Freshub, Inc. et al v. Amazon.Com Inc. et al

Filing 1

COMPLAINT ( Filing fee $ 400 receipt number 0542-12267080), filed by Freshub, Inc., Freshub, Ltd.. (Attachments: # 1 Exhibit 1, # 2 Exhibit 2, # 3 Exhibit 3, # 4 Exhibit 4, # 5 Exhibit 5, # 6 Exhibit 6, # 7 Exhibit 7, # 8 Exhibit 8, # 9 Exhibit 9, # 10 Exhibit 10, # 11 Exhibit 11, # 12 Exhibit 12, # 13 Exhibit 13, # 14 Exhibit 14, # 15 Exhibit 15, # 16 Exhibit 16, # 17 Exhibit 17, # 18 Exhibit 18, # 19 Exhibit 19, # 20 Exhibit 20, # 21 Exhibit 21, # 22 Exhibit 22, # 23 Exhibit 23, # 24 Exhibit 24, # 25 Exhibit 25, # 26 Exhibit 26, # 27 Exhibit 27, # 28 Exhibit 28, # 29 Exhibit 29, # 30 Exhibit 30, # 31 Exhibit 31, # 32 Exhibit 32, # 33 Exhibit 33, # 34 Exhibit 34, # 35 Exhibit 35, # 36 Exhibit 36, # 37 Exhibit 37, # 38 Exhibit 38, # 39 Exhibit 39, # 40 Civil Cover Sheet)(Palmer, John)

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EXHIBIT 33 6/6/2019 Amazon.com Help: About Placing Orders with Alexa Skip to main content All Try Prime Deliver to Today's Deals Visalia 93277 Your Amazon.com Gift Cards Help Whole Foods EN Hello, Sign in Account & Lists Orders Try Prime 0 Cart Help & Customer Service Go Search Help ‹ All Help Topics Alexa Feature Help About Placing Orders with Alexa Manage Voice Purchasing Settings Quick solutions Devices & Content Deliver books, apps to your device Digital Purchases View purchased books & apps Your Subscriptions Edit payment info 1-Click Settings Change your address Amazon Device Support › Alexa Feature Help › Shopping with Alexa › Place Orders with Alexa You can ask Alexa to place orders for Prime-eligible physical products. On supported devices, you can also ask Alexa to place orders for music. When you make a voice purchase request, Alexa searches through Prime-eligible items from your order history. If an item is available, Alexa tells you the item name and price. Additional details about that item are available in the Alexa app. Then, Alexa asks you to conﬁrm or cancel the order. You can also ask Alexa to cancel your order immediately after you place it or track your shipped order. Requirements Alexa uses the default shipping address and payment settings in Your Account. Orders you place for physical products are also eligible for free returns. To place orders, you need: An Amazon Prime membership A valid payment method An Amazon account A device with access to Alexa Digital & Device Forum Ask the community Tip: You can manage your shopping settings in the Alexa app, such as turning oﬀ voice purchasing or requiring a conﬁrmation code before every order. To learn more, go to Manage Voice Purchasing Settings. Just Ask Alexa Shopping through Prime Now Try saying, "Alexa, call Customer Service" or Contact Us In select cities, you can use Alexa to order items sold from the Amazon Prime Now catalog. The Amazon Prime Now catalog includes tens of thousands of daily essential products that are eligible for .free two-hour delivery. Just say, "Order [item] from Prime Now." If the item is available, Alexa adds it to your Prime Now cart, where you can review and check out your item. Amazon Prime Now uses your zip code in the Prime Now app for the order, or the default shipping address and payment method you have registered with your Amazon account. Note: Ordering on Amazon Prime Now is only supported for U.S. customers. Shopping for Groceries In select cities, Alexa can help you shop for groceries from Whole Foods Market through Prime Now. To check if you’re eligible, just say, "Shop Whole Foods." To order a grocery item from Whole Foods Market, say, "Add [item] to my Whole Foods cart." If the Whole Foods Market service is available in your area, Alexa automatically adds the item to the Whole Foods cart in your Prime Now app. To ﬁnd out what's in your cart, ask Alexa, "What’s in my Whole Foods cart?" To switch an item in your cart, go to the Whole Foods cart on the Prime Now website, or the Prime Now app and select "Switch item." To update the quantity or weight for an item added by Alexa, go to the Whole Foods cart on the Prime Now website, or on the Prime Now app. To check if Alexa missed an item, scroll to the bottom of the cart. When Alexa can't ﬁnd a good match, she adds a reminder with a search link to your Whole Foods cart. Select the search link to ﬁnd what you want and add it to your cart. As a Prime Fresh member, you can also ask Alexa to add grocery items to your Fresh cart. To order a grocery item from AmazonFresh, say, "Add [item] to my Fresh cart." If you've bought the item before, Alexa adds the same item to your cart. If you've never bought the item, Alexa adds the item most commonly selected by customers. To ﬁnd out what's in your cart, ask Alexa, "What's in my Fresh cart?" To switch an item in your cart, go to the cart on the Amazon website or the Amazon shopping app and select "Switch item." To learn more about AmazonFresh, go to About Amazon Prime Fresh. Was this information helpful? Yes No Search Help https://www.amazon.com/gp/help/customer/display.html?nodeId=201807210&ref=insider_ar_tips_alexa Go 1/2 6/6/2019 Amazon.com Help: About Placing Orders with Alexa Back to top Get to Know Us Make Money with Us Amazon Payment Products Let Us Help You Careers Sell on Amazon Amazon Rewards Visa Signature Cards Your Account Blog Sell Under Private Brands Amazon.com Store Card Your Orders About Amazon Sell on Amazon Handmade Amazon.com Store Card Credit Builder Shipping Rates & Policies Press Center Sell Your Services on Amazon Amazon Business Card Amazon Prime Investor Relations Sell on Amazon Business Amazon.com Corporate Credit Line Returns & Replacements Amazon Devices Sell Your Apps on Amazon Shop with Points Manage Your Content and Devices Tour an Amazon Fulfillment Center Become an Affiliate Credit Card Marketplace Amazon Assistant Advertise Your Products Reload Your Balance Help Self-Publish with Us Amazon Currency Converter › See More English United States Amazon Music Amazon Advertising Amazon Drive 6pm AbeBooks ACX Alexa Amazon Business AmazonFresh AmazonGlobal Home Services Amazon Inspire Amazon Rapids Amazon Restaurants Amazon Web Services Audible Book Depository Box Office Mojo ComiXology CreateSpace DPReview East Dane Fabric Goodreads IMDb IMDbPro Kindle Direct Publishing Prime Now Amazon Photos Prime Video Direct Shopbop Amazon Warehouse Whole Foods Market Woot! Zappos Ring Subscribe with Amazon PillPack Amazon Renewed Amazon Second Chance Stream millions of songs Everything For Your Business Scalable Cloud Computing Services Designer Men's Fashion Unlimited Photo Storage Free With Prime Find, attract, and engage customers Groceries & More Right To Your Door Listen to Books & Original Audio Performances Sewing, Quilting & Knitting Video Distribution Made Easy Smart Home Security Systems Cloud storage from Amazon Ship Orders Internationally Books With Free Delivery Worldwide Book reviews & recommendations Designer Fashion Brands Discover & try subscription services Conditions of Use Privacy Notice Score deals on fashion brands Handpicked Pros Happiness Guarantee Find Movie Box Office Data Movies, TV & Celebrities Great Deals on Quality Used Products Pharmacy Simplified Books, art & collectibles Digital Educational Resources Thousands of Digital Comics Get Info Entertainment Professionals Need America’s Healthiest Grocery Store Refurbished products with a warranty Audiobook Publishing Made Easy Fun stories for kids on the go Indie Print Publishing Made Easy Indie Digital Publishing Made Easy Deals and Shenanigans Actionable Analytics for the Web Food delivery from local restaurants Digital Photography FREE 2-hour Delivery on Everyday Items Shoes & Clothing Pass it on, trade it in, give it a second life Interest-Based Ads © 1996-2019, Amazon.com, Inc. or its affiliates https://www.amazon.com/gp/help/customer/display.html?nodeId=201807210&ref=insider_ar_tips_alexa 2/2

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