Freshub, Inc. et al v. Amazon.Com Inc. et al

Filing 1

COMPLAINT ( Filing fee $ 400 receipt number 0542-12267080), filed by Freshub, Inc., Freshub, Ltd.. (Attachments: # 1 Exhibit 1, # 2 Exhibit 2, # 3 Exhibit 3, # 4 Exhibit 4, # 5 Exhibit 5, # 6 Exhibit 6, # 7 Exhibit 7, # 8 Exhibit 8, # 9 Exhibit 9, # 10 Exhibit 10, # 11 Exhibit 11, # 12 Exhibit 12, # 13 Exhibit 13, # 14 Exhibit 14, # 15 Exhibit 15, # 16 Exhibit 16, # 17 Exhibit 17, # 18 Exhibit 18, # 19 Exhibit 19, # 20 Exhibit 20, # 21 Exhibit 21, # 22 Exhibit 22, # 23 Exhibit 23, # 24 Exhibit 24, # 25 Exhibit 25, # 26 Exhibit 26, # 27 Exhibit 27, # 28 Exhibit 28, # 29 Exhibit 29, # 30 Exhibit 30, # 31 Exhibit 31, # 32 Exhibit 32, # 33 Exhibit 33, # 34 Exhibit 34, # 35 Exhibit 35, # 36 Exhibit 36, # 37 Exhibit 37, # 38 Exhibit 38, # 39 Exhibit 39, # 40 Civil Cover Sheet)(Palmer, John)

EXHIBIT 38

6/6/2019

Amazon.com Help: Alexa and Alexa Device FAQs

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Amazon Device Support  ›  Alexa Feature Help  ›  Alexa and Alexa Device Terms, Warranties, and Notices ›

Alexa and Alexa Device FAQs
Alexa FAQs

Table of Contents
Alexa FAQs
FreeTime on Alexa and Echo Dot Kids
Edition FAQs
Alexa Communication FAQs
Alexa-Enabled Echo Device FAQs
Amazon Echo Look FAQs
Echo Connect FAQs
Alexa on Fire Tablets FAQs
Amazon Tap FAQs
Alexa on Amazon Fire TV FAQs

Alexa Feature Help

1. How do I use Alexa?

Alexa & Alexa Device Terms

Alexa allows you to ask questions and make
requests using just your voice. For instance, you
can ask Alexa a question, such as "What is the
weather today in New York?", or tell Alexa to do
something, like "Add batteries to my shopping
list," or "Play jazz." When you speak to Alexa, a
recording of what you asked Alexa is sent to
Amazon's cloud so we can process and respond
to your request. You access Alexa differently
based on the type of device you are using. For
"hands free" devices, like the Amazon Echo, you
access Alexa by saying the wake word (Alexa, Echo, Amazon, or Computer). For other devices, like
certain Fire tablets, you access Alexa by pressing a button.

Alexa Terms of Use
Source Code Notice
Alexa and Alexa Device FAQs
Alexa, Echo Devices, and Your
Privacy
Alexa & Alexa Device Terms
(country selector)
Amazon Privacy Notice (country
selector)

Quick solutions
Devices & Content

2. What happens when I speak to Alexa?

Digital Purchases
& apps

When you speak to Alexa, a recording of what you asked Alexa is sent to Amazon’s cloud where we
process your request and other information to respond to you. For example, when you ask “Alexa,
play top hits on Amazon Music” we use the recording of your request and information from Amazon
Music to play top hits.

Your Subscriptions

3. Is Alexa recording all my conversations?

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Just Ask Alexa

Try saying, "Alexa, call
Customer Service"
or

Contact Us

No. By default, Echo devices are designed to detect only your chosen wake word (Alexa, Amazon,
Computer or Echo). The device detects the wake word by identifying acoustic patterns that match the
wake word. No audio is stored or sent to the cloud unless the device detects the wake word (or Alexa
is activated by pressing a button). With Alexa Guard, you can also configure supported Echo devices
to detect specific sounds, such as the sound of smoke alarms, carbon monoxide alarms, and glass
breaking. See the FAQ "How does Alexa Guard work?" for more information.
4. Can I review and delete my voice recordings?
Yes. You can review voice recordings associated with your account and delete those voice recordings
one by one or all at once by visiting Settings > Alexa Account > Alexa Privacy in the Alexa app or
https://www.amazon.com/alexaprivacysettings. You can delete those voice recordings all at once for
each of your Alexa-enabled products by visiting Manage Your Content and Devices.
You can also enable the ability to delete your recordings by voice. Once enabled, you can delete all
the voice recordings from your account for the day by saying "Alexa, delete everything I said today."
To enable deletion by voice go to Settings > Alexa Account > Alexa Privacy > Review Voice History
in the Alexa app or https://www.amazon.com/alexaprivacysettings. When enabled, anyone with
access to your Alexa-enabled devices can ask Alexa to delete voice recordings from your account.
Deleting voice recordings may degrade your Alexa experience. If you have changed your default
marketplace while using an Alexa-enabled product, you will need to perform this step for each
marketplace to delete all voice recordings associated with your account. Note that deleting your voice
recordings does not remove your Alexa messages. For more information on removing messages, refer
to the FAQ "How do I remove messages?"
5. How are my voice recordings used?
Alexa uses your voice recordings and other information, including from third-party services, to answer
your questions, fulfill your requests, and improve your experience and our services. We associate your
requests with your Amazon account to allow you to review your voice recordings, access other
Amazon services (e.g. so you can ask Alexa to read your Kindle books and play audiobooks from
Audible), and to provide you with a more personalized experience. For example, keeping track of the
songs you have listened to helps Alexa choose what songs to play when you say, "Alexa, play music."
At times, Alexa may make recommendations to you based on your requests. For example, Alexa may
recommend Alexa skills you might like based on the Alexa skills you use.
6. How do my voice recordings improve Alexa?
Alexa is designed to get smarter every day. The more you use Alexa, the more the service adapts to
your speech patterns, vocabulary, and personal preferences. For example, we use your requests to
Alexa to train our speech recognition and natural language understanding systems. The more data we
use to train these systems, the better Alexa works, and training Alexa with voice recordings from a
diverse range of customers helps ensure Alexa works well for everyone. You can also help us improve
our voice services by providing feedback within Settings > Alexa Account > History.
7. How do Alexa skills work?

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Skills are voice-driven Alexa capabilities. You can view and enable skills in your Alexa app and enable
certain skills by voice. You can use a skill by saying a specific phrase, called the invocation name.
When you use a skill, we may exchange related information with the developer of that skill, such as
your answers when you play a trivia skill, your ZIP code when you ask for the weather, or the content
of your requests. If you make a request to Alexa without using a skill invocation name, we may send
the content of your request to several skills, and enable and launch the skill we think is best able to
respond to your request. The Skills portion of your Alexa app contains more information about skills,
such as applicable policies or terms of use provided by skill developers.
8. How does voice purchasing work?
Prime members can ask Alexa to order or reorder eligible products available for sale through the
Amazon website. You can also subscribe to eligible services using Alexa, purchase songs or albums
from our Digital Music Store, or purchase products and services through Alexa skills using your
default payment and shipping settings. You can require a speakable confirmation code, turn
purchasing off, and see product and order details in your Alexa app or at https://alexa.amazon.com
for those orders. Just like orders placed through the Amazon website, orders placed through Alexa are
subject to Amazon's Conditions of Use and Privacy Notice in the case of a subscription for a service,
the terms for the applicable service. Voice purchasing from Amazon is turned off for FreeTime on
Alexa.
Some Alexa skills allow you to purchase non-digital products or services from the developer of the
skill (for instance, order food through a restaurant's skill) via Amazon Pay using your default payment
and shipping settings. You can view your Amazon Pay order history and find additional information
for those purchases on the Amazon Pay website.
Some other Alexa skills allow you to purchase products and services from the developer of the skill
using a payment method you provide directly to the developer. Your voice purchasing settings may
not apply to those purchases.
9. Can I turn off voice purchasing?
Yes, Alexa has voice purchasing settings. Open Settings > Alexa Account > Voice Purchasing in your
Alexa app to turn off voice purchasing from Amazon. You can also require an optional confirmation
code that Alexa will ask you to say out loud when you want to place an order from Amazon.
10. What are the return and cancellation policies for products and content I order using Alexa?
For information on return policies applicable to non-digital products purchased on Amazon using
Alexa, see About Our Returns Policies.
Amazon's return policies do not apply to purchases of non-digital products or services made through
third-party Alexa skills (for instance, a food order placed through a restaurant's skill). Instead, the
returns policy of the applicable skill developer applies. However, the Amazon Pay A-to-z Guarantee
covers qualified purchases of physical products made through third-party Alexa skills using Amazon
Pay.
Purchases of digital content are final. However, if you accidentally purchase digital content or a
subscription to a non-Amazon service through Alexa, that purchase is eligible for return and refund if
we receive your request within 7 days of the date of purchase. To request a refund, please contact
customer service. You may cancel the auto-renewal of a subscription to a non-Amazon service by
visiting the detail page for the applicable Alexa skill in your Alexa app and adjusting your subscription
settings; you will not receive a refund of any fees already paid. For subscriptions to Amazon services,
see the terms of use for the applicable subscription for information on refund eligibility and
cancellation terms.
11. How do voice donations work?
Alexa also allows you to donate to eligible charities by voice. When you make a donation, Amazon Pay
will process the donation using your default Amazon payment settings and will share your name,
address, and email with the charity. Your voice purchasing settings apply to donations. If you
accidentally make a donation through Alexa or donate to the wrong charity, please contact customer
service. You can see details of your donation in your Alexa app or at https://alexa.amazon.com.
12. What is a kid skill and how do I give or revoke permission to use kid skills?
Kid skills are skills that have been identified by the developer as directed to children under age 13.
Consistent with the Children's Online Privacy Protection Act, we require permission from a parent
before kid skills can be used. You'll be asked to give permission the first time you attempt to use a kid
skill. After you've given permission, you will receive a confirmation e-mail.
You can review or change permissions by visiting the Manage Parental Consent page on Amazon.com
or by contacting Customer Service (https://www.amazon.com/contact-us).
To learn more, please visit our Children's Privacy Disclosure.
13. How does Alexa work with smart home devices?
Alexa enables you to control and check the status of a variety of smart home devices, such as lights,
switches, cameras and thermostats. See compatible smart home devices . You can connect compatible
smart home devices to Alexa using Alexa smart home skills. You can also directly connect certain
smart home devices to Echo devices with a built-in smart home hub like Echo Plus. We may
automatically update the firmware for certain devices on behalf of the applicable manufacturer.
We may receive information about third-party smart home devices you connect to Alexa, such as
device type, name, features, and status and usage history. You can delete Alexa's status and usage
history for third-party smart home devices through Settings > Alexa Account > Alexa Privacy or
https://www.amazon.com/alexaprivacysettings. Deleting this history may degrade your Alexa

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experience and certain features, such as Hunches. This will not delete other information about your
smart home devices, such as device type or name.
14. How does automatic voice recognition and voice profiles work?
Alexa can automatically recognize the voices of users in your household over time to improve
personalization of certain Alexa features. You can also create a voice profile, so Alexa can call you by
name and do more to personalize your experience. When Alexa recognizes your voice automatically,
or when you create a voice profile, Alexa uses recordings of your voice to create an acoustic model of
your voice characteristics. Alexa stores these acoustic models in the cloud. If a user stops using Alexa
and their voice is not recognized for three years, we will automatically delete the acoustic model for
their voice. You can turn off automatic voice recognition or delete any voice profile you've created in
the Alexa app. Automatic voice recognition is not available in certain locations.
15. What is Local Voice Control?
Local Voice Control allows Alexa to fulfill a limited set of requests on select Echo devices when the
device is not connected to the internet, such as requests to control supported lights, plugs, and
switches. After your Echo device regains its internet connection, the recording of your request is sent
to the cloud and available to review in Settings>Alexa Account>History in the Alexa app. You can turn
Local Voice control off by visiting Settings>Device Settings in the Alexa app. Learn more.
16. How does Amazon use the permissions I grant in the Alexa app?
The Alexa app requests mobile device permissions to hear your requests, provide more personalized
results, help you set up your Alexa-enabled devices, and support certain Alexa features. Below is a list
of certain permissions the Alexa app may request, along with a description of how Amazon currently
uses those permissions. You can manage the permissions you grant to the Alexa app in the Settings
for your mobile device.
Location. We use your mobile device's geolocation to provide results (e.g., weather, traffic, restaurant
recommendations) based on where you are using the app and to enable certain features (such as
location-based Reminders and Routines). On some mobile devices, we also need the location
permission to discover and connect to nearby Bluetooth devices and Wi-Fi networks to help you set
up certain Alexa-enabled devices.
Microphone. We use your mobile device's microphone to hear your requests and to enable Alexa
Communication features. On some mobile devices, we also need the microphone permission to
process audio from your Alexa-enabled Bluetooth devices.
Contacts. We use your mobile device contacts to help you call, message, and connect with your
friends and family. To learn more about how we use your contacts for Alexa Communication, please
see the Alexa Communication FAQs below.
Storage. To enable certain Alexa features, we may need to store data locally on the device. For
example, to improve the performance of the app, we may store certain data (e.g., map data) locally.
Camera. We use the camera on your mobile device to enable video calling and Wi-Fi simple setup
(e.g., scanning a device barcode to initiate setup).
Notifications. We use notifications to send you alerts, such as when you receive new messages or
calls.
Let the app always run in background. To use certain Alexa-enabled devices (e.g., Echo Auto) and
features (e.g., Reminders and Routines), the Alexa app needs permission to always run in the
background on certain mobile devices.
17. How does Alexa Guard work?
You can configure supported Echo devices to detect specific sounds you select, such as the sound of
smoke and carbon monoxide alarms and glass breaking. Guard will only detect these sounds when set
to Away mode. Similar to the wake word, the device detects these sounds by identifying acoustic
patterns that match the sounds you select. Guard does not store or send audio to the cloud unless the
device detects a selected sound. Alexa can send you a Smart Alert, via a mobile notification, that
allows you to listen to detected sounds through your Alexa app. Alexa Guard is not a replacement for
an alarm system or life safety device and cannot contact emergency services, such as the police or fire
department, on your behalf. However, if you connect a supported professionally monitored security
system to Guard, you can choose to forward Smart Alerts, including audio recordings of selected
sounds, to your security service provider.
18. Can I review and delete my Alexa Guard audio recordings?
Yes. You can review Alexa Guard audio recordings associated with your account and delete those
recordings one by one or all at once by visiting Privacy in Settings in the Alexa app or
https://www.amazon.com/alexaprivacysettings. Deleting Alexa Guard audio recordings may degrade
your Alexa experience.

FreeTime on Alexa and Echo Dot Kids Edition FAQs
1. What is FreeTime on Alexa and how can I manage my child's FreeTime on Alexa experience?
FreeTime on Alexa is an Alexa experience just for kids, available on the Echo, Echo Plus, Echo Dot, and
Echo Dot Kids Edition. When you use FreeTime on Alexa, Alexa will play music, answer questions, read
stories, tell jokes, and more with younger ears in mind. Certain Alexa features may differ when
FreeTime on Alexa is enabled. For example, voice purchasing from Amazon is turned off and Alexa
Communication, if enabled, is limited to only within the household or with contacts you select. Learn
more about FreeTime on Alexa here. To learn more about Alexa, please see the Alexa FAQs above. To
learn more about Alexa Communication, please see the Alexa Communication FAQs below. To learn

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more about Echo, Echo Plus, Echo Dot, and Echo Dot Kids Edition, please see the Alexa-Enabled Echo
Device FAQs below.
You can set up and manage your child's FreeTime on Alexa experience by visiting Settings > FreeTime
in the Alexa app, and the Amazon Parent Dashboard allows parents to see their child's FreeTime on
Alexa activity, including which skills their child has used. Like other voice recordings with Alexa,
parents can review and delete FreeTime on Alexa voice recordings by visiting Settings > Alexa
Account > History in the Alexa app.
Consistent with the Children's Online Privacy Protection Act, we require permission from a parent
before kid services like FreeTime on Alexa can be used. Unless you have granted permission
previously, you'll be asked to give permission the first time you attempt to set up FreeTime on Alexa.
After you've given permission, you will receive a confirmation e-mail.
You can review or change permissions by visiting the Manage Parental Consent page on Amazon.com
or by contacting Customer Service (https://www.amazon.com/contact-us).
Parents can also contact Customer Service (https://www.amazon.com/contact-us) to request deletion
of any personal information collected through FreeTime on Alexa.
2. How are FreeTime on Alexa voice recordings used?
FreeTime on Alexa is developed to get better over time. Alexa uses FreeTime on Alexa voice
recordings to answer your child's questions and respond to their requests. Alexa retains these voice
recordings to allow parents to review and listen to the requests their children make to Alexa.
FreeTime on Alexa voice recordings are also used to improve your child's experience and our Alexa and
FreeTime services, for instance by training our speech recognition and natural language
understanding systems so Alexa can better understand children's questions and requests.
You can delete specific voice recordings associated with your child's device by going to Settings >
Alexa Account > History in the Alexa app. Or you can delete all voice recordings associated with your
child's device at the Manage Your Content and Devices page.
If your child uses a third party service through FreeTime on Alexa, we will exchange related
information with that third party so they may provide the service. For example, if your child interacts
with a kid skill, we provide the content of your child's requests (but not the voice recordings) to the
skill so the skill can respond accordingly, but we do not share your child's personal information with
kid skills without your permission. We also do not sell children's personal information for advertising
or other purposes.
To learn more, please visit our Children’s Privacy Disclosure.
3. Can my child use Alexa Communication while FreeTime on Alexa is enabled ?
Yes, your child will be able to make calls and send messages within the household and with contacts
you select for your child in the Alexa app. Your child will also be able to Drop In on household
members and devices if you enable that feature.
You may disable Alexa Calling, Messaging, and Drop In on your device when FreeTime on Alexa is
enabled by going to Settings > FreeTime and then selecting your child's name in the Alexa app.

Alexa Communication FAQs
1. What is Alexa Communication?
This free feature brings the simplicity of Echo's hands-free experience, the benefit of Echo's
microphone array, plus the high-quality sound of the Echo speaker, to calling and messaging. Now
you can quickly call and send/receive voice messages for your family and friends via Alexa-all just by
using your voice. Using your supported Echo device, simply say "Alexa, call Grandma's mobile," "Alexa,
call 844-582-5392," or "Alexa, send a message to Julie."
2. What devices support Alexa Communication?
You can send and receive Alexa messages (and place and receive Alexa calls) as well as place
outbound calls to most phone numbers in the United States, Canada, and Mexico (excluding 911)
using a supported Echo device and the Alexa app on supported mobile phones and tablets. Alexa
Communication supports receiving Alexa calls but does not support inbound calls from phone
numbers. Alexa Communication may also be available on some third party Alexa-enabled products.
Features may vary by device.
3. How does Alexa Messaging work?
You can use supported Echo devices and the Alexa app to send voice and text messages to another
Alexa Communication user (e.g., on Echo, "Alexa, send a message to Mom," or, on the Alexa app,
tapping on the Message icon on Mom's contact card). Messages are processed in the cloud to convert
voice messages to text, and vice versa. When you receive a message on a supported Echo device, you
will hear an audio tone and see a visual notification. You will be able to retrieve the message on your
supported Echo devices by saying "Alexa, play my messages." When you receive a message, you also
will receive a notification on your mobile phone or tablet, and you will be able to view and play the
message in the Alexa app. Alexa messaging does not support sending or receiving text messages to or
from phone numbers.
4. How does Alexa Calling work?
You can use supported Echo devices and the Alexa app to call another Alexa Communication user
(e.g., on Echo, "Alexa, call Mom," or, on the Alexa app, tapping on the Calling icon on Mom's contact
card). When you receive Alexa calls on your supported Echo devices, Alexa will tell you that you have
an incoming call and identify the caller. You also will see a green light indicator on Echo devices
without a screen, and an incoming call screen on Echo devices with a screen. You can say "Alexa,
answer," to pick up the call. Either person can end the call by saying "Alexa, hang up." When you

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receive a call, you also will receive a notification on your mobile phone or tablet and will see an
incoming call screen in the Alexa app that lets you answer the call.
5. Can I call phone numbers using Alexa?
Yes, you can use supported Echo devices and the Alexa app to place outbound calls to most phone
numbers in the United States, Canada, and Mexico for free (e.g., on Echo, "Alexa, call 844-582-5392,"
or "Alexa, call Mom's mobile phone.") If you are already an Alexa Communication user, no additional
set up is required - you can start making calls straight away. If you are not an Alexa Communication
user, you will first need to register for Alexa Communication.
On calls made using Alexa Calling, we will display the mobile phone number registered for the Alexa
Communication service associated with that device as a caller ID. You can disable the caller ID feature
through your contact card in the Alexa app. Note that you cannot call 911 using this feature (for more
information, see the below FAQ "Can I text or call emergency services using Alexa Communication?").
For information on placing calls using Echo Connect, see the below FAQ "How does calling on Echo
Connect work?"
6. Can I text or call emergency services using Alexa Communication?
No, emergency services, such as 911, are not available through Alexa Communication. You should
ensure that you can contact your relevant emergency services providers through a mobile, landline
telephone, or other service. For information on calling emergency services using Echo Connect, see
the below FAQ "Can I call emergency services with Echo Connect?"
7. How do I add and delete contacts for Alexa Communication?
When you register for Alexa Communication on your Alexa app, you will be asked to import your
contacts from your device, which will then appear as contacts in your Alexa app. When you open the
Alexa app, your contacts are auto-updated from your tablet or mobile phone. You may disable
contact import in the Alexa app. If contact import is disabled, contacts you previously imported from
your device will be deleted.
You may also manually add contacts to your Alexa contact list in the Alexa app or at
https://alexa.amazon.com. You can also delete each contact you manually added by selecting the
applicable contact card.
8. Do I need to give permission for others to call or message me?
First you must register for Alexa Communication. Once you are registered, if another Alexa
Communication user has your contact details, they can reach you via Alexa.
9. Who will receive my calls or messages?
If you call or message another Alexa Communication user, the call or message will go to all supported
Echo devices associated with that contact, as well as that contact's Alexa app. If you want to call that
same contact's mobile phone number, you can ask Alexa (e.g., "Alexa, call Jane Smith's mobile,"). If
you call someone who is not an Alexa Communication user, the call will go to their phone number as
it is stored in your contact book.
10. What is Do Not Disturb mode?
Do Not Disturb puts your Echo device on silent, meaning you will not receive calls or messages via
Alexa. Simply say "Alexa, turn on Do Not Disturb," or you can turn it on by visiting Devices icon > Echo
& Alexa > [Your Device Name] > Do Not Disturb in the Alexa app. When you're ready to receive calls
and messages again, just say "Alexa, turn off Do Not Disturb."
11. How do I remove messages from my conversation list?
On the iOS version of the Alexa app, swipe a conversation to the left and click "Remove." On the
Android version of the Alexa app, long press on a conversation to select it, then tap the Trash icon in
the top navigation bar. Note that removing a conversation from your conversation list does not
remove it from your contact's conversation list. It is not possible for you to remove sent or received
messages from a contact's conversation list.
12. How do I de-register from Alexa Communication?
You can call customer service at 1-877-375-9365, and we will help you de-register from Alexa
Communication.
13. What is Drop In?
The optional Drop In feature will let you easily connect with your closest friends and family on
supported Echo devices. To give Drop In permission to yourself (and your household) or a contact (and
that contact's household), select the applicable contact card and turn on Drop In. In addition, you can
give Drop In permission to yourself (and your household) by simply saying "Alexa, Drop In on Home."
To turn off Drop In for your household, you can simply say "Alexa, disable Drop In." Alternatively, you
can turn on Do Not Disturb on one, or all, Echo devices by saying "Alexa, turn on Do Not Disturb." You
also may disable Drop In for a specific device via the Devices icon > Echo & Alexa > [Your Device
Name] > Communication in the Alexa app.
14. When someone drops in on my device, what do they hear and see?
When someone drops in on your supported Echo device, you will hear an audio tone and see a visual
indicator that someone is dropping in on you. The contact on the other side of the Drop In will
automatically hear audio through your device. You may end the Drop In by saying "Alexa, hang up."
On Echo devices without a screen, you will see a green in-call light indicator showing that a Drop In is
in progress.
If a contact with the Alexa app or an Echo device with a screen drops in on your Echo device with a
screen, they will see a frosted glass view from your device's camera. The frosted glass view will

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automatically transition to clear video over a short period of time. You will see the contact's video
(and a picture-in-picture view of your own video) when the Drop In is in progress. You can end a Drop
In by tapping the End icon on the screen, or you can disable the camera while continuing an audio
conversation by saying "Alexa, video off," or tapping the Video Off icon on the screen.
15. What is a recently active indicator?
If household members or contacts have been granted Drop In permission, they will see a recently
active indicator on their Echo Show, Echo Spot, or Alexa app displaying whether someone is nearby
your supported Echo devices. Interactions with Alexa, and motion sensors on Echo Show, will be used
to determine whether your device has been recently active.
16. How do I disable Drop In?
If you have granted your household members Drop In permission, you can disable it by saying "Alexa,
disable Drop In," or turning off Drop In on your own contact card. If you have granted any other
contacts Drop In permission, you can disable that on their contact cards. You also may disable Drop In
for a specific device via the Devices icon > Echo & Alexa > [Your Device Name] > Communications in
the Alexa app.
17. What are Announcements?
The Announcements feature lets you easily make announcements to other supported Alexa-enabled
devices within your household, like a one-way intercom. Simply say, "Alexa, announce that dinner's
ready," and "Dinner's ready," will then be announced in your voice to all supported devices in your
household. You can block Announcements on one, or all, supported devices by turning on Do Not
Disturb - simply say "Alexa, turn on Do Not Disturb." Unlike Drop In, Announcements are one-way
only. To respond to an Announcement, you can make a new Announcement or start a Drop In as a
two-way intercom.
18. Can I call or message via Alexa using my existing phone service?
Yes, on certain Alexa-enabled products (like Echo Auto), Alexa connects to your phone and allows you
to send and receive calls and messages via Alexa using your existing phone service and talk/text plan.
When you ask Alexa to place a call or message, Alexa will use Alexa Communication to complete
those requests if possible. However, if the recipient is not another Alexa Communication user, or you
wish to contact a specific phone number, Alexa can use your existing phone service to place that call
or message (features may vary by device and operating system). Alexa may not be able to process
your request in the event of network or connectivity issues. If you are unable to place your call via
Alexa, you should dial the number directly from your phone.
19. Can I link third-party communications services with Alexa Communication?
Yes, you can link select third-party communications services with Alexa Communication. Simply go to
“Communications” within Settings in the Alexa app. Amazon may import and save your contacts from
your third-party communications service in the cloud to help you connect with your friends and
family. Some features may not be available via Alexa, and charges from the third-party
communications service may apply for use of some features. You should check any terms applicable
to the third-party communications service (including whether emergency services are available) prior
to linking your account with Alexa.

Alexa-Enabled Echo Device FAQs
Alexa-Enabled Echo devices, like Echo, Echo Show, and Echo Auto, are hands-free Alexa-enabled
devices. For more information on Echo Look, see the Echo Look FAQs. For information on Echo
Connect, see the Echo Connect FAQs.
1. How do Echo devices recognize the wake word?
By default, Echo devices are designed to detect only your chosen wake word (Alexa, Amazon,
Computer, or Echo). The device detects the wake word by identifying acoustic patterns that match the
wake word. Once the word is detected, audio begins streaming to the cloud, including a fraction of a
second of audio before the wake word. No audio is stored or sent to the cloud unless the device
detects the wake word (or Alexa is activated by pressing a button).
2. How do I know when Echo devices are streaming audio to the cloud?
When Echo devices detect the wake word or when the Action button available on some Echo devices
is pressed to activate Alexa, a visual indicator appears on the device to indicate that the device is
recording your request to stream to the cloud. For instance, a light ring on the Echo will turn blue or a
blue bar will appear on Echo Show. When you use the wake word, the audio stream includes a fraction
of a second of audio before the wake word, and closes once your request has been processed. You can
turn on Follow-Up Mode to enable Alexa to respond to a series of requests without repeating the
wake word. Learn more. You can also configure Echo devices to play a short audible tone any time
audio is sent to the cloud within Settings in the Alexa app. Certain Echo devices, like Echo Input, have
the short audible tone turned on by default.
3. Can I turn off the microphones on Echo devices?
Yes. Echo devices are equipped with a Microphone Off button. When the button is pressed, the power
to the microphones is disconnected and a dedicated red light is illuminated. When the microphones
are turned off, your device cannot record and stream audio to the cloud, even when you say your
chosen wake word.
4. How do Echo devices with a screen know to turn on the screen?
Echo devices with a screen will turn on the screen when they detect the wake word or motion in view
of the camera or when you interact with the devices' display or buttons.
5. How do I know when Echo devices with a camera are streaming images or video to the cloud?

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There will be an on-screen indicator whenever Echo devices with a camera are streaming images or
video to the cloud. For instance, if a video call is active, the device's screen will display a picture-inpicture view of the video being streamed to the cloud or will display a green "call in progress" bar at
the bottom of the screen.
6. Can I turn off the camera on Echo devices with a camera?
Yes. You can turn off the camera on Echo devices with a camera by pushing the Microphone/Camera
Off button on your device. When the Microphone/Camera Off button is pressed, the power to the
camera and the microphones is disconnected and a dedicated red light is illuminated. Some Echo
devices with a camera, like Echo Show 5, have an additional built-in camera shutter. When the camera
is turned off by pressing the Microphone/Camera off button or the camera shutter is covering the
camera, the device will not detect motion in view of the camera and you will not be able to use any
features that rely on the camera such as video calling.

Amazon Echo Look FAQs
Amazon Echo Look is a hands-free camera and style assistant.
1. Do I need the Alexa app to use Echo Look?
No. Only the Echo Look app is required to use your Echo Look, but you must use the Alexa app or visit
https://alexa.amazon.com to view product and order details for voice purchases, or to change certain
Alexa settings such as requiring a speakable confirmation code for voice purchases or turning off
voice purchasing.
2. How do I know when the Echo Look camera is capturing photos or video?
When you take a photo or video, the light ring on your device visually counts down and audio cues
indicate a photo or video will be taken. During the photo or video capture, the light ring turns white
and the flash will activate. At the end of a video, there is an additional audio cue. When you activate
live preview, the light ring turns white and audio cues indicate the beginning and end of a live
preview. You can adjust the volume of the device's audio (including audio cues) within the Device
settings in the Echo Look app (Settings > Device). After you take the photo or video, your device
sends it to the cloud.
3. Can I turn off the microphone and camera on Echo Look?
The camera is always off except when you activate it by asking Alexa or using the Echo Look app to
take a photo, video, or use live preview. You can turn off the microphone and disable taking photos
and video by pushing the button on the side of your device. When the light ring on your device turns
red and a red Ø appears below the light ring, the device will not respond to the wake word and you
won't be able to take photos or video using the Echo Look app until you push the button on the side
of your device again.
4. How do I delete photos or video?
You can delete specific Echo Look photos or video associated with your account by using the Echo
Look app to browse to the photo or video, and then tapping the Delete button. Or, you can delete all
Echo Look photos and video associated with your account by going to Device settings in the Echo
Look app (Settings > Device) and selecting "Delete all photos and video."
5. What's the benefit of sharing my photos with Amazon fashion specialists?
Echo Look's fashion recommendations combine machine learning algorithms with advice from fashion
specialists. Our fashion specialists come from varied backgrounds in the fashion, retail, editorial,
styling and creative fields. They have honed their expertise through ongoing training focusing on
personal style, seasonal trends and more. Being able to see your photos allows our fashion specialists
to give you style advice that takes into account your wardrobe and personal attributes. However, no
one can see your photos unless you give us permission to do so, either by submitting photos to Style
Check or sharing your photos with Amazon fashion specialists to receive personalized style
suggestions. Sharing your photos allows you to experience all that Echo Look has to offer.
6. What happens when I share my photos?
When you share your photos with Amazon fashion specialists, we'll use them to make style
suggestions and to improve Amazon services. Once you've chosen to share your photos, you will also
be eligible to receive new style assistance features that we develop in the future.
7. How do recommendations work?
We'll use your photos to recommend new pieces that will pair well with the tops and bottom you
wore (we call these "Pairing Ideas"). In order to receive recommendations, your photo must be taken
with your Echo Look device and contain a visible outfit with a top and bottom (we can't currently
provide pairing recommendations for dresses). You can receive suggestions on up to one qualifying
Look per day. Within a day after you take a qualifying photo you'll receive your recommendations in
the home screen of your Echo Look app and the "Details" view of the Look.
8. If I choose to share my photos with fashion specialists, can I exclude some photos?
Yes. When you enable sharing of your photos with fashion specialists, we will wait one hour before
making the photos available to fashion specialists in case you want to exclude any photos. There are
two ways to do this. 1) From the Looks tab, tap "Select" or the plus-sign icon in the upper right-hand
corner. You'll see a menu option to "Exclude from style suggestions." 2) You can exclude individual
photos by tapping on any Look from the Looks tab and tapping "Details." From there, you'll see an
on/off toggle with the label "Use for style suggestions." When you take a new photo, you'll have 15
minutes to exclude it before it may be used for style suggestions.
9. What if I change my mind after choosing to share my photos?

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Use the instructions in FAQ 8 to change the setting for any particular photo whenever you want. You
can also turn off sharing for all photos at any time on the Settings screen of your Echo Look app.
When you do so, no one will be able to view your photos unless you choose to submit them to Style
Check. It can take about an hour for this change to take effect.

Echo Connect FAQs
Echo Connect is an accessory that transforms any supported Echo device into a hands-free speaker
phone for your home phone line.
1. What do I need in order to use Echo Connect?
You need a home phone service (such as a landline or VoIP service), Wi-Fi, and a supported Echo
device. One Echo Connect can support only one phone line, and only one Echo Connect can be
registered per Amazon account.
2. How does calling on Echo Connect work?
Echo Connect extends and is not a replacement for your traditional telephone service. Plug Echo
Connect into your home phone jack or VoIP adapter. You will also need to setup your supported Echo
device. Then visit https://alexa.amazon.com, or register for Alexa Communication in the Alexa app in
order to complete set up of your Echo Connect.
With Echo Connect, you can ask Alexa to make calls using your home phone service to your contacts
or to other numbers supported by your home phone service provider (e.g. "Alexa, call Mom," or "Alexa,
call 844-582-5392.") Echo Connect will display your home phone number as caller ID, unless you
disable caller ID with your home phone service provider.
You can also use your supported Echo devices to answer incoming calls to your home phone service
(e.g. "Alexa, answer the phone.") As Echo Connect uses your existing home phone service to make and
receive calls, home phone service provider charges may apply. Some calling features you may use on
your home phone (such as call waiting and three-way calling) are not available through Echo Connect.
3. What's the difference between Alexa Calling and Echo Connect?
By default, Echo Connect will use your home phone service to make and receive your calls. However,
you can choose whether you prefer to place outbound calls to most numbers in the US, Canada and
Mexico through either Echo Connect using your home phone service, or Alexa Calling. Simply go to
Settings, select Echo Connect, and select ‘Outbound Calls’.
If you select Alexa Calling, calls to most mobile and landline numbers in the US, Canada and Mexico
will be placed for free using the Alexa Calling service. Calls not supported by Alexa Calling, including
911 and emergency numbers, premium numbers, and international numbers outside the US, Canada
and Mexico, will automatically be placed through Echo Connect using your home phone service. The
mobile number used to register for Alexa Communication will be displayed as a caller ID for outbound
calls made using Alexa Calling. You can disable the caller ID feature through your contact card in the
Alexa app. Alexa Calling uses your Echo device's internet connection to place calls. For more
information on Alexa Calling, see the above Alexa Communication FAQs.
If you select Echo Connect, your home phone service will be used to place all calls and your home
phone number will be displayed as caller ID. By default, Alexa will dial all US numbers with a 1 and an
area code (e.g. 1-844-582-5392) to ensure calls connect. This dialing format may result in some home
phone service providers charging long distance call rates for local calls. To instead not add a 1 prior to
the area code, go to Settings, select Echo Connect, and toggle "Dial 1 for Local Calls.' If you aren't
sure which dialing format applies to you, you should check with your home phone service provider, or
select "Alexa Calling" to make calls to US numbers.
4. I have an Echo Connect but also use Alexa Calling. How will my call to an Alexa contact be
processed?
If you want to call another Alexa Communication user, there are a few different ways your call may be
processed.
If you specify just the name of the person you would like to call (e.g. "Alexa, call Mom."), Alexa will
default to placing the call through Alexa Calling to mom's supported Echo devices or the Alexa app.
If you specify the name of the person and their phone type (e.g. "Alexa, call Mom's mobile.") then,
depending on what you have selected as your outbound calling preference, Alexa will place the call to
mom's mobile using either your home phone service through your Echo Connect, or Alexa Calling. For
more information, see the above FAQ "What's the difference between Alexa Calling and Echo
Connect."
5. Can I call emergency services with Echo Connect?
Yes, calling emergency services through Echo Connect works just like dialing any other phone
number. Simply say, "Alexa, call 911." Please note that if Echo Connect is used to call emergency
numbers like 911, the location information given to the emergency service, if any, may be the address
associated with the phone line connected to your Echo Connect, which may not be the same as the
location of your Echo device from which you are making the call. Echo Connect will not function in
the event of a power or broadband outage or other connectivity issues. If you are unable to place your
call through your Echo Connect, you should use your mobile, landline telephone, or other telephone
service.

Alexa on Fire Tablets FAQs
Certain Fire tablets support always-ready Alexa hands-free when the screen is on and/or when the
tablet is connected to power, or Show Mode, an immersive Alexa experience that provides full-screen
visual responses to voice commands. Learn more about how to access Alexa on your Fire tablet.

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1. How do I activate Alexa hands-free on my Fire tablet?
You can turn on Alexa hands-free in your device settings (Settings > Alexa) by ensuring that both
Alexa and Hands-Free Mode settings are enabled. To enter Show Mode, swipe down from the Quick
Actions menu and toggle Show Mode, or ask Alexa to "Switch to Show Mode."
2. How does Alexa hands-free on my Fire tablet recognize the wake word?
Alexa on your Fire tablet uses on-device keyword spotting to detect the wake word, even when your
device is in standby mode. (Certain Fire tablets may not detect the wake word when the screen is off,
if the tablet is not connected to power. Learn more.) When the wake word is detected, Alexa on your
Fire tablet streams audio to the cloud, including a fraction of a second of audio before the wake word.
3. How do I know when Alexa on my Fire tablet is streaming my voice to the cloud?
When Alexa on your Fire tablet detects the wake word, or when you press and hold the Home button
to access Alexa, a blue line appears at the bottom of your screen to indicate that Alexa is streaming
audio to the cloud. When you use the wake word, the audio stream includes a fraction of a second of
audio before the wake word, and closes once your question or request has been processed. You will
also hear a short audible tone that plays after the wake word is recognized, to indicate that the device
is streaming audio, and at the end of your request, to indicate that the connection has closed and the
device is no longer streaming audio.
4. How does Alexa hands-free on my Fire tablet work when I lock my tablet with a passcode?
When Alexa hands-free is activated and your tablet is passcode-locked, you can access certain Alexa
features using the wake word. You'll be required to enter your passcode to access other Alexa
features. If you prefer to no longer be asked to enter your passcode to access Alexa features, you can
designate a Wi-Fi network as a Trusted Network in device settings (Settings > Alexa > Trusted
Networks) and connect your Fire tablet to a Trusted Network. As a security precaution, if your tablet
is passcode-locked, you may be prompted to enter your passcode to exit Show Mode - even if you're
connected to a Trusted Network.
5. How does Alexa know to turn on the screen when my Fire tablet is in Show Mode?
When in Show Mode, your tablet will turn on the screen when it detects the wake word or motion in
view of the camera or when you interact with the devices' display or buttons.
6. How do I know when Alexa on my Fire tablet is streaming images or video to the cloud?
There will be an on-screen indicator whenever Alexa is streaming images or video to the cloud. For
instance, if a video call is active, the device's screen will display a picture-in-picture view of the video
being streamed to the cloud.
7. How can I turn off Alexa hands-free?
You can turn off Alexa hands-free a few different ways: by swiping down from the Quick Actions
menu and selecting the Alexa Microphone/Camera On/Off icon (in Show Mode) or the Alexa Hands
Free icon (outside Show Mode), by simultaneously pressing and holding the device's Volume Up and
Down buttons for three seconds, or through your device settings (Settings > Alexa > Hands-Free
Mode). When in Show Mode, a red bar and icon will appear to let you know that Alexa hands-free on
your Fire tablet is turned off; outside of Show Mode, an icon will appear in your status bar. Your Fire
tablet will not respond to the wake word - or, in Show Mode, detect motion in view of the camera until you turn Alexa hands-free back on. If you turn off Alexa hands-free, you will still be able to
access Alexa when your tablet is not in Show Mode by pressing and holding the Home button.

Amazon Tap FAQs
Amazon Tap is an Alexa-enabled portable speaker that includes an optional hands-free mode.
1. How do I activate hands-free mode on my Amazon Tap?
You can turn hands-free mode on or off in the device settings within your Alexa app (Devices icon >
[Your Device Name] > Hands Free).
2. How does Amazon Tap recognize the wake word while in hands-free mode?
Amazon Tap uses on-device keyword spotting to detect the wake word. When the wake word is
detected, Amazon Tap streams audio to the cloud, including a fraction of a second of audio before
the wake word. You can turn on Follow-Up Mode to enable Alexa to respond to a series of requests
without repeating the wake word. Learn more.
3. How do I know when Amazon Tap is streaming my voice to the cloud?
When Amazon Tap detects the wake word in hands-free mode or when you tap the Microphone (Talk)
button, the lights on the front of your Amazon Tap turn blue to indicate that Amazon Tap is
streaming audio to the cloud. When you use the wake word while in hands-free mode, the audio
stream includes a fraction of a second of audio before the wake word, and closes once your question
or request has been processed. You will also hear a short audible tone that plays after the wake word
is recognized, to indicate that the device is streaming audio, and at the end of your request, to
indicate that the connection has closed and the device is no longer streaming audio.
4. Can I turn off the microphone on Amazon Tap while in hands-free mode?
Yes, you can turn Amazon Tap's microphone off by pushing the Play/Pause button on the top of your
device for three seconds. When the lights on the front of your Amazon Tap turn red, the microphone
is off. The device will not respond to the wake word until you reactivate the microphone by pushing
the Play/Pause button again for three seconds. When the microphone is off, Amazon Tap will still
respond to requests you make by tapping the Microphone (Talk) button. After five minutes of
inactivity with the microphone off, your device will enter sleep mode to conserve power.

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Alexa on Amazon Fire TV FAQs
Alexa is available on all current generation Fire TV streaming media players and Fire TV Edition
televisions in the US. Fire TV Cube is a far-field Alexa-enabled streaming media player. Other Fire TV
streaming media players and Fire TV Edition televisions are Alexa-enabled devices on which you can
access Alexa by pressing the Microphone button on your Alexa Voice Remote. Alexa is not available on
Fire TV Recast, but Fire TV Recast can be controlled with Alexa on Fire TV streaming media players
and Echo Show devices.
1. How do I use Alexa on Fire TV streaming media players or Fire TV Edition televisions?
To use Alexa on your Fire TV Cube, you may say the wake word to activate Alexa in hands-free mode,
or you may use the voice remote or the Fire TV App.
To use Alexa on another Fire TV streaming media player or a Fire TV Edition television, you may use
the voice remote or the Fire TV App, or you may pair your Fire TV streaming media player or Fire TV
Edition television with a compatible Alexa-enabled device.
You can use Alexa on Fire TV streaming media player or Fire TV Edition televisions to search using
your voice. Voice search is faster and less frustrating than typing on a traditional alphabet grid. To use
voice search, say the wake word, or press and hold the Microphone button on your voice remote or
Fire TV App, and say the movie, TV title, actor, genre, or director that you want. If you’re using the
voice remote, release the Microphone button when you're done speaking.
2. How does Fire TV Cube recognize the wake word?
Fire TV Cube uses on-device keyword spotting to detect the wake word. When it detects the wake
word, it streams audio to the cloud, including a fraction of a second of audio before the wake word.
3. How do I know when my Fire TV streaming media player or Fire TV Edition television is
streaming my voice to the cloud?
When you press the Microphone button on the voice remote, a blue light bar appears on the Fire TV
interface to indicate that the device is streaming audio to the cloud.
In addition, when Fire TV Cube detects the wake word, or when you press the Action button on top of
the device, the light bar on the front of your device turns blue to indicate that the device is streaming
audio to the cloud. When you use the wake word, the audio stream includes a fraction of a second of
audio before the wake word, and closes once your question or request has been processed. You can
turn on Follow-Up Mode to enable Alexa to respond to a series of requests without repeating the
wake word. Learn more.
Within Sounds settings in the Alexa app (Devices icon > [Your Device Name] > Sounds), you can
enable a 'start of request sound,' a short audible tone that plays after the wake word is recognized to
indicate that the device is streaming audio. You can also enable an 'end of request sound' that will
play a short audible tone at the end of your request, to indicate that the connection has closed and
the device is no longer streaming audio.
4. Can I turn off the microphone on Fire TV Cube?
Yes, you can turn off the microphone of Fire TV Cube by pushing the Microphone On/Off button on
the top of your device. When the Microphone On/Off button turns red, the microphone is off. The
device will not respond to the wake word, nor respond to the Action button, until you reactivate the
microphone by pushing the Microphone On/Off button again. Even when the device's microphone is
off, Fire TV Cube will still respond to requests you make through your voice remote.
5. Can I use Alexa on my Fire TV Cube if my television is off?
Yes, Alexa will respond to requests even when your television is off. Depending on your request, Alexa
may turn on your television to fulfill your request (for example, "Launch Netflix," or "Find comedies.")
For common questions about Alexa, Echo Devices and Privacy, see the Alexa Privacy Hub.
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