Ray et al v. T-Mobile US, Inc.

Filing 1

COMPLAINT against T-Mobile US, Inc. ( Filing fee $ 400 receipt number 0416-7988309.), filed by Kantice Joyner, Shawnay Ray. (Attachments: #1 Civil Cover Sheet, #2 Summons, #3 Exhibit A, #4 Exhibit B, #5 Exhibit C, #6 Exhibit D, #7 Exhibit E, #8 Exhibit F, #9 Exhibit G, #10 Exhibit H, #11 Exhibit I)(Zajdel, Cory) Modified on 5/3/2019 (kw2s, Deputy Clerk).

Privacy Policy & Personal Information | T-Mobile

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T-Mobile Privacy Statement
March 22, 2019

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Privacy Policy & Personal Information | T-Mobile

https://www.t-mobile.com/responsibility/privacy/privacy-policy

This Privacy Statement ("Statement") describes how information about
you is collected, used, and disclosed by T-Mobile USA, Inc. ("T-Mobile")
and provides other important privacy information, describes when and
how we may change this Statement, and tells you how to contact us with
any questions or comments. See also our Financial Privacy Statement
(https://s.tmocache.com/pdf/T-Mobile-Financial-Privacy-Policy_EN.pdf).
What Types of Information We Collect About You
How Information About You Is Collected
How We Use Information We Collect About You
When We Share Information Collected About You
How We Store and Protect the Information Collected About You
How You Can Update Your Information and Choose How We Contact
You
Your Role in Protecting Your Privacy
Privacy Statement Updates and Contact Information

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Privacy Policy & Personal Information | T-Mobile

https://www.t-mobile.com/responsibility/privacy/privacy-policy

WHAT TYPES OF INFORMATION WE
COLLECT ABOUT YOU
We collect information about you and your associated device(s) when
you use our products or services or otherwise interact with us or with
third-party services through our products and services. Examples of the
types of information we collect include:
Pe r s o n a l I n f o r m a t i o n
"Personal Information" means information that we directly associate
with a specific person or entity (for example, name; addresses;
telephone numbers; email address; Social Security Number; call
records; wireless device location). Personal information does not
include "de-identified,” "anonymous," or "aggregate" information –
which are not associated with a specific person or entity.
Customer Propriet ar y Network Information (CPNI)
Customer Proprietary Network Information, or "CPNI", is a subset of
Personal Information that is generated in connection with the
telecommunications services we provide to you. CPNI includes, for
example, call details, call location information, and certain
information about your rate plans and features. CPNI does not
include your name, address, and phone number.
For more information see CPNI (https://www.t-mobile.com
/responsibility/privacy/resources/cpni)
Credit and Financial Information
We collect information about your credit card or banking
information, Social Security Number, and credit history for account
opening, management and billing and collection purposes.
Financial information we collect is governed by T-Mobile’s Financial
Privacy Statement (https://www.t-mobile.com/pdf/T-MobileFinancial-Privacy-Policy_EN.pdf).
N et wo r k a n d D ev i c e I n fo r m a t i o n
We may collect information about your use of our network (or other
carriers’ networks when roaming domestically and internationally)
and the device(s) associated with your account, network data
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https://www.t-mobile.com/responsibility/privacy/privacy-policy

HOW INFORMATION ABOUT YOU IS
COLLECTED
T-Mobile collects information about you in three primary ways:
I n f o r m a t i o n Yo u P r o v i d e
We collect information that you provide to us when you apply for,
purchase, or use our products or services, or otherwise
communicate with us.
For example, some of the ways you may provide information to us
include:
When you sign up for our voice or data services or purchase
other products or services, we may collect personal contact,
billing, and credit information.
When you establish or modify an online account, we may
collect user identification information, passwords, and/or
security question responses that you will use for future sign-on.
When you interact with our customer service representatives,
enter information on our websites, submit survey responses, or
pay for services, we may also collect Personal Information and
other information. We may monitor and record phone calls,
e-mails, live chats, or other communications between you, your
device, and our customer service representatives or other
employees or representatives.
When you use our services on a phone provided to you by an
account holder.
I n f o r m a t i o n We C o l l e c t A u t o m a t i c a l l y
We automatically collect a variety of information associated with
your use of your device (on our network, when roaming, or in WiFi
mode) and our products and services, some of which may be
associated with you or another user on your account.
For example some of the ways we may automatically collect
information include:
Our systems capture details about the type and location of
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https://www.t-mobile.com/responsibility/privacy/privacy-policy

HOW WE USE INFORMATION WE COLLECT
ABOUT YOU
We use the information we collect for a variety of business purposes,
such as:
To route your calls or message or otherwise provide you with
service;
To provide and bill for products and services you purchase and
charge to your account;
To deliver and confirm products and services you obtain from us;
To verify your identity and maintain a record of your transactions
and interactions with us;
To provide customer and technical services to you;
To create, modify, improve, enhance, remove or fix our network,
products and services, and their performance;
To identify and suggest products or services that might interest
you;
To make internal business decisions about current and future
product and service offerings;
To provide you customized user experiences, including
personalized product and service offerings;
To protect our rights, interests, safety and property and that of our
customers, service providers and other third parties; and
To comply with law or as required for legal purposes.
Fr a u d P r e v e n t i o n
We may use Personal Information, including voice print recordings,
account information (such as purchase patterns) and device information
for investigations or prevention of fraud or network abuse. We provide
fraud prevention services to banks or other third parties. As part of this
service, we may verify your phone number to help those third parties
prevent your personal information from being used for fraudulent
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Privacy Policy & Personal Information | T-Mobile

https://www.t-mobile.com/responsibility/privacy/privacy-policy

WHEN WE SHARE INFORMATION
COLLECTED ABOUT YOU
We do not sell, license, rent, or otherwise provide your Personal
Information to unaffiliated third-parties (parties outside the T-Mobile
corporate family) to market their services or products to you without your
consent. We may, however, disclose your information to unaffiliated
third-parties as follows:
W i t h Yo u r C o n s e n t
We may disclose Personal Information about you to third-parties with
your consent. We may obtain your consent in writing; online, through
"click-through" agreements; when you accept the terms of disclosures
on your phone for certain applications or services; orally, in our stores or
on the phone, including through interactive voice response, or implicitly,
for example, when you purchase a product and ask that it be shipped to
your home, consenting to our disclosure of your name and address to a
third-party shipping company to complete delivery.
To t h e P r i m a r y A c c o u n t H o l d e r
We may disclose information about an account user to the primary
account holder (the party financially responsible for the account). If a
business, governmental agency, or other individual obtains service for
you, that entity or individual is our customer, and we may provide
information about you or your use of the service, products or devices to
them or others at their direction.
When you are the primary account holder, but you receive special or
discounted pricing, terms, or other benefits through another party’s
agreement with us (for example, an employee discount), we may provide
enough information to that party to verify your initial and continuing
eligibility for benefits under their agreement with us and to calculate any
associated discounts.

To O u r S e r v i c e P r o v i d e r s
We may disclose information to third-party vendors and partners who
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Privacy Policy & Personal Information | T-Mobile

https://www.t-mobile.com/responsibility/privacy/privacy-policy

HOW WE STORE AND PROTECT THE
INFORMATION COLLECTED ABOUT YOU

P r o t e c t i n g Yo u r I n f o r m a t i o n
We use a variety of physical, electronic, and procedural safeguards to
protect Personal Information from unauthorized access, use, or
disclosure while it is under our control.
We provide password protected online access to your account
information through my.t-mobile.com. For multi-line accounts, the
primary account holder is authorized to access online account
information for all the devices and lines on the account. Other users may
generally access online account information related only to their
respective device and line (for example, if a parent provides a device to
their child, the child may access online information about that device
and line– including CPNI). The primary account holder, however, may
designate additional or more limited access rights for other users on the
account.
Under federal law, you have a right, and we have a duty, to protect the
confidentiality of CPNI and we have adopted statements and procedures
designed to ensure compliance with those rules. We will not intentionally
disclose your CPNI to third-parties without your permission, except as
allowed under FCC rules, applicable law, or explained in this Statement.
However, if you are the primary account holder, you may designate other
"authorized users" (for example, a spouse) to access and manage your
account information, including CPNI. For more information see CPNI
(https://www.t-mobile.com/responsibility/privacy/resources/cpni)
Rete n t i o n a n d D i s p o s a l
We retain information only for as long as we have a business or tax need
or as applicable laws, regulations, or government orders require. When
we dispose of Personal Information, we use reasonable procedures
designed to erase or render it unreadable (for example, shredding
documents and wiping electronic media).

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Privacy Policy & Personal Information | T-Mobile

https://www.t-mobile.com/responsibility/privacy/privacy-policy

HOW YOU CAN UPDATE YOUR
INFORMATION AND CHOOSE HOW WE
CONTACT YOU

You may access and modify your contact information by visiting my.tmobile.com or a T-Mobile retail store, or by contacting Customer
Service. You may also contact us using the information in the How to
Contact Us section below.
C h o i c e s R e g a r d i n g U s e o f Yo u r I n f o r m a t i o n
We may send you communications about services or products we, or our
partners, sell. We want to provide you with meaningful choices regarding
our marketing communications, and you may choose to limit or opt-out
of some marketing communications from us at any time. Although you
may elect not to receive marketing information from us, if you subscribe
to our services or buy our products, you will continue to receive invoices,
customer-service and transactional notices, and similar
communications. The Primary Account Holder can configure options for
marketing communications for all lines on the account.
If you are a T-Mobile customer and you manage your account online, you
can manage your preferences regarding marketing communications by
logging into your my.t-mobile.com (https://my.t-mobile.com) profile. If
you do not manage your account online, or you are not a current
T-Mobile customer, you may manage your preferences regarding
marketing communications here (https://www.t-mobile.com/website
/OptOut.aspx?type=1).
You may also manage your preferences regarding marketing
communications by contacting Customer Service by dialing 611 from
your T-Mobile phone or 1-844-349-4189 from any phone, or, with respect
to marketing e-mails, by following the "unsubscribe" instructions on any
marketing e-mail we send you.
See also Marketing Choice (https://www.t-mobile.com/responsibility
/privacy/privacy-choice/marketing-choice)
D o N o t C a l l Re g i s t r y
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Privacy Policy & Personal Information | T-Mobile

https://www.t-mobile.com/responsibility/privacy/privacy-policy

YOUR ROLE IN PROTECTING YOUR
PRIVACY
You play an important role in ensuring the security of Personal
Information. We encourage you to use safeguards to protect your
information and devices. For more information please see Protecting
Your Privacy (/responsibility/privacy.html).

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Privacy Policy & Personal Information | T-Mobile

https://www.t-mobile.com/responsibility/privacy/privacy-policy

OTHER INFORMATION YOU SHOULD KNOW

Consumer Code for Wireless Ser vice
We follow the Consumer Code for Wireless Service (https://www.tmobile.com/responsibility/consumer-info/policies/consumer-code)
established by the Cellular Telecommunications & Internet Association
("CTIA"). In doing so, we want to help customers understand their bills,
receive quality service, and make informed choices and conform our
information practices under this Statement to meet the requirements of
applicable federal and state laws and regulations.
Yo u r C a l i f o r n i a P r i v a c y R i g h t s
California Civil Code Section 1798 entitles California customers to
request information concerning whether a business has disclosed
Personal Information to any third parties for the third parties’ direct
marketing purposes. As stated in this Statement, we will not sell or share
your Personal Information with non-affiliated companies for their direct
marketing purposes without your consent. California customers who
wish to request further information about our compliance with this law or
have questions or concerns about our privacy practices and statements
may contact us as specified in the How to Contact Us section below.

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https://www.t-mobile.com/responsibility/privacy/privacy-policy

PRIVACY STATEMENT UPDATES AND
CONTACT INFORMATION

H o w We C o m m u n i c a t e C h a n g e s t o T h i s S t a t e m e n t
We may update this Statement at any time to provide updates to or
clarification of our practices. If we make changes, we will revise the date
at the top of the Statement. If we propose to use Personal Information in
a materially different way, we will provide you with notice by posting
notice of the changes on our website for at least 30 days before we
implement those changes, and obtain your consent as specified above
for any material change regarding disclosure of Personal Information.
You should refer to this Statement often for the latest information and the
effective date of any changes.
How to Cont act Us
If you have any questions or comments about this Statement or about
T-Mobile's privacy practices, please call Customer Service at 611 (from a
T-Mobile phone) or 1-844-349-4189 (from any phone) or send an e-mail
message to [e-mail] (mailto:[e-mail]). You
may also direct your privacy-related comments or questions to the
address below:
T-Mobile USA, Inc.
Attn: Chief Privacy Officer
12920 SE 38th Street
Bellevue, Washington 98006

CONTACT US
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