Express Scripts, Inc. v. Walgreen Co.

Filing 1

COMPLAINT (as redacted for confidentiality) filed by Express Scripts, Inc.; Filing fee $ 350, receipt number 0752-6354317. (Attachments: # 1 Exhibit 1 (redacted), # 2 Exhibit 2 (redacted), # 3 Exhibit 3 (redacted), # 4 Exhibit 4, # 5 Exhibit 5, # 6 Exhibit 6, # 7 Exhibit 7, # 8 Exhibit 8)(White, James)

EXHIBIT 6

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At Walgreens, our mission is to be the most trusted, convenient multi-channel provider
and advisor of innovative pharmacy, health and wellness solutions, consumer goods
and services in communities across America.
Unfortunately, our contract renewal negotiations with pharmacy benefit manager
Express Scripts, Inc. have been unsuccessful, and as a result, we will likely not be
part of Express Scripts’ pharmacy provider network as of January 1, 2012.

To express your desire to continue to choose Walgreens as your pharmacy provider, please click on the
button below that applies to you to show the recommended action to take.

TRICARE Plan
Participants

Employer-Provided
Plan Participants

Medicare Part D Plan
Participants

Employer-Provided Plan Info

Medicare Part D Plan Info

Sign The Petition
TRIC ARE Plan Info

Please refer back to this website periodically for more information on how
to participate in a plan that includes Walgreens in its network.

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9/2/2011

Issue at a Glance | I Choose Walgreens

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Issue at a Glance
Walgreens announced on June 21, 2011 that contract renewal negotiations with pharmacy benefit manager Express
Scripts, Inc. had been unsuccessful. As a result, we likely will not be part of Express Scripts’ pharmacy provider
network as of January 1, 2012. That means, beginning next year, Express Scripts’ network will no longer include
Walgreens pharmacies or Duane Reade stores.
This was not an easy decision to make. Walgreens is committed to providing quality, convenient and cost-effective
pharmacy services to our patients, but we cannot continue to deliver these services under the terms and rates Express
Scripts offered. As the largest provider in Express Scripts’ pharmacy network, we were surprised by their ultimate
stance during our talks, which made it clear to us that they no longer had an interest in continuing a meaningful
relationship.
As we continue to serve patients whose prescription drug benefit plans use Express Scripts through the rest of 2011,
we regret any disruption you may face beginning in 2012. We intend to do all we can to serve our patients.
Why We Can’t Continue With Express Scripts – Because It Does Not Value Community Pharmacy The Way That
We Do

We reluctantly reached this conclusion for the following reasons:
Express Scripts insisted on being able to unilaterally define contract terms, including what does and does not
constitute a brand and generic drug, which would have denied Walgreens the predictability necessary to reliably
plan its business operations going forward.
Express Scripts rejected Walgreens request to be informed in advance if Express Scripts intended to add or
transfer a prescription drug plan to a different Express Scripts pharmacy network, and to provide patients with
equal access to Walgreens retail pharmacies. Walgreens cannot reliably plan business operations without clear
terms, transparency and predictability governing the provider network relationship.
The Impact On You

There is no immediate impact. As we continue to serve patients whose prescription drug benefit plans use Express
Scripts through the rest of 2011, we regret any disruption you may face beginning in 2012. As you review the portions
of the website dedicated to your particular circumstances, we urge you to take the appropriate action outlined in order
to ensure that your choice of Walgreens is made known.

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TRICARE Plans | I Choose Walgreens

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TRICARE Plans
A History Of Service
Sign Our Petition

For over 100 years, Walgreens has had the privilege of serving the
pharmacy needs of America’s active duty and retired personnel and their

If continued pharmacy service by

families. We salute you and all you have done for our country. Today,

Walgreens is important to you and

Walgreens provides our pharmacy services to you as part of the

your family, and you want your

Department of Defense TRICARE program network of pharmacy providers,

voice to be heard, please sign this

and we are deeply committed to continuing to serve you.

petition.

We Hope To Continue Serving You

Let the Department of Defense

To continue serving you, for the past several months, Walgreens has been
in contract renewal negotiations with Express Scripts, Inc., the company
that administers pharmacy benefits for TRICARE and other health plans.
Throughout these negotiations, Walgreens has made many significant

and Express Scripts, Inc. know
that you value the quality and
convenience Walgreens strives to
deliver each and every day.

offers to Express Scripts.
First Name

Last Name

We offered to lower our current rates with Express Scripts for prescriptions
filled on behalf of TRICARE beneficiaries. In fact, under our proposal, the

Email

payment rates for TRICARE would have been lower than under Walgreens
commercial rates. In addition, Walgreens offered to separate its contract

Zip Code

with Express Scripts for TRICARE beneficiaries from all commercial
business with Express Scripts so that we would be in a position to continue
providing services for all active and retired military personnel. We do not

Submit Query

wish for military beneficiaries to be “in the middle” of this issue.
Working Hard To Reach Agreement

To date, Express Scripts has rejected all our efforts to reach an agreement that would keep Walgreens in the
TRICARE network of pharmacies after
December 31, 2011.
Our proposals for TRICARE patients remain on the table, and we would urge Express Scripts to reconsider these
offers so that Walgreens may continue to serve our military communities.
If Express Scripts continues to reject our offers, we pledge to work with you to make any transition after December 31,
2011, as seamless as possible.

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Employer-Provided Plans | I Choose Walgreens

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Employer-Provided Plans
Beginning January 1, 2012, Express Scripts will likely no longer have
Walgreens in its network, and Walgreens will not be able to serve patients

Let Your Voice Be Heard!

in employer-provided pharmacy plans that Express Scripts administers.
Download customizable

If you are uncertain as to whether your employer-provided prescription plan

language to use to mail or

is part of the Express Scripts network, you can typically find this information

hand deliver to your

through your employer’s Human Resources or Benefits department.

employer’s Vice President of
Human Resources, or click

If your employer provides your prescription benefits through the Express

here to send an email. Consult

Scripts network, you will be able to continue to fill your prescriptions at

your company’s intranet site or

Walgreens and Duane Reade drug stores through, but not after, Dec. 31,

phone book to find contact

2011.

information for your employer’s
Vice President of Human

Walgreens has convenient prescription refills close to home or at any of our
nearly 8,000 locations nationwide and more than 100 locations in Puerto
Rico, with the most 24-hour and drive-thru locations of any retail pharmacy.
We appreciate having you as a customer and hope to continue to be the

Resources.
Ask your co-workers to also
sign a copy of the letter and
share their voice, too!

destination for all your prescription and healthcare needs.

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9/2/2011

Dear Vice President of Human Resources of [insert Company Name here]:
I’d like to let you know that I Choose Walgreens, and that I value the care and convenience that my
Walgreens pharmacy offers me every day.
I recently learned that Walgreens will not be able to fill my prescriptions under the Express Scripts
plan starting in 2012. Will you help me ensure that I’ll have the same choice of pharmacies –
including Walgreens – that I’ve come to expect from our company? That way, I won’t lose my
personal relationship with a pharmacist who knows my health conditions, or have to experience
the disruption of a transfer.
Thank you for your time and consideration. Please help me keep my Walgreens.
Sincerely,
[Your signature here, if mailing]

[Insert your printed First Name and Last Name here]
[Insert your Insurance Cardholder’s Name here, if different than above]
[Insert your email address here]
[Insert your phone number here]

Email Your HR Department | I Choose Walgreens

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Email Your HR Department

Your Name: *
Your Email: *
Add up to 3 recipient email addresses
(the first one is required): *

Subject: *

I Choose Walgreens

Message: *
Dear Vice President of Human Resources of [insert Company Name here]:
I would like to let you know that I Choose Walgreens, and that I value the care and convenience that my Walgreens pharmacy offers
me every day.
I recently learned that Walgreens will not be able to fill my prescriptions under the Express Scripts plan starting in 2012. Will you help
me ensure that I will have the same choice of pharmacies, including Walgreens, that I have come to expect from our company? That
way, I will not lose my personal relationship with a pharmacist who knows my health conditions, or have to experience the disruption of
a transfer.
Thank you for your time and consideration. Please help me keep my Walgreens.

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9/2/2011

Medicare Part D Plans | I Choose Walgreens

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Medicare Part D Plans
A Potential Change In 2012
Walgreens will contact you in

As of January 1, 2012, Walgreens likely will not be part of the Express
Scripts, Inc. pharmacy network. Express Scripts, as a pharmacy benefit
manager, administers certain Medicare Part D prescription plans.
If you elect to stay in your current plan which may be administered by
Express Scripts, you will no longer be able to fill your Part D prescriptions
at Walgreens and Duane Reade drug stores.
Select a Part D Plan That Includes Walgreens

October regarding your Medicare
Part D choices. Remember that
the dates for the annual election
period have changed
(October 15 – December 7, 2011).
Click here for a list of Medicare
Part D and Medicare Advantage
Prescription Drug Plans that are

However, Walgreens will continue to serve most other Part D plans. If you’d

administered by Express Scripts,

like to ensure that you can continue to be able to fill your prescriptions at

Inc. As of January 1, 2012,

Walgreens and Duane Reade drug stores with uninterrupted service, you

Express Scripts will likely no

will need to select a different plan that includes Walgreens during the

longer have Walgreens in its

Medicare Annual Election Period from October 15 through December 7,

network to fill prescriptions under

2011.

Medicare Part D plans that
Express Scripts administers.

We Want To Serve You

Walgreens has convenient prescription refills close to home or at any of our
nearly 8,000 locations nationwide and more than 100 locations in Puerto
Rico, with the most 24-hour and drive-thru locations of any retail pharmacy.

Please speak with your
Walgreens pharmacist if you have
any questions.

We appreciate having you as a customer and hope to continue to be the destination for all your prescription and
healthcare needs.

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Medicare Part D and Medicare Advantage Prescription Drug Plans
administered by Express Scripts, Inc.
Following are Medicare Part D and Medicare Advantage Prescription Drug Plans administered by Express Scripts, Inc.
As of January 1, 2012, Walgreens likely will no longer accept these plans (as shown in this format):
Parent Plan Name

Part D Program Name

Abrazo Advantage Health Plan

Abrazo Advantage (HMO)
Anthem Blue Cross

Blue Cross Senior Secure Plan I (HMO)
Anthem Blue Cross and Blue Shield

Anthem Medicare Preferred Core (PPO)
Anthem Medicare Preferred Premier (PPO)
Anthem Medicare Preferred Select (PPO)
Anthem Medicare Preferred Standard (PPO)
Anthem Senior Advantage Basic (HMO)
Anthem Senior Advantage Plus (HMO)
Anthem Senior Advantage Value (HMO)
Blue Medicare Access Standard (Regional PPO)
Blue Medicare Access Value (Regional PPO)
Blue MedicareRx Plus (PDP)
Blue MedicareRx Premier (PDP)
Blue MedicareRx Standard (PDP)
Blue MedicareRx Value (PDP)
Blue MedicareRx Value Plus (PDP)
MediBlue Plus (HMO)
MediBlue Value (HMO)
SmartValue Plus (PFFS)
SureValue Basic (HMO)
SureValue Enhanced (HMO)
Anthem Blue Cross Life and Health Insurance Company

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Blue Cross MedicareRx Gold (PDP)
Blue Cross MedicareRx Plus (PDP)
Blue Cross MedicareRx Standard (PDP)
Freedom Blue Plan I (Regional PPO)
Banner MediSun

MediSunONE Classic (HMO)
MediSunONE Plus (HMO)
MediSunONE Premier (HMO)
Blue Cross and Blue Shield of Louisiana

RxBLUE (PDP)
Blue Cross Blue Shield Healthcare Plan of Georgia

BlueValue Basic (HMO)
BlueValue Secure (HMO)
Blue Cross Blue Shield of Massachusetts

Medicare HMO Blue PlusRx (HMO)
Medicare PPO Blue PlusRx (PPO)
Blue Cross of Idaho

Flexi Blue (PFFS)
Secure Blue (PPO)
True Blue Rx Option I (HMO)
True Blue Rx Option II (HMO)
CareOregon Advantage

CareOregon Advantage Star (HMO-POS)
Chinese Community Health Plan

CCHP Senior Program (HMO)
Clear One Health Plans

Clear One Essentials + Rx Plan (HMO)
Clear One Explorer + Rx Plan (PPO)
Clear One Practical Value + Rx Plan (HMO)
Clear One Premier Traditional + Rx Plan (HMO-POS)
Community HealthFirst Medicare Advantage Plan

Community HealthFirst MA Plan with Pharmacy (HMO)
Community HealthFirst MA Plan, Enhanced Pharmacy (HMO)
Community HealthFirst Medicare Advantage Extra (HMO)
Community HealthFirst Medicare Advantage Premium (HMO-POS)
Empire BlueCross BlueShield

Empire MediBlue Freedom I (PPO)

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Medicare Part D and Medicare Advantage Prescription Drug Plans administered by Expre... Page 3 of 4

Empire MediBlue Freedom II (PPO)
Empire MediBlue Freedom III (PPO)
Empire MediBlue Plus (HMO)
Empire MediBlue Select (HMO)
FirstCare Advantage

FirstCare Advantage Elite (HMO)
FirstCare Advantage Gold (HMO)
Healthfirst Medicare Plan

Healthfirst 65 Plus Plan (HMO)
Healthfirst Increased Benefits Plan (HMO)
Healthfirst Jade Benefits Plan (HMO)
Healthfirst NJ Medicare Plan

Healthfirst NJ Increased Benefits Plan (HMO)
Healthfirst NJ Medicare Plus Plan (HMO)
Medica HealthCare Plans, Inc.

Medica HealthCare Plans MedicareMax (PSO)
Medica HealthCare Plans MedicareMax Direct (PSO)
Medica HealthCare Plans MedicareMax Value RX (PSO)
Medicare y Mucho Más

Medicare y Mucho Mas – BASICO SELECT (HMO)
Medicare y Mucho Mas – ELITE (HMO-POS)
Medicare y Mucho Mas – Unico (HMO)
Network Platinum Medicare Advantage Plans

Network PlatinumPlus Pharmacy (PPO)
Network PlatinumPremier Pharmacy (PPO)
Network PlatinumSelect (PPO)
Paramount Elite

Paramount Elite – Enhanced Medical and Drug (HMO)
Paramount Elite – Standard Medical and Drug (HMO)
Preferred Medicare Choice, Inc.

Elite Dorado (HMO-POS)
MediMax Plus (PDP)
MediMax Elite (PDP)
MediMax One (PDP)
MediMax Plus (PDP)
PMC Max (HMO)
Rocky Mountain Health Plans

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Medicare Part D and Medicare Advantage Prescription Drug Plans administered by Expre... Page 4 of 4

Rocky Mountain Green Plan + Rx (Cost)
Rocky Mountain Plus Plan + Rx (Cost)
Rocky Mountain Standard Plan + Rx (Cost)
Rocky Mountain Thrifty Plan + Rx (Cost)
WINhealth Partners Green Plan + Rx (Cost)
WINhealth Partners Standard Plan + Rx (Cost)
SCAN Health Plan

My Choice (HMO-POS)
SCAN Classic (HMO)
SCAN Options (HMO)
SCAN Signature (HMO)
Sterling Life Insurance Company

Sterling Connect 2 (PFFS)
Sterling Option II (PFFS)
Sterling Partners (PPO)
Sterling Rx (PDP)
UCare

UCare for Seniors Classic (HMO-POS)
UCare for Seniors Standard D (HMO-POS)
UCare for Seniors Value Plus (HMO-POS)
UniCare

MedicareRx Rewards Plus (PDP)
MedicareRx Rewards Standard (PDP)
Unicare Life & Health Ins. Company

SecurityChoice Plus (PFFS)
UPMC Health Plan

UPMC for Life (PDP)
UPMC for Life HMO Rx (HMO)
UPMC for Life HMO Rx Enhanced (HMO)
UPMC for Life HMO Rx OH (HMO)
UPMC for Life HMO Rx WV (HMO)
UPMC for Life PPO High Deductible with Rx (PPO)
UPMC for Life PPO High Deductible with Rx OH (PPO)
UPMC for Life PPO High Deductible with Rx WV (PPO)
UPMC for Life PPO Rx (PPO)

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Frequently Asked Questions | I Choose Walgreens

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Frequently Asked Questions
What is a Pharmacy Benefit Manager?

A Pharmacy Benefit Manager (PBM) is a third-party administrator of prescription drug programs for employers, as well
as government health insurance programs such as the U.S. military health plan known as TRICARE. PBMs are
middlemen between health insurers and pharmacies, managing how patients procure their prescription medications.

Who is Express Scripts?

Express Scripts, Inc. is a Pharmacy Benefit Manager company that administers pharmacy services for health
insurance plans and programs such as the U.S. military’s health care plan (TRICARE), certain Medicare Part D plans
and certain employer-provided plans.
What is TRICARE?

TRICARE is the health care plan serving the Department of Defense and available to active duty service members and
retirees of the seven uniformed services, their family members, survivors and select others.
How do I know if my plan is administered by Express Scripts?

If your insurance is through TRICARE, then your plan is administered by Express Scripts.
If you have an employer-provided plan, simply ask your Human Resources or Benefits department. Or your local
Walgreens pharmacist may be able to provide this information to you.
If you have a Medicare Part D plan, the name Express Scripts should appear on the back of your card.
Who can help me if I have questions?

Your pharmacist at your local Walgreens would be happy to provide you with additional information.

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Help Center

Online Privacy & Security Policy
Privacy Policy and Consent
This privacy policy lets you know what information we collect, how we may share that information, and your choices
regarding the sharing of your information. This policy applies to Walgreens stores, Walgreens.com and other places where
we may collect personal information. By visiting Walgreens.com, you are accepting the practices described in this
Privacy Notice.
Collection
You can browse our sites without telling us who you are or revealing any personal information about yourself. Once you give us your
personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer
and storage of that information on our servers. We may collect and store the following personal information:

Email address, physical contact information, and shipping, billing and other information you provide to
purchase or ship an item;
Clicks and page information such as the address (or "URL") of the web site that you came from before
visiting our site, which pages you visit on our site, which browser you used to view our site and any
search terms you have entered on our site.
Chat session information for customers using our Pharmacy Chat service, which is logged for quality
control purposes but not linked to your individual pharmacy record
Customer service history including dispute resolution, correspondence through our sites, and
correspondence sent to us;
Other information from your interaction with our sites, services, content and advertising, including
computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP
address and standard web log information;
Information from other companies, such as demographic and navigation data; and
When you sign up for pharmacy services or order prescription drugs, our registration process asks you to
provide us with a limited amount of personal and/or health-related information. This information is
necessary to process your order and use our web site to access such functions as print prescription
history and Auto Refills. Categories of personally identifiable information include: name, address, phone
number, e-mail address, date of birth, billing/shipping information (credit card number, shipping address),
and Rx number.
Marketing
We don't sell or rent your personal information online to third parties for their marketing purposes.

Personalization and experience improvements: We may combine your information with information we
collect from other companies and use it to improve and personalize our services, content and advertising,
as well as measure and improve its effectiveness.
Walgreens advertising on other websites: We may advertise to you on websites other than
Walgreens.com using information provided by third parties. Examples include location-based advertising
to provide information relevant in your area, or advertising that is specific to your device (such as
iPhones, tablets, or Android phones). In some cases, third parties may allow us to target advertising
based on websites you have visited or demographic information. In these cases, your data is not
collected by Walgreens or shared with Walgreens for direct use in our advertising.
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Third Party Offers: We may send offers to selected groups of customers on behalf of other businesses.
When we do this, we do not give that business your name and address.
If you don't wish to receive marketing communications from us, simply indicate your preference under My
Account/Communication Preferences or by following the directions provided with the communication or advertisement.
Other Ways We May Use or Disclose Information
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized
experience.

Agents: We may employ other companies and individuals to perform functions on our behalf. These
functions may include fulfilling orders, delivering packages, hosting sites from this website or
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may not use it for other purposes.
Prescriptions: We will not intentionally release your prescription information other than to you, Walgreen
Co. and its subsidiaries, our agents (such as contracted fulfillment parties, if any), your authorized
representative, or your prescriber or other authorized medical professional. We may forward your
prescription information to your insurance plan, so that we can handle reimbursement of your prescription
purchase for your convenience.
Disclosures: As required by law we will disclose medical and other information which may relate to you.
For example, in compliance with the Methamphetamine Control Act of 1996, We will provide the Drug
Enforcement Administration with the name and address of each individual who purchases products on
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photo site host, may also disclose information which we believe to be in violation of Title 18 of the United
States Code, Sections 2251 et seq. to appropriate law enforcement agencies.
Invitees:You may invite other parties to view the content in your Photo Albums. Photo.Walgreens.com
will share such information as may be necessary for your invitees to view the albums you designate.
Business Transfers: As we continue to develop our business, we might sell or buy stores or assets. In
such transactions, customer information generally is one of the transferred business assets. Also, in the
unlikely event that Walgreens or substantially all of its assets are acquired, customer information will of
course be one of the transferred assets and is permissible under law.
Protection of Walgreens and Others: We release account and other personal information when we
believe release is appropriate to comply with laws; enforce or apply our Terms of Use and other
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others. This includes exchanging information with other companies and organizations for fraud protection
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"Cookies" are small files placed on the hard drive of your computer. Most cookies are "session cookies," meaning that they
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our websites and provide you with additional products and services.

Our web site uses a third-party service provider to serve images. This service allows us to improve your
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We contract with Omniture, a service partner, to provide us with a data collection and reporting service to

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information relating to photo site promotions as well as credit card information provided to the photo site
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site.
Does Walgreens collect information from children?
It is our intent not to sell to persons under the age of 18 and it is our policy not to do so. We sell children's products for
purchase by adults. If you are under 18, you may use this website only with involvement of a parent or guardian. However
photo.walgreens.com does allow for the viewing of albums by minors above the age of 13 but purchases of products must
be made by an adult.
How secure is the information I provided?
Walgreens is committed to securing your personal information. We use technology that is designed for use with secure
web servers. Prescription drug information resides in a database behind a firewall where it cannot be accessed without
proper authorization. Secure Sockets Layer ("SSL") technology encrypts your personal information as well as your
prescription health history as it is transmitted over the Internet. You maintain the security of your medical information by
keeping your user name, password and other personal information confidential. Walgreens customer service
representatives will never request your password.
We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire
credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off
when finished using a shared computer.
Actions You Can Take
We recommend that you take the following precautions to safeguard your data:

Use a complex password with unique numbers, letters and special characters, and do not disclose your
Walgreens password to anyone. If you do share your password or your personal information with others,
remember that you are responsible for all actions taken in the name of your account. If your password
has been compromised for any reason, you should immediately change your password.
Keep your computer software up to date with the latest browser and anti-virus security software.
Be aware of increasingly common email scams that may use your email address to contact you and ask
for personal or sensitive information. Always be cautious when opening links or attachments from
unsolicited third parties. Also know that Walgreens will not send you emails asking for your credit card
number, social security number or other personally identifiable information. So if ever asked for this
information, you can be confident it is not from Walgreens.
You may choose to:
Stop receiving e-mail and mobile marketing communications by changing your preferences online. If you have an online
account, login to My Account and click on Communication Preferences. If you do not have an online account you may click
Unsubscribe from the bottom of Walgreens emails, and reply STOP to our text messages to stop receiving emails and
SMS text messages.

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Set your Web browser to not accept new cookies or web beacons, or be notified when you receive a new cookie, or
disable cookies altogether. However, please note that without enabling these features, your experience on Walgreens.com
will not be as smooth and you will not be able to take full advantage of our website's features. Please see the Help section
of your browser for instructions on managing security preferences.
How To Contact Us
If you have questions about our Privacy Policy, contact us by:
Phone:
E-mail: [e-mail]
Regular mail:
Walgreen Co. Privacy Office
Attn: Privacy Officer
200 Wilmot Rd, MS 9000
Deerfield, IL 60015
Will this privacy policy change?
As our business changes, we will continue to implement new technologies and improve the services and features we
provide. This privacy policy and the Terms of Use will be updated to reflect these changes. The use of information that we
gather now is subject to the privacy policy in effect at the time of use. If there are changes or additions to this privacy
policy, we will post those changes here or in other formats we deem acceptable, so that you will always know what
information we collect online or offline, how we use it and what choices you have.
It is your responsibility to review our privacy policy and Terms and Conditions for changes.
Effective Date: 04/15/2011

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Notice of Privacy Practices | Walgreens

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Home >
Help Center

Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED
AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Walgreen Co., including its subsidiaries, is required by law to maintain the privacy of Protected Health Information
("PHI") and to provide you with notice of our legal duties and privacy practices with respect to PHI. PHI is
information that may identify you and that relates to your past, present or future physical or mental health or
condition and related health care services. This Notice of Privacy Practices ("Notice") describes how we may use
and disclose PHI to carry out treatment, payment or health care operations and for other specified purposes that
are permitted or required by law. The Notice also describes your rights with respect to your PHI. We are required
to provide this notice to you by the Health Insurance Portability and Accountability Act ("HIPAA").
Walgreens is required to follow the terms of this Notice. We will not use or disclose your PHI without your written
authorization, except as described or otherwise permitted by this Notice. We reserve the right to change our
practices and this Notice and to make the new Notice effective for all PHI we maintain. Upon request, we will
provide any revised Notice to you.
Examples of How We Use and Disclose Protected Health Information About You
The following categories describe different ways that we use and disclose your protected health information. We
have provided you with examples in certain categories; however, not every use or disclosure in a category will be
listed.
Treatment. We may use your health information to provide and coordinate the treatment, medications and
services you receive. For example, we may contact you regarding medications, equipment, supplies, compliance
programs such as drug recommendations, therapeutic substitution, refill reminders, other product or service
recommendations such as specialty and infusion therapies, counseling and drug utilization review (DUR), product
recalls or disease state management.
Payment. We may use your health information for various payment-related functions. Example: We may contact
your insurer, pharmacy benefit manager or other health care payor to determine whether it will pay for your
medications, equipment and supplies and the amount of your co-payment. We will bill you or a third-party payor
for the cost of medications, equipment and supplies dispensed to you. The information on or accompanying the
bill may include information that identifies you, as well as the medications you are taking.
Health Care Operations. We may use your health information for certain operational, administrative and quality
assurance activities. Example: We may use information in your health record to monitor the performance of the
staff and pharmacists providing treatment to you. This information will be used in an effort to continually improve
the quality and effectiveness of the health care and service we provide. We may disclose health information to
business associates if they need to receive this information to provide a service to us and will agree to abide by
specific HIPAA rules relating to the protection of health information.
We may also use your health information to provide you with information about benefits available to you, and, in
limited situations, about health-related products or services that may be of interest to you. If you register your
email address on Walgreens.com, or any of our other websites, you may elect to receive this information via
email.
© Copyright 2011 Walgreen Co. All rights reserved.

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We are permitted to use or disclose your PHI for the following purposes. However, Walgreens may never
have reason to make some of these disclosures.
To Communicate with Individuals Involved in Your Care or Payment for Your Care. We may disclose to a
family member, other relative, close personal friend or any other person you identify, PHI directly relevant to that
person's involvement in your care or payment related to your care.
Food and Drug Administration (FDA). We may disclose to the FDA, or persons under the jurisdiction of the
FDA, PHI relative to adverse events with respect to drugs, foods, supplements, products and product defects, or
post-marketing surveillance information to enable product recalls, repairs, or replacement.
Worker's Compensation. We may disclose your PHI to the extent authorized by and to the extent necessary to
comply with laws relating to worker's compensation or other similar programs established by law.
Public Health. As required by law, we may disclose your PHI to public health or legal authorities charged with
preventing or controlling disease, injury, or disability.
Law Enforcement. We may disclose your PHI for law enforcement purposes as required by law or in response to
a subpoena or court order.
As Required by Law. We will disclose your PHI when required to do so by federal, state, or local law.
Health Oversight Activities. We may disclose your PHI to an oversight agency for activities authorized by law.
These oversight activities include audits, investigations, inspections, and credentialing, as necessary for licensure
and for the government to monitor the health care system, government programs, and compliance with civil rights
laws.
Judicial and Administrative Proceedings. If you are involved in a lawsuit or a dispute, we may disclose your
PHI in response to a court or administrative order. We may also disclose health information about you in
response to a subpoena, discovery request, or other lawful process instituted by someone else involved in the
dispute, but only if efforts have been made, either by the requesting party or us, to tell you about the request or to
obtain an order protecting the information requested.
Research. We may disclose your PHI to researchers when their research has been approved by an institutional
review board or privacy board that has reviewed the research proposal and established protocols to ensure the
privacy of your information.
Coroners, Medical Examiners, and Funeral Directors. We may release your PHI to a coroner or medical
examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death.
We may also disclose PHI to funeral directors consistent with applicable law to enable them to carry out their
duties.
Organ or Tissue Procurement Organizations. Consistent with applicable law, we may disclose your PHI to
organ procurement organizations or other entities engaged in the procurement, banking, or transplantation of
organs for the purpose of tissue donation and transplant.
Notification. We may use or disclose your PHI to notify or assist in notifying a family member, personal
representative, or another person responsible for your care, regarding your location and general condition.
Fundraising. We may contact you as part of a fundraising effort.
Correctional Institution. If you are or become an inmate of a correctional institution, we may disclose to the
institution or its agents PHI necessary for your health and the health and safety of other individuals.
To Avert a Serious Threat to Health or Safety. We may use and disclose your PHI when necessary to prevent
a serious threat to your health and safety or the health and safety of the public or another person.
Military and Veterans. If you are a member of the armed forces, we may release PHI about you as required by
military command authorities. We may also release PHI about foreign military personnel to the appropriate foreign
military authority.
National Security, Intelligence Activities, and Protective Services for the President and Others. We may
release PHI about you to federal officials for intelligence, counterintelligence, protection to the President, and

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other national security activities authorized by law.
Victims of Abuse or Neglect. We may disclose PHI about you to a government authority if we reasonably
believe you are a victim of abuse or neglect. We will only disclose this type of information to the extent required
by law, if you agree to the disclosure, or if the disclosure is allowed by law and we believe it is necessary to
prevent serious harm to you or someone else.
Other Uses and Disclosures of PHI
We will obtain your written authorization before using or disclosing your PHI for purposes other than those
provided for above (or as otherwise permitted or required by law). You may revoke an authorization in writing at
any time. Upon receipt of the written revocation, we will stop using or disclosing your PHI, except to the extent
that we have already taken action in reliance on the authorization.
Your Health Information Rights
Obtain a paper copy of the Notice upon request. You may request a copy of our current Notice at any time.
Even if you have agreed to receive the Notice electronically, you are still entitled to a paper copy. You may obtain
a paper copy from a pharmacy, home care facility, mail service location or the Privacy Office.
Request a restriction on certain uses and disclosures of PHI. You have the right to request additional
restrictions on our use or disclosure of your PHI by sending a written request to the Privacy Office. We are not
required to agree to those restrictions. We cannot agree to restrictions on uses or disclosures that are legally
required, or which are necessary to administer our business.
Inspect and obtain a copy of PHI. In most cases, you have the right to access and copy the PHI that we
maintain about you. To inspect or copy your PHI, you must send a written request to the Privacy Office. We may
charge you a fee for the costs of copying, mailing and supplies that are necessary to fulfill your request. We may
deny your request to inspect and copy in certain limited circumstances.
Request an amendment of PHI. If you feel that PHI we maintain about you is incomplete or incorrect, you may
request that we amend it. To request an amendment, you must send a written request to the Privacy Office. You
must include a reason that supports your request. In certain cases, we may deny your request for amendment.
Receive an accounting of disclosures of PHI. You have the right to receive an accounting of the disclosures
we have made of your PHI after April 14, 2003 for most purposes other than treatment, payment, or health care
operations. The right to receive an accounting is subject to certain exceptions, restrictions, and limitations. To
request an accounting, you must submit a request in writing to the Privacy Office. Your request must specify the
time period. The time period may not be longer than six years and may not include dates before April 14, 2003.
Request communications of PHI by alternative means or at alternative locations. For instance, you may
request that we contact you at a different residence or post office box. To request confidential communication of
your PHI, you must submit a request in writing to the Privacy Office. Your request must tell us how or where you
would like to be contacted. We will accommodate all reasonable requests.
Where to obtain forms for submitting written requests. You may obtain forms for submitting written requests
from any Walgreens store, home care facility, mail service location or by contacting the Privacy Officer at
Walgreen Co. Privacy Office, 200 Wilmot Road, Mail Stop 9000, Deerfield, Illinois 60015 or toll-free by telephone
at [phone]. You can also visit www.walgreens.com to obtain these forms.
Incidental Disclosures
Walgreens will make reasonable efforts to avoid incidental disclosures of protected health information. An
example of an incidental disclosure is conversations that may be overheard between the pharmacy staff and the
patient at the drive-thru, as a result of the speaker system. To reduce the likelihood of this happening, we
recommend that you go inside the store to the pharmacy for any consultations.
Minors
If you are a minor who has lawfully provided consent for treatment and you wish for Walgreens to treat you as an
adult for purposes of access to and disclosure of records related to such treatment, please notify a staff member,
pharmacist or the Privacy Office.
For More Information or To Report a Problem
If you have questions or would like additional information about Walgreens' privacy practices, you may contact

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our Privacy Officer at Walgreen Co. Privacy Office, 200 Wilmot Road, Mail Stop 9000, Deerfield, Illinois 60015 or
toll-free by telephone at [phone]. If you believe your privacy rights have been violated, you can file a
complaint with the Privacy Officer or with the Secretary of Health and Human Services. You can also file a
complaint through www.walgreens.com, and we will route your complaint to the Privacy Office. There will be no
retaliation for filing a complaint.
Effective Date
This Notice is effective as of April 13, 2003.

State Law Supplement
Alabama

Illinois

Montana

Puerto Rico

Alaska

Indiana

Nebraska

Rhode Island

Arizona

Iowa

Nevada

South Carolina

Arkansas

Kansas

New Hampshire

South Dakota

California

Kentucky

New Jersey

Tennessee

Colorado

Louisiana

New Mexico

Texas

Connecticut

Maine

New York

Utah

Delaware

Maryland

North Carolina

Vermont

District of Columbia

Massachusetts

North Dakota

Virginia

Florida

Michigan

Ohio

Washington

Georgia

Minnesota

Oklahoma

West Virginia

Hawaii

Mississippi

Oregon

Wisconsin

Idaho

Missouri

Pennsylvania

Wyoming

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Home >
Help Center

Terms and Conditions of Use
COPYRIGHT AND TRADEMARK INFORMATION

Copyright ©2010 Walgreen Co., 200 Wilmot Road, Deerfield, Illinois 60015. All rights reserved. We or our content providers own all of
the content on our web site, including text, customized graphics, photographs, music, data, images, audio and video clips and
software. This property is protected by U.S. and international copyright laws. In addition, the manner in which we have compiled,
arranged and assembled our content is protected by worldwide copyright laws and treaty provisions.
Hypertext linking to this web site is permitted. However, Walgreen Co. reserves the right to disable any link to any site Walgreen Co.
believes contains scandalous, offensive, obscene, scurrilous or inappropriate content or that, in the sole opinion of Walgreen Co.,
adversely affects the goodwill of Walgreens or any trademark or service mark of Walgreen Co. or its subsidiaries. Walgreen Co.
expressly reserves all available legal rights and remedies for any cause predicated on hypertext linking of this site from any other
site. "Framing" or any other use of this site that serves to affect the identity of this site or the source of the content of this site is
prohibited.
You may use the content on our web site only for your own personal, non-commercial shopping and information purposes. Copying,
publishing, broadcasting, modification, distribution or transmission in any way without the prior written consent of Walgreens is strictly
prohibited. Walgreens reserves title and full intellectual property rights for materials downloaded or otherwise received from this web
site. We hereby grant you permission to download, print and store selected portions of our content (as defined below). However the
copies must be for your own personal and non-commercial use, you cannot copy or post the content on any network computer or
broadcast it in any media, and you cannot alter or modify the content in any manner. You also may not delete or change any
copyright or trademark notices.
WALGREENS, WALGREENS-THE PHARMACY AMERICA TRUSTS, WALGREENS-THE BRAND AMERICA TRUSTS, and
WALGREENS-WHERE AMERICA TAKES ITS PICTURES, as well as other names, button icons, text, graphics, logos, images,
designs, titles, words or phrases, audio clips, page headers and service names used on this web site are the trademarks, service
marks, trade names or other protected intellectual property of Walgreen Co. or its subsidiaries. They may not be used in connection
with any third party products or services. All other brands and names are the property of their owners.
Walgreen Co.'s automated touch-tone prescription refill system is licensed under the following United States Patents: 5,128,984;
5,561,707; 5,684,863; 5,815,551; 5,828,734; 5,898,762; 5,917,893; 5,974,120; and others.
NOTE ABOUT PRICING
Walgreens makes every effort to provide accurate information about products and their pricing on its websites. However, pricing
and/or typographical mistakes may, on rare occasions, appear on this website orWalgreens.com. For this reason, Walgreens cannot
guarantee the price of an item until after you have ordered it. In the event an item appears with an incorrect price or with inaccurate
product information, Walgreens reserves the right to cancel any orders for the item. If an order you placed is cancelled due to
mispricing, Walgreens will notify you of the cancellation. Prices and availability are subject to change without notice.
NOTE ABOUT QUANTITY LIMITS
Walgreens reserves the right to set quantity-per-order limits on any and all items sold on this website or Walgreens.com. Walgreens
may also limit the item quantity available to any single person or household over a given period of time. These restrictions may be
applied to orders using the same credit card or billing or shipping address.
NOTE ABOUT PRODUCT SUBSTITUTIONS

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A substitute will only be made in the event an item is out of stock and the identical brand and product is available in a form that is of
equal or greater value, e.g. larger quantity, packaged with a trial sample, updated product packaging, etc. A product substitution will
occur at no extra cost and, if the substituted item is less expensive than the original item, the lower price will be charged.
WARRANTY DISCLAIMER
WE PROVIDE CONTENT ON THIS WEB SITE AS A SERVICE TO YOU, OUR CUSTOMER. OUR WEB SITE CANNOT, AND DOES
NOT, CONTAIN INFORMATION ABOUT ALL MEDICAL CONDITIONS. IT MAY NOT CONTAIN ALL INFORMATION THAT IS
APPLICABLE TO YOUR PERSONAL CIRCUMSTANCES. THE CONTENT IS NOT INTENDED FOR DIAGNOSIS AND SHOULD
NOT BE USED AS A SUBSTITUTE FOR CONSULTATION WITH YOUR PHYSICIAN. THE CONTENT OF THIS WEB SITE, THE
SERVER THAT MAKES IT AVAILABLE, AND THE SERVICES AND PRODUCTS WE PROVIDE ON OUR WEB SITE, ARE
PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED
OR STATUTORY. WALGREENS EXPRESSLY DISCLAIMS LIABILITY FOR TECHNICAL FAILURES (INCLUDING HARDWARE OR
SOFTWARE FAILURES), INCOMPLETE, SCRAMBLED OR DELAYED COMPUTER TRANSMISSIONS AND/OR TECHNICAL
INACCURACIES, AS WELL AS UNAUTHORIZED ACCESS OF USER TRANSMISSIONS BY THIRD PARTIES.
TO THE FULL EXTENT NOT PRECLUDED BY APPLICABLE LAW, WALGREEN CO., WALGREENS.COM, THEIR MEDICAL
ADVISORS, SUPPLIERS, CONSULTANTS, DIRECTORS AND EMPLOYEES (COLLECTIVELY THROUGHOUT, "WALGREENS")
DISCLAIM AND EXCLUDE ALL WARRANTIES WITH RESPECT TO ALL SERVICES, INFORMATION AND/OR PRODUCTS
CONTAINED ON THIS WEB SITE, OR LINKED HERETO (COLLECTIVELY THROUGHOUT, "CONTENT"), EXPRESS, IMPLIED
OR STATUTORY. THIS DISCLAIMER INCLUDES, BUT IS NOT LIMITED TO, ANY AND ALL WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WALGREENS DOES NOT
WARRANT CONTENT TO BE ACCURATE, COMPLETE OR CURRENT. WALGREENS DOES NOT WARRANT THAT ITS WEB
SSITE WILL OPERATE WITHOUT ERROR, THAT DEFECTS WILL BE CORRECTED OR THAT THIS SITE OR THE SERVER
MAKING IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PRICE AND AVAILABILITY CONTENT,
AS WELL AS OTHER CONTENT CONTAINED IN THE WEB SITE OR ACCESSIBLE THEREFROM, IS SUBJECT TO CHANGE
WITHOUT NOTICE.
THIS WEB SITE INCLUDES CONTENT PROVIDED BY THIRD PARTIES AND YOU, OUR CUSTOMER. WALGREENS IS A
DISTRIBUTOR OF SUCH CONTENT AND NOT ITS PUBLISHER. WALGREENS EDITORIAL CONTROL OF SUCH CONTENT IS
THE SAME AS THAT OF A PUBLIC LIBRARY OR NEWSSTAND. OUR THIRD PARTY SUPPLIERS MAY EXPRESS CERTAIN
OPINIONS OR PROVIDE CERTAIN INFORMATION AND OFFERS. WALGREENS MAKES NO WARRANTIES AS TO THE
COMPLETENESS, ACCURACY, TIMELINESS, OR RELIABILITY OF INFORMATION OR OFFERS SUPPLIED BY THIRD PARTIES
AND PUBLISHED BY WALGREENS. WALGREENS DOES NOT GUARANTEE OR WARRANT THE PERFORMANCE OF ANY
THIRD PARTY, INCLUDING ANY SUCH THIRD PARTY'S CONFORMANCE TO ANY LAW, RULE, REGULATION OR POLICY.
WALGREENS DOES NOT WARRANT THAT INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS WEB SITE
WILL SATISFY YOUR REQUIREMENTS OR THAT THEY ARE ERROR OR DEFECT-FREE. BEFORE USING ANY PRODUCT,
YOU SHOULD CONFIRM ANY INFORMATION OF IMPORTANCE TO YOU ON THE PRODUCT PACKAGING. YOU ASSUME
RESPONSIBILITY FOR THE ACCURACY, APPROPRIATENESS AND LEGALITY OF ANY INFORMATION YOU SUPPLY
WALGREENS. THIS WEB SITE IS OPERATED IN THE STATE OF ILLINOIS, UNITED STATES OF AMERICA AND WALGREENS
MAKES NO WARRANTY OR REPRESENTATION THAT CONTENT IS APPLICABLE OR APPROPRIATE FOR USE IN OTHER
LOCATIONS.
WALGREENS RESERVES THE RIGHT TO LIMIT QUANTITIES ON ALL ITEMS. EACH ADVERTISED ITEM MUST BE READILY
AVAILABLE FOR SALE, UNLESS SPECIFICALLY NOTED ON THIS WEBSITE WILL NOT ISSUE A RAIN CHECK OR PLACE A
BACKORDER FOR ITEMS THAT ARE OUT OF STOCK.
BY YOUR USE OF THIS WEB SITE, YOU ACKNOWLEDGE THAT SUCH USE IS AT YOUR SOLE RISK, INCLUDING
RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT
YOU USE IN CONNECTION WITH THIS WEB SITE.
AS PARTIAL CONSIDERATION FOR YOUR ACCESS TO OUR WEB SITE AND USE OF ITS CONTENT, YOU AGREE THAT
WALGREENS IS NOT LIABLE TO YOU IN ANY MANNER WHATSOEVER FOR DECISIONS YOU MAY MAKE OR YOUR
ACTIONS OR NONACTIONS IN RELIANCE UPON THE CONTENT. YOU ALSO AGREE THAT THE AGGREGATE LIABILITY OF
WALGREENS ARISING FROM OR RELATED TO YOUR USE AND ACCESS, REGARDLESS OF THE FORM OF ACTION OR
CLAIM (FOR EXAMPLE, CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY, PROFESSIONAL MALPRACTICE,
FRAUD, INFRINGEMENT OR OTHER BASES FOR CLAIMS), IS LIMITED TO THE PURCHASE PRICE OF ANY ITEMS YOU
PURCHASED FROM WALGREENS IN THE APPLICABLE TRANSACTION. WALGREENS SHALL NOT IN ANY CASE BE LIABLE
FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES EVEN IF WALGREENS

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HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY
THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND. IF YOU ARE DISSATISFIED WITH OUR WEB SITE OR ITS
CONTENT (INCLUDING TERMS OF USE), YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR WEB
SITE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SUCH LIMITATION MAY NOT BE APPLICABLE TO YOU.
MODIFICATION OF TERMS
Walgreens reserves the right to amend these Terms and the additional Terms here below at any time, for any reason and without
notice, including the right to terminate the Service or any part of the Service. Any amendments or modifications made by Walgreens
will be prospective only.
ENTIRE AGREEMENT, VENUE AND CHOICE OF LAW
These Terms, including the additional Terms relating to PHOTO.WALGREENS.COM here below, constitute the entire agreement
between you and Walgreens governing your use of this web site, PHOTO.WALGREENS.COM and the web photo Service. These
Terms may be changed or updated at any time at the sole discretion of Walgreens. In the case of inconsistencies between these
Terms and any information included in off-line materials (for example, promotional materials and mailers), these Terms will always
control. You may also be subject to additional terms and conditions that may apply when you use services of other parties affiliated
with Walgreen Co., third-party content or third-party software.
This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to choice of
law rules. Any litigation arising out of or in connection with these web sites shall be exclusively in state or federal courts located in
Cook or Lake County, Illinois.
If any part of this Agreement is ruled to be unenforceable, then such part shall be eliminated or limited to the minimum extent
necessary. The remainder of the Agreement, including any revised portion, shall remain and be in full force and effect.
The failure of Walgreen Co. to exercise or enforce any Term will not constitute a waiver of such Term. Regardless of any statute or
law to the contrary, any claim or cause of action arising out of or related to the Service or these Terms will be filed within one year
after such claim or cause of action arose, or be forever barred.
ADDITIONAL TERMS AND CONDITIONS OF USE FOR PHOTO.WALGREENS.COM
In addition to the service provided on this website, PHOTO.WALGREENS.COM provides people with Membership ("Members") a way
to process, print, store, share and otherwise use photographs (collectively "Process") . However, before you enter the
PHOTO.WALGREENS.COM site (the "Site") or use any of its available services, it is important that you carefully review the Terms
and Conditions for this website Walgreens.com set out above and the additional Terms and Conditions for
PHOTO.WALGREENS.COM set out below (the "Terms"). In addition, specific pages on the Site may set out additional terms and
conditions, all of which are incorporated by reference into these Terms. In the case of inconsistencies between these Terms and
information included in off-line materials (for example, promotional materials and mailers), these Terms will always control. You
should periodically check this page to make sure you are up to date.
By entering and using the Site, you indicate that you accept these Terms and that you agree to be bound by them. Acceptance of
these Terms creates a binding contract between you and Walgreen Co. and its subsidiaries (collectively "Walgreens") that you will
use the Service only in a manner consistent with these Terms. If you have questions about these Terms, please contact
[e-mail]. Your use of the Site and its services (together, the "Service") is entirely conditioned on and subject to
your compliance with these Terms. If you do not agree with these Terms, do not access or use the Service.
TERMS OF MEMBERSHIP
PHOTO.WALGREENS.COM membership ("Membership") is available to you if you are at least 13 years of age and submit certain
requested information to PHOTO.WALGREENS.COM, including your name and correct email address or if you are a registered user
of WALGREENS.COM of at least 13 years of age. In addition, by becoming a Member, you will provide Walgreens with true,
accurate, current and complete information about yourself when such information is requested by the Service (whether by
questionnaires, surveys, registration forms or other informational requests).
The Service is for personal use only
A benefit of Membership is the ability to store photos in your account. A condition of your storage of photos is your "Active
Participation" in the Service. Active Participation is defined as purchasing photo merchandise, including prints, reprints and
enlargements, through the Service at least once every 365 days. If your Membership account is inactive for a period of over 365 days,

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PHOTO.WALGREENS.COM may remove and discard any content, including all information, communications, postings, albums,
image files or any other content within the Service. Walgreens may terminate your membership for any activity that in the sole opinion
of Walgreen Co., its Site Host or subsidiaries constitutes an abuse of your Membership or a violation of these Terms.
PHOTOFINISHING SERVICES
As part of your Membership, you are enabled to have your digital photos uploaded and stored on the Site, pursuant to these Terms,
as well as to have print copies or other photo products made either at a Walgreens retail location or delivered to you by mail as
requested or appropriate, along with other special offers Walgreens may make to Members from time to time. Costs associated with
print copies or photo products, delivered to you by mail, will be charged to your credit card. Orders over a specified value, for store
pick-up, will likewise require a credit card.
DIGITAL IMAGE STORAGE
Subject to these Terms, as long as you are an active participant in the Service, PHOTO.WALGREENS.COM offers free, unlimited
storage, for non-commercial purposes, of your digital photos that you upload to your account.
MEMBER CONDUCT
PHOTO.WALGREENS.COM allows Members to store, share and transmit communications, albums, image files, creative material,
photographs, links and comments (collectively "Content"). Users of the Service, whether or not Members, may not use the Service to
Process Prohibited Content. Generally, Prohibited Content includes Content or other material that Walgreens believes:

1. Is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive or otherwise
inappropriate;
2. Comprises copyrighted material used without the express permission of the owner;
3. Violates or encroaches on the rights of others;
4. Contains viruses, worms, corrupt files, Trojan horses and other forms of corruptive code, or any other
content which may compromise the Service;
5. Advocates illegal activity;
6. Harms anyone, including minors; or
7. Provides a link to any of the above.
Walgreens has the sole discretion to determine whether Content is Prohibited Content, and any Content submitted to the Service may
be subject to examination from time to time. Although PHOTO.WALGREENS.COM and Walgreens do not and will not examine and
review all Content submitted or transmitted to the Service, PHOTO.WALGREENS.COM and Walgreens may delete, move and edit
materials for any reason, at any time, without notice.
Any Content discovered on the Site that is deemed in the sole discretion of PHOTO.WALGREENS.COM or Walgreens to be in
violation of Title 18 of the United States Code, Sections 2251 et seq. may be reported and disclosed to appropriate law enforcement
agencies.
All Content (whether private or public) that is Processed on the Site is the sole responsibility of the person who submitted it.
Thus, you are responsible for your Content.
By viewing the Site, you may be exposed to Content that you consider to be offensive. You take sole responsibility for such exposure.
PHOTO.WALGREENS.COM and Walgreens in no way guarantee the accuracy, quality or appropriateness of Content available on
the Site.
NO RESALE OF SERVICE
You will not (i) reproduce, duplicate, copy, sell, resell or exploit any part of the Service, or (ii) use or access the Service for any
commercial purpose.
THIRD PARTY SOFTWARE
As a convenience to Members, Walgreen Co. may make third-party software available through the Service. To use the third-party
software, you will agree to the terms and conditions imposed by the third party provider. The agreement to use such software will be
solely between you and the third party provider. Walgreen Co. does not guarantee that any software downloaded through the Service
will be free of viruses, worms or Trojan horses or other forms of corruptive code. Walgreen Co. makes no representations or
warranties concerning, and is not liable or responsible in any manner for, the performance, effectiveness or any other aspect of any
third-party software downloaded through the Service.

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COPYRIGHT
As a condition to your Membership, you hereby grant Walgreens and the PHOTO.WALGREENS.COM Site Host (presently HewlettPackard Co. d/b/a/ Snapfish) a perpetual, universal, non-exclusive, royalty-free right to copy, display, modify, transmit, make
derivative works of and distribute your Content, solely for the purpose of providing the Service. As a condition to Membership, you
represent and warrant to Walgreens and the Site Host that you either own your Content or have written permission from the copyright
owner to make such Content available to the Service. Walgreens reserves the right to decline reproduction of any Content that it, in
its sole discretion, believes may violate the copyrights of any party.
The Service is protected by U.S. and international copyright laws and by other applicable laws. You may not Process any Content
without the written consent of the owner of such Content. You are solely responsible for any copyright violations you may incur
as a result of your activities on the Service.
If you believe your work or the work of another has been copied in a way that constitutes copyright infringement, Walgreens has a
process in place to respond to your concerns. Walgreens will take appropriate steps, at the sole discretion of Walgreens, to protect
the intellectual property rights of third parties if it receives notice in accordance with the provisions required by the Digital Millennium
Copyright Act, as follows:
If you believe your copyright or the copyright of another has been infringed on the Service, please provide the Law Department of
Walgreen Co. with a written notice containing the following information:

1.
2.
3.
4.

a description and copy of the copyrighted work you claim has been infringed;
a description of where the material you claim is infringing is located on the site;
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the
copyright owner, its agent or the law;
5. a statement by you, made under penalty of perjury, that the above information in your Notice is accurate
and that you are the copyright owner or authorized to act on the copyright owner's behalf; and
6. the physical signature of the person authorized to act on behalf of the owner of the copyright interest on
the document(s) comprising 4 and 5 here above and notarized.
The above Notice for claims of infringement for Content on the Service should be addressed to the Law Department at Walgreen Co.
at the following street address:
Walgreen Co.
Law Department
MS # 1425
104 Wilmot Rd.
Deerfield, Illinois 60015
Attn: Intellectual Property
INDEMNITY
YOU WILL INDEMNIFY, DEFEND AND HOLD HARMLESS WALGREEN CO., INCLUDING ITS OFFICERS, DIRECTORS,
EMPLOYEES, AFFILIATES, LICENSORS, SUPPLIERS, INFORMATION PROVIDERS AND AGENTS
(COLLECTIVELY "WALGREENS") FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES AND COSTS, INCLUDING
REASONABLE ATTORNEYS' FEES, RESULTING FROM ANY VIOLATION OF THESE TERMS OR ANY ACTIVITY RELATED TO
YOUR ACCOUNT (INCLUDING NEGLIGENT OR WRONGFUL CONDUCT) BY YOU OR ANY OTHER PERSON ACCESSING THE
SERVICE USING YOUR ACCOUNT.
LIMITED WARRANTY

1. No Liability for Content IN NO EVENT WILL WALGREENS OR THE SITE HOST BE LIABLE FOR
ANY CLAIM OF ANY NATURE, WHETHER DIRECT OR INDIRECT, ARISING FROM OR RELATED
TO (I) CONTENT MADE AVAILABLE ON OR THROUGH THE SERVICE, INCLUDING ERRORS OR
OMISSIONS IN SUCH CONTENT, OR (II) LOSS OR DAMAGE INCURRED AS A RESULT OF
CONTENT.
2. Exclusive Remedy ANY PRODUCT OR SERVICE MADE AVAILABLE THROUGH THE SERVICE IS
PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOUR USE OF THE SERVICE IS AT
© Copyright 2011 Walgreen Co. All rights reserved.

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YOUR OWN RISK. WALGREENS SOLE OBLIGATION, AND YOUR SOLE AND EXCLUSIVE
REMEDY, WILL BE FOR WALGREENS TO EITHER (I) REFUND THE FULL AMOUNT OF THE
PURCHASE PRICE OF SUCH PRINTS OR PHOTOGRAPHIC PRODUCTS, OR (II) REPRINT THE
PHOTOS OR RECREATE THE PHOTOGRAPHIC PRODUCT AT NO EXTRA COST.
3. Disclaimer EXCEPT FOR THE ABOVE EXPRESS LIMITED WARRANTY, TO THE EXTENT
PERMITTED UNDER APPLICABLE LAW, WALGREENS AND THE SITE HOST EXPRESSLY
DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE
IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A
PARTICULAR PURPOSE AND NON-INFRINGEMENT. WALGREENS AND THE SITE HOST MAKE
NO WARRANTY THAT (I) THE SITE OR SERVICE WILL BE PROVIDED IN A MANNER THAT IS
UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, (II) THE SITE OR SERVICE ARE OR
WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR (III) THE SERVICE OR
SITE WILL MEET YOUR REQUIREMENTS. WALGREENS MAKES NO WARRANTIES OF ANY KIND
WITH RESPECT TO SOFTWARE, GOODS OR SERVICES THAT ARE PURCHASED, ACCESSED
OR OBTAINED THROUGH THE SITE OR THAT ARE ADVERTISED ON THE SITE. ANY MATERIAL
DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS AT YOUR
OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO
YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF
ANY SUCH MATERIAL.
4. Remedies. TO THE FULLEST EXTENT PERMITTED UNDER LAW, THE REMEDIES SET FORTH IN
THESE TERMS ARE YOUR SOLE AND EXCLUSIVE REMEDIES.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED UNDER LAW, WALGREEN CO. WILL HAVE NO OBLIGATION OR LIABILITY
(WHETHER ARISING IN CONTRACT, WARRANTY, TORT, INCLUDING NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE)
FOR ANY DIRECT, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LIABILITIES (INCLUDING ANY
LOSS OF DATA, REVENUE OR PROFIT) ARISING WITH RESPECT TO YOUR USE OF THE SITE OR THE SERVICE, EVEN IF
YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION APPLIES TO DAMAGES ARISING
FROM (i) USE OR INABILITY TO USE THE SERVICE, (ii) COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES,
(iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS BY THIRD PARTIES, (iv) THIRD PARTY
CONTENT MADE AVAILABLE TO YOU THROUGH THE SERVICE - OR (v) ANY OTHER MATTER RELATING TO THE SERVICE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
TERMINATION
Walgreens may, in its sole discretion, terminate your Membership (or any part thereof) or your use of the Service, and remove and
discard any Content at any time, without notice, for any reason, including, but not limited to: (i) conduct that violates these Terms or
other policies or guidelines set forth by Walgreens elsewhere on the Site, (ii) conduct Walgreens believes is harmful to other
PHOTO.WALGREENS.COM or Walgreens.com users, the business of Walgreen Co. or the Site Host or (iii) failure to continue Active
Participation in the Service. Neither Walgreens nor the Site Host will be liable to you or any third party for any termination of your
access to the Service or discarding Content.
-- Last updated 10/16/2008

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