Trujillo v. Apple Computer, Inc. et al

Filing 117

RESPONSE by Jose Trujilloin Opposition to MOTION by Defendant Apple Computer, Inc. for summary judgment 53 (Attachments: # 1 Exhibit Group Exhibit A, # 2 Exhibit Exhibit B, # 3 Exhibit Exhibit C, # 4 Exhibit Exhibit D, # 5 Exhibit Exhibit E, # 6 Exhibit Exhibit F, # 7 Exhibit Exhibit G, # 8 Exhibit Exhibit H, # 9 Exhibit Exhibit I, # 10 Exhibit Exhibit J, # 11 Exhibit Exhibit K, # 12 Exhibit Exhibit L, # 13 Exhibit Exhibit M)(Rowe, James)

From: Sent: To: Cc: Subject:

Matthew Monday,

Willcott August

<[e-mail]> 6, 2007 3:55 PM

Lance Kunnath Trish Hambridge

<[e-mail]> <[e-mail]>

Fwd: M68 battery program

Hi Lance It looks like this page now contains a broken link. I did not see this link when I looked at the page on July 2.
http://www.aDDle.com/suDDortliDhone/service/batterv/ This link is dead: Just complete our iPhone service reauest form (httD://aDDle.com/suDDortiservice/iDhone). logic in place right now, and Trish told me that it

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Was this meant to go to WSS (when it beeomes available)? We don't have the battery replacement would not be needed until iPhones start to fall out of warranty (11 months from now).

Trish - is there a BOO for the necessary systems work that will be required? Is Heath working on the SAP/GeRM changes?

Thanksmw
Begin forwarded message:

From: Patricia Hambridge <[e-mail]> Date: July 2, 2007 5:56:53 PM PDT To: Matthew Willcott <[e-mail]> SUbject: Re: M68 battery program Matthew,
It would be mail-in repair & it would be needed a year from now. How much development work would be needed? Thanks, Trish
On Jul 2,2007, at 5:08 PM, Matthew Willcott wrote:

Hi TrishWhen do we need to have something in place for the M68 battery program? Will this use WSS? Do you have any additional details on the program that you could share with me? Thanksmw

Begin forwarded message: From: Lance Kunnath <[e-mail]> Date: July 2, 2007 7:02:27 PM CDT To: Matthew Willcott <[e-mail]> Subject: Re: M68 battery program Hi Matthew, Trish provided this content and asked to have it posted. Lance

On Ju12, 2007, at 4:51 PM, Matthew

Willcott

wrote:

Hey Lance Were you involved with the development of this page? http://www.apple.comlsupportJiphone/servicelbattery/

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Exhibi t I-

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We have not completed any systems work on this, and I was not aware of the program. The IPod battery program uses WUR. Were we planning to use WSS for this as well? Would it be a Whole Unit Replacement, or a Mail-In repair? Any idea where I can find more information?

Thanksmw

Trish HBmbridge iPod Product Service phone: [phone]

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