Moore v. Apple Inc.

Filing 1

COMPLAINT CLASS ACTION COMPLAINT against Apple Inc. ( Filing fee $ 400, receipt number 0971-8621066.). Filed byAdrienne Moore. (Attachments: # 1 Exhibit Exhibit 1 to Class Action Complaint, # 2 Exhibit Exhibit 2 to Class Action Complaint, # 3 Civil Cover Sheet)(Katriel, Roy) (Filed on 5/15/2014)

EXHIBIT 1
MOORE V. APPLE INC. CLASS ACTION COMPLAINT

iPhone Won't Deliver iMessage Texts To Android - Business Insider

Page 1 of 2

An Apple Employee Admits That iPhones
Often Won't Deliver Texts If You Switch To
Android
JIM EDWARDS
MAY 14, 2014, 10:06 AM

For years, Apple has said
very little about
persistent rumors that
its iPhone text
messaging system in
some way discriminates
against Android users,
either by delivering
messages to them late or
not delivering them at
all.
Now an Apple customer
support employee has
admitted to Lifehacker's
Adam Pash that, in fact,
"a lot" of users have this
problem: If you switch
from an iPhone to an
Android, iMessage won't
deliver texts from iPhone
users to your new Android phone.

Stephan Ridgway / Flickr, CC

There is no fix in sight, Pash says he was told. (At Business Insider, I've had a version
of this problem firsthand: My iPhone colleagues get my texts immediately; those on
Android seem to get them later, up to a few minutes behind.)
The issue was raised earlier this year by The New York Times, Mashable and Fast
Company. The latter went so far as to allege, "Apple is punishing you for ditching your
iPhone by cutting you off from your friends, and they want to make it feel like you
need to be on an Apple device to talk to the people you care about."

http://www.businessinsider.com/iphone-wont-deliver-imessage-texts-to-android-2014-5

5/15/2014

iPhone Won't Deliver iMessage Texts To Android - Business Insider

Page 2 of 2

We spoke to Apple recently and it pointed us to this customer support page which
instructs users how to turn off iMessage so that other iPhones don't continue to try to
deliver messages to your disused iMessage address. The technical issue here is that
iMessage is not the same as a regular mobile phone text. It's a separate, different
system. Texts get "stuck" briefly or permanently inside iMessage when they're
directed to someone who has switched their number to an Android phone because
they're trying to find your old, inactive iMessage address.
Apple's customer support was initially useless when Pash called for help. Pash writes:
Apple Support: “Can you try deleting the contact from your new iPhone and readding it?”
Me: “I can’t tell everyone I know to delete and re-add me as a contact.”
Eventually, the service rep admitted there was a problem. Pash writes:
This is a problem a lot of people are facing.
The engineering team is working on it but is apparently clueless as to how to fix
it.
There are no reliable solutions right now — for some people the standard fixes
work immediately; many others are in my boat.
This is, apparently, a key admission from Apple. Previously the company had advised
people to actively switch off iMessage before disposing of their old iPhone in favor of
an Android. Its help page hints at how long the Android text issue lasts, too:
If you want to transfer your SIM card or phone number to a device that doesn't
support iMessage
Go to Settings > Messages and turn off iMessage if you plan to transfer your SIM
card or phone number from an iPhone to a device that doesn't support iMessage.
If you don't, other iOS devices might continue to try to send you messages using
iMessage, instead of using SMS or MMS, for up to 45 days.
We asked Apple for further comment but did not immediately get a response.
* Copyright © 2014 Business Insider, Inc. All rights reserved.

http://www.businessinsider.com/iphone-wont-deliver-imessage-texts-to-android-2014-5

5/15/2014