Trumbull v. Service Corporation International (SCI)

Filing 96

MOTION by Plaintiff Nancy Trumbull for judgment Motion for Relief from Judgment and in the Alternative Motion to Alter or Amend Judgment (Attachments: # 1 Exhibit A, # 2 Exhibit B, # 3 Exhibit C, # 4 Exhibit D, # 5 Exhibit E, # 6 Exhibit F, # 7 Exhibit G, # 8 Supplement 10, # 9 Supplement 19, # 10 Supplement 29)(Greene, Martin)

FAMILY SERVICE GUIDEBOOK

Tab

IrLk{\c((
-L
1
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SECTIONS

3J:)-

Title

‘oj

,
th

The Family’s Perspective

1

Inoductlon to Family Service

2

Cemetery First Call

3

At-Need Arrangemeat

4

V4sltatlon Service

5

Committal Service & Preparation

6

Arrangement Continuation Visit

7

Offering Protection to Referred Familie

8

MaintainIng Relaticnships with Fam

9

Procedures for Seamless Service to

s

ilies

Families

ApperijIjccs

10

Skills or Enhancing Customer Relation

11

Definition of Terms

12

Forms

13

Scripts

ships

NT00522

s,

Note to New Counselors

7-

Guidebook provides ciitical information that
you will need to be successful in you
position. A set of bninmg cowses baa bee
n developed in Dignity University to help r new
you to
understand and beg
in to tao the informa
tion In this bock. Successful complet
ion ofthese cowses
is required for Dig
nity University Associate level Certific
ation
To csaSete manag4edaerdaln, ask
your
attending the session, take the applicable pos manager when the next session is scheduled. After
t test in Dignity University, After you hav
completed the post test, your manager
e
Will be notified, by email, of us need to
do a Skills
Evaluation with you, if applicable. You
can also remind yu i””eg’ of your ze.d
complete the Skills Evaluation
rneas to
This

lb naWe a s4s14.d medal., reglilk for
th.
the instmctions, and check in withlyour ‘nn course and prin gut the self-study guide. Pollo
ger as instructed. Then, complete
Arft. your manager will be notifie
d, by email, of the need to do a Skills Ev the post teat.
aon wit
applicable. You can also remind your ntg
of your readiness to complete the Skills h y jf

)
Coane Name

7e

The Family ServiceCouneelar OujdebookOve
rview
Understanding the Family Service Counselor
Position
Trri.ii sod Meamirements
Csmvery hst Call
At-need Auement Essentials
At-need Auengmment Preparations
CimetsiylThiu
At-need A IanLsDept Conftrmice
Cuui’ta’ Savlce & Prqiarsilcsi for It
nesuepf Camtlmmtioc Visit
Oiiig Protection to Rehrad Families
Miniaining Relationship. with Families.
Procedorea and Skills

Miaqered

!4._
S1f4d

-

-

Self4ed
$$fed
Self-led

Self-led
S.lfed

-

Past
Tern on
Dli?
Yes
Yes

Ye.
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Ye.

-

Eselaad.,,7
No
No
No
No
No
Yes423
Yes(2)
Yes
Yes

—

Yes
Yes

‘-1

Section Ebven
ci Tme

DEFINITION OF TERMS
Acknowledoement

Cards of recognition sent to friends fcr kindness
shown to a
decedent’s family.

Air Tray

A tanfcr container consisting of a wooden
tray with a
cardboard covering for the

Alternative Container

A non-metal zeoaplacle or enclosure, without
fixed interior lining, designed for the encasement snistlon or a
of human
remain sndmi of cardboard, pressed-wood,
composition
material, pouches of canvas or other materials.

Arrangement

A meethig between funeral andlor cemetesy
service personnel
and the client family for the discussion of fune
ral and/or
cemetery arrangements.

Cards

COnIWeA,Ce

At-awed

Funeral or cemet, arrangements mede at the
time of death.
At-need sales can include interment rights (land
spac
mausoleum or lawn crypta, niches or um spaces), es,
and
merchandise such as bronee or granite markers,
granite bases,
vaults, monuments and vases.

Automobile List

A list created in preparation for a funeral
procession noting the
automobiles, their positions, and the names of
the occupants.

Autopsy

The exaimnarion of a corpse to determine the caus

Backhoe

Motorized equipment, primarily used in ceme
teries,
of a hydraulic “scoop.” Used to dig or “open” grav consisiig
es, or pethi
disintennents or other applicable duties.

Base

Granite or concrete foundation for a marker or
monument.

(Age ,iferred to as Rbmerl

au

Block

09/01/05

e ci dea

A group of land or lawn crypt spaces May
also be referred to as
a garden or section.

Dgn1ty Memailal
Famly Seiva Coureelor Guidebook- Impart Method

Burial Card

Burial Permit

A legal paper issued by the local government authorizing
disposition of human remains.

BurIaVTranslt Permit

A legal domiment issued by a governmental agency enthcdziusg
transportation andlor disposition of human remains.

Cadaver

Deed h’mi-i body donatedto lnedi&reseasc)L This i.
r
teadthsg psrposee (e.g.. medical school students), anatomi,çal
or
pathckgical reaearoh.

Carapace

Technical name for the lid or any top seal of an outer burial
container.

Cash Advance

A cash advance is a charge on the funeral at-need contact
for
d
3
merehandise or services involving a non-Company ( pasty)
vendor. The Company charges the customer, then coordins
d
with the 3 party vendor on behalf of the customer for
items
such as obituaries, clergy, death certifii,atrs. escorts organists,
outside funeral directors, etc. The Company pays the 3 pasty
vendor on die client’s behalf.

Casket

Usually rectangular shaped and larger than a coffin; pimiril
y
usedin the United States and Cwi4

Cemetery

An area of ground set aside and dedicated for die final
disposition of decederns.

Cemetery
Arrangements

The cemetery service details, including financial arrangements

Cemetesy Master
Plan

A written and graphic guide to the development of the cemete
ry.

Cenotaphs

2

Gesnetesy record consisting of a description of contiguous
property, names of decnts, dates of death and interment
and
any other pertinent information related to said property.

Memorialization provided for those interred elsewhere. Also
applicable when remains are unrecoverable.

.

(2006 Sd Funeral 1

y Purchasing Cooperative, Inc All Rights Reserv
ed

SecUon Oeven
., r.

Chapel

Building or an area of a building in which services are
conducted.

Chaplain

An ecclesiastic attached to the milkary or to the chapel of an

institution.

Coach

Coffin

Usually six-sided and anthrxipoldal (human-shaped narrow
the head, wide at die shoulder,, narrow the feet); primarily at
used in cowinies other than the United States end Canada
(both
of which use caskets).

Columbarlum

)

A motor Veltide designed and used for die conveyance of
casketad remains from place to place or removal from place
of
death.

A etnicture room or space in a building or suucture used
for the
entombment of cremated human remains.

Combination
Shipping Case

A transfer container consisting of a particle-board box
with a
cardboard *y and COV tO satisfy airihipprng regulations.

Common Carrier

One who publicly undertakes to uanspcit from place to
place,
for a stated compensation, the properly of any person who
may
request his services up to the capacity of his facilities.

ConcretWS.ctlonal

An outer enclosure constructed of concrete. The box is usually
unpainted, very simple, and uses no type of sealing compo
und or
mechanism normally found in vaults.

Corner Markers

Small (usually no larger than 8” x 8”) markers of concrete
bronze, possibly displaying an initial or emblem, outlining or
contiguous property owned by a single person or family; can
also refer to concrete markers (usually below ground surface
)
used by the cemetery staff to identify particular “lots”
“blocks,”

-

“sections,” etc.

Coroner

A public officer whose chief duty is to investigate death
when
the question of accident, suicide or homicide may be evident
where there was no doctor in attendance. The coroner also or
holds
inquests and affixes blame and responsibility.

Corpse

A dead human body.

O9I1fO6
3

Dignity MemoflaI
SaMos Cemasior Gutook. Impa U

Cortege

A fimeral procession.

Cremated Remains

A term used to identify human remains after a cremation takes
place.

Cremation

The reduction of a dead human body to inorganic bone
fragments by intense heat in a specifically designed retort or

CrmaUOfl
AUthOEfritiC

Fqtflt signed by each responsible party (generally the eloseat
permission to the funeral home to SchedUle
de io,rofthe decedent. The form may also designate a
remains as well as authorizing the
i:idiipfmcclIanjcal
devices within the

Cremation Log

Manual recoid kept the crematory location of all dispositi
of cremation, names of die decedents, date of cremation, funera]
home or other service provider, disposition of cremated reniajag
andlor details of persons authorizing cremation.

CmaUon Penn ft

A certiflcazç issued by local government giving pernusaion for
cremation of the decedent.

Cremation Scattering
Authorization

Form signed by the responsible parties to give permission to
the
funeral honie to scatter the cremated remains a a designated

Cremation Viewing
Authorization

from any liability that may arise om the family viewing the

Form signed by the responsible parties to release the Jocatic,i

cremation, Tide form is neceisaiy if the responsible party has
indicated that the family wishes to be present at the crematory
to
view the cremation.

Crematory
Crypt

4

A furnace or retort for cremating a dead human body; ‘building
thai houses a retort.
A chamber of a mausoleum of sufficient size, generally used
to
contain the casketed remains of a deceased person.

2OO6 Sd Funeral

wTXMS c Purchasing Cooperative, Inc. All Rights Reserved

Sicuon Eb,en
D.lb,IWa., I Turns.

Crypt Front

Facing of a mausoleum space (may be bronze, marble or
concrete) that displays name(s) of decedent(s) entombed therein
and dates of birth and dea&

Death Crtfflcate

A legal document showing vital statistical data and cause of
death partalning to the decedent.

Dcedent

A deceased parson.

Diagram Card

Used to detail property description, previous burials, space for
at-need burials, and faiire designations of spa for burials.

Disinter

To remove human remnc from the place of interment

Disinterment
Vlewhg
Authorization

Form signed by the responsible parry to release the location from
anY liability tiuat may arise
IUCflL This form is flece!!y if the responsible pmty has
indiCated that the family wishes to be present at the disinterment.

Disposition

This is scormunon industry term, however, the definilion vvies
by state. Be familiar with your state’s definition of this term.

Dressing Room

A facility usually located in close proximity to a preparedon
room that is used for dressing, cosmetizing, hairdressing, and
casketing deceased human remains.

Embalmer

One who is licensed to disinfect, preserve and restore the dead
human body to a natural life-like appearance.

Emblem

A standasdized design of vaaious groups or organizations ti
maybe used in designing a monumenUmarkeiaypt front,
placed on or near a casketed remains or “memory table” in cases
of memorial service wth no remains present. (e.g. Mason,
Shiiner, Omder of Eastern Star, Star of David, Knights of
Columbus, Fire Department, Police Department, Seal of
City/State, etc.)

Endowment ,g,.e

Refers to funds set aside by law to provide for the future care
and maintenance of the cemetery. Also referred to as Pcrpetua)
care.

(au. .aU seas

09/01/06

Dignity Mernonaf
Family SeMce Counselor Guidebook- Impact Method

Entombment

The t of lacing casketed or cremated remains in a mausoleum
Crypt. Thi would mclude the removal of the crypt front, sealing
of the crypt and replacement of the crypt front.

Escort

To ompany as a leader of the procession or guardian of a
group to protect.

Evening Service

Generally ,efers to a service preceding some type of service the
next day.

Evening Vigil

Generally a Catholic church term referring to the evening or day
before d service followed by a mass or ether funeral service.
Other denominations may refer to Itolding a vigil” which is
Sunil.rtoi “wake” which means sithngwith the cuketed
remains according to custom in certain ethic groups.

Family aj

The car set aside far the use of the immediate family of a

decasid individual.

Family Service
Counselor

A person who makes cemetery arrangements with families and
assists their familylfriends with preneed protection.

First Call

The initial visit of the funeral director to the place of death for

the purpose of removing the decedent and securing essential
information.

First Call Car

The automobile generaily used for transporting of the human
remains from the place of death to the mortuary.

Flag

A cemetery term describing the method used by cemetery
admlniatration personnel to identify a specific cemetery space to
be opened for burial of remains. (see Blind Check procethrres)

Flag Case

An item usually made of wood (and possibly glass) designed to
hold the United States flag when the flag has been properly
folded into three corners in compliance with the Veteran’s
Administration regulations; may also include emblems or space
to display medals or other honors achieved while serving in the
Armed Forces.

Flower Van

A vehicle used to transport floral tributes from the place of

service to the place of disposition.

02006 Sd Funeral & MTOOIII

i

Purchasing Cooperative. Inc All Rights Reserved

Section Ebven

o r.,,

Flower Room

A room in the funeral home for the receipt and cam of flora)
tributes.

Funml

Services held at the time of disposibon of human remains with
the body present.

Funeral
Arrangements

The financial and service details of a funeral, including the
method of payment.

Funeral Coach

A vehicle for tamapotting decedent, may be used on initial
removal from puce ci death ci used to anspoiI caskesed
remains from place of service to place of fluial disposition.

Funeral Counselor

A person who makes funeral arrangements with families but
does not
remains. Usually licensed by the state.

Funeral Director

An individual licensed to prepare human remains for interme
or other means of dispontion; a person who conducts funeral

services and counsels with family and Mends of a decedent.

Funeral Home

A building used for the purpose of embalming, conducting
funerals and supplying 4ineTal merchandise.

Funeral Program

A pamphlet made available at the funeral service giving details
about the decedent and the funeral arrangements.

Grave

Space or plot of land where human remains are interred (can
include cenotaph; see definition).

Grave Space

One land interment space.

Graveside Service

Funeral service conducted at the cemetery; may or may not baa
continuation of previous church, chapel or memorial service;
may or may nor be conducted at the actual site of interment.
but
rather at a centralized location within the cemetery (mausoleum
chapel, gazebo, etc.).

Honorarium

An unsolicited gift; usually a gratuitous payment for
professional services.

)
09101/06

NiQOIS?

7

D Mem
Famdy Service Counselor Guidebook- Impact Method

Humanistic Funeral

A funeral nrc that is devoid of religious connotation.

Immediate
Disposition

Disposition of human remains that is devoid of funeral rites at
°P°°”.

Inquest

An official inquu’ or examination to determine the cause of

death.

ln-Stat

Refers to she thee when the caslcted remains (or, in some
a “day bed” or “diessing tilde”) will be placed at a designated
place for sends and family to call and pay respects; more
commonly, “in state.”

Interment

The act of burying cuketed or cremated remains in the ground.
This includes ccllecbve acts required to epare the interment
site, place the remains in die grave or burial’ unit, close the grave
and correct the appearance of disturbed areas.

interment Book

Manual records of all intemwnts entombreents, inumments
maintained by cemeteries. Includes name of decedu, date of
death, date of service, service provider, outer burial container,
sizeltype of casket, etc.

Interment Order &
Authorization

Cemetery foem with written permission by cemetery property
legal nest of kin for the burial of specified human
remains in specified cemetery property.

Inumment

The act of removing the niche front or cover, placing the urn
containing die cremated remains into the niche space and
replacing the niche finns or cover.

Laminated Obituary
Gaids

Family follow-up tool, usually supplied by a local newspaper or
party distributor, containing a laminated copy of the
newspar notice of the arrangements for a decedent and a verse
or prayer (Houston Chronicle: “Sunshine Fades and Shadows
Fall, But Sweet Remembrances Outlast All”).

Land Space

An area of ground for a wet space.

—o ,WnU to s Grey. Space)

8

d
3

02006 Sd Funeral a lTVOSII y

Purchasing CocpeiatiVc. Inc. All

Rights Resery

Sctlcn E’even
of Tew,g

Limousine

A motor coach seating three or more passengers separately from
the driver’s compartment.

LocaUon (Affiliate)

A funeral or cemetesy establishment owned and operated by an
affiliate of Service Corporation International.

Lot

Cemetery term specifying a specific area cia cemetery;
generally a lot” consists of several (6-12-24) uspecesfl and a
êSeCtiofl consists of several lots.”

Marker Bench

Cemetery term desigr’ an upright concrete, granite or
ng
4
matle bench located oacemetery property, designed and
inbed according to the specifications of the cemetery
property owner within the rules and regulations set forth by the
cemetery.

Markers

Permanent ideflflCaiiOfl pieces sold to memorialize or mark tic

grave of a deceased person. Markers can be made of bronze or
granite. lzy are usually Installed level with the ground on a
concrete or granite base foundation. Also sold for identification
and referred to as markers: upright stone monuments or
headstones, vases, bronze letters, memorial benches, etc.

Mausoleum Ciypt

A Chamber of sufficient size to entomb the casketed remains of
one or more deceased persons. The mausoleum crypt is normally
fronted by marble, granite or a similar substance.

Mausoleum (indoor)

Building designed and constructed to provide crypt spaces
within an enclosed smacmre that Ii usually heated and airconditioned. These buildings often provide support facilities
such as offices, storage, restroom facilities and maintenance
areas. If the maisoleum also contains a chapel It ray be refecred
a chapel mausoleum. These building&can be several stories
high, thereby making more efficient use of limited ground space.

Mausoleum Niche

A small space in a mausoleum for the entombment of cremated
remains.

Mausoleum Garden

Building designed and constructed to provide crypt spaces
within an open-air structure with or without covered patios,
landscaping, art work, and support facilities. These buildings are
generally three to eight crypts high.

09101/06

9

Family Service Counselor Guldeboelt Impact Malbod
-

Medical Examiner

A forensically ained physician whose duty is to investigate
qistonabk or unattended deaths.
Generic cemetery term usually associated with any marketable
item that recognizes a Ufe lived; e.g. monument, marker, niche
plate, urn garden plaque, crypt plate, cenotaph, ,na,ker bench.

Memorial
Authorization Fonn

A work order that gives permission to o,r, instafl, inscribe or
stores moiiuinerfl, marker, plaque, base, vase, or second

MemOrial Folder

A pamphlet made available at the funeral service giving details
about the deoed and die funeral arrmgements.

Memorial Order

Cemetery turn describing a form detailing manufacturer,
material, size, lettering style, specific inscription or engraving
details tori msrker/monsmenL

Memorial Pai*

A cemetery, or section of a cemetery, restricted to flush-to-theground nmdcess.

Memorial Service

A service conducted in memory of the drcrdent without the
presence of the remains.

MemorIalizatIon

This term refers to any permanent system designed to mark or
record the names and other data pertaining to a deceased person
or those who preanange.

Monument

An upright stricture of stone or metal commemorating the lIfe
deeds. or career o(adeceased person.

Monument Garden

A designated area within a cemetery restricted to upright
markers.

Morgue

A place to which remains are removed pending identification by
relatives.

Niche

A space within an above-ground stricture in which cremated

remains are placed (e.g. columbarium, niche, wall or niche
bank).

tO

t

2008 SCI Funeral I

j

Purchasing Cooperative.

Inc.

All Rights Reas

Secuon Ebvss
W

Niche Bank

Cemetery term describing a “wall” in a columbarmum of spaces
for inurnment of aemated remains.

Obltuaiy

A notice of the death of a person, particularly a newspaper
notice, containing biographical mfonnation..

Obsequles

Puneral rites or burial ceremony.

OfflCIãlit

One who conducts a service or ceremony.

;‘

A fully enclosed container used as an outer enclosure for the
burial casket. This can Include vaults, concrete boxes, etc.
a, Un.)

Pall

Acover,genuallymadeofcloth,placeontoacasketpriorroa
funeral service

Pallbearer

One of the persons who cany or attend to a casket at a funeral.
There are active pallbearers (who actually carry the casket
usually 6-8) qpd hono,qty pallbearers (who do net carry the
casea butaaseaca?1s).
—

Personal Planning
Guide

The PCrsonai Planning Guide is a booklet of fornh to be filled
out by family or friends before a death occurs. The forms
include vital itabatics (used for death certificate infonnation),
military information, obituary information, funeral service
information, financial infonnation, Social Security fonas, and
persons to be notified in case of death.

Plaque

MemcdahI4on usually associated with an urn garden,
columb.iium or mausoleum.

p,.Junded Funeral
Arrangements

Those funeral anangements made in advance of death that
include provisions for funding or prepayment.

(a’so ,.IWmd to — Prepbn

Funeral AnanWIfl,IfltJ)

Preneed sales are all sales made in advance of death. All sales
contracts not specified as at-need sales are considered premed.
See appropriate sections of the Cemetery Manual for further
explanation.

09/01/06

11

O Memoria
Family Service Counselor Guidebook. Impact Method

Prearranged Funeral

Arrangements that have been completed by an individual pnor to

Pre-deveiop.d or
Unconstructu
Ar.a’BulIdIng

Designd seas rn buildings within a cemetery that have been
mapped and planned for future conatniedon. Such areas may
land .rdens, lawn ayp( gardens mausoleums, or niche

Preparation Card

A iaepraian Cud lea form completed by a funeral director
after leldie
fmilY• It records the
P”’’

preáws mily rni,r hav gpepirationfthe
dd’IWLS,oedrdurIngpreparadoe
A’
1
,

-

-

Preparation Room
Procsslon

The movement of the funeral from one place to another.

Quit Claim

A form signed by the customer that releasea or ansfers itc
in cemetery interment rights andlcr merchandise for the stated
atnourn of equity, and authorirs issuance of ownership to
someone else or back to the originated cemetery for rewrites
(upsilee, downeales, and relocations) and ansfus. It releases
the cemetery from related liability.

ReceMng Case

A service in which a funeral home receives a body from another
funeral home for disposition.

Reception

A formal receiving of family and friends following a funera]
service, graveside service or memorial service.

Register BOOk

A memorial bOOk with biographical infonnaiion and a list of
those attending services. Also includes service and disposition
information.

Relnterment

Inteniient of deceased human remains that were interred and
then disinterred.

Removal

12

The portion of die funeral home desig ad and equipped for

A physical moving of a dead human body, usually from the
place of death to another location such as a funeral home.
Funeral jargon, sometimes synonymous with ‘first call.’

c 2006 SCI Funeral

,n’oe.,s y Purchasing Cooperative. Inc. All RIghts Rewve

Section Eleven

D.liaWon of yp

Retort

The cremation chamber in a creznatoiy.

Rubbing

Ihe usage of a special type of paper product to produce a

replica, in detail, of a marker/monument designer leUering
style
in an effort to duplicate the type of marker/momnnent
.

Sales Map

Drawing that shows die location of individual intermen
t spaces
within a cemy section. Can be for mausoleum, niches,
land
an&or lawn aypt areas.

Scatt.rlflg Gardens

A desigazed aia in arnety used for scattering cresna
ins.
These areas normally are covered with rock or gravel and
are
14 and have an aredesipiated for memorialization.

Section

A oup of grave spaces or lawn crypt spaces. May also
be

to as agarden or ablock.

Secular

Non-religious a service or musical arrangenlenc th does
not
venture into religious theology; nor is clergy present.

Selection Room

That po4on of die wieral home that contains displays
of
caskets and other funeral merchandise such as urns, vaults,
markers, enhancement packages and other items for revie
w and
selection by client families.

Service

A formal, dedicated gathering and liturgical exercise to
honor
the decedent.

Shipping Case

Container in which the casket is placed for shipment.

Trlsaglon

A prayer service (usually held the evening before the
funeral
service) associated iIh the Greek Orthodox and Lastern
Orthodox churches.

Undertaker

An outdated term that is applied to a funeral director
and/or
embalmer.

Urn

Container for cremated human remains.

Urn Garden

Dedicated portion of cemetery reserved for interment
of
cremated remains and installation of urn garden plaques.

oi/O6

NTQOteS

13

Famliy SeMce Counselor Qideboak lnact Method

Urn Vault

An outer burial container for cremated remains.

Vases

(a) A feature of a monument or marker far holding flowei
or
other mamor.bL
(b) A receptacle far floral tributes to be displayed at a funera]
satvice memorial service or graveside service.

Vault

A type of outer burial container. A vault may consist of
concrete, fiberglass, pIc, steel, tInl.i Keel, Ca%lpc
or

nm

Vete.afls’
Admlfllstration
Video Tribute Tap.

.d
A3
producer videocassette tape created as a tribute to a
dsoedenL Usually associated with a memorial service
where die
remains are not present.

Wsftatlon

The visiting of Mends and relmive at the family residen
ce
andlar mtary to pay respects to the decedent prior to
the
funeral service.

Visitation Room

Portion of service provider facility where family and friends
meat dwing informal viewing and visitation, usually prior
to
evening service, funeral service, memorial service or
graveside
service.

Vital Statistics

The collection, tabulation and interpretation of data concer
ning
birth, marriage, divorce, sickness and deatiL

Volume Case

Cues that count tmyard sales averages in Company

Wake

14

1dattdiflInistest benefits for those who
servedlñ the U$.irmed farces.

A term often associated with ‘visitation’. It specifically
refers to
a vigil or watch. (See also Evesuig Vigil.)

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weeeas

reporting.

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