Oracle Corporation et al v. SAP AG et al

Filing 994

Offer of Proof Regarding The At-Risk Report and Impact on Damages Analysis by SAP AG, SAP America Inc, Tomorrownow Inc. (Attachments: # 1 Exhibit A, # 2 Exhibit B, # 3 Exhibit C, # 4 Exhibit D, # 5 Exhibit E, # 6 Exhibit F, # 7 Exhibit G, # 8 Exhibit H, # 9 Exhibit I, # 10 Exhibit J, # 11 Exhibit K, # 12 Exhibit L)(Froyd, Jane) (Filed on 11/19/2010) Modified on 11/22/2010 (kc, COURT STAFF).

Oracle Corporation et al v. SAP AG et al

Doc. 994 Att. 6

EXHIBIT F

Dockets.Justia.com

From
Sent

Bill

Gardner
July

Thursday

27 2006 530 AM

To

ALBERT FRANCOIS

RANSOM BUFFY

[e-mail]

DUPUIS JEAN

Cc
Subject Importance Attachments

HUMPHRYS JOHN MCDONALD

FW Tr
High Oracle

Revised

Oracle Issues

Abitibi

lssues.doc

had

another

call

wth
with

Ahitib

today and
got
to

they

are

continuing extra
effoit

to voice to turn

their this

frustration

with

support
is

It

seems
recent

that
list

things of cases

are

going down
they

hill

quickly

and

wove

make an
the

around Attached
today that customer
vist

more
is

are struggling
to hire

or not
to

happy

with

response

They

indicated

the support

so inadequate
for

they our

had

consultants

VP

Chris

Madsen

and

most of their customizations develop need to take some new information

have

planned

August

9th with

What What

need
evaluation
their of their

big picture

technical

environment Hundreds

and

case

history

makes

situaton

so unique

of customers

have

made

the

move

from World

to

OW

Why

is

this

so

different
Is

there

loyalty

representative
of

or another

group

that

could

help

triage

their

technical

issues

Whats What
Is

our side
are

the

story
for

we

doing well

them Why
day-to-day
they

are things

so

bad
Is this

Are there
possible

issues during

fixable
their

anybody

managing
any
other

their

case
could

activity
talk to

upgrade

Do we have

customers

that

have

done

similar projects

Theyve
the out
last of

had

some

meetings with
but
this

TomorrowNow
ask
for

putting
in

$1

7m

at

risk

know weve

had

some

scheduling
job

difficulties

over

few months

Id

like

to

Canada and proceed

would

be

makng priority your help considerable breach of our stronghold Before the August
this

Weve

done

tremendous
9th
this

of keepuig Id
let like to

TN
link

meeting
list

some
best

of our technical
to

resources with
let

theirs to

do

some

information
for

gathering

Please review conference
call

and

me know

how

Please

me know

your

availability

mid-next

week

for

Thank you

in

advance

for

your help

Regards
Bill

Gardner

Servces 7700

Renew

Rep

Cnda
Denver

Technoogy

Way

CO 80237

phone [phone] fax 7197S74753

.h.om.cuppoft

Original

Message

From

Jacqueline_Lussier@abitibiconsolidatedcom
July

Sent Wednesday

26

2006

749 AM

To

bilLgardner@oraclecom

Subject

Tr

Revised

Oracle Issues

Bill

this

is

comments
the
last

our outstanding issue list for our current HR-Payroll implementation from World to Oracle is of little help with the issues we are having this the pattern is Generally

XE
we

As you can see by
have had
with consultants

the
for

Oracle

year
to

We
for

have

been

on our own
is

to

resolve
to

issues

and

most
cost

have

been

done Again

internally

or with
like to

we

have

hired

assist

us

This cost as

additional

our support
little

with

Oracle

would

understand what

support means

Oracle

we

are seeing

very

as

customer

ORCLOO37OI

79

have

heard

you

may be announcing
of

new

price

structure alternatives

so

we

will

be
is

interested
to

in

hearing

about

it

when we meet

in

August

The focus

our

meeting should

be what

Oracle

willing

offer

ACI

considering

We

are

staying
to

on

XE

with

no plan

to

move

from there

in

the

near future

No plans What
are

upgrade

our Operating
if

Systems
tax

our options
to

we

need
is

only

and

regulatory

updates
and

Our Order
of third

Cash process
for

completely

customized

we

are

supporting

our own

code

in

this

area with

the

help

party

vendor

development
receive

Can we continue

to

updates

for

the

APS

suites

only

without

support

Regards

Jackie

RØchemØ ar JqJer.e
Robert

er/SFfMfLJGSC

200607-26

0901

KuIykISIF/MTL/CSC
Jacqueline

Lussier/SIF/MTLJCSC@CSC

2006-07-13

1557
Objet Revised Oracle Issues

Thank you

Merci

Robert Kulyk
Abitibi-Consolidated

Inc Analyst de Business Analyst Paie et R.H de JDE

JDE

Payroll

H.R Systems
systLmes
et

Analyste

des

daffaires

514
Fax

394

3674

orlou

800

361

2888

3674

514

394-2146

[e-mail]

ORCLOO37OI

80