Oracle Corporation et al v. SAP AG et al

Filing 1206

Declaration of Nargues Motamed in Support of 1202 Statement Joint Statement in Support of Evidentiary Issues filed byOracle International Corporation. (Attachments: # 1 Exhibit A-0059, # 2 Exhibit A-6329-1, # 3 Exhibit A-0367, # 4 Exhibit A-5042, # 5 Exhibit A-5997, # 6 Exhibit A-6042-1, # 7 Exhibit A-6205-1, # 8 Exhibit A-5193, # 9 Exhibit A-5995, # 10 Exhibit A-5058, # 11 Exhibit A-5002-1, # 12 Exhibit A, # 13 Exhibit B, # 14 Exhibit C, # 15 Exhibit D, # 16 Exhibit E, # 17 Exhibit F, # 18 Exhibit G, # 19 Exhibit H, # 20 Exhibit I, # 21 Exhibit J, # 22 Exhibit K, # 23 Exhibit L, # 24 Exhibit M, # 25 Exhibit N, # 26 Exhibit PTX 0008, # 27 Exhibit PTX 0014, # 28 Exhibit PTX 0161, # 29 Exhibit O, # 30 Exhibit P, # 31 Exhibit Q, # 32 Exhibit R, # 33 Exhibit PTX 4809, # 34 Exhibit PTX 4819, # 35 Exhibit PTX 0012, # 36 Exhibit PTX 0024, # 37 Exhibit PTX 0960, # 38 Exhibit PTX 7028, # 39 Exhibit S, # 40 Exhibit T, # 41 Exhibit U, # 42 Exhibit V, # 43 Exhibit W, # 44 Exhibit PTX 8040, # 45 Exhibit PTX 2582, # 46 Exhibit X, # 47 Exhibit Y, # 48 Exhibit PTX 8112, # 49 Exhibit PTX 8111, # 50 Exhibit PTX 8108)(Related document(s) 1202 ) (Howard, Geoffrey) (Filed on 8/2/2012)

Focus on Customer Retention
•

No material issues anticipated

•

Support infrastructure unchanged

•

Most PeopleSoft Enterprise customers recently completed
architectural upgrade from version 7 to version 8

• Oracle commitments include plans to:
-

Enhance and support PeopleSolt Enterprise, JD Edwards
EnterpriseOne and JD Edwards World until 2013

-

Deliver sUbsequent versions of Enterprise and EnterpriseOne

-

Extend EnterpriseOne support to Feb 2007 for versions XE and 8.0

-

Maintain currently supported hardware, databases and
operating systems

• Compelling Project Fusion applications suite delivered by 2008
-

No charge for Oracle and PeopleSolt customers on current support

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Confidential Information

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Oracle Support Business
• Oracle: $5.18 revenue in past 4 quarters
- Maintenance and Support: $4.88
- Advanced Product Services,
including Oracle On Demand: $276M

• Allows customers to leverage Oracle's
$1.38 annual R&D investment
• PeopleSofl: $1.28 revenue in past 4 quarters
- 8% revenue growth

01+02 FY04

=2,148; 01 + 02 FY05 =2,428

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Integration Approach
• No disruption to customer service
- Continuity
- Consistency

• Integration
- Seamless transition, as fast as possible

• Continuous improvement
- Better Together, delivering the best
Customer Support in the industry

• 95% Customer retention goal

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