Oracle Corporation et al v. SAP AG et al

Filing 1206

Declaration of Nargues Motamed in Support of 1202 Statement Joint Statement in Support of Evidentiary Issues filed byOracle International Corporation. (Attachments: # 1 Exhibit A-0059, # 2 Exhibit A-6329-1, # 3 Exhibit A-0367, # 4 Exhibit A-5042, # 5 Exhibit A-5997, # 6 Exhibit A-6042-1, # 7 Exhibit A-6205-1, # 8 Exhibit A-5193, # 9 Exhibit A-5995, # 10 Exhibit A-5058, # 11 Exhibit A-5002-1, # 12 Exhibit A, # 13 Exhibit B, # 14 Exhibit C, # 15 Exhibit D, # 16 Exhibit E, # 17 Exhibit F, # 18 Exhibit G, # 19 Exhibit H, # 20 Exhibit I, # 21 Exhibit J, # 22 Exhibit K, # 23 Exhibit L, # 24 Exhibit M, # 25 Exhibit N, # 26 Exhibit PTX 0008, # 27 Exhibit PTX 0014, # 28 Exhibit PTX 0161, # 29 Exhibit O, # 30 Exhibit P, # 31 Exhibit Q, # 32 Exhibit R, # 33 Exhibit PTX 4809, # 34 Exhibit PTX 4819, # 35 Exhibit PTX 0012, # 36 Exhibit PTX 0024, # 37 Exhibit PTX 0960, # 38 Exhibit PTX 7028, # 39 Exhibit S, # 40 Exhibit T, # 41 Exhibit U, # 42 Exhibit V, # 43 Exhibit W, # 44 Exhibit PTX 8040, # 45 Exhibit PTX 2582, # 46 Exhibit X, # 47 Exhibit Y, # 48 Exhibit PTX 8112, # 49 Exhibit PTX 8111, # 50 Exhibit PTX 8108)(Related document(s) 1202 ) (Howard, Geoffrey) (Filed on 8/2/2012)

From:

Lenley Hensarling [[e-mail]]

Sent:

Tuesday, November 07, 20064:27 PM

To:

[e-mail]; [e-mail]; EKDAHL LYLE

Cc:

John Wookey

Subject: RE: Electrolux - cancellation of support for E1
This has been a long time coming. I wonder how they will fare, as they have required constant care and feeding. They are
also buying G-Log and want the integration to JOE. i'm not sure how one can make that work without having access to the
ESUs that we will need to make the integration work. It should be interesting. If their business is shut down at some point
due to as or rniddleware issues that need accommodation from Hle software tools area (and they ~lave seen a bit of that)
we wiil need to see what how they cleai with LIS.

Regards - Lenley
From: Buffy Ransom [mailto:[e-mail]]

Sent: Tuesday, November 07, 2006 4:59 PM
To: HENSARLING LENLEY JAY; [e-mail]; EKDAHL LYLE
Subject: FW: Electrolux - cancellation of support for E1

From: Steve Boulton [mailto:[e-mail]]

Sent: Tuesday, November 07,20068:50 AM
To: nalsup_managers_ww
Cc: RANSOM BUFFY
Subject: FW: Electrolux - cancellation of support for E1

FYI
This is a big loss. Electrolux say they are not going to a competitor for El Support but time will tell.
They are many Electrolux companies in address book that this applies to (see list at bottom of mail
below).
Please note that CRM support is still in place.
regards
Steve

-----Original Message----From: Kevin Ramskir [mailto:[e-mail]]
Sent: 06 November 2006 14:07
To: [e-mail]
Subject: RE: Electrolux - cancellation
Steve
Effectively dwpping by contract, which equates to proC1uct (,JDE) in this case.
There was a separate contract for PSFT CRM product. sold before PSFT took over JOE and was never consoiidated
(although date-aligned).
Does this explain it ?

Confidential Information

ORCL00033223

Cheers

K
-----Original Message----From: Steve Boulton [mailto:[e-mail]]
Sent: Monday, November 06, 2006 12:22 PM
To: kevin [e-mail]
Subject: RE: Electrolux - cancellation

KevinElectrolux AS have about 5 cases open for Support on the El CRI'v1 product. The mail below says
Electrolux AB has dropped support but you said on the phone they are support for CRi\1.
Are we dropping Support by site or product?
regards
steve

-----Original Message----From: Kevin Ramskir [mailto:[e-mail]]
Sent: 06 November 2006 12:01
To: BOULTON STEVE
Subject: FW: Electrolux - cancellation

Steve
As discussed - see list of Electrolux JDE contmcts cancelled on C1. The PSFT CRM software in AEG
(division at Eiectrolux) is unaffected.

K
-----Original Message----From: Sara Garrett [mailto:[e-mail]]
Sent: Friday, November 03,20062:02 PM
To: [e-mail]; BROCK JOHNATHON
Cc: RAMSKIR KEVIN PETER; Nyberg Therese
Subject: RE: Electrolux - cancellation
Thanks Lynwen & Jonathon.

SR is logged 8709585 with attachments
Cheers
Sam
-----Original Message----From: Lynwen Hardaker [mailto:[e-mail]]
Sent: 03 November 2006 13:37
To: [e-mail]
Cc: RAMSKIR KEVIN PETER; Nyberg Therese; BROCK JOHNATHON
Subject: RE: Electrolux - cancellation

Hi Sara,
It is a sl1arne t11at we were not able to keep this maintenance.

However, John3thon Brock will create a case and drop support for ail of the below Customer' IDs
today. We shOUld still create an SR through the Oracle systems. Could you please put in a note in the
SR to say that you are creating the SR tor the attention of ,johnathon Brock? Johnathon can then

Confidential Information

ORCL00033224

cross reference the SR to his case. We wiil also need the drop letter to attach to the Customer IDs in
C1. cJohnathon will keep his case open until he receives the letter tram Kevin and is able to attach that
to thE! Customei' IDs.
Kind regards,
Lynwen Hardaker
Customer Care Manager UK
Oracle Global Customer Care - EMEA
Tel: [phone]
[e-mail]

-----Original Message----From: Sara Garrett [mailto:[e-mail]]
Sent: Friday, November 03,2006 12:34
To: HARDAKER LYNWEN
Cc: RAMSKIR KEVIN PETER; Nyberg Therese
Subject: Electrolux - cancellation
Importance: High
Hi Lynwen
We have been trying to save the Electrolux support cancellation but unfortunately without
success.
We therefore need support to be switched off immediately - contract expired 1 Nov - for all
sites below. Please let me know if you would like a ticket raising. However, I did not just want
to raise a ticket due to the urgency and importance of this task.
Letter to Electrolux to follow from Kevin.
The only part of Electrolux to still have support is the German entity (known as AEG - customer
80000).
Please could you confirm.
Thanks
Sara
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