontario,
Canada; L3R 5G2 Canada

Mexico

Apple Operations Mexico,

Prolongaciem Paseo de la Reforma #600,

S.A. de C.V.

Suite 132, Colonia Pefia Blanca, Santa Fe,
Delegacion Alvaro Obregon, Mexico D.F., CP
01210, Mexico

United States and Other Americas Countries

Apple Inc.

1 Infinite Loop; Cupertino, CA 95014, U.S.A.

Europe, Middle East and Africa

Russian Federation

Limited Liability Company

5 Petrovka Street, Berlin House Business

Apple Rus

Center, 107031, Moscow,
Russian Federation

Apple Teknoloji ve Sati

https://www.apple.comleg al/war ranty'products/iphone-eng I i s h. html

FSM Mahallesi Poligon Caddesi Buyaka 2

Limited Sirketi

Sitesi No:8, Blok No.2 (C Blok) Kat:1 8 34471

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Omraniye Istanbul, Turkey

All Other Countries

Apple Distribution

Hollyhill Industrial Estate Hollyhill, Cork,

International

Republic of Ireland

Asia Pacific

Australia; New Zealand; Fiji, Papua New

Apple Pty. Limited.

PO Box A2629, Sydney South, NSW 1235,

Guinea; Vanuatu

Hong Kong

Australia Tel: 133 622

Apple Asia Limited

2401 Tower One, Times Square, Causeway
Bay; Hong Kong

India

Apple India Private Ltd.

19th Floor, Concorde Tower C, UB City No
24, Vittal Mallya Road, Bangalore 560-001,
India

Japan

Apple Japan Inc.

6-10-1 Roppongi, Minato-ku Tokyo
106-6140, Japan

Korea

Apple Korea Ltd.

3901, ASEM Tower; 159, Samsung-dong,
Gangnam-Gu; Seoul 135-798, Republic of
Korea

Afghanistan, Bangladesh, Bhutan, Brunei,

Apple South Asia Pte. Ltd.

Cambodia, Guam, Indonesia, Laos, Singapore,

7 Ang Mo Kio Street 64
Singapore 569086

Malaysia, Nepal, Pakistan, Philippines, Sri
Lanka, Vietnam

People's Republic of China

Thailand

Apple Computer Trading

Room 1815, No. 1 Jilong Road, Waigaoqiao

(Shanghai) Co. Ltd.

Free Trade Zone, Shanghai 200131 China

Apple South Asia

44th Floor, Room No. HH4401-6, The

(Thailand) Limited

Offices at Central World, 999/9 Rama 1
Road, Pathumwan, Pathumwan, Bangkok
10330 Thailand

Taiwan

Apple Asia LLC

19F., No.1, Songzhi Rd.,
Xinyi Dist., Taipei City 110,
Taiwan

Other Asian Pacific Countries

Apple Inc.

1 Infinite Loop; Cupertino, CA 95014, U.S.A.

0 2013 Apple Inc. All rights reserved. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.
060912 iOS Warranty US v1.0

Warranty Selector

Warranty Information
Additional Legal Rights for Consumers
For consumers, who are covered by consumer protection

Non-branded Apple products / Third Party Products
Apple's One Year Limited Warranty does not apply to

laws or regulations in their country of purchase or, if

products that are not Apple-branded, even if packaged or

different, their country of residence, the benefits conferred

sold with Apple products. Non-Apple branded products

by Apple's One Year Limited Warranty are in addition to all

may have the benefit of a manufacturer's warranty provided

rights and remedies conveyed by such consumer protection

by the product manufacturer - please see your product box

https://www.apple.comleg al/war ranty'products/i phone-eng I ish.html

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Apple - Legal
laws and regulations, including but not limited to these
additional rights.
For further information on rights provided by
consumer law, please click here.

https://www.apple.comleg al/war ranty'products/iphone-eng I ish.html

and literature for details.
Warranty Obligor for Region or Country of Purchase
A worldwide list of companies obligated under Apple's
Limited Warranty. Learn more

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